Vista Diagnostic Performance Event 100
- Hi!
I've been struggling with this event for several weeks now. My computer will be running fine then shut-down - no warning; the screen goes black and power shuts off. Checked for viruses and found none!
Did several searches for solutions but haven't found anything. I'm not a computer guru, so, if possible, please help me in layman's terms. Thank you so much!!!
Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 6/12/2009 11:12:19 PM
Event ID: 100
Task Category: Boot Performance Monitoring
Level: Warning
Keywords: Event Log
User: LOCAL SERVICE
Computer: User-PC
Description:
Windows has started up:
Boot Duration : 51413ms
IsDegradation : false
Incident Time (UTC) : 6/13/2009 3:10:10 AM
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
<EventID>100</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>4002</Task>
<Opcode>34</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2009-06-13T03:12:19.570Z" />
<EventRecordID>443</EventRecordID>
<Correlation ActivityID="{00000001-0000-0003-CD30-4976D4EBC901}" />
<Execution ProcessID="1300" ThreadID="2588" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>User-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="BootTsVersion">2</Data>
<Data Name="BootStartTime">2009-06-13T03:10:10.687Z</Data>
<Data Name="BootEndTime">2009-06-13T03:12:16.604Z</Data>
<Data Name="SystemBootInstance">180</Data>
<Data Name="UserBootInstance">163</Data>
<Data Name="BootTime">51413</Data>
<Data Name="MainPathBootTime">26813</Data>
<Data Name="BootKernelInitTime">20</Data>
<Data Name="BootDriverInitTime">1330</Data>
<Data Name="BootDevicesInitTime">9423</Data>
<Data Name="BootPrefetchInitTime">33837</Data>
<Data Name="BootPrefetchBytes">643833856</Data>
<Data Name="BootAutoChkTime">0</Data>
<Data Name="BootSmssInitTime">6735</Data>
<Data Name="BootCriticalServicesInitTime">826</Data>
<Data Name="BootUserProfileProcessingTime">263</Data>
<Data Name="BootMachineProfileProcessingTime">2</Data>
<Data Name="BootExplorerInitTime">1758</Data>
<Data Name="BootNumStartupApps">0</Data>
<Data Name="BootPostBootTime">24600</Data>
<Data Name="BootIsRebootAfterInstall">false</Data>
<Data Name="BootRootCauseStepImprovementBits">0</Data>
<Data Name="BootRootCauseGradualImprovementBits">0</Data>
<Data Name="BootRootCauseStepDegradationBits">4194304</Data>
<Data Name="BootRootCauseGradualDegradationBits">0</Data>
<Data Name="BootIsDegradation">false</Data>
<Data Name="BootIsStepDegradation">false</Data>
<Data Name="BootIsGradualDegradation">false</Data>
<Data Name="BootImprovementDelta">0</Data>
<Data Name="BootDegradationDelta">0</Data>
<Data Name="BootIsRootCauseIdentified">true</Data>
</EventData>
</Event>1 пользователь (ля/лей) получили ответ на данный вопросЯ тоже
Ответы
Hi ang4
Thank you for Posting back.
I do not see anything in the log file that you posted to indicate what is causing this issue. It clearly states that Degradation is false.
After you boot up the computer, how long is it before it "Shuts down" by itself and turns off?
When you boot backup, are you getting the prompt that it shutdown improperly and asks you to boot normally or into safe mode, etc?
I have a suggestion or two.1st. lets boot the computer into a Selective Startup (Clean Boot) - this will help determine if a Service or Startup Program is causing the issue: Steps to do this are listed below:
How-to run Windows in Selective Startup (Clean Boot)…
1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration.
2. Click Continue, or provide Administrator credentials if prompted.
3. Click the General tab, and click Selective startup.
4. Under Selective startup uncheck Load startup items.
5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all.
6. Click the Apply, then OK, and then Restart.
Does it still shut down while in the Clean Boot mode?
If you still have problems, lets do a System File Checker - this will scan for possible corrupted system files and attempt to repair/replace them with good files.
Running the System File Checker…
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, and press Enter:
sfc /scannow
4. You should see the following on-screen messages:
Beginning the system scan. This process will take some time.
Beginning verification phase of system scan.
Verification % complete.
5. Once the scan has completed you will receive an onscreen message resembling one of the following:
…found no integrity violations
…found corruption but repaired it
…found corruption that it could not repair
6. Please reply with the completion message that you received.
What are the results of the SFC Scan?
If it says something like there were errors it could not repair/fix, then do the following while still at the Command Prompt
Type in the following command then press the ENTER key
notepad sfcdetails.txt
Copy and Paste the last 30 to 50 lines here so that we can look at the contents of the log file - thank you
Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Помечено в качестве ответаAnthony - Support Engineer 24 июня 2009 г. 12:18
Все ответы
Hello,
Thank you for visiting Microsoft Answers forum.
I would suggest to start your computer in Safe Mode and let it run for a couple of hours, and see if it still shuts down.
write back with the results so we can continue with the troubleshooting.
Thanks,
Martin
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think- Помечено в качестве ответаAnthony - Support Engineer 18 июня 2009 г. 6:47
- Снята пометка об ответеKen - Former Support Engineer 19 июня 2009 г. 15:44
- Martin,
Thanks for the suggestion. I restarted in safe mode and the computer still shut down. Here's the event log when running in safe mode:
Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 6/19/2009 7:46:50 AM
Event ID: 100
Task Category: Boot Performance Monitoring
Level: Warning
Keywords: Event Log
User: LOCAL SERVICE
Computer: User-PC
Description:
Windows has started up:
Boot Duration : 50716ms
IsDegradation : false
Incident Time (UTC) : 6/19/2009 11:44:42 AM
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
<EventID>100</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>4002</Task>
<Opcode>34</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2009-06-19T11:46:50.437Z" />
<EventRecordID>458</EventRecordID>
<Correlation ActivityID="{00000001-0000-0002-5192-F255D3F0C901}" />
<Execution ProcessID="1312" ThreadID="2580" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>User-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="BootTsVersion">2</Data>
<Data Name="BootStartTime">2009-06-19T11:44:42.749Z</Data>
<Data Name="BootEndTime">2009-06-19T11:46:48.456Z</Data>
<Data Name="SystemBootInstance">189</Data>
<Data Name="UserBootInstance">172</Data>
<Data Name="BootTime">50716</Data>
<Data Name="MainPathBootTime">27716</Data>
<Data Name="BootKernelInitTime">19</Data>
<Data Name="BootDriverInitTime">1800</Data>
<Data Name="BootDevicesInitTime">9860</Data>
<Data Name="BootPrefetchInitTime">34959</Data>
<Data Name="BootPrefetchBytes">651988992</Data>
<Data Name="BootAutoChkTime">0</Data>
<Data Name="BootSmssInitTime">6983</Data>
<Data Name="BootCriticalServicesInitTime">967</Data>
<Data Name="BootUserProfileProcessingTime">222</Data>
<Data Name="BootMachineProfileProcessingTime">2</Data>
<Data Name="BootExplorerInitTime">2045</Data>
<Data Name="BootNumStartupApps">0</Data>
<Data Name="BootPostBootTime">23000</Data>
<Data Name="BootIsRebootAfterInstall">false</Data>
<Data Name="BootRootCauseStepImprovementBits">0</Data>
<Data Name="BootRootCauseGradualImprovementBits">0</Data>
<Data Name="BootRootCauseStepDegradationBits">0</Data>
<Data Name="BootRootCauseGradualDegradationBits">0</Data>
<Data Name="BootIsDegradation">false</Data>
<Data Name="BootIsStepDegradation">false</Data>
<Data Name="BootIsGradualDegradation">false</Data>
<Data Name="BootImprovementDelta">0</Data>
<Data Name="BootDegradationDelta">0</Data>
<Data Name="BootIsRootCauseIdentified">false</Data>
</EventData>
</Event>
Any suggestions? Hi ang4
Thank you for Posting back.
I do not see anything in the log file that you posted to indicate what is causing this issue. It clearly states that Degradation is false.
After you boot up the computer, how long is it before it "Shuts down" by itself and turns off?
When you boot backup, are you getting the prompt that it shutdown improperly and asks you to boot normally or into safe mode, etc?
I have a suggestion or two.1st. lets boot the computer into a Selective Startup (Clean Boot) - this will help determine if a Service or Startup Program is causing the issue: Steps to do this are listed below:
How-to run Windows in Selective Startup (Clean Boot)…
1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration.
2. Click Continue, or provide Administrator credentials if prompted.
3. Click the General tab, and click Selective startup.
4. Under Selective startup uncheck Load startup items.
5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all.
6. Click the Apply, then OK, and then Restart.
Does it still shut down while in the Clean Boot mode?
If you still have problems, lets do a System File Checker - this will scan for possible corrupted system files and attempt to repair/replace them with good files.
Running the System File Checker…
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, and press Enter:
sfc /scannow
4. You should see the following on-screen messages:
Beginning the system scan. This process will take some time.
Beginning verification phase of system scan.
Verification % complete.
5. Once the scan has completed you will receive an onscreen message resembling one of the following:
…found no integrity violations
…found corruption but repaired it
…found corruption that it could not repair
6. Please reply with the completion message that you received.
What are the results of the SFC Scan?
If it says something like there were errors it could not repair/fix, then do the following while still at the Command Prompt
Type in the following command then press the ENTER key
notepad sfcdetails.txt
Copy and Paste the last 30 to 50 lines here so that we can look at the contents of the log file - thank you
Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Помечено в качестве ответаAnthony - Support Engineer 24 июня 2009 г. 12:18
- Hi Ken,
Thanks for the suggestions. Restarted in Clean Boot mode and still had the same problem.
Ran the sfc/scannow command and it did return a message that it found corrupt files that it could not repair. Typed in notepad sfcdetails.txt at the command prompt, but it just opened a blank notepad file. The scan did say that details could be found in the following file: c:\windows\logs\cbs\cbs.log. The .log file is a text document, but when I try to open it, I receive an 'Access Denied' message. Do you know I can open this file?
Thanks again for all of your help. It is truly appreciated. Hope to hear from you soon.
- Angela - Hei ang4,
I have experienced exactly the same as you using the sfc/scannow command.
I hope that Microsoft soon could solve the Critical error ID: 100 (Microsoft-Windows-Diagnostics-Performance), because they undoubtedly are responsible for their operative system: Vista, which they sell to the whole world.
regards Tove - Hi Tove,
Thanks for the reply. It's nice to know I'm not alone. I've never been so frustrated with a problem like this before and it seems no one can help.
I'll sometimes get the event 100 problem several times a day. I'll log on and then 10 minutes later my computer just shuts off. I feel like I've thown away all of the money I spent on this computer, which is only 4 months old!
Please let me know if you hear of any solutions and I"ll do the same. Take care! - Hi Tove, hi ang4,
I've got the same problem as you. It is the 5th time it happend to me in 2 hours today. My computer is only 2 month old. Heeellllllllpppp!!!!!
Regards
haribo2 - Ken,
Sorry to bother you, but I'm hoping you might have some additional suggestions to help me and other who are experiencing this problem. If not, can you suggest some other resources I can check out for further help?
Thank you! - my computer is doing the same thing! I was going to take the computer to have it looked at today and hopefully fixed but now I think this would be a waste of money if others are having the same problem with no fixes available. Don't know what to do now.
- I'm having similar problems sometimes the error report log says it's true sometimes not I ran the system scan and got the same problem that I cna't get the log to copy to notepad
this is the coding from one that was true earlier this week these have been happening constantly since I bought the comp
Name] Microsoft-Windows-Diagnostics-Performance [ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a} EventID 100 Version 1 Level 1 Task 4002 Opcode 34 Keywords 0x8000000000010000 - TimeCreated [ SystemTime] 2009-08-06T12:53:41.143Z EventRecordID 623 - Correlation [ ActivityID] {00000000-9B8C-0001-ECD1-829A9416CA01} - Execution [ ProcessID] 1780 [ ThreadID] 2040 Channel Microsoft-Windows-Diagnostics-Performance/Operational Computer Theresa-PC - Security [ UserID] S-1-5-19 - EventData BootTsVersion 2 BootStartTime 2009-08-06T12:51:23.671Z BootEndTime 2009-08-06T12:53:37.275Z SystemBootInstance 130 UserBootInstance 114 BootTime 107576 MainPathBootTime 35676 BootKernelInitTime 27 BootDriverInitTime 5100 BootDevicesInitTime 12186 BootPrefetchInitTime 53007 BootPrefetchBytes 444428288 BootAutoChkTime 0 BootSmssInitTime 9477 BootCriticalServicesInitTime 931 BootUserProfileProcessingTime 614 BootMachineProfileProcessingTime 57 BootExplorerInitTime 3192 BootNumStartupApps 20 BootPostBootTime 71900 BootIsRebootAfterInstall false BootRootCauseStepImprovementBits 0 BootRootCauseGradualImprovementBits 0 BootRootCauseStepDegradationBits 9437184 BootRootCauseGradualDegradationBits 0 BootIsDegradation true BootIsStepDegradation true BootIsGradualDegradation false BootImprovementDelta 0 BootDegradationDelta 34708 BootIsRootCauseIdentified true - I am also having the exact same problem, can someone from microsoft please explain this or at least investigate the cause. I have the exact same error as everyone else and the same sypmtom, random shutdowns.
- I'm having the same exact issues too... I also performed sfc/scannow and it found corrupt files that could be found here windir\logs\cbs\cbs.log. HELP US PLEASE!!
How do I fix these corrupt files? - Hi,
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
The log will repeat the same errors on the same date several times so plese only post each error section
once (look at path and filename). Some errors that can't be fixed are still no issue.
Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
---------------------------------------------------
Use this to check for info in minidump's though there may not be anything relavent.
BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html
Hope this helps.
Rob - Bicycle - Mark Twain said it right. - Ihave the same problem with Windows 7.
- Hi,
Check the MiniDump with the utility and also look at the Event Viewer.
Good luck.
Rob - Bicycle - Mark Twain said it right.
