A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 26 May 2009 15:55:37 Z

I can't check for, download or install updates through Windows Update. HELP!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 26 May 2009 15:58:47 Z

Microsoft has released a new "Fix it"solution that should automatically solve your problems with Windows Update. Just click the button below and follow the instructions.

Fix this problem

For complete details on this solution, read the article here.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Thu, 28 May 2009 12:33:07 Z

hi just clicked on the link to try coz im having problems like that too and my internet explorer saying the page cannot be displayed! its one problem after another with PC's! lol

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Thu, 28 May 2009 18:34:01 Z

hi just clicked on the link to try coz im having problems like that too and my internet explorer saying the page cannot be displayed! its one problem after another with PC's! lol

You can access the Knowledge Base article here: How do I reset Windows Update components
Suggest you *save* ResetWindows.msi.
When the download completes close Internet Explorer and any other open programs.
Now run ResetWindows.msi and use the Default option first.

If Default does not resolve the updating issue, run it again in the Aggressive mode.
The system must be connected to the internet in order for the tool to download and install required software update components.

Some antivirus programs and security suites can interfere with the operation so, it would be best to Clean Boot Vista [ use Step 1 ], ensure that the native firewall is Enabled, and then run ResetWindows.msi.

Restart the system afterwards and see if the system can update now.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 00:49:02 Z

hey, i tried it and it didnt work :( dunno what to do!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 15:40:02 Z

Did you try the Agressive mode ?
Run the System Update Readiness Tool [CheckSUR]
Be sure to click the link for the edition of Vista that is installed, either x86 [32bit] or x64 [64bit]
Then try another update attempt.
If updating still fails, please post:

1) The CheckSUR and CheckSUR.persist logs, located at
WINDOWS\Logs\CBS

2) At least the last 50 or so lines of the WindowsUpdate.log

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 16:14:07 Z

hi, so i need to download the windows 7 one not the vista one? and where do i find the last line of the wondows update? do i have to go into start and type something? sorry its been awhile since i've used a PC, only had a PC laptop for about 2years ago now and i can't remember half of what to do with then as i'm used to a MAC! lol sorry to sound dumb! thanks

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 16:41:53 Z

Oops. Sorry about that. Was posting in the Win7 forum at the same time. The links go to the release of CheckSUR for Vista now.
The WindowsUpdate.log is located in WINDOWS. Click the WindowsUpdate.log link I provided to see where it's located and what it contains.
We need to see at least the last 50 or so lines of the WU.log after you've made another update attempt, hellandbliss.
The most recent entries are the ones at the bottom of the log.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 17:38:35 Z

hi, i can't download the checkSUR for vista, when i click the download and it brings up a seprate window it says internet explorer cannot display :S i'm having that problem with msn at the moment, like you know now you can join people's next works, well when i click on the link for it like it says so and so wants to join your next work click to accept it brings up internet explorer cannot display this page as well. i'm going to do the last bit now.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 17:41:20 Z

and here is the last lot, well i think a bit more then 50 lol

2009-05-31 22:12:47:033 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-05-31 22:12:47:033 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-05-31 22:12:47:033 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-05-31 22:12:50:384 1180 1340 Misc WARNING: Send failed with hr = 80072efe.
2009-05-31 22:12:50:384 1180 1340 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-31 22:12:50:384 1180 1340 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-05-31 22:12:50:384 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-05-31 22:12:50:384 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-05-31 22:12:50:384 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-05-31 22:12:53:691 1180 1340 Misc WARNING: Send failed with hr = 80072efe.
2009-05-31 22:12:53:691 1180 1340 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-31 22:12:53:691 1180 1340 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-05-31 22:12:53:691 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-05-31 22:12:53:691 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-05-31 22:12:53:691 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-05-31 22:12:53:691 1180 1340 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efe
2009-05-31 22:12:53:691 1180 1340 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-31 22:12:53:691 1180 1340 Misc Microsoft signed: Yes
2009-05-31 22:12:56:749 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2009-05-31 22:12:56:749 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2009-05-31 22:12:56:749 1180 1340 Misc WARNING: DownloadFileInternal failed for http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
2009-05-31 22:12:56:889 1180 1340 Agent WARNING: Failed to obtain the authorization cab URLs, hr=0x80244019
2009-05-31 22:12:56:905 1180 1340 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-31 22:12:56:905 1180 1340 Misc Microsoft signed: Yes
2009-05-31 22:12:57:295 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2009-05-31 22:12:57:295 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2009-05-31 22:12:57:295 1180 1340 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
2009-05-31 22:12:57:295 1180 1340 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-31 22:12:57:310 1180 1340 Misc Microsoft signed: Yes
2009-05-31 22:13:00:633 1180 1340 Misc WARNING: Send failed with hr = 80072efe.
2009-05-31 22:13:00:633 1180 1340 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-31 22:13:00:633 1180 1340 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-05-31 22:13:00:633 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-05-31 22:13:00:633 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-05-31 22:13:00:633 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-05-31 22:13:03:971 1180 1340 Misc WARNING: Send failed with hr = 80072efe.
2009-05-31 22:13:03:971 1180 1340 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-31 22:13:03:971 1180 1340 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-05-31 22:13:03:971 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-05-31 22:13:03:971 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-05-31 22:13:03:971 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-05-31 22:13:07:256 1180 1340 Misc WARNING: Send failed with hr = 80072efe.
2009-05-31 22:13:07:256 1180 1340 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-31 22:13:07:256 1180 1340 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-05-31 22:13:07:256 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-05-31 22:13:07:256 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-05-31 22:13:07:256 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-05-31 22:13:10:563 1180 1340 Misc WARNING: Send failed with hr = 80072efe.
2009-05-31 22:13:10:563 1180 1340 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-05-31 22:13:10:563 1180 1340 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-05-31 22:13:10:563 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-05-31 22:13:10:563 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-05-31 22:13:10:563 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-05-31 22:13:10:563 1180 1340 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efe
2009-05-31 22:13:10:563 1180 1340 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-05-31 22:13:10:563 1180 1340 Misc Microsoft signed: Yes
2009-05-31 22:13:14:503 1180 1340 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2009-05-31 22:13:14:503 1180 1340 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2009-05-31 22:13:14:503 1180 1340 Misc WARNING: DownloadFileInternal failed for http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
2009-05-31 22:13:14:503 1180 1340 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80244019
2009-05-31 22:13:14:503 1180 1340 Setup FATAL: SelfUpdate check failed, err = 0x80244019
2009-05-31 22:13:14:503 1180 1340 Agent   * WARNING: Skipping scan, self-update check returned 0x80244019
2009-05-31 22:13:14:893 1180 1340 Agent   * WARNING: Exit code = 0x80244019
2009-05-31 22:13:14:893 1180 1340 Agent *********
2009-05-31 22:13:14:893 1180 1340 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-05-31 22:13:14:893 1180 1340 Agent *************
2009-05-31 22:13:14:893 1180 1340 Agent WARNING: WU client failed Searching for update with error 0x80244019
2009-05-31 22:13:14:893 1180 12d0 AU >>## RESUMED ## AU: Search for updates [CallId = {9FBE65EE-C1D1-4574-A353-0B8F6A039F44}]
2009-05-31 22:13:14:893 1180 12d0 AU   # WARNING: Search callback failed, result = 0x80244019
2009-05-31 22:13:14:893 1180 12d0 AU   # WARNING: Failed to find updates with error code 80244019
2009-05-31 22:13:14:893 1180 12d0 AU #########
2009-05-31 22:13:14:893 1180 12d0 AU ## END ## AU: Search for updates [CallId = {9FBE65EE-C1D1-4574-A353-0B8F6A039F44}]
2009-05-31 22:13:14:893 1180 12d0 AU #############
2009-05-31 22:13:14:893 1180 12d0 AU Need to show Unable to Detect notification
2009-05-31 22:13:14:893 1180 12d0 AU AU setting next detection timeout to 2009-06-01 02:13:14
2009-05-31 22:13:14:893 1180 12d0 AU Setting AU scheduled install time to 2009-06-01 12:00:00
2009-05-31 22:13:19:504 1180 1340 Report REPORT EVENT: {B026BC88-AB49-41CE-9C71-357DC31D055A} 2009-05-31 22:13:14:503+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80244019 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019.
2009-06-01 01:50:21:088 1180 b78 AU AU received handle event
2009-06-01 01:50:21:088 1180 b78 AU AU setting pending client directive to 'Unable To Detect'
2009-06-01 01:50:36:126 1180 b78 AU Launched new AU client for directive 'Unable To Detect', session id = 0x1
2009-06-01 01:50:36:173 1180 b78 AU AU received handle event
2009-06-01 01:50:36:173 1180 b78 AU AU setting pending client directive to 'Unable To Detect'
2009-06-01 01:50:41:045 1180 b78 Shutdwn user declined update at shutdown
2009-06-01 01:50:41:061 1180 b78 AU AU initiates service shutdown
2009-06-01 01:50:41:061 1180 b78 AU ########### AU: Uninitializing Automatic Updates ###########
2009-06-01 01:50:42:262 1180 b78 Service *********
2009-06-01 01:50:42:262 1180 b78 Service ** END ** Service: Service exit [Exit code = 0x240001]
2009-06-01 01:50:42:262 1180 b78 Service *************
2009-06-01 18:32:32:337 1208 16a0 Misc =========== Logging initialized (build: 7.2.6001.788, tz: +0100) ===========
2009-06-01 18:32:32:758 1208 16a0 Misc   = Process: C:\Windows\system32\svchost.exe
2009-06-01 18:32:32:836 1208 16a0 Misc   = Module: c:\windows\system32\wuaueng.dll
2009-06-01 18:32:32:337 1208 16a0 Service *************
2009-06-01 18:32:33:288 1208 16a0 Service ** START ** Service: Service startup
2009-06-01 18:32:33:397 1208 16a0 Service *********
2009-06-01 18:32:41:166 1208 16a0 Agent   * WU client version 7.2.6001.788
2009-06-01 18:32:41:182 1208 16a0 Agent   * Base directory: C:\Windows\SoftwareDistribution
2009-06-01 18:32:41:463 1208 16a0 Agent   * Access type: No proxy
2009-06-01 18:32:42:820 1208 16a0 Agent   * Network state: Connected
2009-06-01 18:33:30:223 1208 16a0 Agent *********** Agent: Initializing Windows Update Agent ***********
2009-06-01 18:33:30:223 1208 16a0 Agent *********** Agent: Initializing global settings cache ***********
2009-06-01 18:33:30:223 1208 16a0 Agent   * WSUS server: <NULL>
2009-06-01 18:33:30:223 1208 16a0 Agent   * WSUS status server: <NULL>
2009-06-01 18:33:30:223 1208 16a0 Agent   * Target group: (Unassigned Computers)
2009-06-01 18:33:30:223 1208 16a0 Agent   * Windows Update access disabled: No
2009-06-01 18:33:30:550 1208 16a0 DnldMgr Download manager restoring 0 downloads
2009-06-01 18:33:30:550 1208 16a0 DnldMgr Retrieved 1 persisted download jobs
2009-06-01 18:33:30:550 1208 16a0 DnldMgr *********** DnldMgr: Restoring download [no. 0] ***********
2009-06-01 18:33:30:550 1208 16a0 DnldMgr   * BITS JobId = {3BC578E4-1F14-4E80-B936-242D1D588D37}
2009-06-01 18:33:30:550 1208 16a0 DnldMgr   * ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-06-01 18:33:30:597 1208 16a0 DnldMgr   * UpdateId = {E93D9579-CE14-4FD4-AD27-AC28741685AC}.101
2009-06-01 18:33:30:628 1208 16a0 DnldMgr   * Restored download job.
2009-06-01 18:33:30:644 1208 16a0 AU ########### AU: Initializing Automatic Updates ###########
2009-06-01 18:33:30:644 1208 16a0 AU AU setting next detection timeout to 2009-06-01 17:33:30
2009-06-01 18:33:30:644 1208 16a0 AU   # Approval type: Scheduled (User preference)
2009-06-01 18:33:30:644 1208 16a0 AU   # Scheduled install day/time: Every day at 13:00
2009-06-01 18:33:30:644 1208 16a0 AU   # Auto-install minor updates: Yes (User preference)
2009-06-01 18:33:30:956 1208 16a0 AU AU setting pending client directive to 'Unable To Detect'
2009-06-01 18:33:30:956 1208 16a0 AU AU finished delayed initialization
2009-06-01 18:33:32:001 1208 16a0 Report *********** Report: Initializing static reporting data ***********
2009-06-01 18:33:32:001 1208 16a0 Report   * OS Version = 6.0.6001.1.0.66304
2009-06-01 18:33:32:001 1208 16a0 Report   * OS Product Type = 0x00000003
2009-06-01 18:33:32:064 1208 16a0 Report   * Computer Brand = DIXONSXP
2009-06-01 18:33:32:064 1208 16a0 Report   * Computer Model = Philips Freevents
2009-06-01 18:33:32:064 1208 16a0 Report   * Bios Revision = 080014
2009-06-01 18:33:32:064 1208 16a0 Report   * Bios Name = BIOS Date: 10/18/07 11:51:44 Ver: R1.02
2009-06-01 18:33:32:064 1208 16a0 Report   * Bios Release Date = 2007-10-18T00:00:00
2009-06-01 18:33:32:064 1208 16a0 Report   * Locale ID = 2057
2009-06-01 18:33:32:157 1208 16a0 AU #############
2009-06-01 18:33:32:157 1208 16a0 AU ## START ## AU: Search for updates
2009-06-01 18:33:32:157 1208 16a0 AU #########
2009-06-01 18:33:32:188 1208 16a0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {55E26DB5-09D3-4FA1-9457-DDB851C9809D}]
2009-06-01 18:33:33:280 1208 d64 Agent *************
2009-06-01 18:33:33:280 1208 d64 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-06-01 18:33:33:280 1208 d64 Agent *********
2009-06-01 18:33:33:280 1208 d64 Agent   * Online = Yes; Ignore download priority = No
2009-06-01 18:33:33:280 1208 d64 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-06-01 18:33:33:280 1208 d64 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-06-01 18:33:33:280 1208 d64 Agent   * Search Scope = {Machine}
2009-06-01 18:33:33:280 1208 d64 Setup Checking for agent SelfUpdate
2009-06-01 18:33:33:280 1208 d64 Setup Client version: Core: 7.2.6001.788 Aux: 7.2.6001.788
2009-06-01 18:33:33:468 1208 d64 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-06-01 18:33:33:639 1208 d64 Misc Microsoft signed: Yes
2009-06-01 18:33:37:882 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2009-06-01 18:33:37:882 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2009-06-01 18:33:37:882 1208 d64 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
2009-06-01 18:33:37:882 1208 d64 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-06-01 18:33:37:882 1208 d64 Misc Microsoft signed: Yes
2009-06-01 18:33:41:377 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:33:41:377 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:33:41:377 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:33:41:377 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:33:41:377 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:33:41:377 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:33:44:684 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:33:44:684 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:33:44:684 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:33:44:684 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:33:44:684 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:33:44:684 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:33:45:994 1208 16a0 AU Launched new AU client for directive 'Unable To Detect', session id = 0x1
2009-06-01 18:33:48:007 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:33:48:007 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:33:48:007 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:33:48:007 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:33:48:007 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:33:48:007 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:33:51:174 1208 16a0 AU Forced install timer expired for scheduled install
2009-06-01 18:33:51:174 1208 16a0 AU UpdateDownloadProperties: 0 download(s) are still in progress.
2009-06-01 18:33:51:174 1208 16a0 AU Setting AU scheduled install time to 2009-06-02 12:00:00
2009-06-01 18:33:51:330 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:33:51:330 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:33:51:330 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:33:51:330 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:33:51:330 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:33:51:330 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:33:51:330 1208 d64 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efe
2009-06-01 18:33:51:330 1208 d64 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-06-01 18:33:51:330 1208 d64 Misc Microsoft signed: Yes
2009-06-01 18:33:54:309 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2009-06-01 18:33:54:309 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2009-06-01 18:33:54:309 1208 d64 Misc WARNING: DownloadFileInternal failed for http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
2009-06-01 18:33:54:309 1208 d64 Agent WARNING: Failed to obtain the authorization cab URLs, hr=0x80244019
2009-06-01 18:33:54:309 1208 d64 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-06-01 18:33:54:325 1208 d64 Misc Microsoft signed: Yes
2009-06-01 18:33:54:715 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2009-06-01 18:33:54:715 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2009-06-01 18:33:54:715 1208 d64 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
2009-06-01 18:33:54:715 1208 d64 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-06-01 18:33:54:730 1208 d64 Misc Microsoft signed: Yes
2009-06-01 18:33:58:038 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:33:58:038 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:33:58:038 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:33:58:038 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:33:58:038 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:33:58:038 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:34:01:345 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:34:01:345 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:34:01:345 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:34:01:345 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:34:01:345 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:34:01:345 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:34:04:668 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:34:04:668 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:34:04:668 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:34:04:668 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:34:04:668 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:34:04:668 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:34:07:975 1208 d64 Misc WARNING: Send failed with hr = 80072efe.
2009-06-01 18:34:07:975 1208 d64 Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-06-01 18:34:07:975 1208 d64 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efe
2009-06-01 18:34:07:975 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2009-06-01 18:34:07:975 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2009-06-01 18:34:07:975 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2009-06-01 18:34:07:975 1208 d64 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efe
2009-06-01 18:34:07:975 1208 d64 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2009-06-01 18:34:07:975 1208 d64 Misc Microsoft signed: Yes
2009-06-01 18:34:08:505 1208 d64 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
2009-06-01 18:34:08:505 1208 d64 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
2009-06-01 18:34:08:521 1208 d64 Misc WARNING: DownloadFileInternal failed for http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80190194
2009-06-01 18:34:08:521 1208 d64 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80244019
2009-06-01 18:34:08:521 1208 d64 Setup FATAL: SelfUpdate check failed, err = 0x80244019
2009-06-01 18:34:08:521 1208 d64 Agent   * WARNING: Skipping scan, self-update check returned 0x80244019
2009-06-01 18:34:08:817 1208 d64 Agent   * WARNING: Exit code = 0x80244019
2009-06-01 18:34:08:817 1208 d64 Agent *********
2009-06-01 18:34:08:817 1208 d64 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-06-01 18:34:08:817 1208 d64 Agent *************
2009-06-01 18:34:08:817 1208 d64 Agent WARNING: WU client failed Searching for update with error 0x80244019
2009-06-01 18:34:08:817 1208 d28 AU >>## RESUMED ## AU: Search for updates [CallId = {55E26DB5-09D3-4FA1-9457-DDB851C9809D}]
2009-06-01 18:34:08:817 1208 d28 AU   # WARNING: Search callback failed, result = 0x80244019
2009-06-01 18:34:08:817 1208 d28 AU   # WARNING: Failed to find updates with error code 80244019
2009-06-01 18:34:08:817 1208 d28 AU #########
2009-06-01 18:34:08:817 1208 d28 AU ## END ## AU: Search for updates [CallId = {55E26DB5-09D3-4FA1-9457-DDB851C9809D}]
2009-06-01 18:34:08:817 1208 d28 AU #############
2009-06-01 18:34:08:817 1208 d28 AU Need to show Unable to Detect notification
2009-06-01 18:34:08:817 1208 d28 AU AU setting next detection timeout to 2009-06-01 22:34:08
2009-06-01 18:34:08:817 1208 d28 AU Setting AU scheduled install time to 2009-06-02 12:00:00
2009-06-01 18:34:13:544 1208 d64 Report REPORT EVENT: {6B2FC513-8F92-42EB-BE2A-EF4156181C37} 2009-06-01 18:34:08:521+0100 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80244019 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019.
2009-06-01 18:34:55:673 1208 13ac AU AU received approval from Ux for 1 updates
2009-06-01 18:34:55:673 1208 13ac AU AU setting pending client directive to 'Progress Ux'
2009-06-01 18:34:55:704 1208 13ac AU BeginInteractiveInstall invoked for Download
2009-06-01 18:34:55:704 1208 13ac AU Auto-approving update for download, updateId = {BD213D3C-B0B6-4E5B-A665-E605DCBD6C74}.101, ForUx=1, IsOwnerUx=1, HasDeadline=0, IsMinor=0
2009-06-01 18:34:55:704 1208 13ac AU Auto-approved 1 update(s) for download (for Ux)
2009-06-01 18:34:55:704 1208 13ac AU UpdateDownloadProperties: 0 download(s) are still in progress.
2009-06-01 18:34:55:704 1208 13ac AU #############
2009-06-01 18:34:55:704 1208 13ac AU ## START ## AU: Download updates
2009-06-01 18:34:55:704 1208 13ac AU #########
2009-06-01 18:34:55:704 1208 13ac AU   # Approved updates = 1
2009-06-01 18:34:55:719 1208 13ac AU AU initiated download, updateId = {BD213D3C-B0B6-4E5B-A665-E605DCBD6C74}.101, callId = {93F0D500-E01E-4565-B1CF-56DEF9FF800E}
2009-06-01 18:34:55:719 1208 13ac AU Setting AU scheduled install time to 2009-06-02 12:00:00
2009-06-01 18:34:55:719 1208 13ac AU AU setting pending client directive to 'Unable To Detect'
2009-06-01 18:34:55:719 1208 13ac AU Changing existing AU client directive from 'Progress Ux' to 'Unable To Detect', session id = 0x1
2009-06-01 18:34:55:766 1208 13ac AU   # Pending download calls = 1
2009-06-01 18:34:55:766 1208 13ac AU <<## SUBMITTED ## AU: Download updates
2009-06-01 18:34:56:250 1208 d64 DnldMgr *************
2009-06-01 18:34:56:250 1208 d64 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2009-06-01 18:34:56:250 1208 d64 DnldMgr *********
2009-06-01 18:34:56:250 1208 d64 DnldMgr   * Call ID = {93F0D500-E01E-4565-B1CF-56DEF9FF800E}
2009-06-01 18:34:56:250 1208 d64 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-06-01 18:34:56:250 1208 d64 DnldMgr   * Updates to download = 1
2009-06-01 18:34:56:250 1208 d64 Agent   *   Title = Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update (KB951847) x86
2009-06-01 18:34:56:250 1208 d64 Agent   *   UpdateId = {BD213D3C-B0B6-4E5B-A665-E605DCBD6C74}.101
2009-06-01 18:34:56:250 1208 d64 Agent   *     Bundles 7 updates:
2009-06-01 18:34:56:250 1208 d64 Agent   *       {F7B79644-B07F-445F-80F5-D6352B50E2A3}.101
2009-06-01 18:34:56:250 1208 d64 Agent   *       {5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B}.101
2009-06-01 18:34:56:250 1208 d64 Agent   *       {F8AF3384-95AB-45E1-AA56-A516BB15AA0F}.101
2009-06-01 18:34:56:250 1208 d64 Agent   *       {21BA629D-B63A-4EB1-A066-16931268BD59}.101
2009-06-01 18:34:56:250 1208 d64 Agent   *       {CE468411-BD85-4FBB-9D20-FABCF391F29D}.101
2009-06-01 18:34:56:250 1208 d64 Agent   *       {5614D658-FCDA-447A-9450-14DA7EF90206}.101
2009-06-01 18:34:56:250 1208 d64 Agent   *       {C0183617-4BF7-47EB-B7BA-7EB4738943C7}.101
2009-06-01 18:34:56:390 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {F7B79644-B07F-445F-80F5-D6352B50E2A3}.100] ***********
2009-06-01 18:34:56:390 1208 d64 DnldMgr   * Queueing update for download handler request generation.
2009-06-01 18:34:56:390 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B}.100] ***********
2009-06-01 18:34:56:390 1208 d64 DnldMgr   * Queueing update for download handler request generation.
2009-06-01 18:34:56:390 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {F8AF3384-95AB-45E1-AA56-A516BB15AA0F}.100] ***********
2009-06-01 18:34:56:390 1208 d64 DnldMgr   * Queueing update for download handler request generation.
2009-06-01 18:34:56:390 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {21BA629D-B63A-4EB1-A066-16931268BD59}.100] ***********
2009-06-01 18:34:56:390 1208 d64 DnldMgr   * Queueing update for download handler request generation.
2009-06-01 18:34:56:437 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {CE468411-BD85-4FBB-9D20-FABCF391F29D}.100] ***********
2009-06-01 18:34:56:468 1208 d64 DnldMgr   * BITS job initialized, JobId = {88D984A5-8AF6-45FF-93E6-FC85FFD85134}
2009-06-01 18:34:56:484 1208 d64 DnldMgr   * Downloading from http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/clwireg_5abc962c97e49d9588f7bef83c0feafc520aeda4.exe to C:\Windows\SoftwareDistribution\Download\e0a3c262da761603778e4d82f2480c7f\5abc962c97e49d9588f7bef83c0feafc520aeda4 (full file).
2009-06-01 18:34:56:499 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {5614D658-FCDA-447A-9450-14DA7EF90206}.100] ***********
2009-06-01 18:34:56:546 1208 d64 DnldMgr   * BITS job initialized, JobId = {5C91F93D-B5B1-4AB3-8C3E-562F52D9E3B0}
2009-06-01 18:34:56:546 1208 d64 DnldMgr   * Downloading from http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/netfx35_x86_e373ad8671f10692049f2de380020a9afa003c2b.exe to C:\Windows\SoftwareDistribution\Download\1d0161c6395313c9bc83d5004d96cb0b\e373ad8671f10692049f2de380020a9afa003c2b (full file).
2009-06-01 18:34:56:562 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {C0183617-4BF7-47EB-B7BA-7EB4738943C7}.100] ***********
2009-06-01 18:34:56:593 1208 d64 DnldMgr   * BITS job initialized, JobId = {727F914D-2D8F-4AC8-B071-6DE4417DE7AD}
2009-06-01 18:34:56:593 1208 d64 DnldMgr   * Downloading from http://download.windowsupdate.com/msdownload/update/software/crup/2009/01/ndp35sp1-kb958484-x86_8b5036b48590c52e3edba8e297cd3017b7a3043c.exe to C:\Windows\SoftwareDistribution\Download\a4c632e58621a127995cfa602b979b4f\8b5036b48590c52e3edba8e297cd3017b7a3043c (full file).
2009-06-01 18:34:56:593 1208 d64 DnldMgr Generating download request for update {5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B}.100
2009-06-01 18:34:56:609 1208 d64 Handler Generating request for CBS update 5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B in sandbox C:\Windows\SoftwareDistribution\Download\b311c24d2a40c2702ce666ad572d0bcd
2009-06-01 18:34:56:671 1208 d64 Handler Selected payload type is ptExpress
2009-06-01 18:34:56:671 1208 d64 Handler Detected download state is dsStart
2009-06-01 18:34:56:671 1208 d64 Handler Adding Windows6.0-KB958481-x86-EXPRESS.cab (entire file) to request list.
2009-06-01 18:34:56:671 1208 d64 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2009-06-01 18:34:56:671 1208 d64 DnldMgr Generating download request for update {F7B79644-B07F-445F-80F5-D6352B50E2A3}.100
2009-06-01 18:34:56:671 1208 d64 Handler Generating request for CBS update F7B79644-B07F-445F-80F5-D6352B50E2A3 in sandbox C:\Windows\SoftwareDistribution\Download\bb3b8ccf16c00a8c45dc6a7543cd45ce
2009-06-01 18:34:56:671 1208 d64 Handler Selecting self-contained because update does not have express payload.
2009-06-01 18:34:56:671 1208 d64 Handler Selected payload type is ptSelfContained
2009-06-01 18:34:56:671 1208 d64 Handler Detected download state is dsStart
2009-06-01 18:34:56:671 1208 d64 Handler Adding Windows6.0-KB948609-v6001-x86.cab (entire file) to request list.
2009-06-01 18:34:56:671 1208 d64 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2009-06-01 18:34:56:671 1208 d64 DnldMgr Generating download request for update {F8AF3384-95AB-45E1-AA56-A516BB15AA0F}.100
2009-06-01 18:34:56:687 1208 d64 Handler Generating request for CBS update F8AF3384-95AB-45E1-AA56-A516BB15AA0F in sandbox C:\Windows\SoftwareDistribution\Download\eb1c0e54f3eadd9a3674d4bd30b5ae3c
2009-06-01 18:34:56:687 1208 d64 Handler Selecting self-contained because update does not have express payload.
2009-06-01 18:34:56:687 1208 d64 Handler Selected payload type is ptSelfContained
2009-06-01 18:34:56:687 1208 d64 Handler Detected download state is dsStart
2009-06-01 18:34:56:687 1208 d64 Handler Adding Windows6.0-KB948610-v6001-x86.cab (entire file) to request list.
2009-06-01 18:34:56:687 1208 d64 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2009-06-01 18:34:56:687 1208 d64 DnldMgr Generating download request for update {21BA629D-B63A-4EB1-A066-16931268BD59}.100
2009-06-01 18:34:56:687 1208 d64 Handler Generating request for CBS update 21BA629D-B63A-4EB1-A066-16931268BD59 in sandbox C:\Windows\SoftwareDistribution\Download\72aa38a5fe1d709c8b9ab49ea1c5667b
2009-06-01 18:34:56:687 1208 d64 Handler Selected payload type is ptExpress
2009-06-01 18:34:56:687 1208 d64 Handler Detected download state is dsStart
2009-06-01 18:34:56:687 1208 d64 Handler Adding Windows6.0-KB958483-x86-EXPRESS.cab (entire file) to request list.
2009-06-01 18:34:56:702 1208 d64 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2009-06-01 18:34:56:702 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {F7B79644-B07F-445F-80F5-D6352B50E2A3}.100] ***********
2009-06-01 18:34:56:733 1208 d64 DnldMgr   * BITS job initialized, JobId = {45C7A471-2555-432A-9DC1-EF0280FF59FF}
2009-06-01 18:34:56:733 1208 d64 DnldMgr   * Downloading from http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/windows6.0-kb948609-v6001-x86_a758da444839a36c0e366e638c9044f50c257cd6.cab to C:\Windows\SoftwareDistribution\Download\bb3b8ccf16c00a8c45dc6a7543cd45ce\Windows6.0-KB948609-v6001-x86.cab (full file).
2009-06-01 18:34:56:749 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B}.100] ***********
2009-06-01 18:34:56:796 1208 d64 DnldMgr   * BITS job initialized, JobId = {45C37571-DDE3-422C-8632-D8FA37E601C4}
2009-06-01 18:34:56:796 1208 d64 DnldMgr   * Downloading from http://download.windowsupdate.com/msdownload/update/software/crup/2009/01/windows6.0-kb958481-x86-express_ec668ca9888f08c4253d41e27b1e3926a87e43e7.cab to C:\Windows\SoftwareDistribution\Download\b311c24d2a40c2702ce666ad572d0bcd\Windows6.0-KB958481-x86-EXPRESS.cab (full file).
2009-06-01 18:34:56:811 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {F8AF3384-95AB-45E1-AA56-A516BB15AA0F}.100] ***********
2009-06-01 18:34:56:858 1208 d64 DnldMgr   * BITS job initialized, JobId = {8A5CD5C6-5E28-4763-B43D-FEDCF5F7800D}
2009-06-01 18:34:56:858 1208 d64 DnldMgr   * Downloading from http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/windows6.0-kb948610-v6001-x86_2131a4772b5a652f4b84b956c5f4a0154fb387e6.cab to C:\Windows\SoftwareDistribution\Download\eb1c0e54f3eadd9a3674d4bd30b5ae3c\Windows6.0-KB948610-v6001-x86.cab (full file).
2009-06-01 18:34:56:874 1208 d64 DnldMgr *********** DnldMgr: New download job [UpdateId = {21BA629D-B63A-4EB1-A066-16931268BD59}.100] ***********
2009-06-01 18:34:56:905 1208 d64 DnldMgr   * BITS job initialized, JobId = {B798BA61-F3A5-49BD-A502-2190B8017969}
2009-06-01 18:34:56:936 1208 d64 DnldMgr   * Downloading from http://download.windowsupdate.com/msdownload/update/software/crup/2009/01/windows6.0-kb958483-x86-express_5c85939b82599af3a23e0712be97d011f9708cea.cab to C:\Windows\SoftwareDistribution\Download\72aa38a5fe1d709c8b9ab49ea1c5667b\Windows6.0-KB958483-x86-EXPRESS.cab (full file).
2009-06-01 18:34:56:952 1208 d64 Agent *********
2009-06-01 18:34:56:952 1208 d64 Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
2009-06-01 18:34:56:952 1208 d64 Agent *************
2009-06-01 18:34:56:952 1208 d28 AU AU checked download status and it changed: Downloading is paused
2009-06-01 18:34:56:952 1208 1204 DnldMgr WARNING: BITS job {88D984A5-8AF6-45FF-93E6-FC85FFD85134} failed, updateId = {CE468411-BD85-4FBB-9D20-FABCF391F29D}.100, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2009-06-01 18:34:56:952 1208 1204 DnldMgr   Progress failure bytes total = 114200, bytes transferred = 0
2009-06-01 18:34:56:952 1208 1204 DnldMgr   Failed job file: URL = http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/clwireg_5abc962c97e49d9588f7bef83c0feafc520aeda4.exe, local path = C:\Windows\SoftwareDistribution\Download\e0a3c262da761603778e4d82f2480c7f\5abc962c97e49d9588f7bef83c0feafc520aeda4
2009-06-01 18:34:56:967 1208 1204 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2009-06-01 18:34:57:155 1208 d28 AU >>## RESUMED ## AU: Download update [UpdateId = {BD213D3C-B0B6-4E5B-A665-E605DCBD6C74}]
2009-06-01 18:34:57:155 1208 d28 AU   # WARNING: Download failed, error = 0x80244019
2009-06-01 18:34:57:155 1208 d28 AU #########
2009-06-01 18:34:57:155 1208 d28 AU ## END ## AU: Download updates
2009-06-01 18:34:57:155 1208 1204 DnldMgr WARNING: BITS job {45C7A471-2555-432A-9DC1-EF0280FF59FF} failed, updateId = {F7B79644-B07F-445F-80F5-D6352B50E2A3}.100, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2009-06-01 18:34:57:155 1208 d28 AU #############
2009-06-01 18:34:57:155 1208 d28 AU Setting AU scheduled install time to 2009-06-02 12:00:00
2009-06-01 18:34:57:155 1208 1204 DnldMgr   Progress failure bytes total = 19587752, bytes transferred = 0
2009-06-01 18:34:57:155 1208 1204 DnldMgr   Failed job file: URL = http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/windows6.0-kb948609-v6001-x86_a758da444839a36c0e366e638c9044f50c257cd6.cab, local path = C:\Windows\SoftwareDistribution\Download\bb3b8ccf16c00a8c45dc6a7543cd45ce\Windows6.0-KB948609-v6001-x86.cab
2009-06-01 18:34:57:155 1208 1204 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2009-06-01 18:34:57:295 1208 1204 DnldMgr WARNING: BITS job {8A5CD5C6-5E28-4763-B43D-FEDCF5F7800D} failed, updateId = {F8AF3384-95AB-45E1-AA56-A516BB15AA0F}.100, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2009-06-01 18:34:57:295 1208 1204 DnldMgr   Progress failure bytes total = 10959599, bytes transferred = 0
2009-06-01 18:34:57:295 1208 1204 DnldMgr   Failed job file: URL = http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/windows6.0-kb948610-v6001-x86_2131a4772b5a652f4b84b956c5f4a0154fb387e6.cab, local path = C:\Windows\SoftwareDistribution\Download\eb1c0e54f3eadd9a3674d4bd30b5ae3c\Windows6.0-KB948610-v6001-x86.cab
2009-06-01 18:34:57:326 1208 1204 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2009-06-01 18:34:57:342 1208 10f4 DnldMgr WARNING: BITS job {B798BA61-F3A5-49BD-A502-2190B8017969} failed, updateId = {21BA629D-B63A-4EB1-A066-16931268BD59}.100, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2009-06-01 18:34:57:342 1208 10f4 DnldMgr   Progress failure bytes total = 7093435, bytes transferred = 0
2009-06-01 18:34:57:342 1208 10f4 DnldMgr   Failed job file: URL = http://download.windowsupdate.com/msdownload/update/software/crup/2009/01/windows6.0-kb958483-x86-express_5c85939b82599af3a23e0712be97d011f9708cea.cab, local path = C:\Windows\SoftwareDistribution\Download\72aa38a5fe1d709c8b9ab49ea1c5667b\Windows6.0-KB958483-x86-EXPRESS.cab
2009-06-01 18:34:57:389 1208 10f4 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2009-06-01 18:34:57:404 1208 eac DnldMgr WARNING: BITS job {45C37571-DDE3-422C-8632-D8FA37E601C4} failed, updateId = {5C4CEF27-75EB-4A9A-A000-EE515FA4FF0B}.100, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2009-06-01 18:34:57:404 1208 eac DnldMgr   Progress failure bytes total = 10851203, bytes transferred = 0
2009-06-01 18:34:57:404 1208 eac DnldMgr   Failed job file: URL = http://download.windowsupdate.com/msdownload/update/software/crup/2009/01/windows6.0-kb958481-x86-express_ec668ca9888f08c4253d41e27b1e3926a87e43e7.cab, local path = C:\Windows\SoftwareDistribution\Download\b311c24d2a40c2702ce666ad572d0bcd\Windows6.0-KB958481-x86-EXPRESS.cab
2009-06-01 18:34:57:420 1208 eac DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2009-06-01 18:34:57:435 1208 1204 DnldMgr WARNING: BITS job {727F914D-2D8F-4AC8-B071-6DE4417DE7AD} failed, updateId = {C0183617-4BF7-47EB-B7BA-7EB4738943C7}.100, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2009-06-01 18:34:57:435 1208 1204 DnldMgr   Progress failure bytes total = 1424736, bytes transferred = 0
2009-06-01 18:34:57:435 1208 1204 DnldMgr   Failed job file: URL = http://download.windowsupdate.com/msdownload/update/software/crup/2009/01/ndp35sp1-kb958484-x86_8b5036b48590c52e3edba8e297cd3017b7a3043c.exe, local path = C:\Windows\SoftwareDistribution\Download\a4c632e58621a127995cfa602b979b4f\8b5036b48590c52e3edba8e297cd3017b7a3043c
2009-06-01 18:34:57:498 1208 1204 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2009-06-01 18:34:57:513 1208 4f4 DnldMgr WARNING: BITS job {5C91F93D-B5B1-4AB3-8C3E-562F52D9E3B0} failed, updateId = {5614D658-FCDA-447A-9450-14DA7EF90206}.100, hr = 0x80190194, BG_ERROR_CONTEXT = 5
2009-06-01 18:34:57:513 1208 4f4 DnldMgr   Progress failure bytes total = 8164360, bytes transferred = 0
2009-06-01 18:34:57:513 1208 4f4 DnldMgr   Failed job file: URL = http://download.windowsupdate.com/msdownload/update/software/svpk/2009/01/netfx35_x86_e373ad8671f10692049f2de380020a9afa003c2b.exe, local path = C:\Windows\SoftwareDistribution\Download\1d0161c6395313c9bc83d5004d96cb0b\e373ad8671f10692049f2de380020a9afa003c2b
2009-06-01 18:34:57:560 1208 4f4 DnldMgr Error 0x80244019 occurred while downloading update; notifying dependent calls.
2009-06-01 18:35:02:162 1208 d64 Report REPORT EVENT: {05AB68D7-2EC7-4C40-89FE-56E407D27060} 2009-06-01 18:34:57:155+0100 1 161 101 {BD213D3C-B0B6-4E5B-A665-E605DCBD6C74} 101 80244019 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 17:44:00 Z

oh my other bit didn't post :S i can't download the checkSUR for vista as internet explorer is saying internet explorer cannot display this webpage :S it does this when i click on link from MSN messanger aswell but it didn't do it before! like for example, now you can join people's network through msn and when u get a request for someone to join yours you get a notification on your MSN, well when i click on it, it says internet explorer cannot display this page as well, but it didn;t do it before. hope this helps! thanks

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 17:55:08 Z

This entry:

2009-06-01 18:34:08:521 1208 d64 Setup FATAL: SelfUpdate check failed, err = 0x80244019

may be an indication that the system is infected. See this MSKB, please:
http://support.microsoft.com/kb/959894

Follow the steps listed under " Resolution ".

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 17:58:07 Z

hi, i've tried to download this before as someone told me to try it but i can't becuase it says that internet explorer cannot display the page

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 18:49:01 Z

hi, i've tried to download this before as someone told me to try it but i can't becuase it says that internet explorer cannot display the page

Tried to download what, the MSRT ? If IE can't download it then that's a sure sign that the system is infected.
See if there are any entries in the hosts file that are blocking downloads from security-related sites.
Hosts is located in WINDOWS\System32\drivers\etc
Double left click on hosts and open it with Notepad.

If no sites have been added to the hosts file, then the last line should be

::1 localhost

IF you see any entries that show microsoft.com and malwarebytes.org that look like these

127.0.0.1 microsoft.com
127.0.0.1 update.microsoft.com
127.0.0.1 download.microsoft.com
127.0.0.1 download.windowsupdate.com
127.0.0.1 malwarebytes.org

delete them. Close the hosts file by clicking File, then Save.
Now see if IE can reach http://www.malwarebytes.org/mbam.php
If it can, than download, install, update, and then run Malwarebyte's Anti-malware.
Be sure to click the Download free version button.
Do the Quick Scan first [ the Default scan option ]

Could you do the above ?

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 18:58:59 Z

ya i think so. how do i get to them to check?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 19:09:37 Z

hey, if i've done it right then this is what came up in notepad without me deleting anything. i did a search in system 32 and it came up with hosts and i double clicked and opened with notepad and got this

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
::1 localhost

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 19:12:39 Z

so if thats the sample how do i get to the original :S

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 19:36:37 Z

so if thats the sample how do i get to the original :S

That is the original. Don't go by the verbiage.

Can the system access MalwareBytes.org ?

Is the system networked via a router ?

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 19:46:47 Z

hey, no i can't get on that site, it brings up internet explorer saying it cannot display, and u mean my internet? yes it's a router and it's wireless and i'm using a laptop and my internet is virgin.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 20:32:40 Z

You will need to disconnect the wireless connection to the router and use an ethernet cable to attach the laptop directly to the modem. What you are dealing with is known as a DNSChanger/DNShijacker .
Once the system is connected directly to the modem, open an Elevated Command Prompt by clicking the Start orb, in the Start Search field type in cmd
Right click cmd.exe and choose "Run as administrator", follow the prompts.
At the Elevated Command Prompt, type in the following, pressing Enter after each command

ipconfig /flushdns
exit

Now see if you can download Malware Bytes Anti-Malware from this link
IF you can, then try to install MBAM. If it can not be installed, then try changing it's name to Dirt.exe or anything you'd like, as long as the .exe extension is not altered.

During the installation of MBAM allow it to update by making sure that a checkmark is present next to 'Update Malwarebytes' Anti-Malware '.
Once it's updated, boot to Safe Mode and do a Quick Scan of the system with MBAM, allowing it to remove whatever it detects.
A restart may be needed. If so, then restart the system to normal Windows mode.
Once in normal Windows mode, with the system still directly connected to the modem, see if you can download and run the Malicious Software Removal Tool

IF you can do both of the above, then at least you've gained a foothold to battle the infection.
The next step would be to post to a reputable anti-malware forum for further assistance.

Please keep us posted as to your progress.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 21:02:10 Z

hey what is a DNSchanger?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 21:24:30 Z

A Trojan . Frankly speaking, cleaning up this malware requires advanced technical knowledge.
Either consult with someone who's cleaned this malware previously or bring the system to a reputable tech service.
If there's no one to assist you or a tech service is too expensive, then your best bet is to format the Hard Drive and reinstall Vista. The router needs cleaning up, too.

But, the question remains, how did the system get infected in the first place ?

Not keeping the system up to date with Security updates; not keeping the Java Runtime updated; not keeping all program, browsers, and applications updated, etc, will lead to these type of infections.
Since I don't have access to the system's logs, I can't tell how the system was infected.
Do you recall when the infections symptoms first happened and what you were doing at the time ?

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 21:33:18 Z

oh :S this is why i like MAC's! lol no infections! lol
how do i clean up my router?
i can reinstall vista as i have the backup disks to reinstall. when i put them in what do i need to do to wipe it and reinstall? i can't remember coz i did it before co i thought my bluetooth wasnt working when it was but i had the wireless bit off and didnt look! lol also how do i format the hard drive?
i think i might know what it was, something called yantoo or something like that, i installed and i think thats when it started!
so what is the best thing to do? should i reinstall vista? but how do i clean my router as well? will anti-virus software and that not pick that up?
how is this trojan affecting me? what is it doing to the laptop? what info is it getting too?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 22:45:51 Z

" how do i clean up my router? "

Reset the router according to the manufacturer's directions. Then unplug it and wait at least 15 minutes.
Plug it back in again and reset it once more .

" oh :S this is why i like MAC's! lol no infections! lol "

When enough people are using Macs, then the criminals will come after them, too. Don't be fooled by Apple's ridiculous assertion that Macs are more secure than Windows.
ANY system connected to the net CAN be owned by someone who has patience and a little smarts.

" i can reinstall vista as i have the backup disks to reinstall. when i put them in what do i need to do to wipe it and reinstall? "

Configure the BIOS to boot from the DVD player; insert the Vista DVD, and boot the system.
Choose the Install option. When you're asked which partition to install to, pick the one that Vista is installed to and choose to Format it first.
Do the Full option, not the Quick option.

How to install Windows Vista

" will anti-virus software and that not pick that up?
how is this trojan affecting me? what is it doing to the laptop? what info is it getting too? "

Only if the AV is kept up to date with it's latest definitions and is used to scan the system once in awhile.
And, only IF that AV is worth installing in the first place. Unfortunately, computer manufacturer's tend to install AVs when they get a kick back for doing so from the company that is selling the AV.
Avoid Norton and McAfee 'products' as though they were the plague.
2 worthwhile free AVs are Avast and Antivir.

You're seeing the affects of the trojan, right ? The system can not access sites you are trying to navigate to.
I certainly hope you're not submitting any personal info via this laptop ... nor doing any online financial transactions.
Who knows what information the Trojan is sending out that you've stored on the laptop ... only you know what you've stored on it.
It may be sending out spam, it may be sending out Phish emails , or,even be a part of a botnet .

To put it as simply as possible ... the laptop now belongs to someone other than you.

When should I format ? How should I reinstall ?

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 01 Jun 2009 23:23:46 Z

hi, thanks for all the help! what is BIOS?
I had norton before :S but now i have what you get free with virgin and i think its the other one you said :S i can't have any other programs running with it as it wont let me as when my norton nearly ran out i install a new one (free one) and then i had to remove it when i installed the one that came with virgin as it wouldnt let them both run!
The virgin one updates regularly all the time but i do think its that program i said to you before as i had to give permission to let it through and that and i'm sure that's when it all started.
Not doing any banking or anything. really the only things is MSN, facebook and browsing nothing else really. Does that mean they have my passwords?
Do i need to format or can i just reinstall vista?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 02 Jun 2009 07:48:19 Z

hi, just want to let you know that i've rebooted my router (virgin said i just had to turn it off at the plug for 15 sec's and then back on and it was wiped) and i've reinstalled vista and my updates are working :) thank you for all your help! the anti-virus software i've got is pc-total guard. hope that's a good one!
thanks again!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 02 Jun 2009 18:03:31 Z

Here's a recent review of antivirus software
AntiVir [Avira], which is free, tops the list, along with Kaspersky and Microsoft, which are not free.
I see nothing about PC-Total Guard, but it may be known by another name in it's paid version.

My opinion as to an AV's worth does not matter as long as it protects the OS without causing performance issues.
IF PC-Total Guard was installed when the trojan infested the system, then it's worth it's cost ... nothing .
A worthwhile AV will at least notify about potential threats when you attempt to install 'questionable' software.

" Not doing any banking or anything. really the only things is MSN, facebook and browsing nothing else really. Does that mean they have my passwords? "

If I were you I'd change the passwords for MSN and Facebook. It's better to be safe than sorry and it's a trivial matter to change them.

Does the wireless router have a hardware firewall built in ? Check the manufacturer's User Guide or web site to see if it does.

Did you change the Username and Password when the wireless network was set up ?
Leaving the Default Username and Password as they are is not recommended as one can look them up on the net, if one chooses to.
Pick a secure password ... one that contains Capital letters, numbers, and characters and is at least 8 letters/characters long.

" thanks again! "

You're mowst welcome.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 16 Jun 2009 13:46:01 Z

It worked ..after googling for a week ultimately landed to this forum.it was one click only . got 80072efd error for days .
just download and install , system restarts and it worked ..

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 16 Jun 2009 19:51:34 Z

All well and good, but what about when BITS service is missing?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 16 Jun 2009 20:45:13 Z

All well and good, but what about when BITS service is missing?

Have you seen How do I reset Windows Update components yet ?
It will attempt a registering of the BITS-related .dlls when run in Default mode after deleting the BITS .dat file.
I'm not certain, but in it's Aggressive mode, the tool *should* be downloading the BITS-related files, reinstall, and register them.
As it does with the Windows Update Agent.
That's just an assumption on my part so I 'll ask someone who had a hand in developing ResetWindows.msi.

UPDATE : BITS components are not installed when running ResetWindows.msi in it's Aggressive mode.
The Windows Update Agent is installed in the Default mode.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Thu, 18 Jun 2009 02:52:56 Z

I've used both fix its you have linked in this thread (got the fix it main page bookmarked lol) and neither one has helped with the 80072 EFD error I'm trying to fix on two different computers, one a friends, and the other at a different forum, and before you ask, yes lol, I've read and done, this and this as well. One computer is certifiably malware free while I'm fairly certain the second one is infected (he can't get office or Vista SP2 to install either). I've also done the system update readiness tool and installer 4.5 on both machines as well. Anything else I might be able to try other than teaching said machine to fly (ie, tossing them out a window lol)?

EDIT: Used both the passive and the aggressive methods for the reset Windows Update components.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Thu, 18 Jun 2009 16:52:22 Z

Did you go over the CheckSUR.log and CheckSUR.persist.log of the Vista system after running the System Update Readiness Tool [CheckSUR] ? They're located in WINDOWS\Logs\CBS

Are both systems running Vista ?
What is the installed antivirus/security suite on these systems ?
Is a 3rd party firewall used or the native Vista firewall ?
Have you tried Clean booting the systems and then run the Fixit to rule out interference by 3rd party software ?

For the purportedly infected system, you can get no-charge assistance from MS for the installation issue of SP2 or, contact
MS for no-charge assistance in getting the system cleaned up.

For the former, start here

For the latter, if you are in the US or Canada, call 1-866PCSafety ( 1-866-727-2338 )

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Thu, 18 Jun 2009 22:11:29 Z

I had not been able to get any updates. My computer is a Dell 1720 Inspiron with Vista Home Premium. I tried this "fix it" and it seems to have worked some. I have my computer set to auto check for updates. But it still says that I have updates to install. When I click to install it takes hours. The windows update window still says that the most recent check for updates was 11/13/2008. But it also says updates were installed. The following update for Windows Vista failed but then a couple of minutes later it was successful.
The last update "Microsoft .NET framework" shown has always failed. Is this a problem?

Update for Windows Vista (KB957388)

Installation date: ‎6/‎14/‎2009 10:32 AM

Installation status: Failed

Error details: Code 800736CC

Update type: Important

Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update (KB951847) x86

Installation date: ‎6/‎15/‎2009 2:36 AM

Installation status: Failed

Error details: Code 800B0100

Update type: Important

The Microsoft .NET Framework 3.5 Service Pack 1 is a full cumulative update that contains many new features building incrementally upon .NET Framework 2.0, 3.0, 3.5, and includes cumulative servicing updates to the .NET Framework 2.0 and the .NET Framework 3.0 subcomponents. The .NET Framework 3.5 Family Update provides important application compatibility updates. This update is provided to you and licensed under the Windows Vista and Windows Server 2008 License Terms.

More information:
http://go.microsoft.com/fwlink/?LinkId=133335

Help and Support:
http://support.microsoft.com

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Fri, 19 Jun 2009 12:50:41 Z

First off Mow, thank you for your help.

My answers are based on the first computer I was dealing with. The guy from the second computer is probably no more a concern of mine. I was originally helping him get the Enterprise version of Office 2007 to install correctly, but he has been evasive in answers to several important questions (mainly where he got it, key code, ect) and I am beginning to think he has either a cracked copy or or is using some other method to steal the software. I don't steal and I won't help other to steal. I have steered him to a part of the website I'm helping him at populated by UNITE and ASAP certified malware experts to clean his computer of said malware. I'm still learning malware and am not qualified to clean any computer but my own, but I know enough to look at his logs for the info I want for evidence of stealing. So do they. If he's stealing, they will get him clean, remove his P2p and send him on his way with his stolen software uninstalled and a warning that they will NOT help him get rid of malware if he comes back with his P2P software theft program on his computer.

Did you go over the CheckSUR.log and CheckSUR.persist.log of the Vista system after running the System Update Readiness Tool [CheckSUR]? They're located in WINDOWS\Logs\CBS

The SUR tool did not install with a message it was not needed so I assume it left no CheckSur.log or persist.log. If I am wrong, let me know and I will go to my friends house and take a look at it. If so what am I looking for?
Are both systems running Vista ?
yes, 32 bit.

What is the installed antivirus/security suite on these systems ?

The first computer had that 90 trial version of Norton Security 2008 that Acer bundles along with other assorted crapware on their machines. By the time I got to the machine, it had long expired and the definition data base was out dated. I removed it with the Norton Removal Tool (NRT). I had to use it twice and didn't get the last bits off until we nuked them with ComboFix. After the computer was clean I installed Avast! (free edition), Spybot, SAS, Winpatrol and MBRAM. All were disabled during any attempts to fix the 80072efd problem.

Is a 3rd party firewall used or the native Vista firewall ?

As I stated above he originally had Norton on but I removed it now it is the native Vista firewall. We disabled it, updated it removed it, re installed it, checked the oil and rotated the tires on it. Seriously, I can't remember all the steps I took on the MS firewall, but I can go back to the threads I requested help on and check if you need to know. I remember we changed the values so it wouldn't start (using Combofix) and I had to go to a KB (I forget which one but again I can find out) to reset the firewall and get it working again.

Have you tried Clean booting the systems and then run the Fixit to rule out interference by 3rd party software ?

It never occured to me to do so as I had the anti malware, AV and firewall turned off. I didn't think more than briefly in terms of other programs. The update history showed the specific date ( around May 17th I believe) when it quit working. I had set it for him to automatic when I set his computer up for him. On checking the OTList It log I was able to see what folders and files were changed/added between the time of his last successful update and his first unsuccessful one. I think that all that was there was the adware/spyware (the spyware they ad to that stupid coupon download crapware) and the accompanying browser jacker that I had removed iTunes software. Are there known issues with iTunes software? I googled but didn't see anything.

For the purportedly infected system, you can get no-charge assistance from MS for the installation issue of SP2 or, contact
MS for no-charge assistance in getting the system cleaned up.

Is that the the Onecare site? I actually did go there on his computer and did the download and the free scan. I was a bit put off by the bait and switch type tactics used with the "you have 6 million problems" yet they would never list them for me. Besides, and I say this with no criticism intended and it is probably as irrational a bias as my dislike of Auborn University (Go Dawgs) but...........

I have a hard time having faith in the removal of malware by the same company that wrote the code that contained the original vulnerabilities. I feel that sometimes a big corporation is exposed to so much (and often frivolous) liability that they will often spend more time trying to dodge "blame" than in finding a solution. I know, it's silly, but isn't any irrational bias?

Anyways, thank you again for your help and I look forward to the answers to my questions.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sat, 20 Jun 2009 16:20:44 Z

The phone number I posted came from here: Get Security Support

" If you continue to experience problems after you scan your computer, you can call 1-866-PCSafety or 1-866-727-2338. This phone number is for virus and other security-related support. It is available 24 hours a day for the U.S. and Canada. "

There is no charge for calling the above number.The OneCare Safety Scanner will detect and remove malware. There's no bait and switch involved with it, unlike the rogue "security programs" I think you're referring to.
Usually, running the OneCare scanner restores the system's ability to update.
It will provide a list of what it detected, and attempt to remove it.
IF it detected numerous malwares, then the system has been serverly compromised and a format/reinstall may be in order.
The Scanner for Vista is different than the one for XP, Windows 2000, etc.
It's located here

Specifically, which malwares were detected when MBAM, SAS, WinPatrol, and Avast were run ?

I know of no conflicts between iTunes software and Windows Update.

The 0x80072EFD error code means that the system can not connect to the update servers and is usually related to an issue with the Windows Update Agent ... either it is not installed properly or a related .dll is not registered. Malware can be the cause of both, but so can system inconsistencies. Which is why I asked you if the System Update Readiness Tool [CheckSUR] was used.

Has Service Pack 2 been applied ? If so, then the message you received when attempting to run CheckSUR is a known bug .

Does the system have any connectivity issues or is it only related to Windows Update ?

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sat, 20 Jun 2009 19:42:55 Z

When the scanner was done with the computer I used it on, it offered NO report, and said xxx number of problems were found in the registry did I want them "fixed" (just like the rogue security programs lol). Heck no, not without seeing what it wanted to "fix." I don't have access right now to that computer, but it (onecare) left itself on there, I saw that when going through the files. I remember the event vividly as it hacked me off that it operated like one of those ads you see for reg cleaners.

While a format and re install is always an option, and many times even a quicker resolution to any problem, there HAS to be a way to fix anything without killing the whole system. I prefer to find that way when I can.

I don't know which specific malware was found after the MBAM and SAS were run. I quarantined and deleted them as they came up, again, without access to the computer I can't check the logs. WInpatrol and Avast were run after the computer was cleaned and as such, they both came up clean. After the SAS MBRAM, and Spybot were run, we did HJT, Combofix,

I ran the SUR before I did the SP2. LOL It was the first I had heard of it, (SUR). When I read this message: Important This update is offered on Windows Update only to computers that have a condition that the tool could resolve, I assumed when it did not run that it was not needed. was that an incorrect assumption? I followed the following link i found on: support.microsoft.com/default.aspx/kb/947821:

Collapse this image Expand this image

Download the System Update Readiness Tool for Windows Vista x64 (KB947821) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=b950e3b1-3267-41c2-8f10-1fe9a4bfa44d)

LOL that above didn't post correctly.

The only thing the system cannot access is Microsoft update.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sun, 21 Jun 2009 01:35:54 Z

What a great tool! although I had to run it in the Agressive Mode to correct my Windows Update error 80244019. Why is it buried so deeply in the Microsoft world?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 22 Jun 2009 23:04:43 Z

First, see this Knowledge Base article: Error message when you try to install updates by using Windows Update "Code:0x800736CC"

If deleting the contents of the Download subfolder does not resolve the error, then run the System Update Readiness Tool

Then try to update once more. If the system fails to update, then post the following logs, please:

1) CheckSUR.log ( located at WINDOWS\Logs\CBS )
2) At least the last 50 or so lines of the WindowsUpdate.log ( located in WINDOWS; the most recent entries are at the bottom of the log )

The updating issue is being caused by inconsistencies in the WinSxS subdirectory of WINDOWS.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 22 Jun 2009 23:29:16 Z

I don't blame you for not allowing OneCare to fix registry errors without first seeing what the purported errors were.
Registry errors can cause connectivity issues with the update servers but you should be able to discern if that's the case from the CBS.log [WINDOWS\Logs\CBS]

Were any malwares detected during the OneCareSafety Scan ?
BTW, you can uninstall the OneCare scanning components from within Programs and Features in the Control Panel.

To keep things clear here ... the system was infected, cleaned, and then SP2 was installed, correct ?

Please open System Information by running msinfo32 from the Run line
From: How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista

Manual steps to determine whether the Winsock2 keys is corrupted

Click Start , click Run , type Msinfo32 , and then click OK .
Expand Components , expand Network , and then click Protocol .
Ten sections appear under Protocol . The section headings will include the following names if the Winsock2 key is undamaged:
- MSAFD Tcpip [TCP/IP]
- MSAFD Tcpip [UDP/IP]
- MSAFD Tcpip [TCP/IPv6]
- MSAFD Tcpip [UDP/IPv6]
- RSVP UDP Service Provider
- RSVP TCP Service Provider
- RSVP UDPv6 Service Provider
- RSVP TCPv6 Service Provider
- MSAFD NetBIOS [\Device\NetBT_Tcpip...
- MSAFD NetBIOS [\Device\NetBT_Tcpip...
- MSAFD NetBIOS [\Device\NetBT_Tcpip...
- MSAFD NetBIOS [\Device\NetBT_Tcpip...
- MSAFD NetBIOS [\Device\NetBT_Tcpip...
- MSAFD NetBIOS [\Device\NetBT_Tcpip...
If the names are anything different from those in this list, the Winsock2 key is corrupted, or you have a third-party add-on such as proxy software installed.

If you have a third-party add-on installed, the name of the add-on will replace the letters "MSAFD" in the list.

If there are more than ten sections in the list, you have third-party additions installed.

If there are fewer than ten sections, there is information missing.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Fri, 26 Jun 2009 01:06:13 Z

so do i try to click on the fix it or not?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Fri, 26 Jun 2009 16:26:36 Z

so do i try to click on the fix it or not?

You have not posted about the issue the system is experiencing so it's hard to recommend what you should do.

How to ask a question

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sat, 27 Jun 2009 00:42:41 Z

Mow, I have not forgotten nor given up. I haven't been to "computer 1's" house yet to check the Winsock2, and "computer 2" just finished getting cleaned and got back to me. Computer 2 has been unable to install SP2 even though we had no problem downloading it, I directed him to the free SP2 support line and they were unable to help him (wish I could have been there with him lol). One thing they told him which I have trouble believing is that somehow he is firewalled by his WiFi and that is why he can't install SP2. I know we aren't discussing that issue here, but is that possible? Personally, I think while they were trying (and failing lol) to get SP2 installed, he mentioned this Update problem and they seized that as an excuse to move on to another call. As I mentioned, we had no problem downloading SP2 and I was unaware that internet connection was necessary for SP2 to be installed if it were downloaded or installed on a disc. Do you know if I am correct in my assumption? I installed SP2 on "Computer 1" without being connected to the internet.

As far as the 80072 EFD problem: As I said, I am having him check the Winsock and will be back to beg more help when he tells me what he found. I will not give up on this or get it corrected and not inform you. Please excuse any absences, they are a lack of information to share, not abandonment. Thanks again for all your help.

EDIT: Darn, I missed one of your posts. I'll read and follow that knowledge base article, run the SUR again and then get the log.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sat, 27 Jun 2009 18:17:13 Z

Ok Mow, he got this. What can we do from here? Is there a KB I'm not finding on fixing Winsock? i could have sworn I saw one earlier, but I can't seem to find it now. Would getting an install disc and doing "repair" fix the problem? LOL I know we can alweays re-install....... The problem is that he uses his computer for his online video company and I think he has stuff he doesn't want to lose.

2. Expand Components , expand Network , and then click Protocol .

"Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing"

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sat, 27 Jun 2009 20:22:50 Z

Computer 2 has been unable to install SP2 even though we had no problem downloading it, I directed him to the free SP2 support line and they were unable to help him (wish I could have been there with him lol). One thing they told him which I have trouble believing is that somehow he is firewalled by his WiFi and that is why he can't install SP2. I know we aren't discussing that issue here, but is that possible?

<snip>

Ok Mow, he got this. What can we do from here? Is there a KB I'm not finding on fixing Winsock? i could have sworn I saw one earlier, but I can't seem to find it now. Would getting an install disc and doing "repair" fix the problem? LOL I know we can alweays re-install....... The problem is that he uses his computer for his online video company and I think he has stuff he doesn't want to lose.

2. Expand Components , expand Network , and then click Protocol .

"Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing"

Sorry, this thread is more than a tad confusing ... which system are you referring to here ?

You can always backup the "stuff he doesn't want to lose" but, once more, I'm not even sure which system you're referencing. IF this is computer1 , which has already had SP2 applied to it, if the Winsock stack is damaged, and WMI is damaged, then it's beyond doing an 'in-place upgrade' at this point in time.
If you applied SP2 without being connected to the net then you most likely downloaded the full SP2 package .
Is that assumption correct ?
If yes, then format the HD, reinstall Vista, then apply SP2.

You stated that SP2 was downloaded for computer2 but will not install and MS Support claims the WiFi network is preventing SP2's installation ... is that assumption correct ? It's conceivable that the LAN is blocking parts of SP2 from being downloaded but ...

Why not just utilize the download of the full SP2 package and forget about dealing with WiFi issues ? The system does not need to be connected to the net if you have the full package (standalone ) on hand.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sun, 28 Jun 2009 17:48:50 Z

Sorry, I did keep switching back and forth between computers. I can't seem to get them to the same "point." Yes I was referring to computer 2. And yes we downloaded the stand alone full package. The error he got the first time was REGDB_E_CLASSNOTREG (0X80040154). As I said above, I did not believe the Sp2 installation problem was an issue related to his WiFi, but rather something Veenkarta in Delhi seized upon (when the customer mentioned it) after it was apparent that resolution of the situation was going to take too long and he gets paid by the number of calls he brings to a successful conclusion. I was merely verifying my suspicions that WiFi or any connectivity has nothing to do with the installation of SP2. You have done so lol.

Well with computer 2 it looks like your previous recommendation IS about the only option. Re-install. I suggested to the guy that he say the heck with the recover disc that office depot gave him with his computer and just go buy an OEM copy of Home Premium (which he is using) so he doesn't end up with all that crapware that the computer manufacturers add to the computer. Besides, this way he has an actual MS disc that he can use to perform a repair if he ever needs it.

Is it just me or do these types of problems only seem to come from versions of Windows that are installed by computer manufacturers and then sold with added on crapware and "recovery" discs rather than actual discs that contain real MS windows? I have never run across these problems with systems that I used either a retail or OEM version of Windows, but then I haven't done very many............

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sun, 28 Jun 2009 18:43:19 Z

Sorry, I did keep switching back and forth between computers. I can't seem to get them to the same "point." Yes I was referring to computer 2. And yes we downloaded the stand alone full package. The error he got the first time was REGDB_E_CLASSNOTREG (0X80040154). As I said above, I did not believe the Sp2 installation problem was an issue related to his WiFi, but rather something Veenkarta in Delhi seized upon (when the customer mentioned it) after it was apparent that resolution of the situation was going to take too long and he gets paid by the number of calls he brings to a successful conclusion. I was merely verifying my suspicions that WiFi or any connectivity has nothing to do with the installation of SP2. You have done so lol.

0X80040154 would indicate that a required .dll is not registered. IF that were somehow attributable to the LAN/WiFi, then I think that disconnecting from same would workaround that issue. However, reconnecting after the application of SP2 might then be an issue.
IF the system in question is 64 bit, then see this blog post for a possible clue

CreateObiect fails with 0X80040154

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 30 Jun 2009 12:14:56 Z

Thanks Mow. He's using 32bit Vista, I'm sure lol because he posted a screen shot of his System screen lol. He's quit responding so i guess I'm done with him. Hopefully though i can see "computer1" this weekend and try some of the stuff with him. Thanks for that link above. When I researched it all I found were Windows server (both versions) references and didn't know if they were applicable. SInce you linked that one I'm assuming they are. thanks again for all your help, you have increased my knowledge and my resource base immeasurably. I'll be back when I get a chance to work on Computer1 (my buddy) again to either let you know what worked or with more questions lol.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 01 Jul 2009 03:53:19 Z

Tell me about it. I cant update nor system restore now.. Getting frustrated BIG TIME. I have tried everything mentioned in the help section. I'm about ready to go back to windows xp.....will a complete system restore fix this problem???????reformat I mean

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 01 Jul 2009 18:13:10 Z

Tell me about it. I cant update nor system restore now.. Getting frustrated BIG TIME. I have tried everything mentioned in the help section. I'm about ready to go back to windows xp.....will a complete system restore fix this problem???????reformat I mean

Sorry about the system's situation and I certainly understand your frustration.
When did these issues start occurring ... and what is the security suite/antivirus software ?

What is the Vista installation media ... is it Vista w/SP1 ?
If yes , then suggest you format and reinstall Vista.
Then, immediately after doing so, download, save , and install this update
Description of the Windows Vista and Windows Server 2008 software feature update released April 28, 2009

Although it is included in the full file installation package of SP2, I recommend installing it prior to applying SP2 because

Additionally, this update improves reliability when you install or remove Windows Vista and Windows Server 2008 SP2.
<snip>

If you choose to install SP2 over Windows Update there will be one pre-required package to install, Servicing Stack Update (KB955430), before Windows Update offers you SP2.

The Servicing stack is the component that handles installation and removal of software updates, language packs, and optional windows features. This update is necessary to successfully install and uninstall the service pack; it also improves the performance and reliability of the service pack installation.

Now download the entire SP2 package and save it. ( The link is for 32 bit editions of Vista only. If the edition is 64 bit , click this link )
Then install SP2 with much patience and all of the required restarts.
After that's done, and before you install the AV/security suite, check for updates using the Windows Update applet in Control Panel.

IF the installation media does not contain Service Pack 1, then we'll take a slightly different route but still, NO AV/security suite will be installed until after Vista and subsequent Service Packs/updates are installed.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 07 Jul 2009 19:32:23 Z

Hi Mow, I'm back...........

I just am on "computer1" now. Just to rehash: It has an 80072efd update problem. I have run the fixit on the top of this thread (Reset Windows.msi) in both the regular and the aggressive modes. The computer is malware free, no 3rd party FW. When I tried to do the "Error message when you try to install updates by using Windows Update "Code:0x800736CC" I had a problem. When I copy/pasted: chkdsk %SYSTEMROOT% /r /x into the command prompt and hit enter, I recieved, "The Drive, the path, or the file name is not valid." The path in the command prompt looks like this: C:\Windows\system32>chkdsk %SYSTEMROOT% /r /x before I hit enter. I hit enter and I get that message. I DID follow the instuctions exactly as written in the KB, "Click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator," What went wrong and what do I do? I have not proceeded with that particular fix as The first part hosed up.

EDIT: This computer does have the CHeckSUR logs. What do I look for in them and starting where? From where this first began happening or will just the last attempt to update tell us what we want? LOL And what DO we want? What am I looking for in the checksur?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 07 Jul 2009 20:03:33 Z

Hi Mow, I'm back...........

I just am on "computer1" now. Just to rehash: It has an 80072efd update problem. I have run the fixit on the top of this thread (Reset Windows.msi) in both the regular and the aggressive modes. The computer is malware free, no 3rd party FW. When I tried to do the "Error message when you try to install updates by using Windows Update "Code:0x800736CC" I had a problem. When I copy/pasted: chkdsk %SYSTEMROOT% /r /x into the command prompt and hit enter, I recieved, "The Drive, the path, or the file name is not valid." The path in the command prompt looks like this: C:\Windows\system32>chkdsk %SYSTEMROOT% /r /x before I hit enter. I hit enter and I get that message. I DID follow the instuctions exactly as written in the KB, "Click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator," What went wrong and what do I do? I have not proceeded with that particular fix as The first part hosed up.

EDIT: This computer does have the CHeckSUR logs. What do I look for in them and starting where? From where this first began happening or will just the last attempt to update tell us what we want? LOL And what DO we want? What am I looking for in the checksur?

As to the 0x800736CC error code and it's KB article ... that was intended for Peg753, not for you.
Told you this thread was getting confusing .... can you run a chkdsk on the C:\ drive from an Elevated Command Prompt using this syntax

chkdsk /r /f

See - Using check disk from Command Line here

The CheckSUR logs should show if any files or information is missing in WinSxS or in the registry.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 07 Jul 2009 22:27:42 Z

I tried the 'fix it' but it didn't work. I'm up to 22 updates that need to be installed now.

any other ideas?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 07 Jul 2009 23:19:51 Z

Ok, I had done a disk check from properties before, but I just did it again anyway. Unfortunately, I had to finish making supper and wasn't at the computer when it finished and continued to boot to windows. Where do I find a log of what it found, fixed and recovered? I don't know how to read the CheckSur log. If I posted some of it would you please tell me if it's missing anything? If so let me know how much you would like to see as it's QUITE long lol. SFC/scannow question: This computer is an Acer and came without a Windows disc. Isn't it pointless to run SFC/SCANNOW if you don't have the Vista disc for repairs? I have an Ultimate disc, (his version is home premium) can I use it? I'm thinking that unless it has completely different registries wouldn't the repair option just pick the data it needed to fix the Home premium and ignore the extra stuff that Ultimate has? If I CAN'T do that, can I use an x86 disc of Home Premium or are the versions sold to the computer manufacturers different than the OEM and Retail versions that I can buy? At just $89.00 for an OEM copy of Home premium at newegg, I have suggested he buy one to fix this and for any problems he may have in the future. I was hoping that if he does buy a copy, we can just pop it in and do a repair or SFC/SCANNOW than a complete re-install. Are any of these things an option?

EDIT: Ok, I answered a few of my question by running SFC, but now I have new ones. I found KB 929833 "How To Use the System File Checker Tool to troubleshoot missing or corrupted system files on Windows Vista or Windows 7." However I am not certain how to interpret the results.

I typed the command: "findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt" and hit enter. It gave me the cmd prompt again. I then typed the next one from the KB: "edit sfcdetails.txt" and hit enter. At that point I got a screen (which I don't know how to copy paste lol) which basically gave me 4 past files that couldn't be repaired and 4 from this recent scan. They ALL concern the Windows sidebar, which I have turned off and somehow doubt have anything to do with the computer failing to update. Have I done something wrong?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 08 Jul 2009 18:28:47 Z

Ok, I had done a disk check from properties before, but I just did it again anyway. Unfortunately, I had to finish making supper and wasn't at the computer when it finished and continued to boot to windows. Where do I find a log of what it found, fixed and recovered? I don't know how to read the CheckSur log. If I posted some of it would you please tell me if it's missing anything? If so let me know how much you would like to see as it's QUITE long lol.

Was chkdsk run with the volume offline via an Elevated Command Prompt ? AFAIK, the Application event log shows the result of a chkdsk in XP. Since I haven't run one in Vista yet ... suggest you check there. <w>

Post the section of the CheckSUR.log from the most recent date you ran it, please. We don't need to see the entire log.

SFC/scannow question: This computer is an Acer and came without a Windows disc. Isn't it pointless to run SFC/SCANNOW if you don't have the Vista disc for repairs? I have an Ultimate disc, (his version is home premium) can I use it? I'm thinking that unless it has completely different registries wouldn't the repair option just pick the data it needed to fix the Home premium and ignore the extra stuff that Ultimate has? If I CAN'T do that, can I use an x86 disc of Home Premium or are the versions sold to the computer manufacturers different than the OEM and Retail versions that I can buy? At just $89.00 for an OEM copy of Home premium at newegg, I have suggested he buy one to fix this and for any problems he may have in the future. I was hoping that if he does buy a copy, we can just pop it in and do a repair or SFC/SCANNOW than a complete re-install. Are any of these things an option?

EDIT: Ok, I answered a few of my question by running SFC, but now I have new ones. I found KB 929833 "How To Use the System File Checker Tool to troubleshoot missing or corrupted system files on Windows Vista or Windows 7." However I am not certain how to interpret the results.

I typed the command: "findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt" and hit enter. It gave me the cmd prompt again. I then typed the next one from the KB: "edit sfcdetails.txt" and hit enter. At that point I got a screen (which I don't know how to copy paste lol) which basically gave me 4 past files that couldn't be repaired and 4 from this recent scan. They ALL concern the Windows sidebar, which I have turned off and somehow doubt have anything to do with the computer failing to update. Have I done something wrong?

Acer has a hidden partition that can restore the system back to it's factory Defaults. There should also be an option to burn a Vista Disk, which in effect, is a copy of Windows Vista. I think this burning option is present in Control Panel but don't recall precisely where.

You should be able to copy and past what's listed in the sfcdetails.txt by pressing Ctrl+c to copy and Ctrl+v to paste.
In fact, you should be able to navigate to sfcdetails.txt via Windows Explorer, copy the file to the Desktop, and then open it.
You may need to agree to a consent prompt to copy it.
Then open it and scroll all the way to the bottom.
Then you can check for the files that can not be replaced/repaired.
Then replace them using the steps laid out in KB929833

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 08 Jul 2009 18:35:11 Z

I tried the 'fix it' but it didn't work. I'm up to 22 updates that need to be installed now.

any other ideas?

Please start a new thread in the Windows Update forum , tjfaloon.
Try another attempt at updating.
If/when it fails , close the Windows Update window.

Click the Start orb
In the Start Search field type in windowsupdate.log
Click the windowsupdate.log that is now showing and allow it some time to open.
Scroll all the way to the bottom and copy&paste at least the last 50 or so lines into the thread you started.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 08 Jul 2009 20:01:31 Z

Below will be the ChweckSUR from today. As to the SFCdetails. Unless I'm mistaken, the only things that could not be repaired were the Windows sidebar things I mentioned above.

CheckSUR Log for 7-08-09:

2009-07-08 07:36:22, Info                  CBS    Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2009-07-08 07:36:22, Info                  CSI    00000001@2009/7/8:11:36:22.570 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x72058a50 @0x72fa854e @0x72f863a1 @0xbb1392 @0xbb1ed4 @0xbb17cb)
2009-07-08 07:36:22, Info                  CSI    00000002@2009/7/8:11:36:22.680 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x72058a50 @0x72fde7b6 @0x72fc0f93 @0xbb1392 @0xbb1ed4 @0xbb17cb)
2009-07-08 07:36:22, Info                  CSI    00000003@2009/7/8:11:36:22.680 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x72058a50 @0x73d91a0d @0x73d91794 @0xbb360b @0xbb2be3 @0xbb17cb)
2009-07-08 07:36:22, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2009-07-08 07:36:22, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x9afbc8
2009-07-08 07:36:22, Info                  CBS    NonStart: Success, startup processing not required as expected.
2009-07-08 07:36:22, Info                  CSI    00000005 CSI Store 2157664 (0x0020ec60) initialized
2009-07-08 07:36:22, Info                  CBS    Session: 30015424:1373098496 initialized.
2009-07-08 07:36:22, Info                  CBS    Session: 30015424:1373098496 finalized. Reboot required: no
2009-07-08 08:15:45, Info                  CBS    Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2009-07-08 08:15:45, Info                  CSI    00000001@2009/7/8:12:15:45.349 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x71d98a50 @0x722b854e @0x722963a1 @0x941392 @0x941ed4 @0x9417cb)
2009-07-08 08:15:45, Info                  CSI    00000002@2009/7/8:12:15:45.427 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x71d98a50 @0x722ee7b6 @0x722d0f93 @0x941392 @0x941ed4 @0x9417cb)
2009-07-08 08:15:45, Info                  CSI    00000003@2009/7/8:12:15:45.443 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x71d98a50 @0x738d1a0d @0x738d1794 @0x94360b @0x942be3 @0x9417cb)
2009-07-08 08:15:45, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2009-07-08 08:15:45, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x198f8ac
2009-07-08 08:15:45, Info                  CBS    NonStart: Success, startup processing not required as expected.
2009-07-08 08:15:45, Info                  CSI    00000005 CSI Store 2485344 (0x0025ec60) initialized
2009-07-08 08:15:45, Info                  CBS    Session: 30015429:3524488587 initialized.
2009-07-08 08:15:45, Info                  CBS    Session: 30015429:3524488587 finalized. Reboot required: no
2009-07-08 08:22:40, Info                  CBS    Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2009-07-08 08:22:40, Info                  CSI    00000001@2009/7/8:12:22:40.639 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x71d88a50 @0x722b854e @0x722963a1 @0x2e1392 @0x2e1ed4 @0x2e17cb)
2009-07-08 08:22:40, Info                  CSI    00000002@2009/7/8:12:22:40.701 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x71d88a50 @0x722ee7b6 @0x722d0f93 @0x2e1392 @0x2e1ed4 @0x2e17cb)
2009-07-08 08:22:40, Info                  CSI    00000003@2009/7/8:12:22:40.701 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x71d88a50 @0x73a41a0d @0x73a41794 @0x2e360b @0x2e2be3 @0x2e17cb)
2009-07-08 08:22:40, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2009-07-08 08:22:40, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x1a3fad4
2009-07-08 08:22:40, Info                  CBS    NonStart: Success, startup processing not required as expected.
2009-07-08 08:22:40, Info                  CSI    00000005 CSI Store 1305696 (0x0013ec60) initialized
2009-07-08 08:22:40, Info                  CBS    Session: 30015430:3382261299 initialized.
2009-07-08 08:22:40, Info                  CBS    Session: 30015430:3382261299 finalized. Reboot required: no
2009-07-08 12:43:17, Info                  CBS    Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2009-07-08 12:43:17, Info                  CSI    00000001@2009/7/8:16:43:17.722 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x6e1a8a50 @0x6f22854e @0x6f2063a1 @0xc81392 @0xc81ed4 @0xc817cb)
2009-07-08 12:43:17, Info                  CSI    00000002@2009/7/8:16:43:17.784 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x6e1a8a50 @0x6f25e7b6 @0x6f240f93 @0xc81392 @0xc81ed4 @0xc817cb)
2009-07-08 12:43:17, Info                  CSI    00000003@2009/7/8:16:43:17.800 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x6e1a8a50 @0x743d1a0d @0x743d1794 @0xc8360b @0xc82be3 @0xc817cb)
2009-07-08 12:43:17, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2009-07-08 12:43:17, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x164f7b8
2009-07-08 12:43:17, Info                  CBS    NonStart: Success, startup processing not required as expected.
2009-07-08 12:43:17, Info                  CSI    00000005 CSI Store 3992672 (0x003cec60) initialized
2009-07-08 12:43:17, Info                  CBS    Session: 30015467:839456768 initialized.
2009-07-08 12:43:17, Info                  CBS    Session: 30015467:839456768 finalized. Reboot required: no
2009-07-08 12:52:07, Info                  CBS    Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2009-07-08 12:52:07, Info                  CSI    00000001@2009/7/8:16:52:07.559 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x70f98a50 @0x7135854e @0x713363a1 @0x391392 @0x391ed4 @0x3917cb)
2009-07-08 12:52:07, Info                  CSI    00000002@2009/7/8:16:52:07.575 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x70f98a50 @0x7138e7b6 @0x71370f93 @0x391392 @0x391ed4 @0x3917cb)
2009-07-08 12:52:07, Info                  CSI    00000003@2009/7/8:16:52:07.575 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x70f98a50 @0x74441a0d @0x74441794 @0x39360b @0x392be3 @0x3917cb)
2009-07-08 12:52:07, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2009-07-08 12:52:07, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x15afcd8
2009-07-08 12:52:07, Info                  CBS    NonStart: Success, startup processing not required as expected.
2009-07-08 12:52:07, Info                  CSI    00000005 CSI Store 2681952 (0x0028ec60) initialized
2009-07-08 12:52:07, Info                  CBS    Session: 30015468:1842086041 initialized.
2009-07-08 12:52:07, Info                  CBS    Session: 30015468:1842086041 finalized. Reboot required: no
2009-07-08 13:02:59, Info                  CBS    Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2009-07-08 13:02:59, Info                  CSI    00000001@2009/7/8:17:02:59.096 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x68cc8a50 @0x6901854e @0x68ff63a1 @0x21392 @0x21ed4 @0x217cb)
2009-07-08 13:02:59, Info                  CSI    00000002@2009/7/8:17:02:59.189 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x68cc8a50 @0x6904e7b6 @0x69030f93 @0x21392 @0x21ed4 @0x217cb)
2009-07-08 13:02:59, Info                  CSI    00000003@2009/7/8:17:02:59.205 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x68cc8a50 @0x72061a0d @0x72061794 @0x2360b @0x22be3 @0x217cb)
2009-07-08 13:02:59, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2009-07-08 13:02:59, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x71f778
2009-07-08 13:02:59, Info                  CBS    NonStart: Success, startup processing not required as expected.
2009-07-08 13:12:59, Info                  CBS    Scavenge: Package store indicates there is no component to scavenge, skipping.
2009-07-08 13:14:37, Info                  CBS    Loaded Servicing Stack v6.0.6002.18005 with Core: C:\Windows\winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6002.18005_none_0b4ada54c46c45b0\cbscore.dll
2009-07-08 13:14:37, Info                  CSI    00000001@2009/7/8:17:14:37.838 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x6f558a50 @0x73a7854e @0x73a563a1 @0x21392 @0x21ed4 @0x217cb)
2009-07-08 13:14:37, Info                  CSI    00000002@2009/7/8:17:14:37.869 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x6f558a50 @0x73aae7b6 @0x73a90f93 @0x21392 @0x21ed4 @0x217cb)
2009-07-08 13:14:37, Info                  CSI    00000003@2009/7/8:17:14:37.869 WcpInitialize (wcp.dll version 0.0.0.5) called (stack @0x6f558a50 @0x74941a0d @0x74941794 @0x2360b @0x22be3 @0x217cb)
2009-07-08 13:14:37, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2009-07-08 13:14:37, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x14ef9b0
2009-07-08 13:14:37, Info                  CBS    NonStart: Success, startup processing not required as expected.
2009-07-08 13:14:37, Info                  CSI    00000005 CSI Store 2616416 (0x0027ec60) initialized
2009-07-08 13:14:37, Info                  CBS    Session: 30015471:2460124133 initialized.
2009-07-08 13:14:37, Info                  CBS    Session: 30015471:2460124133 finalized. Reboot required: no

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 08 Jul 2009 22:40:21 Z

It just occured to me to find and check the update log. Won't IT tell us what is going on? I don't know what to look for, but it seems as though it is using a proxy (which it shouldn't be I don't think) and also that it's not able to extract something it needs from a cab file. Here is the last attempt on in the log. Most of it is repeated tries and data, but I didn't know where to start and stop it. Does this help?

2009-07-08 18:23:50:500 1188 d08 AU AU deferring detection until wake-up from hibernation
2009-07-08 18:23:59:719 1188 d08 AU Triggering Online detection (non-interactive)
2009-07-08 18:24:29:747 1188 d08 AU #############
2009-07-08 18:24:29:747 1188 d08 AU ## START ## AU: Search for updates
2009-07-08 18:24:29:747 1188 d08 AU #########
2009-07-08 18:24:29:763 1188 d08 AU <<## SUBMITTED ## AU: Search for updates [CallId = {4F3F360C-704A-4826-9480-42B381191771}]
2009-07-08 18:24:29:763 1188 4d8 Agent *************
2009-07-08 18:24:29:763 1188 4d8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-07-08 18:24:29:763 1188 4d8 Agent *********
2009-07-08 18:24:29:763 1188 4d8 Agent   * Online = Yes; Ignore download priority = No
2009-07-08 18:24:29:763 1188 4d8 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-07-08 18:24:29:763 1188 4d8 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-07-08 18:24:29:763 1188 4d8 Agent   * Search Scope = {Machine}
2009-07-08 18:24:29:763 1188 4d8 Setup Checking for agent SelfUpdate
2009-07-08 18:24:29:763 1188 4d8 Setup Client version: Core: 7.2.6001.788 Aux: 7.2.6001.788
2009-07-08 18:24:34:488 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:24:34:488 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:24:34:488 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:24:34:488 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:24:34:488 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:24:38:778 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:24:38:778 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:24:38:778 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:24:38:778 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:24:38:778 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:24:43:099 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:24:43:099 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:24:43:099 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:24:43:099 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:24:43:099 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:24:47:389 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:24:47:389 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:24:47:389 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:24:47:389 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:24:47:389 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:24:47:389 1188 4d8 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efd
2009-07-08 18:24:51:711 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:24:51:711 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:24:51:711 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:24:51:711 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:24:51:711 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:24:56:001 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:24:56:001 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:24:56:001 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:24:56:001 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:24:56:001 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:00:291 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:00:291 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:00:291 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:00:291 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:00:291 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:04:581 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:04:581 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:04:581 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:04:581 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:04:581 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:04:581 1188 4d8 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efd
2009-07-08 18:25:08:871 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:08:871 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:08:871 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:08:871 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:08:871 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:13:161 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:13:161 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:13:161 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:13:161 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:13:161 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:17:451 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:17:451 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:17:451 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:17:451 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:17:451 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:21:741 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:21:741 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:21:741 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:21:741 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:21:741 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:21:741 1188 4d8 Misc WARNING: DownloadFileInternal failed for http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efd
2009-07-08 18:25:21:741 1188 4d8 Agent WARNING: Failed to obtain the authorization cab URLs, hr=0x80072efd
2009-07-08 18:25:26:031 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:26:031 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:26:031 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:26:031 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:26:031 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:30:321 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:30:321 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:30:321 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:30:321 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:30:321 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:34:626 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:34:626 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:34:626 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:34:626 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:34:626 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:38:932 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:38:932 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:38:932 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:38:932 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:38:932 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:38:932 1188 4d8 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efd
2009-07-08 18:25:43:222 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:43:222 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:43:222 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:43:222 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:43:222 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:47:512 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:47:512 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:47:512 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:47:512 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:47:512 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:51:802 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:51:802 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:51:802 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:51:802 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:51:802 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:56:107 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:25:56:107 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:25:56:107 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:25:56:107 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:25:56:107 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:25:56:107 1188 4d8 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efd
2009-07-08 18:26:00:397 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:26:00:397 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:26:00:397 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:26:00:397 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:26:00:397 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:26:04:703 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:26:04:703 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:26:04:703 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:26:04:703 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:26:04:703 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:26:09:071 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:26:09:071 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:26:09:071 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:26:09:071 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:26:09:071 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab>. error 0x80072efd
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: DownloadFileInternal failed for http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab: error 0x80072efd
2009-07-08 18:26:13:361 1188 4d8 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFD
2009-07-08 18:26:13:361 1188 4d8 Setup FATAL: SelfUpdate check failed, err = 0x80072EFD
2009-07-08 18:26:13:361 1188 4d8 Agent   * WARNING: Skipping scan, self-update check returned 0x80072EFD
2009-07-08 18:26:13:377 1188 4d8 Agent   * WARNING: Exit code = 0x80072EFD
2009-07-08 18:26:13:377 1188 4d8 Agent *********
2009-07-08 18:26:13:377 1188 4d8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-07-08 18:26:13:377 1188 4d8 Agent *************
2009-07-08 18:26:13:377 1188 4d8 Agent WARNING: WU client failed Searching for update with error 0x80072efd
2009-07-08 18:26:13:377 1188 ee0 AU >>## RESUMED ## AU: Search for updates [CallId = {4F3F360C-704A-4826-9480-42B381191771}]
2009-07-08 18:26:13:377 1188 ee0 AU   # WARNING: Search callback failed, result = 0x80072EFD
2009-07-08 18:26:13:377 1188 ee0 AU   # WARNING: Failed to find updates with error code 80072EFD
2009-07-08 18:26:13:377 1188 ee0 AU #########
2009-07-08 18:26:13:377 1188 ee0 AU ## END ## AU: Search for updates [CallId = {4F3F360C-704A-4826-9480-42B381191771}]
2009-07-08 18:26:13:377 1188 ee0 AU #############
2009-07-08 18:26:13:377 1188 ee0 AU AU setting next detection timeout to 2009-07-09 03:26:13
2009-07-08 18:26:13:377 1188 ee0 AU Setting AU scheduled install time to 2009-07-09 07:00:00
2009-07-08 18:26:18:369 1188 4d8 Report REPORT EVENT: {F8BC564C-BCAD-47C5-A756-2C5D723608B5} 2009-07-08 18:26:13:361-0400 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072efd SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072efd.

When I copy pasted the address, http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab into IE I got a popup that asked me to run or save so I AM getting something from there when I do it myself.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 15 Jul 2009 11:11:39 Z

i try this solution to fix my problem but didnt work.on my windows security alerts it show me that windows update is turned of ..so i go in there to put on and its says this Windows Update error 80070424 i try the recommended solution from help pages ..but when i go in service box ..there is no windows update tool :( what to do ..any ideas how to fix it ?

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sat, 18 Jul 2009 04:05:03 Z

I am getting this error.... WindowsUpdate_800F0825 will this button fix my issues.... I had used it from another page and it allowed me to update some of the new updates but I still have one left that it won't allow me to download.... and when I start my computer it says that it can't find updater.exe.... please help...

Shayla

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 27 Jul 2009 16:27:28 Z

It just occured to me to find and check the update log. Won't IT tell us what is going on? I don't know what to look for, but it seems as though it is using a proxy (which it shouldn't be I don't think) and also that it's not able to extract something it needs from a cab file. Here is the last attempt on in the log. Most of it is repeated tries and data, but I didn't know where to start and stop it. Does this help?

<snip>
2009-07-08 18:24:34:488 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:24:34:488 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/v8/windowsupdate/redir/muv3wuredir.cab >. error 0x80072efd
<snip>
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <http=localhost:7171> Bypass List used : <(null)> Auth Schemes used : <>
2009-07-08 18:26:13:361 1188 4d8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab >. error 0x80072efd
<snirp>

When I copy pasted the address, http://update.microsoft.com/v8/windowsupdate/redir/muv3wuredir.cab into IE I got a popup that asked me to run or save so I AM getting something from there when I do it myself.

Sorry, I was never notified of your most post in this thread and just got back from a "vacation" that turned into non-stop tech support for Family and friends <sigh>.

There's a proxy issue occurring here, DeathStalker. Notice the proxy address that shows in the above WU.log.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 27 Jul 2009 16:36:22 Z

i try this solution to fix my problem but didnt work.on my windows security alerts it show me that windows update is turned of ..so i go in there to put on and its says this Windows Update error 80070424 i try the recommended solution from help pages ..but when i go in service box ..there is no windows update tool :( what to do ..any ideas how to fix it ?

From the bottom of the How do I reset Windows Update components page:

Did this fix the problem?

Check whether the Windows Update components are reset. If the Windows Update components are reset, you are finished with this article. If the Windows Update components are not reset, you can contact support .

We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me " blog or send us an e-mail message.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 27 Jul 2009 16:36:54 Z

I am getting this error.... WindowsUpdate_800F0825 will this button fix my issues.... I had used it from another page and it allowed me to update some of the new updates but I still have one left that it won't allow me to download.... and when I start my computer it says that it can't find updater.exe.... please help...

Shayla

From the bottom of the How do I reset Windows Update components page:

Did this fix the problem?

Check whether the Windows Update components are reset. If the Windows Update components are reset, you are finished with this article. If the Windows Update components are not reset, you can contact support .

We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me " blog or send us an e-mail message.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 12 Aug 2009 01:14:27 Z

That was the most optimistic title choice I've ever seen - for a 61 post thread about how Windows can't download files and run them.

Aaron Oxford - Remember you paid them money for this!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 12 Aug 2009 07:33:01 Z

I tried the "Fix it" solution in both modes and it failed to fix windows update on my system. I then looked at "How do I reset Windows Update components" in the message from MowGreen below. I have not gone through all of the manual steps, but I did notice two interesting things. One is that msxml.dll is missing from my \windows\system32 directory. In fact, search cannot locate it anywhere on my machine. The other is that based on a suggestion I found on another website, I ran regsvr32 msxml3.dll (which is one small step in the instructions for resetting Windows Update), and whether I ran the command prompt as administrator or just through my administrator account, I received the message: "The module msxml3.Dll was loaded but the call to DllRegisterServer failed with error code 0x80004005."

Could the missing file and this error help account for the failure of the "Fix it" solution? If so, what can I do about either?

Thank you,

Yechiel

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 12 Aug 2009 17:30:32 Z

That was the most optimistic title choice I've ever seen - for a 61 post thread about how Windows can't download files and run them.
Aaron Oxford - Remember you paid them money for this!

Optimism and Reality collide sometimes . <w>

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 12 Aug 2009 17:38:29 Z

Try running the System File Checker and see if it can replace the damaged file.
If it cannot, see the second MS KB to learn which files can not be replaced/repaired automatically and how to replace them manually.

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sun, 06 Sep 2009 05:31:06 Z

I get File association error (it says File type unknown and Window does not recognise this file type) when I click on Microsoft Fix it button.
Please help. Thanks in Advance
My system is XP home edition SP3

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 07 Sep 2009 05:39:15 Z

Anilsethia: This is for Windows Vista, you have to get the right forum. As for the fixit not working you may have deeper issues and should try to repair Windows.

Aaron Oxford - Remember you paid money for this!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Mon, 07 Sep 2009 05:43:19 Z

Optimism and Reality collide sometimes . <w>

MowGreen MVP Data Center Management - Update Services Consumer Security

Can that be the slogan for Windows 7? :-p

Aaron Oxford - Remember you paid money for this!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 16 Sep 2009 05:53:22 Z

I can't check for, download or install updates through Windows Update. HELP!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 16 Sep 2009 15:12:30 Z

Please provide relevant information, such as:
1) The edition of Vista and what Service Packs have been applied
2) The name of the installed antivirus/security suite and if a 3rd party firewall is being used
3) How long this issue has been occurring
4) Is the antivirus/security suite's subscription current; is it up to date in regards to the latest definitions;
when was the last time the system was scanned for the presence of malware.

In addition to the above information, please try another attempt at updating. If/when updating fails, close the Windows Update applet and then read this:
How to read the Windowsupdate.log file

Please post back with the requested information and copy&paste the last 50 or so lines of the WindowsUpdate.log into your reply, too.
What we're looking for is FATAL error codes, as explained in the KB article.

MowGreen MVP Data Center Management - Update Services Consumer Security

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Thu, 17 Sep 2009 06:05:58 Z

Hi,

I'm able to correct this problem by using Microsoft Knowledge Bank. Thank you for your reply.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 06 Oct 2009 15:49:28 Z

Hi Mow. pls help me. I searched and tried several methods today but still can't update windows even if using Windows Update (it shows error code 80072efd) or going to windowsupdate.microsoft.com (it shows error code 80070002, The website has encountered a problem and cannot display ...).
1) I use vista up to service pack 2
2) Symantec Antivirus 10, up to date virus def file. i only use default windows firewall. I turn them off before updating but still get it.
3) it has been occurring for a month, suddenly
4) I used MBAM and Windows Malicious Software Tool to scan for malware after reading your post. there's no malware.
5) I also run WindowsFixit tool. there's no change. running System Update Readiness Tool, too

here is the last some lines of my WindowsUpdate.log:

2009-10-06 21:19:34:064 5280 1608 Misc =========== Logging initialized (build: 7.2.6001.788, tz: +0700) ===========
2009-10-06 21:19:34:064 5280 1608 Misc   = Process: C:\Windows\system32\wusa.exe
2009-10-06 21:19:34:064 5280 1608 Misc   = Module: C:\Windows\system32\wuapi.dll
2009-10-06 21:19:34:062 5280 1608 COMAPI ----------- COMAPI: IUpdateServiceManager::AddScanPackageService -----------
2009-10-06 21:19:34:064 5280 1608 COMAPI   - ServiceName = Windows Update Standalone Installer
2009-10-06 21:19:34:064 5280 1608 COMAPI   - ScanFileLocation = C:\0477af2bcfcf576dc6832e220c\wsusscan.cab
2009-10-06 21:19:34:141 1144 1668 Misc Validating signature for C:\Windows\SoftwareDistribution\ScanFile\fca65069-491a-4317-8223-e3eb8fda0461\Source.cab:
2009-10-06 21:19:34:151 1144 1668 Misc Microsoft signed: Yes
2009-10-06 21:19:34:315 1144 1668 DtaStor Default service for AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-10-06 21:19:34:316 5280 1608 COMAPI   - Added scan package service, ServiceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}
2009-10-06 21:19:34:317 5280 1608 COMAPI -------------
2009-10-06 21:19:34:317 5280 1608 COMAPI -- START -- COMAPI: Search [ClientId = wusa]
2009-10-06 21:19:34:317 5280 1608 COMAPI ---------
2009-10-06 21:19:34:322 1144 1348 Agent *************
2009-10-06 21:19:34:322 1144 1348 Agent ** START ** Agent: Finding updates [CallerId = wusa]
2009-10-06 21:19:34:322 1144 1348 Agent *********
2009-10-06 21:19:34:322 1144 1348 Agent   * Online = Yes; Ignore download priority = No
2009-10-06 21:19:34:322 1144 1348 Agent   * Criteria = "IsInstalled=0"
2009-10-06 21:19:34:322 1144 1348 Agent   * ServiceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}
2009-10-06 21:19:34:322 1144 1348 Agent   * Search Scope = {Machine}
2009-10-06 21:19:34:322 5280 1608 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = wusa]
2009-10-06 21:19:34:862 1144 1348 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2009-10-06 21:19:34:862 1144 1348 PT   + Offline serviceId = {FCA65069-491A-4317-8223-E3EB8FDA0461}
2009-10-06 21:19:34:864 1144 1348 PT WARNING: Cached cookie has expired or new PID is available
2009-10-06 21:19:38:634 1144 1348 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2009-10-06 21:19:38:634 1144 1348 PT   + Offline serviceId = {FCA65069-491A-4317-8223-E3EB8FDA0461}
2009-10-06 21:19:38:735 1144 1348 Agent   * Added update {3B1AF18D-7C50-4F7A-9F19-D5856D89D243}.501 to search result
2009-10-06 21:19:38:735 1144 1348 Agent   * Found 1 updates and 60 categories in search; evaluated appl. rules of 137 out of 434 deployed entities
2009-10-06 21:19:38:736 1144 1348 Agent *********
2009-10-06 21:19:38:736 1144 1348 Agent ** END ** Agent: Finding updates [CallerId = wusa]
2009-10-06 21:19:38:736 1144 1348 Agent *************
2009-10-06 21:19:38:739 5280 156c COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = wusa]
2009-10-06 21:19:38:743 5280 156c COMAPI   - Updates found = 1
2009-10-06 21:19:38:743 5280 156c COMAPI ---------
2009-10-06 21:19:38:743 5280 156c COMAPI -- END -- COMAPI: Search [ClientId = wusa]
2009-10-06 21:19:38:743 5280 156c COMAPI -------------
2009-10-06 21:19:43:155 1144 f70 DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {3BD2CDE7-3111-4DAE-BAC5-585DB921517D}.501] ***********
2009-10-06 21:19:43:156 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.
2009-10-06 21:19:43:257 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\fdbbb4c98b6372983c72deb675ab88fbc70a2572:
2009-10-06 21:19:43:297 1144 f70 Misc Microsoft signed: Yes
2009-10-06 21:19:43:341 1144 f70 DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {C8F27E6D-BC5B-4931-810B-BB0F05A7DCDC}.501] ***********
2009-10-06 21:19:43:342 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.
2009-10-06 21:19:43:385 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\1a0a8c6ea6174cd5fdcffc9928e0f38b26b19c1c:
2009-10-06 21:19:43:414 1144 f70 Misc Microsoft signed: Yes
2009-10-06 21:19:43:442 1144 f70 DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {4EEAF7F8-3B03-494E-A104-B94004693949}.501] ***********
2009-10-06 21:19:43:443 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.
2009-10-06 21:19:43:855 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\f2d63a181e49231ef0bff7a239834704a9b38d5c:
2009-10-06 21:19:43:908 1144 f70 Misc Microsoft signed: Yes
2009-10-06 21:19:43:967 1144 f70 DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {7D9A33F7-004B-42D5-BF6C-4151816D10BF}.501] ***********
2009-10-06 21:19:43:968 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.
2009-10-06 21:19:44:313 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\f28050a9aa0925aec18b31769ba1cedc5b8e21de:
2009-10-06 21:19:44:410 1144 f70 Misc Microsoft signed: Yes
2009-10-06 21:19:44:523 1144 f70 DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {E74B1B43-3795-4096-BE88-568DBC476BF9}.501] ***********
2009-10-06 21:19:44:540 1144 f70 DnldMgr WARNING: Failed to delete file (null) with 0x80070003.
2009-10-06 21:19:44:543 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\6ed975df81c86a14834f895c88c2e71d4a68a7dc:
2009-10-06 21:19:44:551 1144 f70 Misc Microsoft signed: Yes
2009-10-06 21:19:44:555 1144 f70 DnldMgr *********** DnldMgr: Copy update to cache [UpdateId = {82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40}.501] ***********
2009-10-06 21:19:44:557 1144 f70 DnldMgr Asking handler to generate non-range requests.
2009-10-06 21:19:44:557 1144 f70 Handler Generating request for CBS update 82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40 in sandbox C:\Windows\SoftwareDistribution\Download\3d306b7bfd99d8bcb6cb3019efd2c2fa_ctc
2009-10-06 21:19:44:557 1144 f70 Handler Selecting self-contained because update does not have express payload.
2009-10-06 21:19:44:557 1144 f70 Handler Selected payload type is ptSelfContained
2009-10-06 21:19:44:557 1144 f70 Handler Detected download state is dsStart
2009-10-06 21:19:44:557 1144 f70 Handler Adding Windows6.0-KB947821-v5-x86.cab (entire file) to request list.
2009-10-06 21:19:44:558 1144 f70 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2009-10-06 21:19:44:694 1144 f70 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\3d306b7bfd99d8bcb6cb3019efd2c2fa_ctc\Windows6.0-KB947821-v5-x86.cab:
2009-10-06 21:19:44:700 1144 f70 Misc Microsoft signed: Yes
2009-10-06 21:19:44:700 1144 f70 DnldMgr Asking handler to generate non-range requests.
2009-10-06 21:19:44:700 1144 f70 Handler Generating request for CBS update 82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40 in sandbox C:\Windows\SoftwareDistribution\Download\3d306b7bfd99d8bcb6cb3019efd2c2fa_ctc
2009-10-06 21:19:44:700 1144 f70 Handler Selecting self-contained because update does not have express payload.
2009-10-06 21:19:44:700 1144 f70 Handler Selected payload type is ptSelfContained
2009-10-06 21:19:44:700 1144 f70 Handler Detected download state is dsHavePackage
2009-10-06 21:19:44:701 1144 f70 Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0
2009-10-06 21:19:44:838 5280 1608 COMAPI -------------
2009-10-06 21:19:44:838 5280 1608 COMAPI -- START -- COMAPI: Install [ClientId = wusa]
2009-10-06 21:19:44:838 5280 1608 COMAPI ---------
2009-10-06 21:19:44:838 5280 1608 COMAPI   - Allow source prompts: Yes; Forced: No; Force quiet: No
2009-10-06 21:19:44:838 5280 1608 COMAPI   - Updates in request: 1
2009-10-06 21:19:44:838 5280 1608 COMAPI   - ServiceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}
2009-10-06 21:19:44:842 5280 1608 COMAPI   - Updates to install = 1
2009-10-06 21:19:44:842 1144 14ec Agent *************
2009-10-06 21:19:44:842 5280 1608 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = wusa]
2009-10-06 21:19:44:842 1144 14ec Agent ** START ** Agent: Installing updates [CallerId = wusa]
2009-10-06 21:19:44:842 1144 14ec Agent *********
2009-10-06 21:19:44:842 1144 14ec Agent   * Updates to install = 1
2009-10-06 21:19:44:844 1144 14ec Agent   *   Title = Update for Windows (KB947821)
2009-10-06 21:19:44:844 1144 14ec Agent   *   UpdateId = {3B1AF18D-7C50-4F7A-9F19-D5856D89D243}.501
2009-10-06 21:19:44:844 1144 14ec Agent   *     Bundles 6 updates:
2009-10-06 21:19:44:844 1144 14ec Agent   *       {3BD2CDE7-3111-4DAE-BAC5-585DB921517D}.501
2009-10-06 21:19:44:844 1144 14ec Agent   *       {C8F27E6D-BC5B-4931-810B-BB0F05A7DCDC}.501
2009-10-06 21:19:44:844 1144 14ec Agent   *       {4EEAF7F8-3B03-494E-A104-B94004693949}.501
2009-10-06 21:19:44:844 1144 14ec Agent   *       {7D9A33F7-004B-42D5-BF6C-4151816D10BF}.501
2009-10-06 21:19:44:844 1144 14ec Agent   *       {E74B1B43-3795-4096-BE88-568DBC476BF9}.501
2009-10-06 21:19:44:844 1144 14ec Agent   *       {82CA8DBE-CBF1-48DE-8EA0-4B0F0A712C40}.501
2009-10-06 21:19:44:856 1144 14ec Handler Attempting to create remote handler process as LAMHD-LAP\LamHD in session 1
2009-10-06 21:19:45:002 1144 14ec DnldMgr Preparing update for install, updateId = {E74B1B43-3795-4096-BE88-568DBC476BF9}.501.
2009-10-06 21:19:45:007 4164 15d8 Misc =========== Logging initialized (build: 7.2.6001.788, tz: +0700) ===========
2009-10-06 21:19:45:007 4164 15d8 Misc   = Process: C:\Windows\system32\wuauclt.exe
2009-10-06 21:19:45:007 4164 15d8 Misc   = Module: C:\Windows\system32\wuaueng.dll
2009-10-06 21:19:45:006 4164 15d8 Handler :::::::::::::
2009-10-06 21:19:45:007 4164 15d8 Handler :: START :: Handler: Command Line Install
2009-10-06 21:19:45:007 4164 15d8 Handler :::::::::
2009-10-06 21:19:45:007 4164 15d8 Handler   : Updates to install = 1
2009-10-06 21:24:09:535 1144 1348 Misc WARNING: Send failed with hr = 80072efd.
2009-10-06 21:24:09:535 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-10-06 21:24:09:535 1144 1348 PT   + Last proxy send request failed with hr = 0x80072EFD, HTTP status code = 0
2009-10-06 21:24:09:535 1144 1348 PT   + Caller provided credentials = No
2009-10-06 21:24:09:535 1144 1348 PT   + Impersonate flags = 0
2009-10-06 21:24:09:535 1144 1348 PT   + Possible authorization schemes used =
2009-10-06 21:24:09:535 1144 1348 PT WARNING: GetConfig failure, error = 0x80072EFD, soap client error = 5, soap error code = 0, HTTP status code = 200
2009-10-06 21:24:09:535 1144 1348 PT WARNING: PTError: 0x80072efd
2009-10-06 21:24:09:535 1144 1348 PT WARNING: GetConfig_WithRecovery failed: 0x80072efd
2009-10-06 21:24:09:535 1144 1348 PT WARNING: RefreshConfig failed: 0x80072efd
2009-10-06 21:24:09:535 1144 1348 PT WARNING: RefreshPTState failed: 0x80072efd
2009-10-06 21:24:09:535 1144 1348 PT WARNING: PTError: 0x80072efd
2009-10-06 21:24:09:535 1144 1348 Report WARNING: Reporter failed to upload events with hr = 80072efd.
2009-10-06 21:33:53:652 4164 15d8 Handler   : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
2009-10-06 21:33:53:654 4164 15d8 Handler :::::::::
2009-10-06 21:33:53:654 4164 15d8 Handler :: END :: Handler: Command Line Install
2009-10-06 21:33:53:654 4164 15d8 Handler :::::::::::::
2009-10-06 21:33:53:809 1144 14ec Agent *********
2009-10-06 21:33:53:809 1144 6e0 AU Triggering Offline detection (non-interactive)
2009-10-06 21:33:53:809 1144 14ec Agent ** END ** Agent: Installing updates [CallerId = wusa]
2009-10-06 21:33:53:809 1144 6e0 AU #############
2009-10-06 21:33:53:809 1144 14ec Agent *************
2009-10-06 21:33:53:809 1144 6e0 AU ## START ## AU: Search for updates
2009-10-06 21:33:53:809 1144 6e0 AU #########
2009-10-06 21:33:53:809 5280 540 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = wusa]
2009-10-06 21:33:53:809 5280 540 COMAPI   - Install call complete (succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2009-10-06 21:33:53:809 5280 540 COMAPI   - Reboot required = No
2009-10-06 21:33:53:809 5280 540 COMAPI ---------
2009-10-06 21:33:53:809 5280 540 COMAPI -- END -- COMAPI: Install [ClientId = wusa]
2009-10-06 21:33:53:809 5280 540 COMAPI -------------
2009-10-06 21:33:53:812 1144 6e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {1A701E03-0BCB-4D8E-B505-16B41E69AE06}]
2009-10-06 21:33:53:812 1144 1348 Agent *************
2009-10-06 21:33:53:812 1144 1348 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-10-06 21:33:53:812 1144 1348 Agent *********
2009-10-06 21:33:53:812 1144 1348 Agent   * Online = No; Ignore download priority = No
2009-10-06 21:33:53:812 1144 1348 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-10-06 21:33:53:812 1144 1348 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-10-06 21:33:53:812 1144 1348 Agent   * Search Scope = {Machine}
2009-10-06 21:33:55:062 1144 1348 Agent   * Found 0 updates and 0 categories in search; evaluated appl. rules of 0 out of 0 deployed entities
2009-10-06 21:33:55:068 1144 1348 Agent *********
2009-10-06 21:33:55:068 1144 1348 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-10-06 21:33:55:068 1144 1348 Agent *************
2009-10-06 21:33:55:068 1144 179c AU >>## RESUMED ## AU: Search for updates [CallId = {1A701E03-0BCB-4D8E-B505-16B41E69AE06}]
2009-10-06 21:33:55:068 1144 179c AU   # 0 updates detected
2009-10-06 21:33:55:068 1144 179c AU #########
2009-10-06 21:33:55:068 1144 179c AU ## END ## AU: Search for updates [CallId = {1A701E03-0BCB-4D8E-B505-16B41E69AE06}]
2009-10-06 21:33:55:068 1144 179c AU #############
2009-10-06 21:33:58:801 1144 1348 Report REPORT EVENT: {0E27D561-5F4A-4B08-B156-A3A0EA1F933D} 2009-10-06 21:33:53:801+0700 1 183 101 {3B1AF18D-7C50-4F7A-9F19-D5856D89D243} 501 0 wusa Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows (KB947821)
2009-10-06 21:35:11:366 5280 1608 COMAPI ----------- COMAPI: IUpdateServiceManager::RemoveService -----------
2009-10-06 21:35:11:366 5280 1608 COMAPI   - ServiceId = {fca65069-491a-4317-8223-e3eb8fda0461}
2009-10-06 21:35:12:748 5280 1608 COMAPI IUpdateService removing volatile scan package service, serviceID = {FCA65069-491A-4317-8223-E3EB8FDA0461}
2009-10-06 21:35:12:752 1144 224 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014
2009-10-06 21:35:12:752 5280 1608 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014
2009-10-06 21:35:19:753 1144 224 AU Triggering AU detection through DetectNow API
2009-10-06 21:35:19:753 1144 224 AU Triggering Online detection (interactive)
2009-10-06 21:35:19:754 1144 6e0 AU #############
2009-10-06 21:35:19:754 1144 6e0 AU ## START ## AU: Search for updates
2009-10-06 21:35:19:754 1144 6e0 AU #########
2009-10-06 21:35:19:757 1144 6e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {7C53A547-1001-4AE6-A7F3-1AE9A669E786}]
2009-10-06 21:35:19:757 1144 1348 Agent *************
2009-10-06 21:35:19:757 1144 1348 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-10-06 21:35:19:757 1144 1348 Agent *********
2009-10-06 21:35:19:757 1144 1348 Agent   * Online = Yes; Ignore download priority = No
2009-10-06 21:35:19:757 1144 1348 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2009-10-06 21:35:19:757 1144 1348 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
2009-10-06 21:35:19:757 1144 1348 Agent   * Search Scope = {Machine}
2009-10-06 21:35:19:757 1144 1348 Setup Checking for agent SelfUpdate
2009-10-06 21:35:19:757 1144 1348 Setup Client version: Core: 7.2.6001.788 Aux: 7.2.6001.788
2009-10-06 21:35:19:757 1144 1348 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2009-10-06 21:35:19:762 1144 1348 Misc Microsoft signed: Yes
2009-10-06 21:35:54:020 1144 1348 Misc WARNING: Send failed with hr = 80072efd.
2009-10-06 21:35:54:020 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd
2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-10-06 21:35:54:020 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-10-06 21:36:17:280 1144 1348 Misc WARNING: Send failed with hr = 80072efd.
2009-10-06 21:36:17:280 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd
2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-10-06 21:36:17:280 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-10-06 21:36:40:541 1144 1348 Misc WARNING: Send failed with hr = 80072efd.
2009-10-06 21:36:40:541 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd
2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-10-06 21:36:40:541 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-10-06 21:37:14:801 1144 1348 Misc WARNING: Send failed with hr = 80072efd.
2009-10-06 21:37:14:801 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://10.16.34.148/selfupdate/wuident.cab>. error 0x80072efd
2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efd
2009-10-06 21:37:14:801 1144 1348 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efd
2009-10-06 21:37:14:801 1144 1348 Misc WARNING: DownloadFileInternal failed for http://10.16.34.148/selfupdate/wuident.cab: error 0x80072efd
2009-10-06 21:37:14:801 1144 1348 Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFD
2009-10-06 21:37:14:801 1144 1348 Setup FATAL: SelfUpdate check failed, err = 0x80072EFD
2009-10-06 21:37:14:801 1144 1348 Agent   * WARNING: Skipping scan, self-update check returned 0x80072EFD
2009-10-06 21:37:15:609 1144 1348 Agent   * WARNING: Exit code = 0x80072EFD
2009-10-06 21:37:15:609 1144 1348 Agent *********
2009-10-06 21:37:15:609 1144 1348 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2009-10-06 21:37:15:609 1144 1348 Agent *************
2009-10-06 21:37:15:609 1144 1348 Agent WARNING: WU client failed Searching for update with error 0x80072efd
2009-10-06 21:37:15:609 1144 179c AU >>## RESUMED ## AU: Search for updates [CallId = {7C53A547-1001-4AE6-A7F3-1AE9A669E786}]
2009-10-06 21:37:15:609 1144 179c AU   # WARNING: Search callback failed, result = 0x80072EFD
2009-10-06 21:37:15:609 1144 179c AU   # WARNING: Failed to find updates with error code 80072EFD
2009-10-06 21:37:15:609 1144 179c AU #########
2009-10-06 21:37:15:609 1144 179c AU ## END ## AU: Search for updates [CallId = {7C53A547-1001-4AE6-A7F3-1AE9A669E786}]
2009-10-06 21:37:15:609 1144 179c AU #############
2009-10-06 21:37:15:610 1144 179c AU AU setting next detection timeout to 2009-10-06 19:37:15
2009-10-06 21:37:19:801 1144 1348 Report REPORT EVENT: {465B747A-E9F1-42C7-8BBD-8739225F23C6} 2009-10-06 21:37:14:801+0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072efd SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072efd.

I read somewhere it could be by the proxy. but I did command: netsh winhttp show proxy and it shows it's a direct access.

I'm really hopeless. :(.

Long

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Tue, 06 Oct 2009 16:21:11 Z

This is definitely a connectivity error, 80072EFD translates to "Error_Internet_Cannot_Connect".

This is normally caused by Firewall applicatios blocking outbound traffic. We see in your log above that "sending" is receiving the 80072EFD error:

WARNING: Send failed with hr = 80072efd.
2009-10-06 21:35:54:020 1144 1348 Misc WARNING: SendRequest failed with hr = 80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>

Here's a really good article with steps to try:

http://support.microsoft.com/default.aspx/kb/836941

Also this one is pretty good:

http://support.microsoft.com/kb/956196/en-us - This one is "Page cannot be displayed" but the troubleshooting is still accurate for this issue.

I hope this helps.

If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Wed, 07 Oct 2009 05:12:02 Z

Thank you for your help. Finally, it works.

All I've done is reset internet option settings and click "Check online for updates from Microsoft Update" in Windows Update screen. And amazedly, it's run. Now it's downloading 22 updates (335,7 MB total :).

Long

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Fri, 09 Oct 2009 11:43:13 Z

Sorry but i did not see the Ask question button untill after i posted here >face palm<

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sun, 18 Oct 2009 15:34:30 Z

This worked for me SO well, every single problem i had with my pc went away, defender not working, media player not doing slideshows, updater not working, not being able to view system info, all cleared up, thank you loads.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Sun, 25 Oct 2009 18:24:03 Z

Did not do a thing for my windows 7 problem.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Thu, 12 Nov 2009 23:06:43 Z

Hoping to use Fix it but it will not install because it cannoy stop the cryptographic service on Windows 7.
In Safe mode, the installer service is not on.

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Fri, 13 Nov 2009 03:39:55 Z

Hi Mr. Alter,

Have you found anyone to help you? I have Windows Vista and I can't download my updates. I would like to know: who, I can get help to do this. Please Help!

Thank you.

Sandra369

A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Fri, 13 Nov 2009 03:50:01 Z

Hi Mr. Alter,

This didn't help my problem with not getting my updates on Windows Vista. I have Microsoft Office 2007. I haven't been able to get all my updates. It keeps giving me a code of 646. Can you help, please?

Thank you.

Sandra369