Error code 80070057 when trying to update

4 июля 2009 г. 19:44janette gale

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I have the same problem Joe980 wrote about (not being able to update and getting the error code 80070057). I followed all of the steps given by Martin (support engineer) on April 2.

When I got to Step 5, the results showed "Protection found corrupt files but was unable to fix some of them." I continued through Step 6. At Step 8 I was to see folders on my desktop named "SFCRESULTS.TXT" (I see this but without the ".TXT" and the folder is empty) and CHECKSUR.LOG (again, I see this minus the ".LOG") The following are the contents of that folder:
Checking System Update Readiness.
Version 6.0.6001.22275
2009-07-04 11:17

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store

Checking SMI Store
Summary:
Milliseconds: 1560510
No errors detected

I also have a folder that was copied to my desktop named "CBS". The contents are extensive and, whenever I copy and paste it here, my computer freezes.

Can you help me, please?

Thank you, Jan
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6 июля 2009 г. 14:45Rehman F - Microsoft SupportМодератор

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Hello Janette,

Please copy and paste the last 30 lines CBS.log file.

To open the CBS.log file, please press the windows and R key on your keyboard silmultaneously.

In the run window please type cbs.log and then press enter.

Copy and paste the last 30 lines in the which you send to us.

Please provide us with some more information regarding the updates.

Besides that you can also try the steps below.

Windows Vista Update error 80070057 usually occurs due to incorrect HTTP proxy settings.

Resolution Method

To resolve this issue, you need to clear the existing proxy settings by performing the following steps:

Open Start menu, select Run, type cmd, and then press Enter.

1. To view the current proxy settings, at Command Prompt, type Proxycfg.exe and then press Enter to run the command.

2. To clear the existing proxy settings, type Proxycfg -d and then press Enter.

3. Finally, ensure that the Background Intelligent Transfer Service is running on the computer by performing the following steps:

4. Open Start menu, select Run, type Services.msc, and then press Enter.

5. Scroll down the Services window and double-click on Background Intelligent Transfer Service.

6. If the service is not running, on the General tab, click the Start button.

7. Run Windows Vista update on the PC again

Please let us know if it helps.

Thanks and Regards,
Rehman
- Помечено в качестве ответаRehman F - Microsoft SupportМодератор12 июля 2009 г. 18:42
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6 июля 2009 г. 14:45Rehman F - Microsoft SupportМодератор

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Hello Janette,

Please copy and paste the last 30 lines CBS.log file.

To open the CBS.log file, please press the windows and R key on your keyboard silmultaneously.

In the run window please type cbs.log and then press enter.

Copy and paste the last 30 lines in the which you send to us.

Please provide us with some more information regarding the updates.

Besides that you can also try the steps below.

Windows Vista Update error 80070057 usually occurs due to incorrect HTTP proxy settings.

Resolution Method

To resolve this issue, you need to clear the existing proxy settings by performing the following steps:

Open Start menu, select Run, type cmd, and then press Enter.

1. To view the current proxy settings, at Command Prompt, type Proxycfg.exe and then press Enter to run the command.

2. To clear the existing proxy settings, type Proxycfg -d and then press Enter.

3. Finally, ensure that the Background Intelligent Transfer Service is running on the computer by performing the following steps:

4. Open Start menu, select Run, type Services.msc, and then press Enter.

5. Scroll down the Services window and double-click on Background Intelligent Transfer Service.

6. If the service is not running, on the General tab, click the Start button.

7. Run Windows Vista update on the PC again

Please let us know if it helps.

Thanks and Regards,
Rehman
- Помечено в качестве ответаRehman F - Microsoft SupportМодератор12 июля 2009 г. 18:42
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Error code 80070057 when trying to update

Ответы

Please let us know if it helps.

Все ответы

Please let us know if it helps.