power and display problems
- I've been encountering these problems ever since installing service pack 2. When I put windows into sleep mode, the computer shuts down and I can't restart it. The fan runs for about 10 seconds, shuts down for 4-5 seconds, then starts up again. While this is occurring, there is no display and nothing happens beyond this point. To recover, I need to remove and replace the CMOS battery.
I've been avoiding having to do this by not putting the computer to sleep (shutting down instead. When I do this, it starts normally, then the screen goes black for a few seconds, then returns in 800x600 resolution. I then have to return it manually to the higher resolution.
Has anyone else experienced these bizarre problems?1 persone hanno ricevuto questa rispostaAnche io
Risposte
- Hello Freak 54,
Thank you for your reply back!
Since you have advised this seems to have started occuring after SP2 I would suggest trying to perform a System Restore to a point in time prior to this problem.
Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.
If no luck with a System Restore I would try to log into your computer in a Clean Boot. To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Please let us know status. Thanks!
How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows VistaRunning the System Restore utility…
1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.
2. Click Continue or provide Administrator credentials if necessary.
3. Click Choose a different restore point, and then click Next.
4. Select a Date and Time prior to first sign of the issue you’ve described.
5. If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.
Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file.
http://support.microsoft.com/kb/936212/
How to troubleshoot a problem by performing a clean boot in Windows VistaHow-to run Windows in Selective Startup (Clean Boot)…
1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration.
2. Click Continue, or provide Administrator credentials if prompted.
3. Click the General tab, and click Selective startup.
4. Under Selective startup uncheck Load startup items.
5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all.
6. Click the Apply, then OK, and then Restart.
http://support.microsoft.com/kb/929135
James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.- Contrassegnato come rispostaJack - Support EngineerMSFT, モデレータgiovedì 16 luglio 2009 2.54
- I think I've fixed the problem. In Control Panel, there's a folder called Problem Reports And Solutions. In there I found 2 updates from Intel and Asus that addressed power issues. I installed the updates and so far it's working normally.
Now I just have to figure out why my display starts up at 800 x 600 resolution (although with sleep mode working properly, it's not as annoying).- Contrassegnato come rispostaJack - Support EngineerMSFT, モデレータgiovedì 16 luglio 2009 2.54
- Proposto come rispostaDaGreenOne mercoledì 8 luglio 2009 17.24
Tutte le risposte
- Alright, depending on your power mode the Hard Drive shuts off after a certain amount of time in sleep mode, which causes this to happen, What you should do is go to your power options, and select high performance, then change the sleep mode settings, see if this works
Control Panel > Hardware and Sounds > Power Options > tick High performance > Change Plan Settings > Put computer to sleep , set any time press ok, now wait
To the second question after shutting down and rebooting, do you happen to have two monitors? Either way, update your video card drivers.
If this answer is correct please set as answer!
Thanks
jlluitj- Proposta come risposta annullataJack - Support EngineerMSFT, モデレータgiovedì 16 luglio 2009 2.53
- Proposto come rispostajlluitj sabato 4 luglio 2009 5.27
- I've already done all of these things (and I only have one monitor, and I've set it to high performance - never shut anything off)). The main problem is still the same. When I manually go into sleep mode (start button > sleep) the computer shuts down completely and won't restart without resetting the CMOS (remove and replace battery).
- Hello Freak 54,
Thank you for your reply back!
Since you have advised this seems to have started occuring after SP2 I would suggest trying to perform a System Restore to a point in time prior to this problem.
Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.
If no luck with a System Restore I would try to log into your computer in a Clean Boot. To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
Please let us know status. Thanks!
How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows VistaRunning the System Restore utility…
1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.
2. Click Continue or provide Administrator credentials if necessary.
3. Click Choose a different restore point, and then click Next.
4. Select a Date and Time prior to first sign of the issue you’ve described.
5. If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.
Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file.
http://support.microsoft.com/kb/936212/
How to troubleshoot a problem by performing a clean boot in Windows VistaHow-to run Windows in Selective Startup (Clean Boot)…
1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration.
2. Click Continue, or provide Administrator credentials if prompted.
3. Click the General tab, and click Selective startup.
4. Under Selective startup uncheck Load startup items.
5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all.
6. Click the Apply, then OK, and then Restart.
http://support.microsoft.com/kb/929135
James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.- Contrassegnato come rispostaJack - Support EngineerMSFT, モデレータgiovedì 16 luglio 2009 2.54
- I think I've fixed the problem. In Control Panel, there's a folder called Problem Reports And Solutions. In there I found 2 updates from Intel and Asus that addressed power issues. I installed the updates and so far it's working normally.
Now I just have to figure out why my display starts up at 800 x 600 resolution (although with sleep mode working properly, it's not as annoying).- Contrassegnato come rispostaJack - Support EngineerMSFT, モデレータgiovedì 16 luglio 2009 2.54
- Proposto come rispostaDaGreenOne mercoledì 8 luglio 2009 17.24
