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Sticky Vista Blue Screen issues and Vista SP2 Upgrade Errors after Aug. 25, 2009 Windows Updates

  • Thursday, August 27, 2009 10:20 PMKevin HauMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello Everyone,

     

    We have identified the following 2 issues resulting from the installation of Windows Updates on August 25, 2009


    IMPORTANT NOTE:  These updates have been removed from Windows Update and replaced with new versions of the updates that do not cause the issues mentioned below.  If Windows Update reinstalls these updates, please do not worry as these will be the updated (v2) versions of the updates.
     

    Issue 1:  Blue Screen error messages appearing shortly after reboot with the following errors:

    1.       “Stop 0x0000007e”

    2.       "Stop 0x00000050"

     

    Issue 2:  Unable to install Windows vista Service Pack 2 with one of the following errors:

    1.       One or more drivers may be incompatible.

    The driver listed below might be incompatible with Vista Service Pack 2.

    MSDSM – Please read Microsoft Knowledge Base article 967752

    2.       ERROR_INVALID_PARAMETER (0x80070057)

     

    NOTE: These issues were caused by Windows Updates that were quickly removed from the Windows Update site and are no longer offered.

     

    Issue 1 was related to the installation of KB973879

    Issue 2 was related to the installation of KB972036

     

    RESOLUTION:

     

    In order to resolve both issues, the solution is to boot into Safe Mode and uninstall the updates.  If that is not an option, System Restore to a date prior to August 25, 2009 is suggested.

     

    Solution 1 – Uninstall the Updates in Safe Mode

    1.       Start the system in safe mode by pressing F8 repeatedly during the start-up process.

    2.       Choose “Safe Mode” from the list of advanced start-up options.

    3.       Click Start, and then click Control Panel.

    4.       Click Uninstall a Program under the Programs section.

    5.       In the Tasks list in the left navigation area, click View Installed Updates.

    6.       Click the entry for either KB973879 or KB972036 (or both if found) and then click Uninstall.

    7.       Click “Yes” when you are prompted to confirm the uninstallation.

    8.       Restart the system when you are prompted.

     

    Note:  If you are prompted for confirmation or the administrator password during the above steps, click “Yes” to confirm or type the administrator password.

     

    Solution 2 – Perform a system Restore to a date prior to August 25, 2009

    1.       Click Start then click All Programs

    2.       Click Accessories then System Tools

    3.       Click System Restore

    4.       Follow the steps to restore the computer to a date prior to August 25, 2009

     

    NOTE:  For detailed steps on using System Restore, please consult the following article:

     

    http://windowshelp.microsoft.com/Windows/en-US/Help/9f6d755a-74bb-4a7d-a625-d762dd8e79e51033.mspx

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