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AnswerCannot open email attachments since downloading "suggested updates"

  • Wednesday, July 01, 2009 5:38 PMChenelia4 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    A few days ago I downloaded and installed 5 suggested updates.  Since then, I cannot open email attachements that are jpg or documents.  The only ones I can open so far are gif files.  Not sure about any others.
    The updates were:
    * PowerPoint Viewer 2007 Service Pack 2 (SP2)
    * Internet Explorer 8 for Windows Vista
    * The 2007 Microsoft Office Suite Service Pack 2 (SP2)
    * Update to .NET Framework 3.5 Service Pack 1 for the .NET Framework Assistant 1.0 x86 (KB963707)
    * Microsoft Office Compatability Pack Service Pack 2 (SP2)

    I am not very technically computer savvy, and don't know where to begin to solve this problem!!!  Someone told me to try system restore, but I'm not sure I should do that.  Microsoft "tells" me that I need these updates.  I would like to be able to open email attachments though, without being told "cannot find this file."  Any help greatly appreciated!!

    I have Windows Vista and use Windows Mail.
    Thank you.

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  • Tuesday, July 14, 2009 8:23 PMJames- Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hello Chenelia4,

     Thank you for your reply back!

     I would suggest trying to perform a system restore to a point prior to updates.  You can then Update with Windows Update and select to update one at a time.  

     Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed. 

     How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista:
    http://support.microsoft.com/kb/936212/

    Running the System Restore utility…

    1.     Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.

    2.     Click Continue or provide Administrator credentials if necessary.

    3.     Click Choose a different restore point, and then click Next.

    4.     Select a Date and Time prior to first sign of the issue you’ve described.

    5.     If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.

     

    Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file.
    James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.
     

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  • Wednesday, July 01, 2009 9:38 PMSavan H - Microsoft SupportModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello Chenelia4,
     

         Please let us know from which account are you trying to open the email attachments. Is it from Office Outlook 2007 or Windows Mail or from any other online accounts?

    If it Office Outlook 2007, then please post your question in the below link:


    http://social.answers.microsoft.com/Forums/en-US/vistaprograms/threads


    If it is not Office Outlook 2007:


    You can try doing a "System Restore".


    1.Use one of the following methods to start the System Restore Wizard, as appropriate for your situation.

    • Method A

    Click Start , click All Programs , click Accessories , click System Tools , and then click System Restore . 

    • Method B

    Click Start , click Control Panel , click System and Maintenance , click Backup and Restore Center , and then click Use System Restore to fix problems and undo changes to Windows. 

    • Method C

    Click Start , click All Programs , click Accessories , click Command Prompt , type rstrui , and then press ENTER. 

    • Method D

    Press the Windows logo key, type System Restore in the Start Search box, and then press ENTER. 

     
    2.   If you are prompted for an administrator password or for a confirmation, type your password, or click Continue .

     
    3.  Follow the System Restore Wizard to restore Windows Vista to a restore point on a date before you installed the update. 

     

    Hope any of the above steps helps.


    Regards,
        
           Savan.H

     

     
  • Saturday, July 04, 2009 5:06 PMChenelia4 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    It is with Windows Mail that I am having issues.  If I forward the emails to my Yahoo address, I can open up from there.  ???

    Someone else suggested a system restore, but then I will lose all the postive benefits of the updates as well, won't I?

    * On a separate note, I am also now (since the updates) unable to edit folder and file names in my Pictures of Windows Vista.  I don't understand any of this!!!
     
  • Tuesday, July 14, 2009 8:23 PMJames- Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hello Chenelia4,

     Thank you for your reply back!

     I would suggest trying to perform a system restore to a point prior to updates.  You can then Update with Windows Update and select to update one at a time.  

     Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed. 

     How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista:
    http://support.microsoft.com/kb/936212/

    Running the System Restore utility…

    1.     Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.

    2.     Click Continue or provide Administrator credentials if necessary.

    3.     Click Choose a different restore point, and then click Next.

    4.     Select a Date and Time prior to first sign of the issue you’ve described.

    5.     If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.

     

    Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file.
    James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.