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My Maxtor USB External Hardisk recognized as Unknown Device in the Device Manager
My Maxtor USB External Hardisk recognized as Unknown Device in the Device Manager
- As refer to the title shown above, my maxtor basics portable storage 120HB hardisk recognized as unknown device every time when i plugged into the USB port 2.0
The hardisk is just return to me from the factory after being repaired. And initially i also couldn't use the hardisk, after many times of plugged in plugged out, the hardisk was finally works, but after that once i restart my computer, i couldn't use again.
I have updated all my drivers to the latest one, using Home Premiun 32 bit with SP2, but still cannot use it.
Also, I have just reformatted my PC, so everything in this PC is still new.
It was like you need to bang your luck to use the hardisk as sometimes it can use ,sometimes it can't.
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Risposte
- Melissa Alexander Campbell,
Thank you for returning and updating us the status of your issue.
Try this USB fix and see if it helps:
Cumulative update rollup for USB core components in Windows Vista
http://support.microsoft.com/kb/941600#appliesto
If that does not work, check the Maxtor web site to see if they have a newer driver for Vista than the one you are using.
Let us know how this works out for you.
Thank you,
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Contrassegnato come rispostaKevin - Support EngineerMSFT, Moderatoremercoledì 22 luglio 2009 20.56
Tutte le risposte
- Hello Melissa Alexander Campbell,
Thank you for using Microsoft Windows Vista Forums.
Sorry you are having an issue with this! Have you tried to connect to a different USB port with any luck? Are you on a laptop or desktop?
I have found an article that I hope will assist you with this issue. Please let us know status. Thanks!
Windows Vista does not recognize an external USB optical disc drive when you reconnect the USB optical disc drive to the computer:
http://support.microsoft.com/kb/944292
James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think. - I did tried any ports available on my PC, but then still cannot.
By the way I am using desktop, Dell Vostro 200
The article you have provided to me doesn't work either. - Melissa Alexander Campbell,
Thank you for returning and updating us the status of your issue.
Try this USB fix and see if it helps:
Cumulative update rollup for USB core components in Windows Vista
http://support.microsoft.com/kb/941600#appliesto
If that does not work, check the Maxtor web site to see if they have a newer driver for Vista than the one you are using.
Let us know how this works out for you.
Thank you,
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Contrassegnato come rispostaKevin - Support EngineerMSFT, Moderatoremercoledì 22 luglio 2009 20.56

