Error Code 80071AA7
- I recieved the auto update for windows Vista and another programme and have tried to update and recieve error code 80071AA7. I could not find any data on this code on microsoft. Any thoughts, or ideas what this code means?1 person got this answerI do too
Answers
Hi
The best solution for this problem is to completely reset the Windows Update component. The easiest way to do this is to use the command prompt. Follow these steps.
Make sure you are logged on with an administrator account.To make this easier, you can copy this message and paste it into Notepad. You can then simply copy and paste the commands from Notepad. You should quit all running programs before starting.
Click Start/All Programs/Accessories. Right click 'Command Prompt' and select 'Run As Administrator'. Click 'Continue' on the UAC prompt.
Leave this command prompt window open, until you are finished. Make sure that all commands are entered exactly as shown, including the spaces.
1. Stop the Background Intelligent Transfer Service and the Automatic Updates service. To do this, follow these steps:
1a. At the command prompt, type the following commands, and then press ENTER after each command:
net stop wuauserv
net stop bits2. Rename the "Catroot2" folder. To do this, follow these steps:
2a. Type the following commands, and then press Enter after each command.
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
3. Rename the "SoftwareDistribution" folder:3a. Type the following command, and then press Enter.
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
4. Register the files that are used by Windows Update and Microsoft Update. To do this, follow these steps:
4a. At the command prompt, type the following commands, press ENTER after each command, and then click OK every time that you receive a succeeded message:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltux.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuwebv.dll
5. Start the Background Intelligent Transfer Service, the Automatic Updates service, and the Event Log service. To do this, follow these steps:5a. At the command prompt, type the following commands, and then press ENTER after each command:
net start bits
net start wuauserv
net start Eventlog
exitReboot the computer and try Windows Update again.
Let us know the results.
Ronnie Vernon MVP- Marked As Answer byRonnie VernonMVP, ModeratorThursday, January 29, 2009 2:19 PM
All Replies
Hi
Thanks for posting.
To troubleshoot this problem, we need more information.
Go to Start/All Programs/Windows Update.
In the Tasks Pane, select View Update History.
Look for the update that failed that corresponds to the date that you tried to install the update.
You will see a Failed entry in the Status column.
Right click that update and select View Details.
In the resulting dialog, right click anywhere and select Copy Details.
Paste the results in a reply to this message.
If you find more than one update that failed at the same time, copy the details of that also and paste in your reply.
Hope this helps.
Ronnie Vernon MVPUpdate for Windows Mail Junk E-mail Filter [December 2008] (KB905866)
Installation date: 12/17/2008 9:27 PM
Installation status: Failed
Error details: Code 80071AA7
Update type: Recommended
Install this update for Windows Mail to revise the definition files that are used to detect e-mail messages that should be considered junk e-mail or that may contain phishing content. After you install this item, you may have to restart your computer. This update is provided to you and licensed under the Windows Vista License Terms.
More information:
http://go.microsoft.com/fwlink/?LinkID=79015Help and Support:
http://support.microsoft.comSecurity Update for Internet Explorer 7 in Windows Vista (KB960714)
Installation date: 12/17/2008 9:27 PM
Installation status: Failed
Error details: Code 80071AA7
Update type: Important
Security issues have been identified that could allow an attacker to compromise a system running Microsoft Internet Explorer and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this item, you may have to restart your computer. This update is provided to you and licensed under the Windows Vista License Terms.
More information:
http://go.microsoft.com/fwlink/?LinkId=137030Help and Support:
http://support.microsoft.comUpdate for Windows Vista (KB957388)
Installation date: 12/17/2008 9:27 PM
Installation status: Failed
Error details: Code 80071AA7
Update type: Important
Install this update to resolve a set of known application compatibility issues with Windows Vista. After you install this item, you may have to restart your computer. This update is provided to you and licensed under the Windows Vista License Terms.
More information:
http://support.microsoft.com/?kbid=957388Help and Support:
http://support.microsoft.com
This is the 3rd up date that will not load. Hopefully you can make sense of this.Hi
The best solution for this problem is to completely reset the Windows Update component. The easiest way to do this is to use the command prompt. Follow these steps.
Make sure you are logged on with an administrator account.To make this easier, you can copy this message and paste it into Notepad. You can then simply copy and paste the commands from Notepad. You should quit all running programs before starting.
Click Start/All Programs/Accessories. Right click 'Command Prompt' and select 'Run As Administrator'. Click 'Continue' on the UAC prompt.
Leave this command prompt window open, until you are finished. Make sure that all commands are entered exactly as shown, including the spaces.
1. Stop the Background Intelligent Transfer Service and the Automatic Updates service. To do this, follow these steps:
1a. At the command prompt, type the following commands, and then press ENTER after each command:
net stop wuauserv
net stop bits2. Rename the "Catroot2" folder. To do this, follow these steps:
2a. Type the following commands, and then press Enter after each command.
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
3. Rename the "SoftwareDistribution" folder:3a. Type the following command, and then press Enter.
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
4. Register the files that are used by Windows Update and Microsoft Update. To do this, follow these steps:
4a. At the command prompt, type the following commands, press ENTER after each command, and then click OK every time that you receive a succeeded message:
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wucltux.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuwebv.dll
5. Start the Background Intelligent Transfer Service, the Automatic Updates service, and the Event Log service. To do this, follow these steps:5a. At the command prompt, type the following commands, and then press ENTER after each command:
net start bits
net start wuauserv
net start Eventlog
exitReboot the computer and try Windows Update again.
Let us know the results.
Ronnie Vernon MVP- Marked As Answer byRonnie VernonMVP, ModeratorThursday, January 29, 2009 2:19 PM
Hi ifixdc8,
*In addition to what Ronnie Vernon said you could first try this:
Sometimes when downloading a group of updates some may fail, this could possibly be because a reboot needs to take place before a successful installation of an update can take place.What you can also try is installing these updates once again, but one at a time, doing a reboot after each one. I’ve attached links below for each of these updates from the Microsoft Download Center. So try the first one, and reboot after it completes. If it’s successful, move on to the second and then the third. If for some reason one of them fails, give it at least one more attempt, and if still to no avail please let us know ASAP, and we will assist you with this matter further.
Either way, if it’s successful or not, we greatly look forward to hearing back from you on whether this fixed your problem, or, are needing more assistance. Hope to hear from you soon!
Update for Windows Mail Junk E-mail Filter [December 2008] (KB905866):
Security Update for Internet Explorer 7 in Windows Vista (KB960714):
Update for Windows Vista (KB957388):
Brian
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- I accomplished all of the above steps, except I had a problem with remnaming the "Catroot2" folder. I recieved the following (THE SYS COULD NOT FIND THE FILE NAME AS SPECIFIED). For the rest of the up dates they loaded as expected EXCEPT for:
Windows Update for vista (KB957388). I recieved the following.
Update for Windows Vista (KB957388)
Installation date: 12/18/2008 4:24 PM
Installation status: Failed
Error details: Code 80071AA7
Update type: Important
Install this update to resolve a set of known application compatibility issues with Windows Vista. After you install this item, you may have to restart your computer. This update is provided to you and licensed under the Windows Vista License Terms.
More information:
http://support.microsoft.com/?kbid=957388Help and Support:
http://support.microsoft.com
Also as suggested I installed the updates 1 at time and rebooted after each update. - ifixdc8 said:
I accomplished all of the above steps, except I had a problem with remnaming the "Catroot2" folder. I recieved the following (THE SYS COULD NOT FIND THE FILE NAME AS SPECIFIED).
Open Windows Explorer and navigate to C:\Windows]System32.
Do you see a Catroot2 folder there?
For the rest of the up dates they loaded as expected EXCEPT for: Windows Update for vista (KB957388). I recieved the following.
Update for Windows Vista (KB957388)
Installation date: 12/18/2008 4:24 PM
Installation status: FailedDid you try installing this update from the standalone file at the link that Brian posted?
Let us know.
Ronnie Vernon MVP
Open Windows Explorer and navigate to C:\Windows]System32.
Do you see a Catroot2 folder there?
Yes Its there.
Did you try installing this update from the standalone file at the link that Brian posted?
Let us know.
Yes,
I tried the standalone update with no joy. I recieve the same error.- Hello ifixdc8,
Once you found the Catroot2 folder did you rename it and follow the steps as stated?
Please reply and let me know so if that did not work, we can continue troubleshooting for you?
Thanks!
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think. - Marilyn,
Looking back through the System32 file there are 2 files. 1 is catroot, and the other is catroot2. - Hi,
The file you want to rename is the Catroot2. Please try the steps again as Ronnie outlined and let us
know the outcome.
Thanks,
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think. - Looking furher I see an oldcatroot folder and the new catroot folder. I tried to per form another up date with to no avail.
- Since the update that you can't install is the 957388 for the December Windows Vista application compatibility update, check and see
if you had installed the August 2008 Windows Vista application compatibility update which is 954366.
To install the Windows Vista 32 bit version for 954366:
http://www.microsoft.com/downloads/details.aspx?FamilyId=2212E66C-B548-47CB-BE0F-FB9BB7F17B56&displaylang=en
For 64 bit version for 954366:
http://www.microsoft.com/downloads/details.aspx?FamilyId=21AF3CF2-06BD-48C0-A691-6C7F48A8B24E&displaylang=en
If you have not installed the August update, see if this update will install on your system. Then if it is successful, then try the 957388 again.
Reply back when you get a chance.
Thanks,
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think. - I recieved a message that neither of the downloads apply to my system
- I'm doing some research but have a few more suggestions.
This is the meaning of the error you are experiencing: 80071AA7 ERROR_FILE_IDENTITY_NOT_PERSISTENT
The file cannot be opened transactionally, because its identity depends on the outcome of an unresolved transaction.Either there is a corrupted transaction log or there is another update that has not installed yet prior to the installation
Have you disabled all anti-virus, anti-spyware, popup-blocker, download accelerator, or any third-party firewall prior to installing
the update? Some people have found there is still interference caused by their security products even when they are "disabled", so you might get better results if they are actually uninstalled instead.
You also might want to try installing thru safe mode and see if the update would install.
Thanks,
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think. - Tried to install the update through the safe mode, but it will not let me access updates.
- I have the same problem and still have not found a solution short of reformatting and reinstalling Vista 64.
I see another analysis of the problem at
http://blog.runonfriday.com/2008/10/07/error-80071aa7-solved/
Can any one say if Ronnie Vernon solution ACTUALLY WORKS ?
For myself the failed installed IMPORTANT updates HAVE A FAILED status since
2008-11-13
Most users DO NOT even know how to look into the history of hte installation of updates.
Myself I was NOT flagged until recently that the installations failed because the message is very short and quick at windows login.
IF anyone has any leads on het fix please post or email at
Email removed for privacy
This is really a major problem that needs to be addressed.
maybe we should dump this vista 64 ?
... meanwhile the hunt continues
:S - Also
I can confirm everything of ifxdc8
Since I went thu the same processes from top to bottom
:E - well I went thru the whole process as posted by Ronnie Vernon MVP
Afterwards a new SoftwareDistribution folder was named.
I registered all the files and restarted everything and rebooted and
Important KB957388 UPDATE FAILED to install with the same Error Code 80071AA7
So, again if anyone has a solution please post it here or email me
:S- Edited byDonna BuenaventuraModeratorTuesday, January 20, 2009 7:30 PMRemoved email address in the post. Thanks!
hi
I was able to fix this.
I would also assume that this methos would fix many of the errors in updates in this forum
Have a look and let me know
:)
g
- I still have the same problem. Windows will update everything BUT KB957388. Unfortunally reading through the two threads I think I may have to reinstall the operating system. When I tried to install the OS disk it would not let me choose update. Do you have anymore suggestions?
Hi ifixdc8,
It's not obvious to do the UPGRADE with the installation disk of VISTA 64. You need to choose INSTALL and then it will give you the UPGRADE OPTION and NOT REPAIR
Have a look at Keith-support-engineer inAnother option before a complete reinstall of the OS would be what’s call an in-place upgrade, a repair install. There are a few things that come into play here. Assuming you are running Vista Sp1, if the disc that came with your computer does not have Vista Sp1 on it, then Sp1 would have to be uninstalled first, then after the in-place is done, Sp1 can be reinstalled back. If you have a disc that has Sp1 on it, then we are fine.
Steps for an in-place/repair install.
· Please make sure you back your important data up
· While at your desktop, place the Vista disc in the drive and run setup
· During the setup you are going to choose “UPGRADE” (Very important, if you choose custom, your data and settings will be erased)
Then after the upgrade starts, just follow the prompts, you can use the recommended options. This will replace the system files with the system files from the Vista Disc, hopefully taking the corruption away from the system. So after this has completed, all you need to do is reinstall the Windows updates, all your data and settings should be there.
- I did everything to clear the updates, and that worked great, but as soon as I updated the same error came up and they failed
- I ran into this issue, and found the following solution:
1. Start/Run: notepad %windir%\WindowsUpdate.log
2. Ctrl+F and search for: 80071AA7
3. For me, it found an entry for a post reboot file delete that was failing on all the updates:
Handler WARNING: Got extended error: "POQ Operation DeleteFile OperationData \??\C:\Windows\PolicyDefinitions\en-US\InetRes.adml"
4. Rename the affected file to '*.*.old' (in this case InetRes.adml.old)
5. Run Windows Update again
6. Verify that it worked :)
If you find you can't rename the file, try rebooting into safe mode and doing it. If this still isn't possible, do it from the cmd prompt via recovery console.- Proposed As Answer bynz_skater Tuesday, November 17, 2009 8:10 PM
- I tried typing in the commands exactly as you said, but im still getting the could not configure updates thing when i restart and reverting changes. I can never complete any updates because of this stupid thing. Should'nt there be an update to fix these updates?! At any rate it's really annoying because vista basically forces you to get the updates and they never work now. Any help would be nice.
