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Answers > Forums - Accueil > Security & Privacy > Vista Service Pack 2 conflicts with ESET Smart Security 4.0 and ESET NOD32 Antivirus 4.0
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Discussion généraleVista Service Pack 2 conflicts with ESET Smart Security 4.0 and ESET NOD32 Antivirus 4.0

  • dimanche 31 mai 2009 17:34Ken - Former Support Engineer Médailles de l'utilisateurMédailles de l'utilisateurMédailles de l'utilisateurMédailles de l'utilisateurMédailles de l'utilisateur
     
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    Info below was taken from the ESET Knowledgebase

    We have received reports that, in some instances, Service Pack 2 for Microsoft Windows Vista and Microsoft Windows Server 2008 conflicts with ESET Smart Security 4.0 and ESET NOD32 Antivirus 4.0. The conflict results in the real-time file system protection in both programs and the Personal firewall in ESET Smart Security being disabled when the computer starts. When this occurs, the ESET icon next to the system clock turns red, notifying users that maximum protection is not ensured.

    If your computer is currently experiencing this error, please click here for a list of workarounds.

    A fix for affected systems is currently in development and will be released as soon as it has been thoroughly tested.
     

    FAQ

    Which ESET security products are affected?
    All 4.x builds of ESET Smart Security and ESET NOD32 Antivirus are affected. ESET Smart Security 3.0, ESET NOD32 Antivirus 3.0 and ESET NOD32 Antivirus 2.7 are not affected.
     

    When will a fix for ESET Smart Security 4.0 and ESET NOD32 Antivirus 4.0 be available?
    Since this issue potentially affects all customers using version 4.0 of ESET security products with Microsoft Windows Vista and Microsoft Windows Server 2008, the fix for it must be thoroughly tested to ensure the issue has been resolved. We expect to release it soon, but cannot provide a specific date at this time.
     

    How will the fix be delivered?
    The current plan is to provide the fix via normal update channels, which means it will be downloaded and installed automatically by all copies of ESET Smart Security 4.0 and ESET NOD32 Antivirus 4.0, without any need for a computer restart or user intervention.
     

    Which operating systems are affected?
    Microsoft Windows Vista and Microsoft Windows Server 2008 with Service Pack 2 are affected. RTM and SP1 versions of these operating systems are not affected. Microsoft Windows 2000 and Microsoft Windows XP are not affected.
     

    Why is it taking so long for a fix to be made available?
    Low-level changes made to the Windows Vista and Windows Server 2008 operating system kernel by Service Pack 2 introduced an incompatibility with how the internal modules of ESET Smart Security/ESET NOD32 Antivirus 4.0 interface with the operating system when the computer starts. Because the issue does not occur in a consistent fashion, it was difficult for ESET's test engineers and developers to reproduce the issue and then identify the underlying cause. As soon as it was identified, ESET began developing a fix.
    http://kb.eset.com/esetkb/index?page=content&id=NEWS30

    Ken
    Microsoft Answers Support Engineer
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