Service packs May not be offered for installation through Windows Update
When checking for updates using Windows Update or Microsoft Update you may find that the latest service pack may not be offered for installation. This problem can occur for several different reasons. Below are the most common reasons why the service pack may not be offered:
· You already have the service pack installed and do not realize it.
· You must install another update before you can install the service pack.
· You have not installed Service Pack 1 (SP1) and therefore you are not being offered the option to install Service Pack 2 (SP2). SP2 requires you to have SP1 installed.
· System components that you must have to install the service pack are not installed on your computer.
· You have a piece of hardware or software on your computer that is listed in the “Hardware and software that if present will result in Windows Update not offering you a service pack” section of this article.
· You installed a prerelease version of a service pack, and it was not correctly uninstalled before you tried to install the final release version of the service pack.
To troubleshoot these issues see the following KB article:
http://support.microsoft.com/kb/948343
All Replies
- In addition to the above list of reasons for why Service Pack 2 is not offered, if an Important update has been offered, has not been Hidden, nor installed, then SP2 will not be offered via Windows Update.
One can confirm this behavior by hiding any previously offered Important updates, such as Internet Explorer 8, and then click the Check for updates link in the left frame of the Windows Update window. Service Pack 2 should then be offered.
The only Important update that must be installed and not Hidden is KB955430 , which updates Vista's servicing stack.
If KB955430 is Hidden then SP2 will never be offered. KB955430 is included in the full, standalone version of Vista Service Pack 2, which can be downloaded from the MS Download Center .
MowGreen MVP Data Center Management - Update Services Consumer Security - Hi,
I've tried all the advice in these kb articles, but I still can't get SP2 detected in Vista x64. There are no outstanding or hidden updates and all drivers are up to date. I've installed the System Update Readiness tool and no inconsistencies or errors are found. I've rebuilt and had same issue. Interestingly before rebuilding I did try installing manually and it went fine.
I'm convinced there's a link to x64. On the same hardware I can install Vista 32 and SP2 is detected normally, but as soon as I swap to either Vista x64 or 2008 x64 SP2 is never detected. The same behaviour occurs on my hyper-V VMs on the same hardware.
Any advice for how I could troubleshoot this further? I really want to get this working via windows updates rather than just installing manually (for reasons way beyond this thread). - Have you checked the WindowsUpdate.log to see if SP2 is being regulated ? Here's an entry in a WU.log which shows an update being regulated
2009-05-14 08:37:29:105 976 2ec DnldMgr Regulation: {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update F02155CB-A13D-4278-9DAA-1631673DC1DA is "Priority" regulated and can NOT download. Sequence 8519 vs AcceptRate 154.
If you go back up in the WU.log, it will show which specific update has been regulated as the most recent entries are at the bottom of the log, older entries are towards the top.
2009-05-14 08:37:29:105 976 2ec DnldMgr * Update is not allowed to download due to regulation.
2009-05-14 08:37:29:105 976 2ec DnldMgr Regulation: {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update F02155CB-A13D-4278-9DAA-1631673DC1DA is "Priority" regulated and can NOT download. Sequence 8519 vs AcceptRate 154.
How to read the Windowsupdate.log file
The check for the drivers was done via Windows Update ?
Is KB955430 showing in Installed Updates
Since the Vista SP1 x86 systems do get offered SP2 and, I assume, have the same software firewall as the x64 systems, plus they are on the same network, I don't understand why the SP1 x64 systems are not being offered SP2.
MowGreen MVP Data Center Management - Update Services Consumer Security - Thanks MowGreen. I've checked the WU log and there is no mention of any updates being regulated, and yes the check for drivers was done via windows update.
KB955430 is showing in installed updates.
Network & firewall is the same - in fact I'm repeating this test on the same machine - with x86 SP2 is offered, but not with x64 version. It's so odd that neither Vista x64 or Windows 2008 x64 will detect it. Thanks MowGreen. I've checked the WU log and there is no mention of any updates being regulated, and yes the check for drivers was done via windows update.
KB955430 is showing in installed updates.
Network & firewall is the same - in fact I'm repeating this test on the same machine - with x86 SP2 is offered, but not with x64 version. It's so odd that neither Vista x64 or Windows 2008 x64 will detect it.
You're mowst welcome. I'm going to attempt to get someone from the Update Team to check out this thread.
Hang in there.
MowGreen MVP Data Center Management - Update Services Consumer Security- MJD4, I assume you've gone through the "Hardware and software that if present will result in Windows Update not offering you a service pack" section as well?
- Hi, yes I have - and I don't have any of the items on the list that could be causing the issue.
- Would you please do the following:
1. Enable extended logging following the instruction at the bottom of http://support.microsoft.com/kb/902093
2. Do a scan through Windows Update UI.
3. Share the resulting windowsupdate.log by putting them somewhere, for e.g. Windows Live SkyDrive.
This way we can get your issue resolved quicker than us going back and forth with questions and answers. Thank you. - Hi Leo,
Really appreciate your help with this. I'm out of the office this week without access to the machine but I will update this thread as soon as I return on Sunday.
Thanks. - Hi Leo,
I've done as you requested - I've turned on extended logging and posted the Windows Update log at http://cid-a2709c68aab887e6.skydrive.live.com/self.aspx/.Public/windowsupdate.txt
I'd really appreciate it if you could have a look through and suggest anything that may be causing this anomoly.
Many Thanks in Advance.... - Hi, if it helps I've also now uploaded the complete WindowsUpdate log at http://cid-a2709c68aab887e6.skydrive.live.com/self.aspx/.Public/FullWindowsUpdate.log
Anyone got any ideas why SP2 is never offered? Hi, if it helps I've also now uploaded the complete WindowsUpdate log at http://cid-a2709c68aab887e6.skydrive.live.com/self.aspx/.Public/FullWindowsUpdate.log
I may have one teeny idea worth checking. Have any Services been disabled ?
Anyone got any ideas why SP2 is never offered?
The WindowsUpdate.log shows some, shall we say, different entries than I'm use to seeing:
2009-09-29 12:40:18:757 348 bd4 Report UpdateId {A098FAB2-18DB-47D3-98E2-445C38286463}:
EventID:1055 is an indication that the Diagnostic Policy Service has been Disabled.
2009-09-29 12:40:18:757 348 bd4 Report EventId 155, Source Id 101, Caller AutomaticUpdates:
2009-09-29 12:40:18:757 348 bd4 Report Targetserver {9482F4B4-E343-43B6-B170-9A65BC822C77}:
2009-09-29 12:40:18:757 348 bd4 Report Replacement strings: 0
2009-09-29 12:40:18:757 348 bd4 Report Misc data strings: 9
2009-09-29 12:40:18:757 348 bd4 Report R=1
2009-09-29 12:40:18:757 348 bd4 Report Q=1
2009-09-29 12:40:18:757 348 bd4 Report m=4
2009-09-29 12:40:18:757 348 bd4 Report G=7.2.6001.788
2009-09-29 12:40:18:757 348 bd4 Report A=1616
2009-09-29 12:40:18:757 348 bd4 Report c=1
2009-09-29 12:40:18:757 348 bd4 Report J=27
2009-09-29 12:40:18:757 348 bd4 Report K=BIOS Date: 05/21/09 18:47:55 Ver: 08.00.14
2009-09-29 12:40:18:757 348 bd4 Report L=2009-05-21T00:00:00
Event ID 155 — Diagnostic Policy Service Status
If the Diagnostic Policy service is not running, associated diagnostics for problem detection, troubleshooting, and resolution for Windows components will not run.
Check to see if the Diagnostic Policy Service is disabled. Also, check to see if the Service can be stopped and/or started if it's running or not running.
MowGreen MVP Data Center Management - Update Services Consumer Security- Hi MowGreen, thanks for the suggestion.
Alas Diagnostic Policy Service is in fact running, as is the Diagnostic System Host service. Diagnostic Service Host service is not running, it's set to manual but options to start are greyed out. I believe this is normal.
I now have a perfectly clean build to test this issue. It's a frsh install of Vista with SP1, all I've installed in addition are the Intel chipset drivers, my video drivers and of course the windows updates. <blockquote>I now have a perfectly clean build to test this issue. It's a frsh install of Vista with SP1, all I've installed in addition are the Intel chipset drivers, my video drivers and of course the windows updates.</blockquote>
I'll be interested in your results. I also have Vista x64 and can't get WU to offer sp2. I've gone through all of the suggestions in KB948343 and none helped and/or didn't apply.
The critical update mentioned by MowGreen (KB955430) does show as installed. (Curiously, my troubles with WU started when KB95<b><u>4</b></u>430 - msxml4 sp2 - was repeatedly offered. It still shows in WU History as being successfully installed - twice - but I finally got WU to stop offering it, even though it apparently isn't actually installed on my system).
At MowGreen's suggestion, I checked the System Update Readiness Tool logs, but both CheckSUR.log and CheckSUR.persist.log showed no errors.
Although my WU log does show numerous issues, including FATAL, WARNING, and "regulated" items, those are all in older WU sessions. The last WU session looks OK to me.
<blockquote>2009-10-27 17:50:45:243 1092 143c Agent *************
2009-10-27 17:50:45:243 1092 143c Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-10-27 17:50:45:243 1092 143c Agent *********
2009-10-27 17:50:45:243 1092 143c Agent * Online = No; Ignore download priority = No
2009-10-27 17:50:45:243 1092 143c Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-10-27 17:50:45:243 1092 143c Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2009-10-27 17:50:45:243 1092 143c Agent * Search Scope = {Machine}
2009-10-27 17:50:45:243 964 1a0c COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = <NULL>]
2009-10-27 17:50:45:321 964 1a0c COMAPI - Updates found = 5
2009-10-27 17:50:45:321 964 1a0c COMAPI ---------
2009-10-27 17:50:45:321 964 1a0c COMAPI -- END -- COMAPI: Search [ClientId = <NULL>]
2009-10-27 17:50:45:321 964 1a0c COMAPI -------------
2009-10-27 17:50:50:438 1092 143c Driver Matched driver to device PCI\VEN_8086&DEV_10F5&SUBSYS_20EE17AA&REV_03
2009-10-27 17:50:50:438 1092 143c Driver Status: 0x180200a, ProblemNumber: 00000000
2009-10-27 17:51:01:857 1092 143c Agent Update {DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential supersedence
2009-10-27 17:51:01:857 1092 143c Agent Update {86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential supersedence
2009-10-27 17:51:01:857 1092 143c Agent Update {21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 is pruned out due to potential supersedence
2009-10-27 17:51:01:857 1092 143c Agent Update {5F569A2D-C253-4690-B7DD-416BEFE23A20}.100 is pruned out due to potential supersedence
2009-10-27 17:51:01:857 1092 143c Agent Update {B22FF8ED-582A-4380-9C6D-79FA20B29609}.101 is pruned out due to potential supersedence
2009-10-27 17:51:01:857 1092 143c Agent * Added update {30932BC2-864C-49F7-B29D-1A70DC3E4D65}.101 to search result
2009-10-27 17:51:01:857 1092 143c Agent * Added update {47A6349C-317D-4AF4-AAC0-F0CAF040CCB5}.100 to search result
2009-10-27 17:51:01:857 1092 143c Agent * Added update {40938327-953E-430C-B711-016CF861421E}.102 to search result
2009-10-27 17:51:01:857 1092 143c Agent Update {87C66D63-B877-4A92-9DE9-FEF73A4BA530}.100 is pruned out due to potential supersedence
2009-10-27 17:51:01:857 1092 143c Agent * Added update {7A36980D-E75C-4B2F-9D9E-2727E3E8DA13}.100 to search result
2009-10-27 17:51:01:857 1092 143c Agent * Added update {870866B2-C082-4DF6-8E15-B2E44D033FEB}.100 to search result
2009-10-27 17:51:01:857 1092 143c Agent * Found 5 updates and 62 categories in search; evaluated appl. rules of 1103 out of 2195 deployed entities
2009-10-27 17:51:01:920 1092 143c Agent *********
2009-10-27 17:51:01:920 1092 143c Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-10-27 17:51:01:920 1092 143c Agent *************
2009-10-27 17:51:02:013 1092 1a00 AU >>## RESUMED ## AU: Search for updates [CallId = {D689450B-74E4-40F9-B14C-45902C0D48DA}]
2009-10-27 17:51:02:013 1092 1a00 AU # 5 updates detected
2009-10-27 17:51:02:013 1092 1a00 AU #########
2009-10-27 17:51:02:013 1092 1a00 AU ## END ## AU: Search for updates [CallId = {D689450B-74E4-40F9-B14C-45902C0D48DA}]
2009-10-27 17:51:02:013 1092 1a00 AU #############
2009-10-27 17:51:02:013 1092 1a00 AU No featured updates notifications to show
2009-10-27 17:51:02:232 1092 143c Report CWERReporter finishing event handling. (00000000)
2009-10-27 17:51:02:232 1092 143c Report REPORT EVENT: {A87F9CF5-1F20-41B0-9849-B784B81AC2AA} 2009-10-27 17:50:45:228-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Success Software Synchronization Windows Update Client successfully detected 5 updates.
2009-10-27 17:51:02:232 1092 143c Report CWERReporter finishing event handling. (00000000)
2009-10-27 17:52:45:349 1092 1b80 AU Getting featured update notifications. fIncludeDismissed = true
2009-10-27 17:52:45:349 1092 1b80 AU No featured updates available.
</blockquote>I opened a ticket with MS support last Thursday but have not received any substantive response yet.
I have a "free upgrade" of Win 7 coming. If I can't get this resolved, I'm just going to do a clean install of Win 7 and hope that things go better with the new OS.
- Microsoft Support's answer to me for this situation was to download and install the stand-alone SP2 package, and to install it in clean boot mode (using msconfig).
I have not done so yet. I have a "free upgrade" of Win 7 coming. If I can't get this resolved, I'm just going to do a clean install of Win 7 and hope that things go better with the new OS
Nice. Support recommended a manual installation of the standalone of SP2 and installing it from a Clean boot state.
Then what purpose does Windows Update serve for the application of Service Packs ?
FWIW, I always recommend the manual installation of a Service Pack with the antivirus/security software completely and totally disabled. Having it install via automatic updating is akin to playing Russian Roulette.
It's good to see that Support agrees with me.
Move to Windows 7 as soon as you get the free upgrade, Pete.
Then you'll have more happy . <w>
MowGreen MVP Data Center Management - Update Services Consumer SecurityFWIW, I always recommend the manual installation of a Service Pack with the antivirus/security software completely and totally disabled. Having it install via automatic updating is akin to playing Russian Roulette.
It's good to see that Support agrees with me.
Thanks. That sounds like good advice to me ... but it's always nice to have Windows Update tell you that something as important as a service pack is available and that your computer is ready for it. Then, you can download and install the new service pack manually.
BTW, standalone Vista sp2 installed quickly and with no problems. But I'm still going to do a clean install of Windows 7 ... this machine is locking up too often for a brand new computer; there clearly is some underlying conflict among the s/w that Lenovo pre-loaded.
it's always nice to have Windows Update tell you that something as important as a service pack is available and that your computer is ready for it.
Agreed. Having Windows Update notify one when Service Packs are available and the system is ready for it is a great feature of WU.
It's unusual to hear that SP2 was not offered to your Vista system. I can only offer guesses as to why but, there are quite a number of drivers that are specific to laptops. That would be the most likely culprit to me.
As to the software that OEMs load on their systems ... please, don't get me started. <w>
MowGreen MVP Data Center Management - Update Services Consumer Security
