windows updates says i am not connected to the internet

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• lunes, 06 de julio de 2009 13:55Gulrez A - Microsoft SupportMicrosoft Support, Moderador

   
  

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  Hello jam2335,

  Please provide us with the KB article that you followed.

  
  You may want to follow the steps mentioned in the below mentioned article for the error message you provided in your post.
  http://support.microsoft.com/kb/836941

  
  
  Please let us know if it helps.

  
  
  Thanks and Regards,
  Gulrez

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• lunes, 06 de julio de 2009 20:48jam2325

   
  

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  Dear Gulrez,
  
  Thank you very much for trying to help. i opened the link you provided and printed for easy access. first step, i tried to enable my windows firewall and disable my norton 360 firewall but update still doesn't work. i also tried to completely disable my norton 360 and nothing happened. i didnt try to do the advance methods recommended that i am afraid i may aggravate the situation. what i see is that, as i have mentioned before, in the network sharing center, there is x between the network and the internet. i will repair the network adapter and there will be connection, after few seconds of trying to check for updates, the connection is lost again so i need to repair the network adapter again and again to connect to the internet. do i have program in my pc that automatically disconnects me from the internet? i also noticed that when i log on to my windows live messenger, my connection to the internet is also unstable, same as i am checking updates.
  my windows defender is up to date to the latest update, and the KB articles i installed on my pc are (am sorry i forgot the code) but the program is named "subinacl", kb890830-v2.11, and Windows6.0-KB937287-v2-x86. they (KBs) never helped. i still experience disconnection to the internet by my other windows programs but others are working well, meaning i can browse the internet using my internet explorer 8, but update is not working. this is confusing. pls help.
  am looking forward you will help me resolve my problem pretty soon.
  
  Thanks again and more power.

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• martes, 07 de julio de 2009 16:39Gulrez A - Microsoft SupportMicrosoft Support, Moderador

   
  

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   Hello jam2335,

  
  This is a weird issue and I would suggest you to create a new restore point and go ahead with the advanced troubleshooting steps mentioned in the article:
  http://support.microsoft.com/kb/836941
  
  Additionally, to check if some third party program is causing the issue, follow the steps mentioned in the article:
  http://support.microsoft.com/kb/929135

  
  Please let us know if it helps.

  
   Thanks and Regards,
   Gulrez

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  Microsoft Answers Support Engineer

  • Marcado como respuestaSwathi B - Microsoft SupportMicrosoft Support, Moderadormartes, 14 de julio de 2009 12:19
  • Desmarcado como respuestajam2325 martes, 14 de julio de 2009 16:30
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• martes, 14 de julio de 2009 16:33jam2325

   
  

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  Dear Gulrez,
  
  I tried all your recommendations but still i have the same problem. still i cant update my pc. am still waiting for your help.
  
  Thanks.
  
  Jamer
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• miércoles, 15 de julio de 2009 16:26Gulrez A - Microsoft SupportMicrosoft Support, Moderador

   
  

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  Hi jam2335,
  
  Go ahead with these steps:
  
  I) Rename the Catroot2 folder
  
  To rename the Catroot2 folder, follow these steps:

  Click Start, type cmd in the Start Search box, right-click cmd.exe and then click Run as administrator.  At the command prompt, type the following commands and press ENTER after each command:
  net stop cryptsvc
  ren  C:\System32\Catroot2 oldcatroot2
  net start cryptsvc
  exit
  Remove all tmp*.cat files from the following folder: C:\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}

  II)  Rename the SoftwareDistribution folder
  
  To rename the Softwaredistribution folder, follow these steps:

  Click Start, type cmd in the Start Search box, right-click cmd.exe and then click Run as administrator. At the command prompt, type the following commands and press ENTER after each command:
  net stop wuauserv
  net stop bits
  ren  C:\SoftwareDistribution SoftwareDistribution.old
  net start wuauserv
  net start bits

  III) Reregister DLL files that are associated with Cryptographic Services

  
  To register .dll files that are associated with Cryptographic Services, follow these steps:
  Click Start, type cmd in the Start Search box, right-click cmd.exe and then click Run as administrator.
  At the command prompt, type the following commands and press ENTER after each command:

  regsvr32 /u softpub.dll
  regsvr32 /u wintrust.dll
  regsvr32 /u initpki.dll
  regsvr32 /u dssenh.dll
  regsvr32 /u rsaenh.dll
  regsvr32 /u gpkcsp.dll
  regsvr32 /u sccbase.dll
  regsvr32 /u slbcsp.dll
  regsvr32 /u mssip32.dll
  regsvr32 /u cryptdlg.dll
  exit

  Note Click OK if you are prompted.
  Restart your computer.
  
  Click Start, type cmd in the Start Search box, right-click cmd.exe and then click Run as administrator.
  At the command prompt, type the following commands and press ENTER after each command:

  regsvr32 softpub.dll
  regsvr32 wintrust.dll
  regsvr32 initpki.dll
  regsvr32 dssenh.dll
  regsvr32 rsaenh.dll
  regsvr32 gpkcsp.dll
  regsvr32 sccbase.dll
  regsvr32 slbcsp.dll
  regsvr32 mssip32.dll
  regsvr32 cryptdlg.dll
  exit

  Restart the computer.

  
  
  IV) SFC scan
  
  - Open the start menu and type "cmd" into the search box.
  - Place your mouse over the "cmd.exe" entry that appears, and right-click.
    Choose "Run as administrator".
  - Follow the prompts (you may need an administrator's password, if you aren't on an
    Administrator’s account), until the black window with white text appears.
  - Type (without quotes) "sfc /scannow".
  - Press enter. Let the scan run, it may take some time.
  
  Give it a try and please post back and let us know if this helps.
  
  Thanks and Regards,
  Gulrez

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• viernes, 17 de julio de 2009 9:26jam2325

   
  

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  Dear Gulrez,
  
  I tried to follow all your instructions one-by-one to the final scan though there were errors on the unregistration and registration of dlls. sfc scan result says "Windows Resources Protection Did Not Find Any Integrity Violations."
  
  I restarted my pc and tried to connect o the internet and after connection, i went to windows update but its not updating. i still get the error code 80072F78. i have noticed that the windows update is not running on the background. i dont see the icon on the taskbar.
  
  My last update was june 30, 2009.
  
  Thanks and Best Regards.
  
  Jamer
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• viernes, 17 de julio de 2009 19:00Gulrez A - Microsoft SupportMicrosoft Support, Moderador

   
  

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  Hello jam2335,
  
  Follow these steps and check if we can successfully open windows update.
  
  
  I) Follow the steps mentioned in the article http://support.microsoft.com/kb/929458
  
  II) Reset Internet Explorer settings

  To reset Internet Explorer settings:

  1. Close any Internet Explorer or Windows Explorer windows that are currently open. 2. Click Start > Control Panel > Internet Options 3. Click the Advanced tab, and then click Reset. 4. In the Reset Internet Explorer Settings dialog box, click Reset. 5. When Internet Explorer finishes restoring the default settings, click Close, and then click OK  6. Close Internet Explorer.     Your changes will take effect the next time you open Internet Explorer For reference you may visit the following KB Article link: http://support.microsoft.com/kb/956196

  
  
  
  III)  Add the following Web Site to the List of Trusted site
  
  

  To add sites to the list of trusted site:

  In Internet Explorer, click tools and choose Internet Options on the menu bar. Click on security tab and then click on “trusted sites” In trusted sites, click on sites and add all the websites mentioned below: http://download.windowsupdate.com/ http://*.windowsupdate.microsoft.com http://*.update.microsoft.com http://*.download.windowsupdate.com http://update.microsoft.com http://*.windowsupdate.com http://download.microsoft.com http://windowsupdate.microsoft.com http://ntservicepack.microsoft.com http://wustat.windows.com https://*.update.microsoft.com https://update.microsoft.com/ http://v4.windowsupdate.microsoft.com http://www.microsoft.com/Windows/downloads/default.aspx https://v4.windowsupdate.microsoft.com

  
  
  IV) Determine whether a file or a program is preventing you from loading the Windows Update site

  To determine whether a file or a program is preventing you from loading the Windows Update site, you can use the System Configuration utility to perform clean-boot troubleshooting. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 
  http://support.microsoft.com/kb/331796

  
  

  
  V)  Verify that you can connect to SSL enabled Web sites

       The computer uses a secure HTTP port to connect to Windows Update and Microsoft Update. To test whether port 443 is open,            follow these steps:

  1. Click Start, click Run, type https://www.microsoft.com:443, and then click OK.
  2. If you cannot connect or you receive an error message, the port may be blocked.

  
  VI) Verify the language settings

  1. Click Start, type inetcpl.cpl, and then click OK.
  2. In the Internet Properties dialog box, click the General tab, and then click Languages.
  3. In the Language list, make sure that the operating system language version is included. If the operating system language version is not on the list, click Add, click the language in the Language list, and then click OK three times.
  
  

  
  Thanks and Regards,
  Gulrez

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  Microsoft Answers Support Engineer

  • EditadoGulrez A - Microsoft SupportMicrosoft Support, Moderadorviernes, 17 de julio de 2009 19:03steps modified
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• sábado, 18 de julio de 2009 21:28jam2325

   
  

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  Dear Gulrez,
  
  I followed steps I, II, III, and tried steps IV but i got lost following the diagnostic procedures. Its a hard thing for me to follow. anyway I go on with step V and i was able to get through without any problem. and with step VI, i think my time and locale are coinciding. do you want me to change it to other location?
  Finally, the update is still not pursuing and i dont see the notification icon in the notification area when i open the Windows Update.
  
  Thanks and more power.
  
  Jamer

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• domingo, 19 de julio de 2009 4:25jam2325

   
  

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  Dear Gulrez,
  
  Have a nice day.
  
  I recall installing windows vista service pack 3 (windows service pack blocker tool kit) I received thru automatic update. I hope you are very much aware of this. Maybe this causes my problem? But when I look for the item on the update history, I dont see it on the list. Please help me uninstall and/or fix this.
  
  Thank you very much and more power.
  
  I remain,
  
  Jamer

  • Editadojam2325 domingo, 19 de julio de 2009 4:30
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• miércoles, 22 de julio de 2009 14:48Gulrez A - Microsoft SupportMicrosoft Support, Moderador

   
  

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  Hi jam2335,
  
  You can go ahead and remove the update from "Programs and features" in control panel.
  To remove an update:

  1. Open Programs and Features by clicking the Start button, clicking Control Panel, click Programs, and then clicking Programs and Features. 2. Select "View installed updates" from the left pane. 3. Locate the update you want to remove, select it and then click Uninstall

  
  If you don't get the update in the list you may try restoring back the computer to the date when windows update was working fine.

  Running the System Restore utility…

  1.     Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore. 2.     Click Continue or provide Administrator credentials if necessary. 3.     Click Choose a different restore point, and then click Next. 4.     Select a Date and Time prior to first sign of the issue you’ve described. 5.     If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.   Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file.

  
  
  Please Post back and let us know if this resolves the issue or if we need to dig a little deeper.

  Thanks and Regards,
  Gulrez

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• sábado, 25 de julio de 2009 10:07jam2325

   
  

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  Dear Gulrez,
  
  At this point i really want to restore my computer to earlier time. is it possible to restore it 1month ago?
  I tried to check if i can restore my pc but i read... "restore point creation disabled by group policy."
  How can i go on with this??
  
  Thanks and best regards.
  
  Jamer
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• miércoles, 29 de julio de 2009 13:02Gulrez A - Microsoft SupportMicrosoft Support, Moderador

   
  

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  Hi jam2335,

  
  Since after performing all these steps as well we were unable to fix the issue, I would suggest performing an in-place upgrade.
  
  

  How to Perform an in-place Upgrade

  Before you perform an in-place Upgrade follow the steps below: 1. Disable or uninstall all security software’s on the computer. 2.  Remove all third party CD and DVD burning software. 3.  Click on Start, in the start search box type appwiz.cpl and press enter.  4.  On the left side click on “Turn Windows feature On or Off”. 5.  Uncheck the following three components and then click on Ok. .Net Framework 3.0 Remote Differential Compression Windows DFS Replication Service Start the in-place Upgrade. Steps to perform an in-place upgrade: 1.  Exit all programs before you upgrade to Windows Vista. These programs include browsers and media players. 2.  Insert the Windows Vista DVD into the DVD drive. 3. When the “Install now” screen appears, click on “Install now”. 4. On “Which type of installation do you want?” screen, click Upgrade and follow the instructions to install Windows Vista. Once the upgrade is complete, follow the steps as below. 1. Click on Start, in the start search box type appwiz.cpl and press enter. 2. On the left side click on “Turn Windows feature On or Off”. 3. Put a check mark against the following three components and then click on Ok. .Net Framework 3.0 Remote Differential Compression Windows DFS Replication Service Warning: Before you perform an in-place upgrade, you should be prepared for a worst case scenario that results in your existing data on your computer being deleted. This data includes personal data, settings, hardware driver information, and software programs. If a worst case scenario occurs, you may have to reinstall all programs. Make sure that you back up personal data to disks or to other external storage devices before you perform an in-place upgrade.

  
  
  
  Thanks and Regards,
  Gulrez

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  • Marcado como respuestaChethan K - Microsoft SupportMicrosoft Support, Moderadorjueves, 06 de agosto de 2009 4:17
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