WindowsUpdate_80070424 error on vista 64-bit

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• Thursday, October 29, 2009 4:17 AMPA Bear MS MVPMVP

   
  

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  Error message when you use Windows Update or Microsoft Update Web sites to install updates: 0x80070424:
  http://support.microsoft.com/kb/968002
  
  What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

  Has a(another) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)?

  ---

  ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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• Thursday, October 29, 2009 4:51 PMwareagle2009

   
  

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  For the link, I already have all that stuff activated.  They aren't causing the problem.
  
  I had Norton and didn't renew.  I also use the free Avast.  That's about it.
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• Thursday, October 29, 2009 6:29 PMPA Bear MS MVPMVP

   
  

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  Did you (1) uninstall the Norton application and then (2) download/run the Norton Removal tool (3) before the subscription expired and (4) before installing Avast? [yes/no]

  ---

  ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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• Thursday, October 29, 2009 7:30 PMMowGreenMVP

   
  

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  2009-10-27    16:38:50:611     400    11e0    Setup    SelfUpdate handler is not found.  It will be downloaded
  2009-10-27    16:38:50:613     400    11e0    Setup    Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.2.6001.788"
  2009-10-27    16:38:50:613     400    11e0    Setup    WARNING: Cbs StartSession, error = 0x80070424
  2009-10-27    16:38:50:613     400    11e0    Setup    FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.2.6001.788" failed, error = 0x80070424
  2009-10-27    16:38:50:613     400    11e0    Setup    FATAL: SelfUpdate check failed, err = 0x80070424
  2009-10-27    16:38:50:613     400    11e0    Agent      * WARNING: Skipping scan, self-update check returned 0x80070424
  2009-10-27    16:38:50:613     400    11e0    Agent      * WARNING: Exit code = 0x80070424

  Suggest you run the System Update Readiness Tool (CheckSUR) as there is an issue with CBS (component based servicing) and CheckSUR may be able to resolve it.
  Also, please check to see if the Windows Modules Installer is listed in the Service console.
  To access the Services console either right click Computer on the Desktop or Start Menu and choose Manage (the UAC prompt will appear; enter the password if one is used and/or click the Continue button; click the arrow next to Services and Applications in the right frame; click on Services ) or, click the Start orb, enter
  services.msc
  in the Start Search field. Under Programs, click on services.msc .
  Scroll down the list of Services and see if Windows Modules Installer is present.
  If it is listed and it's not a running service, click on the Start the service link.
  
  1) Is Windows Modules Installer listed ?
  2) Does the Startup Type show as Disabled ? If so, set it to Manual by double left clicking on it.
  Set the Startup type to Manual . Then click Apply , then OK .
  3) Did the service start ?
  

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  MowGreen MVP Data Center Management - Update Services Consumer Security
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• Thursday, October 29, 2009 8:44 PMPA Bear MS MVPMVP

   
  

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  @BroMow: Running CheckSUR might be pointless if OP was online for any length of time if he didn't uninstall the Norton app, download/run the removal, and then install Avast before the Norton subscription expired. YMMV, of course.

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  ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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• Thursday, October 29, 2009 9:27 PMwareagle2009

   
  

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  I do not have Windows Modules Installer.  Perhaps I need to figure out where to get that.
  
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• Thursday, October 29, 2009 9:28 PMwareagle2009

   
  

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  So my computer came preinstalled with Norton 360.  While not expired, I put on Avast.  Then my subcription expired.  Then I uninstalled Norton.  I don't believe I have run a Norton removal tool.
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• Thursday, October 29, 2009 9:43 PMPA Bear MS MVPMVP

   
  

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  wareagle wrote: So my computer came preinstalled with Norton 360.  While not expired, I put on Avast.  Then my subcription expired.  Then I uninstalled Norton.  I don't believe I have run a Norton removal tool.

  
  I would strongly recommend running the removal tool now, followed by a reboot.
  
  I would also strongly recommend uninstalling Avast, reboot, and do a fresh install to make sure it's installed & working properly now that the Norton "leftovers" have been dispatched.
  
  If problems persist after doing so, download & install both of the following manually:

     • Description of the Windows Vista...installation software feature update (28 Apr-09)
     http://support.microsoft.com/kb/955430

     • Description of the System Update Readiness Tool for Windows Vista...
     http://support.microsoft.com/kb/947821
  
  
  Free unlimited installation and compatibility support is available for Windows Vista, but only for Service Pack 2 (SP2). This support for Windows Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of chat or e-mail support differs depending on your geographic location. Go to http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034 & select appropriate category (i.e., Download issue; Installation issue; Issues after you install a service pack).

  • Marked As Answer byKevin - Support EngineerMSFT, ModeratorMonday, November 16, 2009 9:06 PM
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• Thursday, October 29, 2009 11:26 PMwareagle2009

   
  

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  I ran the Norton removal tool and reinstalled Avast.  I can't upgrade to SP2 because of the error...  I'm trying to run the System Update Readiness Tool.  It is stuck on installing an update for about an hour.  I'm going to let it run for a while.  If it doesn't install, then i'm just going to try a system restore on Vista.  If that doesn't work, i'll wipe the harddrive and start fresh.  I've spent four days trying to fix this single problem.
  
  Sorry if you feel like you have wasted your time.  Your help was greatly appreciated though.
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• Friday, October 30, 2009 12:21 AMPA Bear MS MVPMVP

   
  

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  You're very welcome & thanks for your feedback. I can assure you that none of us has been wasting our time here. This thread may prove helpful to others who've encountered the same problem.

  Keep us posted on any progress you make, however small, please.

  ---

  ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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• Friday, October 30, 2009 2:59 PMMowGreenMVP

   
  

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  I do not have Windows Modules Installer.  Perhaps I need to figure out where to get that.
  

  That's why the system is experiencing the 80070424 error when attempting to update. Since you're going to format and do a clean installation, then there's nothing more to do.
  This is at least the 5th time I've seen this occur on a Vista x64 system.
  As to what causes the Windows Modules Installer service to become so damaged that it's not listed in the Services console ...
  I really can't say.
  If this happens again in the future, contact Microsoft Support . They have a fix for this specific issue.
  
  
  

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  MowGreen MVP Data Center Management - Update Services Consumer Security

  • Proposed As Answer byMowGreenMVPMonday, November 09, 2009 11:28 PM
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• Tuesday, November 03, 2009 3:28 AMz_man

   
  

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  I have had the same problem.
  The only way i was ever able to install windows vista service pack 2 was to do a clean install reinstall of my operating system with windows vista sp1 x64.
  u should have a dvd that came with your computer to do a reinstall i suggest formatting your hard drive during the process as this will get rid of any viruses on your computer if there should be any.
  when and if u do u will need to disable use reccommended settings and select never check for updates so windows update doesnt download updates after the reinstall is complete.
  u should also have a installation disk that came with your computer to install the network driver which youll need to get online in most cases.
  
  Then u will need to open internet explorer and go to http://www.microsoft.com/downloads/details.aspx?familyid=656c9d4a-55ec-4972-a0d7-b1a6fedf51a7&displaylang=en and download the windows vista sp2 standalone installer.
  before doing anything else.
  After install is complete and your computer restarts sp2 should be installed.
  the key is to install the service pack before installing any other update via windows update as i found something is incompatible.
  my computer manurfacturer is dell.
  you can email me at Email removed for privacy for help doing this if u need it!
  no solution that microsoft has provided so far seems to work with my 64 bit vista. i had to figure it out on my own!

  • Proposed As Answer byz_man Tuesday, November 03, 2009 3:28 AM
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• Friday, November 06, 2009 10:55 PMFlavius Zeno

   
  

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  I do not have Windows Modules Installer.  Perhaps I need to figure out where to get that.
  

  That's why the system is experiencing the 80070424 error when attempting to update. Since you're going to format and do a clean installation, then there's nothing more to do.
  This is at least the 5th time I've seen this occur on a Vista x64 system.
  As to what causes the Windows Modules Installer service to become so damaged that it's not listed in the Services console ...
  I really can't say.
  If this happens again in the future, contact Microsoft Support . They have a fix for this specific issue.
  
  
  

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  MowGreen MVP Data Center Management - Update Services Consumer Security

  I thought the main destination of each forum (especially MS Technet) is rescue systems not formating others computers."Reinstall OS" is everything what can you effort?Windows Modules Installer service you can fix it as well.
  Here is solution for all options of this error http://www.vistax64.com/tutorials/258701-windows-update-error-80070424-a.html (including for TrustedInstaller as well)
  
  and here http://www.google.pl/search?client=firefox-a&rls=org.mozilla%3Apl%3Aofficial&channel=s&hl=en&source=hp&q=site%3Avistax64.com%2FWindows-Updates%2F+%2280070424%22&lr=&btnG=Google+Search
  
  You can find all threads where TrustedInstaller was damaged and succesfuly fixed.(Read all contents from July)
  

  • Proposed As Answer byFlavius Zeno Friday, November 06, 2009 10:56 PM
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• Saturday, November 07, 2009 12:33 AMPA Bear MS MVPMVP

   
  

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  I thought the main destination of each forum (especially MS Technet) is rescue systems not formating others computers.

  
  1. This is not a TechNet forum.
  
  2. Sometimes you gotta do what you gotta do.

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  ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
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• Saturday, November 07, 2009 7:48 AMFlavius Zeno

   
  

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  2. Sometimes you gotta do what you gotta do.

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  ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

  1.This is not answer.As I said Windows Modules Installer you can fix as well.Besides a few months ago I posted solution for TrustedInstaller too in this popular topic:http://social.technet.microsoft.com/Forums/en/itprovistasecurity/thread/edfa02fc-8d5b-4f53-b04d-ca966d2355e7
  
  But..
  
  - probably it is post 100 in this content and thus probably nobody read it and moderators are too lazy to read & check all proposed solutions
  
  2.Repair Installation should fix this error too -the better way if you don't know how to fix it than order anybody format computer
    you can also try System Restore (maybe anybody have correct checkpoint)
  
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• Monday, November 09, 2009 11:27 PMMowGreenMVP

   
  

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  1.This is not answer.As I said Windows Modules Installer you can fix as well.Besides a few months ago I posted solution for TrustedInstaller too in this popular topic:http://social.technet.microsoft.com/Forums/en/itprovistasecurity/thread/edfa02fc-8d5b-4f53-b04d-ca966d2355e7
  

  
  But..
  
  - probably it is post 100 in this content and thus probably nobody read it and moderators are too lazy to read & check all proposed solutions
  
  2.Repair Installation should fix this error too -the better way if you don't know how to fix it than order anybody format computer
    you can also try System Restore (maybe anybody have correct checkpoint)
  

  Sorry Flavius, but your solution for those systems where the Windows Modules Installer service are missing  will only help those who have a Vista DVD .
  
  Most OEMs do not include one with their systems, only the ability to write a Rescue or Recovery DVD , NOT an Operating System DVD.
  Most Users will never figure out how to extract a copy of WindowsInstaller.exe from it.
  
  And, most English speaking Users will have no idea of how to follow your steps as it is in fractured English , to put it kindly.
  
  That's why they should contact MS Support as Support will send instructions, a copy of TrustedInstaller, a registy file for Vista X64, and the steps to follow to set the Permissions correctly for replacing TrustedInstaller.exe.
  
  So, in order , these are the steps to resolve this error IF the Windows Modules Installer is listed in the Services console:
  
  1)  Register wuaueng.dll from an Elevated Command Prompt
  2)  Run sfc /scannow from an Elevated Command Prompt
  
  IF the Windows Modules Installer is NOT listed in the Service console:
  
  3)  Contact MS Support if 1 and 2 fail
  4) Do an in-place upgrade, better known as a Repair Installation, which will necessitate installing all of the updates previously installed and/or the application of the last Service Pack that was applied, which will include all of the updates issued until that Service Pack was Published.
  
  
  
  
  
  
  
  
  

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  MowGreen Update Services Consumer Security

  • Marked As Answer byKevin - Support EngineerMSFT, ModeratorMonday, November 16, 2009 9:06 PM
  • Proposed As Answer byMowGreenMVPMonday, November 09, 2009 11:28 PM
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