Vista Diagnostic Performance Event 100

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• 2009年6月13日 20:32Martin - Support Engineer

   
  

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  Hello,
  Thank you for visiting Microsoft Answers forum.
  I would suggest to start your computer in Safe Mode and let it run for a couple of hours, and see if it still shuts down.
  
  write back with the results so we can continue with the troubleshooting.
  
  Thanks,

  ---

  Martin
  Microsoft Answers Support Engineer
  Visit our Microsoft Answers Feedback Forum and let us know what you think

  • 已标记为答案Anthony - Support Engineer 2009年6月18日 6:47
  • 取消答案标记Ken - Former Support Engineer 2009年6月19日 15:44
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• 2009年6月19日 11:53ang4

   
  

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  Martin,
    Thanks for the suggestion.  I restarted in safe mode and the computer still shut down.  Here's the event log when running in safe mode:
  
  Log Name:      Microsoft-Windows-Diagnostics-Performance/Operational
  Source:        Microsoft-Windows-Diagnostics-Performance
  Date:          6/19/2009 7:46:50 AM
  Event ID:      100
  Task Category: Boot Performance Monitoring
  Level:         Warning
  Keywords:      Event Log
  User:          LOCAL SERVICE
  Computer:      User-PC
  Description:
  Windows has started up:
       Boot Duration  : 50716ms
       IsDegradation  : false
       Incident Time (UTC) : 6/19/2009 11:44:42 AM
  Event Xml:
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
      <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
      <EventID>100</EventID>
      <Version>1</Version>
      <Level>3</Level>
      <Task>4002</Task>
      <Opcode>34</Opcode>
      <Keywords>0x8000000000010000</Keywords>
      <TimeCreated SystemTime="2009-06-19T11:46:50.437Z" />
      <EventRecordID>458</EventRecordID>
      <Correlation ActivityID="{00000001-0000-0002-5192-F255D3F0C901}" />
      <Execution ProcessID="1312" ThreadID="2580" />
      <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
      <Computer>User-PC</Computer>
      <Security UserID="S-1-5-19" />
    </System>
    <EventData>
      <Data Name="BootTsVersion">2</Data>
      <Data Name="BootStartTime">2009-06-19T11:44:42.749Z</Data>
      <Data Name="BootEndTime">2009-06-19T11:46:48.456Z</Data>
      <Data Name="SystemBootInstance">189</Data>
      <Data Name="UserBootInstance">172</Data>
      <Data Name="BootTime">50716</Data>
      <Data Name="MainPathBootTime">27716</Data>
      <Data Name="BootKernelInitTime">19</Data>
      <Data Name="BootDriverInitTime">1800</Data>
      <Data Name="BootDevicesInitTime">9860</Data>
      <Data Name="BootPrefetchInitTime">34959</Data>
      <Data Name="BootPrefetchBytes">651988992</Data>
      <Data Name="BootAutoChkTime">0</Data>
      <Data Name="BootSmssInitTime">6983</Data>
      <Data Name="BootCriticalServicesInitTime">967</Data>
      <Data Name="BootUserProfileProcessingTime">222</Data>
      <Data Name="BootMachineProfileProcessingTime">2</Data>
      <Data Name="BootExplorerInitTime">2045</Data>
      <Data Name="BootNumStartupApps">0</Data>
      <Data Name="BootPostBootTime">23000</Data>
      <Data Name="BootIsRebootAfterInstall">false</Data>
      <Data Name="BootRootCauseStepImprovementBits">0</Data>
      <Data Name="BootRootCauseGradualImprovementBits">0</Data>
      <Data Name="BootRootCauseStepDegradationBits">0</Data>
      <Data Name="BootRootCauseGradualDegradationBits">0</Data>
      <Data Name="BootIsDegradation">false</Data>
      <Data Name="BootIsStepDegradation">false</Data>
      <Data Name="BootIsGradualDegradation">false</Data>
      <Data Name="BootImprovementDelta">0</Data>
      <Data Name="BootDegradationDelta">0</Data>
      <Data Name="BootIsRootCauseIdentified">false</Data>
    </EventData>
  </Event>
  
  Any suggestions?
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• 2009年6月19日 15:51Ken - Former Support Engineer

   
  

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  Hi ang4
  
  Thank you for Posting back.
  
  I do not see anything in the log file that you posted to indicate what is causing this issue.  It clearly states that Degradation is false.
  
  After you boot up the computer, how long is it before it "Shuts down" by itself and turns off?
  When you boot backup, are you getting the prompt that it shutdown improperly and asks you to boot normally or into safe mode, etc?
  
  I have a suggestion or two.

  1st. lets boot the computer into a Selective Startup (Clean Boot) - this will help determine if a Service or Startup Program is causing the issue: Steps to do this are listed below:

  How-to run Windows in Selective Startup (Clean Boot)…

  1.     Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration. 2.     Click Continue, or provide Administrator credentials if prompted. 3.     Click the General tab, and click Selective startup. 4.     Under Selective startup uncheck Load startup items. 5.     Click the Services tab, check the Hide all Microsoft services box, and then click Disable all. 6.     Click the Apply, then OK, and then Restart.

  
  Does it still shut down while in the Clean Boot mode?
  
  If you still have problems, lets do a System File Checker - this will scan for possible corrupted system files and attempt to repair/replace them with good files.
  

  Running the System File Checker…

  1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator. 2.     Click Continue or supply Administrator credentials if prompted. 3.     In the Command Prompt window type the following, and press Enter: sfc /scannow 4.     You should see the following on-screen messages: Beginning the system scan. This process will take some time. Beginning verification phase of system scan. Verification % complete. 5.     Once the scan has completed you will receive an onscreen message resembling one of the following: …found no integrity violations …found corruption but repaired it …found corruption that it could not repair 6.     Please reply with the completion message that you received.

  
  What are the results of the SFC Scan?
  If it says something like there were errors it could not repair/fix, then do the following while still at the Command Prompt
  Type in the following command then press the ENTER key
  notepad sfcdetails.txt
  
  Copy and Paste the last 30 to 50 lines here so that we can look at the contents of the log file - thank you

  ---

  Ken
  Microsoft Answers Support Engineer
  Visit our Microsoft Answers Feedback Forum and let us know what you think.

  • 已标记为答案Anthony - Support Engineer 2009年6月24日 12:18
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• 2009年6月26日 0:28ang4

   
  

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  Hi Ken,
    Thanks for the suggestions.  Restarted in Clean Boot mode and still had the same problem.
  
    Ran the sfc/scannow command and it did return a message that it found corrupt files that it could not repair.  Typed in notepad sfcdetails.txt at the command prompt, but it just opened a blank notepad file.  The scan did say that details could be found in the following file:  c:\windows\logs\cbs\cbs.log.  The .log file is a text document, but when I try to open it, I receive an 'Access Denied' message.  Do you know I can open this file?
  
  Thanks again for all of your help.  It is truly appreciated.  Hope to hear from you soon.
  - Angela
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• 2009年7月3日 14:41Toves

   
  

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  Hei ang4,
  
  I have experienced exactly the same as you using the sfc/scannow command.
  
  I hope that Microsoft soon could solve the Critical error ID: 100 (Microsoft-Windows-Diagnostics-Performance), because they undoubtedly are responsible for their operative system: Vista, which they sell to the whole world.
  
  regards Tove
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• 2009年7月4日 15:40ang4

   
  

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  Hi Tove,
    Thanks for the reply.  It's nice to know I'm not alone.  I've never been so frustrated with a problem like this before and it seems no one can help.
  
  I'll sometimes get the event 100 problem several times a day.  I'll log on and then 10 minutes later my computer just shuts off.  I feel like I've thown away all of the money I spent on this computer, which is only 4 months old!
  
  Please let me know if you hear of any solutions and I"ll do the same.  Take care!
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• 2009年7月16日 20:04haribo2

   
  

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  Hi Tove, hi ang4,
  I've got the same problem as you. It is the 5th time it happend to me in 2 hours today. My computer is only 2 month old. Heeellllllllpppp!!!!!
  Regards
  haribo2
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• 2009年7月18日 14:08ang4

   
  

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  Ken,
    Sorry to bother you, but I'm hoping you might have some additional suggestions to help me and other who are experiencing this problem.  If not, can you suggest some other resources I can check out for further help?
  
  Thank you!
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• 2009年8月3日 12:41ssa1946flatraveler

   
  

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  my computer is doing the same thing!  I was going to take the computer to have it looked at today and hopefully fixed but now I think this would be a waste of money if others are having the same problem with no fixes available.  Don't know what to do now.
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• 2009年8月11日 17:53petoskeytm

   
  

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  I'm having similar problems sometimes the error report log says it's true sometimes not I ran the system scan and got the same problem that I cna't get the log to copy to notepad
  this is the coding from one that was true earlier this week these have been happening constantly since I bought the comp
  

  Name]

  Microsoft-Windows-Diagnostics-Performance

  [ Guid]

  {cfc18ec0-96b1-4eba-961b-622caee05b0a}

  EventID 100

  Version 1

  Level 1

  Task 4002

  Opcode 34

  Keywords 0x8000000000010000

  - TimeCreated       [ SystemTime] 2009-08-06T12:53:41.143Z

  EventRecordID 623

  - Correlation       [ ActivityID] {00000000-9B8C-0001-ECD1-829A9416CA01}

  - Execution       [ ProcessID] 1780       [ ThreadID] 2040

  Channel Microsoft-Windows-Diagnostics-Performance/Operational

  Computer Theresa-PC

  - Security       [ UserID] S-1-5-19

  -

  EventData

  BootTsVersion

  2

  BootStartTime

  2009-08-06T12:51:23.671Z

  BootEndTime

  2009-08-06T12:53:37.275Z

  SystemBootInstance

  130

  UserBootInstance

  114

  BootTime

  107576

  MainPathBootTime

  35676

  BootKernelInitTime

  27

  BootDriverInitTime

  5100

  BootDevicesInitTime

  12186

  BootPrefetchInitTime

  53007

  BootPrefetchBytes

  444428288

  BootAutoChkTime

  0

  BootSmssInitTime

  9477

  BootCriticalServicesInitTime

  931

  BootUserProfileProcessingTime

  614

  BootMachineProfileProcessingTime

  57

  BootExplorerInitTime

  3192

  BootNumStartupApps

  20

  BootPostBootTime

  71900

  BootIsRebootAfterInstall

  false

  BootRootCauseStepImprovementBits

  0

  BootRootCauseGradualImprovementBits

  0

  BootRootCauseStepDegradationBits

  9437184

  BootRootCauseGradualDegradationBits

  0

  BootIsDegradation

  true

  BootIsStepDegradation

  true

  BootIsGradualDegradation

  false

  BootImprovementDelta

  0

  BootDegradationDelta

  34708

  BootIsRootCauseIdentified

  true

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• 2009年8月16日 7:33BennyB678

   
  

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  I am also having the exact same problem, can someone from microsoft please explain this or at least investigate the cause. I have the exact same error as everyone else and the same sypmtom, random shutdowns.
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• 2009年9月26日 5:15DivineDeb

   
  

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  I'm having the same exact issues too... I also performed sfc/scannow and it found corrupt files that could be found here windir\logs\cbs\cbs.log. HELP US PLEASE!!
  How do I fix these corrupt files?
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• 2009年9月26日 5:21SpiritX

   
  

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  Hi,
  
  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.microsoft.com/kb/928228
  
  The log will repeat the same errors on the same date several times so plese only post each error section
  once (look at path and filename). Some errors that can't be fixed are still no issue.
  
  Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.
  
  How to Run Check Disk at Startup in Vista
  http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
  
  ---------------------------------------------------
  Use this to check for info in minidump's though there may not be anything relavent.
  
  BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
  information about all crashes in one table - Free
  http://www.nirsoft.net/utils/blue_screen_view.html
  
  
  Hope this helps.
  

  ---

  Rob - Bicycle - Mark Twain said it right.
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• 2009年9月28日 0:54ffortier

   
  

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  Ihave the same problem with Windows 7.
  
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• 2009年9月28日 3:59SpiritX

   
  

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  Hi,
  
  Check the MiniDump with the utility and also look at the Event Viewer.
  
  Good luck.

  ---

  Rob - Bicycle - Mark Twain said it right.
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