Configuring updates. Step 3 of 3. Please do not turn off your computer...".

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• 1 января 2009 г. 5:17Shane-Support EngineerMSFT, Модератор

   
  

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  Hi duke,
  
    You could try booting your system in to Safe Mode and see if it will install the update from there.  While your notebook is booting up press the F8 key on your keyboard to get into Advanced Boot Options menu.  In the Advanced Boot Options menu select Safe Mode and press Enter.  Your notebook will now boot into Safe Mode using only the core drivers and services, hopefully allowing Windows Update to complete the install of the Update you are having issues with.  Please let us know if you have any other questions.  Thank you.

  ---

  Shane
  Microsoft Answers Support Engineer
  Visit our Microsoft Answers Feedback Forum and let us know what you think.

  • Предложено в качестве ответаlittlepaul000 17 июля 2009 г. 20:36
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• 1 января 2009 г. 7:42Shantanu KaushikMVP, Модератор

   
  

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   if you cannot get out of that situation.. leave your computer like that for a while.. if its a major update it might take time.. else boot from your DVD and try restoring to just before you installed the update..

  ---

  Microsoft Most Valuable Professional

  • Предложено в качестве ответаlittlepaul000 17 июля 2009 г. 20:36
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• 1 января 2009 г. 15:43PA Bear MS MVPMVP

   
  

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  duked48 said:

  my acer notebook is stuck in this, configuring updates,,,,, step 3 of 3  can't get out of it....  HELP

  Assuming Vista (not Vista SP1), see...
  
  The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista:
  http://support.microsoft.com/kb/949358
  
  Tip: Scroll down to bottom of page to the section How to avoid this problem & follow the instructions. SAVE the download to your desktop, do not RUN it. To install, right-click on the saved download and select Run as Administrator.

  ---

  ~Robear Dyer (PA Bear)
  MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
  AumHa VSOP & Admin http://aumha.net
  DTS-L http://dts-l.net/
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• 1 января 2009 г. 22:08duked48

   
  

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  no it didn't work, tried everything, rebooting, resotore, nothing works..... this problem has been going on since 2/08 from what I see on line for questions...... old problem no answers?
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• 1 января 2009 г. 23:05PA Bear MS MVPMVP

   
  

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  duked48 said:

  no it didn't work, tried everything, rebooting, resotore, nothing works..... this problem has been going on since 2/08 from what I see on line for questions...... old problem no answers?

  
  If I'm correct in assuming that Vista SP1 is not installed, I'd recommend that you open a free support incident:
  
  

  Unlimited installation and compatibility support for Vista SP1 is available at no charge through (but only through) 18 Mar-09.

  • US: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

  • CA: http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11274&gprid=500921

  • UK: http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11274&gprid=500921

  • AU: http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11274&gprid=500921

  • Other: http://support.microsoft.com/oas/default.aspx | select Windows Vista | select Windows Vista Service Pack 1

  
  
  

  ---

  ~Robear Dyer (PA Bear)
  MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
  AumHa VSOP & Admin http://aumha.net
  DTS-L http://dts-l.net/ 

  • Помечено в качестве ответаMarilyn - Support EngineerМодератор4 февраля 2009 г. 4:37
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• 4 июля 2009 г. 22:16Sukanya kan

   
  

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  Yes i have the same problem and like the way MS wash their hands of  it despite them saying set autodownload to do it all automatically for you. Lost all my files THANKS Microsoft!!
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