Windows Update Error Code 646 (KB972363, KB973709, KB972581, KB974234, KB974810)
- While installing updates on Oct 13 some updates were successful while others failed the ones that failed were office 2007 updates: Microsoft Office Outlook 2007 (KB972363), Microsoft Office Visio Viewer 2007 (KB973709), 2007 Microsoft Office System (KB972581), 2007 Microsoft Office System (KB974234), Office Outlook 2007 Junk Email Filter (KB974810). I have downloaded the microsoft fix-it tool and it didn't solve the problem. Please help.
- Edited byKevin - Support EngineerMSFT, ModeratorMonday, November 16, 2009 5:28 AMformat
228 people got this answerI do too
Answers
- Hello marie,
Please try manually downloading the updates and let us know if you find any success.
Here's the links to install the updates.
KB972363 - http://www.microsoft.com/downloads/details.aspx?FamilyId=d39234a3-c62c-44ba-a626-3179a183ca09&displaylang=en
KB973709 - http://www.microsoft.com/downloads/details.aspx?FamilyId=D20004C5-DD01-459E-8120-5F127E20C085&displaylang=en
KB972581 - http://www.microsoft.com/downloads/details.aspx?FamilyId=98D7C4AB-F8CA-4806-A609-453FB29B02EC&displaylang=en
KB974234 - http://www.microsoft.com/downloads/details.aspx?FamilyId=EC802723-F2B2-400A-A24D-8D8D9092F9EA&displaylang=en
KB974810 - http://www.microsoft.com/downloads/details.aspx?FamilyId=BE9BC30F-8047-433F-BAC1-CABC2AB7075B&displaylang=en
Please let me know if you see any success with the manual installations. We are looking forward to hearing back!
I hope this helps.
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!- Marked As Answer byKevin HauMSFT, ModeratorWednesday, October 14, 2009 11:46 PM
- I found that solution on someone else's post of the same problem and it worked. I downloaded them manually and ran as administrator. I really hope this issue gets resolved it was a real pain.
- Marked As Answer bymarie929 Wednesday, October 14, 2009 11:46 PM
Hi marie
Thanks a lot for the feedback! I am really happy that you were able to get the issue resolved.
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!- Marked As Answer bymarie929 Thursday, October 15, 2009 12:03 AM
All Replies
- "WindowsUpdate_00000646" "WindowsUpdate_dt000" ERROR
- Merged byKevin - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 7:41 PMsame issue
- Edited byKevin HauMSFT, ModeratorThursday, November 12, 2009 5:42 PMtitle
Hello jbarbo00,
Thank you for your post, do you have more information on this update error?
Which update are you trying to install?
What is the full error code that you are receiving?
When are you receiving this error, when you are downloading, or installing?
There should be an error with a format such as: error 8007002b if you could provide this information it would be helpful to us.
Thank you,
-John- Unproposed As Answer byKevin - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 7:38 PM
- Proposed As Answer byEL ROI RESEARCH Sunday, November 15, 2009 2:09 AM
- im geting the same error scince the 30th dose this mean i have that new confliker?? "WindowsUpdate_00000646" "WindowsUpdate_dt000" what i gives me everytime i try tp update, the upadtes that ar trying to up date are:
Microsoft Office PowerPoint Viewer 2007 Service Pack 1 (SP1)
Security Update for 2007 Microsoft Office System (KB954038)
Security Update for Microsoft Office 2007 (KB951550)
Security Update for the 2007 Microsoft Office System (KB951944)
Security Update for the 2007 Microsoft Office System (KB954326)
Update for Office 2007 (KB934391)
Update for Office 2007 (KB934395)
Also: after it fails it says: Code 646 windows update encountered an unknown error
I am currenlty using Eset NOD32 Smart Security Business Editon. This was just updated today, automaticly. I also use TweakReg and Spybot. Im like freaking out because I cant update and i heard that the confliker will, let you not update and totaly crash your pcs ram HD, CPU, Prossesser and everything, also causing 2.2billion in damage I have no idea it those two statments are true, but i am worried. Please help thanks.
- Unproposed As Answer byKevin - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 7:38 PM
- Proposed As Answer bychristinaratnasari Thursday, October 15, 2009 2:24 AM
- I get the same error, for the same updates. If what you say is true....SOMEONE HELP!!! I kept looking for that error code you are the only one I've found so far. I thought I was the only one. Also, during these failures (there were plenty) I lost Acrobat 8 and have tried to reinstall but I keep getting the message "A problem has caused.....Adobe Reader 8.1 has stopped working". I don't know what's going on but I seem to be having alot of problems with my system. I can't even back up my files to a CD or DVD (I can't format any kind of disc) and take it in to a pro to be fixed because I'm afraid I'll lose everything.
- Proposed As Answer byvmsdallas Wednesday, November 25, 2009 3:18 AM
Hi BobGrama,
I would suggest that you check your system for viruses/malware. Here are some options that Microsoft provides. Also some other options:
“1. Run the Microsoft Windows Malicious Software Removal Tool
2. Download, install, update and run:
SUPERAntispyware (freeware) and Malwarebytes' Anti-Malware (freeware).
3. Run this online scan (in safe mode with networking, if possible):
http://onecare.live.com/site/en-us/center/howsafe.htm
If still no joy... see and follow carefully:
"Checking for/Help with Spyware, Malware and Hijackware".”-Credit given to MVP Vincenzo Di Russo for these great antimalware options
We look forward to hearing back from you on your results.
Brian
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Unmarked As Answer byKevin - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 7:38 PM
- Marked As Answer byBrent-Support EngineerMSFT, ModeratorTuesday, April 14, 2009 9:26 PM
- I have been unable toinstall my updates since around February -- march 2009 and keep getting error code 646. I'm not running my computer in safe mode and the updates that I am unable to install are Powerpoint viewer Service pack 2, Microsoft office suit service pack 2, update for microsoft outlook junk email filter, and update for 2007 microsoft office system. Thank you.
- Merged byKevin - Support EngineerMSFT, ModeratorMonday, November 16, 2009 7:35 PMsame issue
Hello Ayuliani,
Another user has a suggestion to solve your issue.
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/043e5807-575d-45e7-9320-1dc415b5ee20
Thanks for using the Answers Forum. Please let us know how this works out.
Joseph
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- none of the solution you refer me to worked. My update does not have anything to do with windows live except for the email junk filter and my computer was not running in safe mode.
Hello Ayuliani,
A brief research on this error code requires you to temporarily disable your firewall first and the run windows update. After updates are successfully installed, make sure to re-enable your Firewall once your PC restarts.
Please reply and let us know if your issue is resolved or if you need further assistance.
David O
Microsoft Answers Support Engineer
Visit our and let us know what you think.- Hi David,
I did both your suggestions to ayuliani but still the error code persists. Not even disabling the firewall did anything.
I have almost the same problem updates as ayuliani
I am very conscientious with my updates and their installation and this error code bothers me.
please help. thank you Hi Joey Feir and Ayuliani,
Thank you for using the Microsoft Vista Answers Forum!This problem occurs when the Windows Update agent file Wups2.dll is registered incorrectly in the registry. Because the registry files that correspond to the Wups2.dll file are missing, update installations are unsuccessful. There are two methods to resolve this issue, use method one first and if it did not resolve your issue, proceed to method 2
Method 1: Register the Windows Update files
1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S1. In Notepad, on the File menu, click Save As.
2. In the Save as type list, click All Files.
3. In the File name box, type register.bat.
4. Save the Register.bat file to your desktop.
5. Right-click the Register.bat file, and then click Run as administrator.Collapse this imageExpand this imageIf you are prompted for an administrator password or for a confirmation, type the password or click Continue.
6. Try to install updates again.
Method 2: Download and install the Windows Update agent
For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base:
Please reply and let us know if your issue is resolved or if you will need further assistance
David O
Microsoft Answers Support Engineer
Visit our and let us know what you think.- Marked As Answer byAnthony - Support Engineer Monday, May 11, 2009 7:28 AM
I get the same error everytime it tries to install
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB972691)I've running the malware and it didn't find anything.
I downloaded the update and tried to manually update and it says it's already installed and won't continue.
I checked the outlfltr.dat file and it's the old one.
I tried renaming the file and running it with no success.
The auto update keeps trying to have me install it everytime I restart an it fails.- I'm also receiving the same error for:
- The 2007 Microsoft Office Suite Service Pack 2 (SP2)
- Update for Microsoft Office Outlook 2007 Junk EMail Filter (KB973514)
- Update for the 2007 Microsoft Office System (KB967642)
Please Help. - I got this error. I am using vista. It took me a while and scans found no malware, yet got this error again, then finally I viewed the failed updates. With each failed update right click and select view details. Then just download and run. Do this for each failed update and problems solved.
- Edited byMr_D_A Sunday, September 27, 2009 6:03 AMFound solution.
- I get the following error each time I try to install MS Office 2007 Suite SP2. "WindowsUpdate_00000646" "WindowsUpdate_dt000". KB953195 When using automatic updates.
I also get it when trying to install KB967642.
Should I download these updates and install them manually? And in which order?- Merged byKevin - Support EngineerMSFT, ModeratorWednesday, October 28, 2009 12:24 AMsame issue
- Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting to this forum.
You receive an error message when you try to apply any of the 2007 Office service packs on a computer that is running WinXP SP2 [or SP3]
http://support.microsoft.com/kb/942101
~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft - I am running Vista Home SP2. I downloaded each of the above updates and installed them without problems. But I keep getting the same error. I have six more Office 2007 related updates that fail to install with the same 646 error code. Then on the Start button the (I) or sleep? button indicates I have to shut down to install 6 updates. After doing so, the same 6 updates are waiting to be installed and the shutdown button again indicates I have updates to install on shutdown.
Obviously KB942101 does not apply here.
Before your next attempt to install these updates, insert your Office 2007 CD into the appropriate drive-bay. If no joy, either run an Office Repair or reinstall Office 2007.
Good luck!
~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft- I bought Office Student/Home 2007 on 10/3/09 over the web from the MS store. There is no CD. But I have run Office Repair and rebooted, including power off shutdown. And I keep getting 6 Office 2007 updates that fail to install. Also, the power off button will sometimes show, after I try a single install of an update, that an update will be installed after I shutdown. Sometimes it says all 6 will be installed. But they keep coming back up. I think my registry may be corrupted.
Are you still getting the same 00000646 error or a different one now?
Other users have claimed that having an Office 2007 application (e.g., Word) open while beginning to install these updates have led to success but YMMV.See if deleting the contents of C:\WINDOWS\SoftwareDistribution\Downloads <=this folder & a reboot makes any difference.
Yes, you certainly could try installing http://support.microsoft.com/kb/967642 manually prior to attempting to install Office 2007 SP2 again.
If still no joy, did all this start only after you'd installed Vista SP2?
~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft- It's interesting. I only have this problem installing Office 2007 related updates thru Windows Update. This page has a link to a fix for the 646 error that I tried and even that doesn't work.
I installed Office Student/Home 2007 from a download and have just purchased a replacement disk because I think the download version may be funky. I have uninstalled Office 2007 and redownloaded/installed it. I even did a repair on it. And I also customized the product so that it was all installed instead of asking as it does when you don't do a customized install.
I will keep trying different things including re-installing all of the updates manually as you have suggested. I've done this once and uninstalled a minor one to see if it would install after running the suggested fix for the 646 error from the link I found on the right border of this page. But again no luck. No office product or document has been open during the updates. - I'd like to thank you very much Mr_D_A, this helped very much. Thanks again.
- im getting error code 646 when i try to install a security update for microsoft works 9
- Merged byKevin - Support EngineerMSFT, ModeratorWednesday, October 28, 2009 12:35 AM
- Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting in a forum or newsgroup.
What is the update's KB number (e.g., KB987654)?
~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft - code 646 appears while trying to download updates
- Proposed As Answer byvmsdallas Wednesday, November 25, 2009 4:05 AM
- Moved bySyed V - Microsoft SupportMicrosoft Support, ModeratorTuesday, October 13, 2009 2:28 PM (From:Install, Upgrade, & Activate)
- Unproposed As Answer byKevin - Support EngineerMSFT, ModeratorMonday, November 16, 2009 3:20 AM
- Proposed As Answer byemptycan7 Saturday, October 17, 2009 5:51 PM
- Merged byRyanT - Support EngineerMSFTWednesday, October 14, 2009 3:58 PMSimilar problem
- Proposed As Answer byTLS2224 Saturday, November 07, 2009 3:05 PM
- :lease repost your question in the Windows Update Forum at: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads where I'm sure someone will be more than happy to assist you with your problem.
Good luck!
Lorien - One - MCSE/MCSA/Network+/A+- Proposed As Answer bymark-64 Saturday, October 17, 2009 5:28 AM
- Hi,
If you have problems after this please give us the KBxxxxxx info.
HIDE those updates in Windows Updates - right click on HIDE
How to Hide or Unhide a Windows Update in Vista
http://www.vistax64.com/tutorials/72491-windows-update.html
Then go to Download Center and download them.
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Now there is a very good chance you do not need those so if they do not install either forget about them
or start a Free Incident Report.
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right. - was not able to downlod all security updates KB973709,KB972581,974234.
- Merged byMohan - Microsoft SupportModeratorThursday, October 15, 2009 11:55 PMsimilar problem
- Proposed As Answer bybobkpna Sunday, October 18, 2009 3:44 AM
- Please repost your question in the Windows Update Forum at: http://social.answers.microsoft.com/Forums/en-US/vistawu/threads. I'm sure someone there will be more than happy to assist you with your problem.
Good luck!
Lorien - One - MCSE/MCSA/Network+/A+ - I cannot install the following updates for Office 2007:
Security update for Microsoft Office Outlook 2007(KB972363)
Security update for Microsoft Office Visio Viewer 2007(KB973709)
Security update for the 2007 Microsoft Office System(KB972581)
Security update for the 2007 Microsoft Office System(KB974234)
Update for Microsoft Office Outlook 2007 Junk Email Filter(KB974810)
- This Updates were released yeaterday..can you help me? I've tried many times installing it but it always fails to install.
- Merged byBindu S - Microsoft SupportMicrosoft Support, ModeratorWednesday, November 04, 2009 6:26 PMsame issue
- I cannot install the following updates for Office 2007:
- Hi,
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update. Or go here and put in the KBxxxxxx number
to download it.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Then you can Right Click on the Update in Windows Updates and HIDE.
Some of those you might not need at all.
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bysilversmith Friday, October 16, 2009 4:20 AM
- I have been trying to use Windows update to update my Windows with the above mentioned updates. But had been unsucessful. I have tried more than 10 times, and still nothing was changed.
- Merged byRyanT - Support EngineerMSFTWednesday, October 14, 2009 3:56 PMSimilar problem
- Hi,
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update. Or go here and put in the KBxxxxxx number
to download it.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Then you can Right Click on the Update in Windows Updates and HIDE.
Some of those you might not need at all.
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Wednesday, October 14, 2009 2:46 AM
- Hello! My name is Heleinna. I'm using windows vista home premium edition in my HP Pavilion PC. I encountered an unknown error with the error code 646 in installing 5 important updates: KB972363, KB973709, KB972581, KB974234, and KB974810. Please help! What should I do in order to fixe the issue? Thanks.
- Merged byRyanT - Support EngineerMSFTWednesday, October 14, 2009 3:56 PMSimilar problem
- Proposed As Answer byJayrock85 Sunday, October 18, 2009 1:31 PM
- Hi,
This one has come up often in a short time with a small sampling.
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update. Or go here and put in the KBxxxxxx number
to download it.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Then you can Right Click on the Update in Windows Updates and HIDE.
Some of those you might not need at all.
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Wednesday, October 14, 2009 4:38 AM
I try to this method-1 but i have still same prolem it's dosplay error646 windows encountered an unknown error please someone help me with correct answer
- Hi,
Try this 1st to see if it helps :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update.
Or go here and put in the KBxxxxxx number to download it. Download Center - put in the KBxxxxxx.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
If you get an installer error install this version :
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Wednesday, October 14, 2009 6:25 AM
Heleinna,
I was wondering if you can capture some additional details so that we can help you resolve this problem. Here are some steps:
1. Reproduce the steps to get the error 646.
2. Click Start, and type Windowsupdate.log in the search box. The windowupdate.log file should show up on the list of the search result.
3. Click on the Windowsupdate.log to open it.
4. Scroll to the bottom of the text file. (tip: press CTRL + END)
5. Copy approximately the last 30 lines of the text file, and paste it here as a reply.
Thanks,
-kim- Yukimi,
I was wondering if you can capture some additional details so that we can help you resolve this problem. Here are some steps:
1. Reproduce the steps to get the error 646.
2. Click Start, and type Windowsupdate.log in the search box. The windowupdate.log file should show up on the list of the search result.
3. Click on the Windowsupdate.log to open it.
4. Scroll to the bottom of the text file. (tip: press CTRL + END)
5. Copy approximately the last 30 lines of the text file, and paste it here as a reply.
Thanks,
-kim Liuric,
I was wondering if you can capture some additional details so that we can help you resolve this problem. Here are some steps:
1. Reproduce the steps to get the error 646.
2. Click Start, and type Windowsupdate.log in the search box. The windowupdate.log file should show up on the list of the search result.
3. Click on the Windowsupdate.log to open it.
4. Scroll to the bottom of the text file. (tip: press CTRL + END)
5. Copy approximately the last 30 lines of the text file, and paste it here as a reply.
Thanks,
-kim- Hi Kim
I'm having the same problem as everyone else with the code 646 on the latest updates. I've followed your indtructions, and the last 30 lines of the windowupdate.log file are:
2009-10-14 17:13:42:561 1208 11fc DnldMgr *************
2009-10-14 17:13:42:561 1208 11fc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2009-10-14 17:13:42:561 1208 11fc DnldMgr *********
2009-10-14 17:13:42:561 1208 11fc DnldMgr * Call ID = {438F44E0-1321-46C1-AEB9-83E08ABD6A2F}
2009-10-14 17:13:42:561 1208 11fc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-10-14 17:13:42:561 1208 11fc DnldMgr * Updates to download = 1
2009-10-14 17:13:42:561 1208 11fc Agent * Title = Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
2009-10-14 17:13:42:561 1208 11fc Agent * UpdateId = {40256B75-9C7B-458C-9055-F331318B15D3}.100
2009-10-14 17:13:42:561 1208 11fc Agent * Bundles 1 updates:
2009-10-14 17:13:42:561 1208 11fc Agent * {A73C8364-674F-4827-BBA1-0401AF6585B5}.100
2009-10-14 17:13:42:561 1208 11fc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2009-10-14 17:13:42:561 1208 11fc DnldMgr * Regulation call complete. 0x00000000
2009-10-14 17:13:42:562 1208 11fc DnldMgr *********** DnldMgr: New download job [UpdateId = {3723F87E-66E2-4F47-BA25-EE99F5E85E04}.101] ***********
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3723F87E-66E2-4F47-BA25-EE99F5E85E04 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr * Update is not allowed to download due to regulation.
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3723F87E-66E2-4F47-BA25-EE99F5E85E04 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr *********** DnldMgr: New download job [UpdateId = {64C3E9EA-CA8B-4082-9E19-B901ADB2D555}.100] ***********
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 64C3E9EA-CA8B-4082-9E19-B901ADB2D555 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr * Update is not allowed to download due to regulation.
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 64C3E9EA-CA8B-4082-9E19-B901ADB2D555 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr *********** DnldMgr: New download job [UpdateId = {00EDAE9D-6DDC-4F22-B56B-86B697FA2BA9}.102] ***********
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 00EDAE9D-6DDC-4F22-B56B-86B697FA2BA9 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr * Update is not allowed to download due to regulation.
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 00EDAE9D-6DDC-4F22-B56B-86B697FA2BA9 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr *********** DnldMgr: New download job [UpdateId = {A73C8364-674F-4827-BBA1-0401AF6585B5}.100] ***********
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update A73C8364-674F-4827-BBA1-0401AF6585B5 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr * Update is not allowed to download due to regulation.
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update A73C8364-674F-4827-BBA1-0401AF6585B5 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update A73C8364-674F-4827-BBA1-0401AF6585B5 is "Priority" regulated and can NOT download. Sequence 9345 vs AcceptRate 3114.
2009-10-14 17:13:42:562 1208 11fc Agent *********
2009-10-14 17:13:42:562 1208 11fc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2009-10-14 17:13:42:562 1208 11fc Agent *************
2009-10-14 17:13:42:563 1208 10c8 AU AU checked download status and it changed: Downloading is paused
2009-10-14 17:13:56:886 1208 e24 AU No pending client directive - Hello Rhws,
Thank you for your help in finding a solution.
1. What Operating System are you running?
2. What Service Pack level?
* The above information can be found by...
a. Click START
b. Right click 'Computer' and select 'Properties'
3. Can you provide us with about the first 30 lines of text from the previous update log?
Much appreciated!
Ryan Thieman
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think. - Hi Ryan - thanks for your help.
1. Vista Home Premium
2. Service Pack 2.
3. The first 30 lines of text from the previous update log are:
2009-10-10 15:02:42:592 1128 d4c Misc =========== Logging initialized (build: 7.2.6001.788, tz: +0100) ===========
2009-10-10 15:02:42:619 1128 d4c Misc = Process: C:\Windows\system32\svchost.exe
2009-10-10 15:02:42:756 1128 d4c Misc = Module: c:\windows\system32\wuaueng.dll
2009-10-10 15:02:42:592 1128 d4c Service *************
2009-10-10 15:02:42:827 1128 d4c Service ** START ** Service: Service startup
2009-10-10 15:02:42:979 1128 d4c Service *********
2009-10-10 15:02:44:769 1128 d4c Agent * WU client version 7.2.6001.788
2009-10-10 15:02:44:770 1128 d4c Agent * Base directory: C:\Windows\SoftwareDistribution
2009-10-10 15:02:44:833 1128 d4c Agent * Access type: No proxy
2009-10-10 15:02:44:890 1128 d4c Agent * Network state: Connected
2009-10-10 15:03:30:159 1128 d4c Agent *********** Agent: Initializing Windows Update Agent ***********
2009-10-10 15:03:30:159 1128 d4c Agent *********** Agent: Initializing global settings cache ***********
2009-10-10 15:03:30:159 1128 d4c Agent * WSUS server: <NULL>
2009-10-10 15:03:30:159 1128 d4c Agent * WSUS status server: <NULL>
2009-10-10 15:03:30:159 1128 d4c Agent * Target group: (Unassigned Computers)
2009-10-10 15:03:30:159 1128 d4c Agent * Windows Update access disabled: No
2009-10-10 15:03:30:348 1128 d4c DnldMgr Download manager restoring 0 downloads
2009-10-10 15:03:30:349 1128 d4c AU ########### AU: Initializing Automatic Updates ###########
2009-10-10 15:03:30:351 1128 d4c AU AU setting next detection timeout to 2009-10-10 14:03:30
2009-10-10 15:03:30:352 1128 d4c AU # Approval type: Scheduled (User preference)
2009-10-10 15:03:30:352 1128 d4c AU # Scheduled install day/time: Every day at 3:00
2009-10-10 15:03:30:352 1128 d4c AU # Auto-install minor updates: Yes (User preference)
2009-10-10 15:03:30:472 1128 d4c AU AU finished delayed initialization
2009-10-10 15:03:30:698 1128 d4c Report *********** Report: Initializing static reporting data ***********
2009-10-10 15:03:30:698 1128 d4c Report * OS Version = 6.0.6002.2.0.66304
2009-10-10 15:03:30:698 1128 d4c Report * OS Product Type = 0x00000003
2009-10-10 15:03:30:794 1128 d4c Report * Computer Brand = DIXON
2009-10-10 15:03:30:794 1128 d4c Report * Computer Model = T9408UK
2009-10-10 15:03:30:800 1128 d4c Report * Bios Revision = 080014
2009-10-10 15:03:30:800 1128 d4c Report * Bios Name = Default System BIOS
2009-10-10 15:03:30:800 1128 d4c Report * Bios Release Date = 2007-03-09T00:00:00
2009-10-10 15:03:30:800 1128 d4c Report * Locale ID = 2057
2009-10-10 15:03:30:836 1128 d4c AU ############# - broken
- Edited byKevin HauMSFT, ModeratorTuesday, November 17, 2009 9:23 PMbreaking the thread
- Proposed As Answer byDSimm60617 Friday, October 16, 2009 3:17 PM
Hi Kim
I have McAfee Security Centre installed.
Here is the cut and paste from HKEY Current User:
Windows Registry Editor Version 5.00[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]
"AppData"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,\
00,6f,00,61,00,6d,00,69,00,6e,00,67,00,00,00
"Cache"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,4c,\
00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,4c,00,\
6f,00,63,00,61,00,6c,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,66,\
00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,54,00,65,00,\
6d,00,70,00,6f,00,72,00,61,00,72,00,79,00,20,00,49,00,6e,00,74,00,65,00,72,\
00,6e,00,65,00,74,00,20,00,46,00,69,00,6c,00,65,00,73,00,00,00
"Cookies"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,\
00,6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,\
73,00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,\
00,43,00,6f,00,6f,00,6b,00,69,00,65,00,73,00,00,00
"Desktop"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,44,00,65,00,73,00,6b,00,74,00,6f,00,70,00,00,00
"Favorites"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,46,00,61,00,76,00,6f,00,72,00,69,00,74,00,65,00,73,\
00,00,00
"History"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,4c,\
00,6f,00,63,00,61,00,6c,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,\
66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,48,00,69,\
00,73,00,74,00,6f,00,72,00,79,00,00,00
"Local AppData"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,\
49,00,4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,\
00,4c,00,6f,00,63,00,61,00,6c,00,00,00
"My Music"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,4d,00,75,00,73,00,69,00,63,00,00,00
"My Pictures"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,\
00,4c,00,45,00,25,00,5c,00,50,00,69,00,63,00,74,00,75,00,72,00,65,00,73,00,\
00,00
"My Video"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,56,00,69,00,64,00,65,00,6f,00,73,00,00,00
"NetHood"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,\
00,6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,\
73,00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,\
00,4e,00,65,00,74,00,77,00,6f,00,72,00,6b,00,20,00,53,00,68,00,6f,00,72,00,\
74,00,63,00,75,00,74,00,73,00,00,00
"Personal"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,44,00,6f,00,63,00,75,00,6d,00,65,00,6e,00,74,00,73,\
00,00,00
"PrintHood"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,\
00,6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,\
73,00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,\
00,50,00,72,00,69,00,6e,00,74,00,65,00,72,00,20,00,53,00,68,00,6f,00,72,00,\
74,00,63,00,75,00,74,00,73,00,00,00
"Programs"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,\
00,6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,\
73,00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,\
00,53,00,74,00,61,00,72,00,74,00,20,00,4d,00,65,00,6e,00,75,00,5c,00,50,00,\
72,00,6f,00,67,00,72,00,61,00,6d,00,73,00,00,00
"Recent"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,4c,\
00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,00,\
6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,\
00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,\
52,00,65,00,63,00,65,00,6e,00,74,00,00,00
"SendTo"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,4c,\
00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,00,\
6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,\
00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,\
53,00,65,00,6e,00,64,00,54,00,6f,00,00,00
"Startup"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,\
00,6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,\
73,00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,\
00,53,00,74,00,61,00,72,00,74,00,20,00,4d,00,65,00,6e,00,75,00,5c,00,50,00,\
72,00,6f,00,67,00,72,00,61,00,6d,00,73,00,5c,00,53,00,74,00,61,00,72,00,74,\
00,75,00,70,00,00,00
"Start Menu"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,\
00,4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,\
52,00,6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,\
00,73,00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,\
5c,00,53,00,74,00,61,00,72,00,74,00,20,00,4d,00,65,00,6e,00,75,00,00,00
"Templates"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,\
4c,00,45,00,25,00,5c,00,41,00,70,00,70,00,44,00,61,00,74,00,61,00,5c,00,52,\
00,6f,00,61,00,6d,00,69,00,6e,00,67,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,\
73,00,6f,00,66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,\
00,54,00,65,00,6d,00,70,00,6c,00,61,00,74,00,65,00,73,00,00,00
"{374DE290-123F-4565-9164-39C4925E467B}"=hex(2):25,00,55,00,53,00,45,00,52,00,\
50,00,52,00,4f,00,46,00,49,00,4c,00,45,00,25,00,5c,00,44,00,6f,00,77,00,6e,\
00,6c,00,6f,00,61,00,64,00,73,00,00,00And this is the cut and paste from HKEY Local Machine:
Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\User Shell Folders]
"Common Desktop"=hex(2):25,00,50,00,55,00,42,00,4c,00,49,00,43,00,25,00,5c,00,\
44,00,65,00,73,00,6b,00,74,00,6f,00,70,00,00,00
"Common Documents"=hex(2):25,00,50,00,55,00,42,00,4c,00,49,00,43,00,25,00,5c,\
00,44,00,6f,00,63,00,75,00,6d,00,65,00,6e,00,74,00,73,00,00,00
"CommonPictures"=hex(2):25,00,50,00,55,00,42,00,4c,00,49,00,43,00,25,00,5c,00,\
50,00,69,00,63,00,74,00,75,00,72,00,65,00,73,00,00,00
"CommonMusic"=hex(2):25,00,50,00,55,00,42,00,4c,00,49,00,43,00,25,00,5c,00,4d,\
00,75,00,73,00,69,00,63,00,00,00
"CommonVideo"=hex(2):25,00,50,00,55,00,42,00,4c,00,49,00,43,00,25,00,5c,00,56,\
00,69,00,64,00,65,00,6f,00,73,00,00,00
"{3D644C9B-1FB8-4f30-9B45-F670235F79C0}"=hex(2):25,00,50,00,55,00,42,00,4c,00,\
49,00,43,00,25,00,5c,00,44,00,6f,00,77,00,6e,00,6c,00,6f,00,61,00,64,00,73,\
00,00,00
"Common Start Menu"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,\
00,61,00,74,00,61,00,25,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,\
66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,53,00,74,\
00,61,00,72,00,74,00,20,00,4d,00,65,00,6e,00,75,00,00,00
"Common Programs"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,00,\
61,00,74,00,61,00,25,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,66,\
00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,53,00,74,00,\
61,00,72,00,74,00,20,00,4d,00,65,00,6e,00,75,00,5c,00,50,00,72,00,6f,00,67,\
00,72,00,61,00,6d,00,73,00,00,00
"Common Startup"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,00,\
61,00,74,00,61,00,25,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,66,\
00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,53,00,74,00,\
61,00,72,00,74,00,20,00,4d,00,65,00,6e,00,75,00,5c,00,50,00,72,00,6f,00,67,\
00,72,00,61,00,6d,00,73,00,5c,00,53,00,74,00,61,00,72,00,74,00,75,00,70,00,\
00,00
"Common AppData"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,00,\
61,00,74,00,61,00,25,00,00,00
"Common Templates"=hex(2):25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,\
00,61,00,74,00,61,00,25,00,5c,00,4d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,\
66,00,74,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,5c,00,54,00,65,\
00,6d,00,70,00,6c,00,61,00,74,00,65,00,73,00,00,00Thanks for your help.
- error code 643 and 64 for the vista and office 2007 updates released yesterday. Any solution for this proglem (s)?
- Proposed As Answer bycolt451942 Monday, November 16, 2009 1:18 PM
- Unproposed As Answer byKevin - Support EngineerMSFT, ModeratorMonday, November 16, 2009 7:23 PM
- Merged byKevin HauMSFT, ModeratorWednesday, October 14, 2009 6:59 PMsame issue
- Hello blondie55, welcome.We have multiple support engineers currently identifying the issue and are coming up with a plausible solution for you.Thank you for your patience!
Ryan Thieman
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think. Hi Kim
I have McAfee Security Centre installed.
Thanks for your your RWHS...
Have you tried disabling the firewall from the Mcafee Security Centre before running Windows Update?
When you do, you can turn on the Windows Firewall to be safe.Hi Kim - yes, I've tried installing the updates with the Mcafee firewall turned off, but it doesn't help I'm afraid. There are 4 updates that still won't install (error code 646). The updates that won't install are:
KB973636; KB973709; KB972581; and KB974234
Thanks.- I am not able to Install 5 Updates precisely and evertime i try to install them i get Error message "WindowsUpdate_00000646" "WindowsUpdate_dt000"
I have tried and check for malwares but found none .
Mr_D_A i have even tries the way u have informed in your above post but each time i go to the website i am unable to find download option for the update
Below are the updates which i am unable to install.
1.Security Update for Microsoft Office Outlook 2007 (KB972363)Download size: 11.0 MBYou may need to restart your computer for this update to take effect.Update type: ImportantA security vulnerability exists in Microsoft Office Outlook 2007 that could allow arbitrary code to run when a maliciously modified web page is opened. This update resolves that vulnerability.More information:
http://support.microsoft.com/kb/972363Help and Support:
http://support.microsoft.com/?LN=en-us
2.Security Update for Microsoft Office Visio Viewer 2007 (KB973709)Download size: 2.5 MBYou may need to restart your computer for this update to take effect.Update type: ImportantA security vulnerability exists in Microsoft Office Visio Viewer 2007 that could allow arbitrary code to run when a maliciously modified web page is opened. This update resolves that vulnerability.More information:
http://support.microsoft.com/kb/973709Help and Support:
http://support.microsoft.com/?LN=en-us
3.Security Update for the 2007 Microsoft Office System (KB972581)Download size: 1.0 MBYou may need to restart your computer for this update to take effect.Update type: ImportantA security vulnerability exists in the 2007 Microsoft Office System that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves the vulnerability so that the 2007 Microsoft Office System documents are handled appropriately.More information:
http://support.microsoft.com/kb/972581Help and Support:
http://support.microsoft.com/?LN=en-us
4.Security Update for the 2007 Microsoft Office System (KB974234)Download size: 525 KBYou may need to restart your computer for this update to take effect.Update type: ImportantThis update resolves a problem that can cause programs that use the Outlook View Control with Forms 2.0, such as Microsoft Office Outlook with Business Contact Manager, to stop functioning as expected after Security Update for Microsoft Office Outlook 2007 (KB972363) is installed.More information:
http://support.microsoft.com/kb/974234Help and Support:
http://support.microsoft.com/?LN=en-us
5.Update for Microsoft Office Outlook 2007 Junk Email Filter (KB974810)Download size: 3.2 MBYou may need to restart your computer for this update to take effect.Update type: ImportantThis update provides the Junk E-mail Filter in Microsoft Office Outlook 2007 with a more current definition of which e-mail messages should be considered junk e-mail.More information:
http://support.microsoft.com/kb/974810Help and Support:
http://support.microsoft.com/?LN=en-us
Request youall to kindly help me finda way to install the missing updates . - Hello Everyone,
I think that manually installing the updates might be the best bet. I have seen this solution work a few times and it looks to be the best solution.
Here's the links to install the updates.
KB972363 - http://www.microsoft.com/downloads/details.aspx?FamilyId=d39234a3-c62c-44ba-a626-3179a183ca09&displaylang=en
KB973709 - http://www.microsoft.com/downloads/details.aspx?FamilyId=D20004C5-DD01-459E-8120-5F127E20C085&displaylang=en
KB972581 - http://www.microsoft.com/downloads/details.aspx?FamilyId=98D7C4AB-F8CA-4806-A609-453FB29B02EC&displaylang=en
KB974234 - http://www.microsoft.com/downloads/details.aspx?FamilyId=EC802723-F2B2-400A-A24D-8D8D9092F9EA&displaylang=en
KB974810 - http://www.microsoft.com/downloads/details.aspx?FamilyId=BE9BC30F-8047-433F-BAC1-CABC2AB7075B&displaylang=en
Please let me know if you see any success with the manual installations.
Thanks!
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!- Proposed As Answer byKevin HauMSFT, ModeratorWednesday, October 14, 2009 10:01 PM
- Marked As Answer byShawn - Support EngineerMSFT, ModeratorThursday, November 05, 2009 2:34 PM
- Marked As Answer byKevin HauMSFT, ModeratorMonday, October 19, 2009 3:07 PM
- While installing updates on Oct 13 some updates were successful while others failed the ones that failed were office 2007 updates: Microsoft Office Outlook 2007 (KB972363), Microsoft Office Visio Viewer 2007 (KB973709), 2007 Microsoft Office System (KB972581), 2007 Microsoft Office System (KB974234), Office Outlook 2007 Junk Email Filter (KB974810). I have downloaded the microsoft fix-it tool and it didn't solve the problem. Please help.
- Merged byMohan - Microsoft SupportModeratorThursday, October 15, 2009 11:56 PMsimilar problem
- Hello marie,
Please try manually downloading the updates and let us know if you find any success.
Here's the links to install the updates.
KB972363 - http://www.microsoft.com/downloads/details.aspx?FamilyId=d39234a3-c62c-44ba-a626-3179a183ca09&displaylang=en
KB973709 - http://www.microsoft.com/downloads/details.aspx?FamilyId=D20004C5-DD01-459E-8120-5F127E20C085&displaylang=en
KB972581 - http://www.microsoft.com/downloads/details.aspx?FamilyId=98D7C4AB-F8CA-4806-A609-453FB29B02EC&displaylang=en
KB974234 - http://www.microsoft.com/downloads/details.aspx?FamilyId=EC802723-F2B2-400A-A24D-8D8D9092F9EA&displaylang=en
KB974810 - http://www.microsoft.com/downloads/details.aspx?FamilyId=BE9BC30F-8047-433F-BAC1-CABC2AB7075B&displaylang=en
Please let me know if you see any success with the manual installations. We are looking forward to hearing back!
I hope this helps.
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!- Marked As Answer byKevin HauMSFT, ModeratorWednesday, October 14, 2009 11:46 PM
- I found that solution on someone else's post of the same problem and it worked. I downloaded them manually and ran as administrator. I really hope this issue gets resolved it was a real pain.
- Marked As Answer bymarie929 Wednesday, October 14, 2009 11:46 PM
Hi marie
Thanks a lot for the feedback! I am really happy that you were able to get the issue resolved.
If you find that my answer was what you were looking for, please remember to click the "mark as answer" box below!- Marked As Answer bymarie929 Thursday, October 15, 2009 12:03 AM
- Hi thanks for your help in this, I was going nuts why these were not installing. Do you know why this happened via the Microsoft Update site?
- error code 646 comes up when trying to install automatic updates
- KB 972363
- kb973709
- kb972581
- kb974234
- kb974810
- installed and ran malicious software removal tool
- all other updates historically succerssful
- Merged byMohan - Microsoft SupportModeratorThursday, October 15, 2009 11:56 PMsimilar problem
- Sir, Good Evening, this four KB's is important for my Windows Vista Home, but apparently, i tried to update it and install it for the last 2 days but i've getting this error code 646, what should i do, please help me. thank you and god bless!
Update fo Windows KB947821
Security Update for the 2007 Microsoft Office System KB974234
Security Update for the 2007 Microsoft Office System KB972581
Security Update for Microsoft Office Visio Viewer 2007 KB973709- Moved byKeith-Support EngineerMSFT, ModeratorThursday, October 15, 2009 2:52 PM (From:Vista Assistant)
- Merged byMohan - Microsoft SupportModeratorThursday, October 15, 2009 11:57 PMsimilar issue
- Sir, i'm James Carlo. I'm using Windows Vista Home Premium Ed., in my toshiba satellite L515. I encountered this error code 646 in the last 2 days, this are the important files that the computer said to it failed:
Update fo Windows KB947821
Security Update for the 2007 Microsoft Office System KB974234
Security Update for the 2007 Microsoft Office System KB972581
Security Update for Microsoft Office Visio Viewer 2007 KB973709- Merged byMohan - Microsoft SupportModeratorFriday, October 16, 2009 12:17 AMsimilar issue
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/f3390e74-9961-4aae-8a05-554c1a9cf1a2
And read the info at the above link.
Compliments of: David_O - Support EngineerMSFT, Moderator
This problem occurs when the Windows Update agent file Wups2.dll is registered incorrectly in the registry. Because the registry files that correspond to the Wups2.dll file are missing, update installations are unsuccessful. There are two methods to resolve this issue, use method one first and if it did not resolve your issue, proceed to method 2
Method 1: Register the Windows Update files
1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S1. In Notepad, on the File menu, click Save As.
2. In the Save as type list, click All Files.
3. In the File name box, type register.bat.
4. Save the Register.bat file to your desktop.
5. Right-click the Register.bat file, and then click Run as administrator.Collapse this imageExpand this imageIf you are prompted for an administrator password or for a confirmation, type the password or click Continue.
6. Try to install updates again.
Method 2: Download and install the Windows Update agent
For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This is the Vista Install, Upgrade and Activate Forum.
You will get the best help for any Update/Service Pack problem in the Vista Update Forum; link below:
http://social.answers.microsoft.com/Forums/en-US/vistawu/threads
When you repost there, kindly include any Error Codes, and exactly what happens when you attempt to Update.
That way you will receive the best help there.
Cheers.
Mick Murphy - Microsoft Partner- Edited byMichael Murphy Friday, October 16, 2009 12:12 AM
- Edited byMichael Murphy Thursday, October 15, 2009 6:53 AM
- thank you sir Mick
- Sir, i'm James Carlo.
I'm using Windows Vista Home Premium Ed., in my toshiba satellite L515. I encountered this error code 646 windows update encountered unknown error in the last 2 days, this are the important files that the computer said to be failed:
Update fo Windows KB947821
Security Update for the 2007 Microsoft Office System KB974234
Security Update for the 2007 Microsoft Office System KB972581
Security Update for Microsoft Office Visio Viewer 2007 KB973709
Please help me,
thank you sir- Merged byMohan - Microsoft SupportModeratorFriday, October 16, 2009 12:14 AMsimilar issue
- You're welcome.
They will know how to advise you about your Update problems there.
Cheers.
Mick Murphy - Microsoft Partner - Hi,
Try this 1st to see if it helps :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update. Or go here and put in the KBxxxxxx number
to download it.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
Some of those you might not need at all.
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Thursday, October 15, 2009 5:53 AM
- i will try this sir
- I got error code 646 when I installed security updates for the following
Microsoft Office Visio Viewer 2007 (KB973709)
2007 Microsoft Office System (KB972581)
2007 Microsoft Office System (KB974234)
Also everytime I use a search engine then type something on the search field, when it opens the results I could no longer click on the links on the results page...neither will the results page close...i would need the task manager to close it and when I do, all tabs are shut, it is very annoying...it says the page is in compatibility view- Merged byMohan - Microsoft SupportModeratorFriday, October 16, 2009 12:13 AMsimilar issue
- Hi,
Try this 1st to see if it helps :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update. Or go here and put in the KBxxxxxx number
to download it.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
Some of those you might not need at all.
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
==========================================
For search issue :
Reset IE default associations :
How to Set Default Associations For a Program in Vista
http://www.vistax64.com/tutorials/83196-default-programs-program-default-associations.html
Then do these to clear corruption and repair/replace damaged/missing system files.
Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
--------------------------------------------------------------
Then :
What antivirus/antispyware/security product do you have on machine? Include any you have EVER has on this
machines including those you uninstalled (they leave remnants behind which can cause strange issues).
If no joy something maybe blocking it.
Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?
IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK
IE - Tools - Internet Options - Security Tab - click reset all zones to default - Apply / OK
Close and restart IE and/or IE with no addons
any better?
IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java still installs it
and it causes issues - you ever update Java go back in and disable it again.) Look for other possible problems.
Windows Defender - Tools - Software Explorer - look for issues with programs that do not look right. Permitted
are usually OK and "not permitted" are not always bad. If in doubt about a program ask about it here.
Could be a BHO - BHOremover - Free - standalone program, needs no install, download and run - not all
are bad however some can cause your issue (Toolbars are BHO's).
http://securityxploded.com/bhoremover.php
Startup Programs
http://www.vistax64.com/tutorials/79612-startup-programs-enable-disable.html
Also get Malwarebytes - free - use as scanner only.
http://www.malwarebytes.org/
-----------------------------------------------------------
After the above if you need to reset Search Provider
IE - set Search provider as you wish.
Tools - Manage Add-ons - Search Providers - Select the Search Provider you want by clicking on one
you can Move it UP or DOWN the list - Set the one you want as the Default (Usually the 1st choice)
and you can REMOVE any you do not want on list. Then on LOWER LEFT check -> Prevent programs
from suggesting changes to my default search provider.
Add Search Providers to Internet Explorer
http://www.microsoft.com/windows/ie/searchguide/en-en/default.mspx
Change Default Search Provider
http://malektips.com/internet_explorer_7_0005.html
More than you need but a tip on where it is in registry
http://blog.stevienova.com/2006/11/07/ie7-adding-default-search-provider-through-the-windows-registry/
You could also do this from another computer to correct your list.
http://www.mydigitallife.info/2007/03/04/export-save-migrate-or-transfer-ie7-search-providers-list/
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Thursday, October 15, 2009 4:39 PM
- Hello Spirit X, the patch registration clean up tool has 4 different kinds of files and i don't know which one is appropriate for me
- I cannot install the following updates for Office 2007
security update for Microsoft Office Visio Viewer 2007 ( KB973709)
security update for the 2007 Microsoft Office System (KB972581)
security update for the 2007 Microsoft Office System (KB 974234) - Hi,
This is just the doc file for the other 3 versions so you should get and check it.
Patch Registration Tool EULA (Oct 2009) - ENG.docx
Start - type in Search box -> WinVer
Or for more info :
Start - type in Search box -> System Information
How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218
Look under System Summary - then System Type on right pane
You will either have x86 which is 32 bit or x64 which is 64 bit
PatchRegCleanup-ia64.exe <---- this is NOT yours
PatchRegCleanup-x86.exe <---- if 32 bit
PatchRegCleanup-x64.exe <---- if 64 bit
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Let us know if this helps.
Rob - Bicycle - Mark Twain said it right. - Me to is having the same problem as I had try to install these updates several times but with no success.
From Carmel Scerri MALTA - Hi,
Are you using this method?
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Check my 1st response above and Kevin Hau's links a few messages up from here.
Hope this helps.
Rob - Bicycle - Mark Twain said it right. - trying to do updates and it keeps coming up with error code 646
- Merged byMohan - Microsoft SupportModeratorFriday, October 16, 2009 12:00 AMsimilar issue
Hi Kim - yes, I've tried installing the updates with the Mcafee firewall turned off, but it doesn't help I'm afraid. There are 4 updates that still won't install (error code 646). The updates that won't install are:
KB973636; KB973709; KB972581; and KB974234
Thanks.
Hey Rhws...
The error code 646 is typically a error result from the Windows Installer. I was wondering if you can enable to logging features so that we can capture additional details.
You will need to follow the steps in this KB article. In the article make sure you follow the steps under Method #3 (where it begins: "To enable Microsoft Installer Logging and Windows Update Verbose Logging in Windows Vista or in Windows Server 2008..."
Once you have done the changes to the registy to enable logging, run the installer for one of the updates. (example: KB973636). Here is the download link for KB973636. Assuming that the installation would fail, we can then grab the log file from the installer. To locate the log file, you will need to follow these steps:
1. Click Start Type %temp% in the Start Search box, and then OK or press ENTER.
2. Locate a recent file that start with "msi". (if you see multiple log files that starts with "msi", be sure to take the most recent one).
Let me know if you have any difficulties with the steps..
Your time on this is greatly appreciated.
-k- Hi,
Some are getting an Installer error so this is needed :
If you get an Installer error install this then go back to the downloads or the PatchReg Tool.
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
Select the correct version to download same as in the above message.
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Thursday, October 15, 2009 4:39 PM
- OK, here's the latest....
I followed Kevin's solution above and installed the updates manually by clicking on the links in his post. They all worked - the only link that was missing was
KB973636 which I looked up for myself: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6f96de9a-62d8-428f-9567-51d55c129be6
Everything is all working as it should be!
Thanks to all for your help - good work lads! Hi Marie,
Welcome to Microsoft Vista answers Forums!
This problem occurs when the Windows Update agent file Wups2.dll is registered incorrectly in the registry. Because the registry files that correspond to the Wups2.dll file are missing, update installations are unsuccessful. There are two methods to resolve this issue, use method one first and if it did not resolve your issue, proceed to method 2
Method 1: Register the Windows Update files
1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S1. In Notepad, on the File menu, click Save As.
2. In the Save as type list, click All Files.
3. In the File name box, type register.bat.
4. Save the Register.bat file to your desktop.
5. Right-click the Register.bat file, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password or click Continue.
6. Try to install updates again.
Method 2: Download and install the Windows Update agent
For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base:
Please refer the following for the similar issue:-
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/f3390e74-9961-4aae-8a05-554c1a9cf1a2
Method 3 : You may also download each update and install it manually.
This issue may also occur if the Office Source Engine service (Ose.exe) startup type is set to Disabled. By default, the Office Source Engine service startup type is set to Manual. Microsoft Windows Installer uses a custom action to start the Office Source Engine service. However, Windows Installer cannot start the Office Source Engine service if the Office Source Engine service is disabled.
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do this, follow these steps:
a. Click Start, click Run, type services.msc, and then click OK.
b. In the list of services, double-click Office Source Engine.
c. View the option that appears in the Startup type list.
2. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
3. Try to install the Office Update packages again.
Check out this link which talks about how to enable Ose.exe file.
http://support.microsoft.com/kb/903774
Let me know if this helped.
Regards :
Divya R – Microsoft Support
Visit our Microsoft Answers Feedback Forum and let us know what you think
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/f3390e74-9961-4aae-8a05-554c1a9cf1a2
Read the info at the above link re that Error Code.
If that does not help:
This is the Vista Install, Upgrade and Activate Forum.
You will get the best help for any Update/Service Pack problem in the Vista Update Forum; link below:
http://social.answers.microsoft.com/Forums/en-US/vistawu/threads
When you repost there, kindly include that Error Code, and exactly what happens when you attempt to Update.
That way you will receive the best help there.
Cheers.
Mick Murphy - Microsoft Partner- I have gotten these messages after Windows Update won't let me install 4 updates:
code 646 Windows Update encountered an unknown error.
code 643 Windows Update encountered an unknown error.
What is the problem?- Merged byKevin - Support EngineerMSFT, ModeratorTuesday, October 27, 2009 11:19 PMsame issue
- Hello Marie,
Thank you for using Microsoft Answers Forums.
Try the following steps to install the update successfully.
_____________________________________________________________________________________
Stop the services pertaining to Windows Update.
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. If you receive a notification from User Account Control simply click Continue.
3. At the command prompt, type the following commands and then press ENTER after each command.
net stop wuauserv
net stop bits
net stop cryptsvc
4. Please do not close the Command Prompt window.
_____________________________________________________________________________________
Rename folders pertaining to Windows Update
At the command prompt, type the following commands and then press Enter after each command:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
_____________________________________________________________________________________
Start services pertaining to Windows Update.
net start wuauserv
net start bits
net start cryptsvc
Close the Command Prompt window.
_____________________________________________________________________________________
Reset Windows Update components
http://support.microsoft.com/kb/971058
_____________________________________________________________________________________
Download the standalone package file of the update “KB967043” and install it.
Visit the following link to download the update: http://www.microsoft.com/downloads/details.aspx?familyid=628280fe-e035-4274-85f2-393d9bad543c&displaylang=en
Restart the computer once the update is installed.
_____________________________________________________________________________________
That should fix the issue.
Thank you.
UDAY$012 Please let me know whether the solution worked or not, I appreciate and value your feedback.- Proposed As Answer byAugustine® The GEEK™ Wednesday, November 11, 2009 4:13 AM
- Proposed As Answer byAugustine® The GEEK™ Thursday, October 15, 2009 9:48 PM
- Hello Vantilboy,
Thank you for Using Microsoft Answers Forums.
Solutions:
Solution for code 646:
_____________________________________________________________________________________Stop the services pertaining to Windows Update.
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. If you receive a notification from User Account Control simply click Continue.
3. At the command prompt, type the following commands and then press ENTER after each command.
net stop wuauserv
net stop bits
net stop cryptsvc
4. Please do not close the Command Prompt window.
_____________________________________________________________________________________
Rename folders pertaining to Windows Update
At the command prompt, type the following commands and then press Enter after each command:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
_____________________________________________________________________________________
Start services pertaining to Windows Update.
net start wuauserv
net start bits
net start cryptsvc
Close the Command Prompt window.
_____________________________________________________________________________________
Reset Windows Update components
http://support.microsoft.com/kb/971058
_____________________________________________________________________________________
Download the standalone package file of the update “KB967043” and install it.
Visit the following link to download the update: http://www.microsoft.com/downloads/details.aspx?familyid=628280fe-e035-4274-85f2-393d9bad543c&displaylang=en
Restart the computer once the update is installed.
_____________________________________________________________________________________
Solution for code 643:
This is a common issue with the .NET Framework Updates.
http://support.microsoft.com/kb/923100
Follow the steps from the above web link to resolve the issue.
That should do the tirck for you.
Thank you.
UDAY$012 Please let me know whether the solution worked or not, I appreciate and value your feedback.- Unproposed As Answer byRyanT - Support EngineerMSFTSunday, October 25, 2009 11:51 AM
- Proposed As Answer byAugustine® The GEEK™ Thursday, October 15, 2009 9:57 PM
OK, here's the latest....
I followed Kevin's solution above and installed the updates manually by clicking on the links in his post. They all worked - the only link that was missing was
KB973636 which I looked up for myself: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6f96de9a-62d8-428f-9567-51d55c129be6
Everything is all working as it should be!
Thanks to all for your help - good work lads!
Hey Rhws,
Thanks for the update! I'm glad that you are up and running again.
For anyone else that is experiencing this problem (error 646), please try to follow the instructions. The information and details will help us find the cause of the problem as soon as possible.
You will need to follow the steps in this KB article. In the article make sure you follow the steps under Method #3 (where it begins: "To enable Microsoft Installer Logging and Windows Update Verbose Logging in Windows Vista or in Windows Server 2008..."
Once you have done the changes to the registy to enable logging, run the installer for one of the updates. (example: KB973636). Here is the download link for KB973636. Assuming that the installation would fail, we can then grab the log file from the installer. To locate the log file, you will need to follow these steps:
1. Click Start Type %temp% in the Start Search box, and then OK or press ENTER.
2. Locate a recent file that start with "msi". (if you see multiple log files that starts with "msi", be sure to take the most recent one).
Let me know if you have any difficulties with the steps..
Your time and effort on this is greatly appreciated.
-k- Proposed As Answer bykerplatz Thursday, October 15, 2009 11:34 PM
- I have been experiencing the same porblem with the same updates. I also still have MS Works 8 installed and got the same update error code 646 for it. I have tried Method 1 in Divya R's response below and can report that did not work for me. I will try the other method next. Note I also had a failed update with error code 643 for the Microsoft .NET Framework 1.1 Service Pack 1 Security update (KB953297). It was recommended that I first uninstall the Service Pack 1 and the .Net Framework 1.1 and then reinstall them, then down the security update manually and run it manually after saving it locally. That did correct that problem. I was hoping I might be able to try manually downloading some of these Office 2007 updates to see if a manual install would work for them but have not been able to find the links to the update files in the Bulletin for the updates like I did for the .NET Framework update. I will let you know if Method 2 below works for me next.
- First I hid the updates and then I went to the microsoft website and downloaded the updates manually and then right clicked the file and selected run as administrator and that seemed to work. I was able to download other updates so I'm not sure why these particular updates didn't install. A lot of people having been having the issue so I think there is a problem on microsoft's end.
- Hello Silversmith,
Thank you for using Microsoft Answers Forums.
_____________________________________________________________________________________
Try the following steps to install the update successfully.
· 1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S1. In Notepad, on the File menu, click Save As.
2. In the Save as type list, click All Files.
3. In the File name box, type register.bat.
4. Save the Register.bat file to your desktop.
5. Right-click the Register.bat file, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password or click Continue.
6. Try to install updates again.
_____________________________________________________________________________________
Download and install the Windows Update agent
For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base: 949104
_____________________________________________________________________________________
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do this, follow these steps:
a. Click Start, click Run, type services.msc, and then click OK.
b. In the list of services, double-click Office Source Engine.
c. View the option that appears in the Startup type list.
2. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
3. Try to install the Office Update packages again.
Check out this link which talks about how to enable Ose.exe file.
http://support.microsoft.com/kb/903774
_____________________________________________________________________________________
·
Stop the services pertaining to Windows Update.
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. If you receive a notification from User Account Control simply click Continue.
3. At the command prompt, type the following commands and then press ENTER after each command.
net stop wuauserv
net stop bits
net stop cryptsvc
4. Please do not close the Command Prompt window.
_____________________________________________________________________________________
Rename folders pertaining to Windows Update
At the command prompt, type the following commands and then press Enter after each command:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
_____________________________________________________________________________________
Start services pertaining to Windows Update.
net start wuauserv
net start bits
net start cryptsvc
Close the Command Prompt window.
_____________________________________________________________________________________
Reset Windows Update components
http://support.microsoft.com/kb/971058
_____________________________________________________________________________________
Download the standalone package file of the update “KB967043” and install it.
Visit the following link to download the update: http://www.microsoft.com/downloads/details.aspx?familyid=628280fe-e035-4274-85f2-393d9bad543c&displaylang=en
Restart the computer once the update is installed.
_____________________________________________________________________________________
That should fix the issue.
Thank you.
UDAY$012 Please let me know whether the solution worked or not, I appreciate and value your feedback.- Proposed As Answer byAugustine® The GEEK™ Thursday, October 15, 2009 11:30 PM
Hello Evilwimp18,
Thank you for using Microsoft Answers Forums.
Solution:
_____________________________________________________________________________________Try the following steps to install the update successfully.
· 1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S1. In Notepad, on the File menu, click Save As.
2. In the Save as type list, click All Files.
3. In the File name box, type register.bat.
4. Save the Register.bat file to your desktop.
5. Right-click the Register.bat file, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password or click Continue.
6. Try to install updates again.
_____________________________________________________________________________________
Download and install the Windows Update agent
For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base: 949104
_____________________________________________________________________________________
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do this, follow these steps:
a. Click Start, click Run, type services.msc, and then click OK.
b. In the list of services, double-click Office Source Engine.
c. View the option that appears in the Startup type list.
2. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
3. Try to install the Office Update packages again.
Check out this link which talks about how to enable Ose.exe file.
http://support.microsoft.com/kb/903774
_____________________________________________________________________________________
Stop the services pertaining to Windows Update.
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. If you receive a notification from User Account Control simply click Continue.
3. At the command prompt, type the following commands and then press ENTER after each command.
net stop wuauserv
net stop bits
net stop cryptsvc
4. Please do not close the Command Prompt window.
_____________________________________________________________________________________
Rename folders pertaining to Windows Update
At the command prompt, type the following commands and then press Enter after each command:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
_____________________________________________________________________________________
Start services pertaining to Windows Update.
net start wuauserv
net start bits
net start cryptsvc
Close the Command Prompt window.
_____________________________________________________________________________________
Reset Windows Update components
http://support.microsoft.com/kb/971058
_____________________________________________________________________________________
Download the standalone package file of the update “KB967043” and install it.
Visit the following link to download the update: http://www.microsoft.com/downloads/details.aspx?familyid=628280fe-e035-4274-85f2-393d9bad543c&displaylang=en
Restart the computer once the update is installed.
_____________________________________________________________________________________
That should fix the issue.
Thank you.
UDAY$012 Please let me know whether the solution worked or not, I appreciate and value your feedback.- Proposed As Answer byAugustine® The GEEK™ Thursday, October 15, 2009 11:35 PM
- Please be aware that I have been having this 646 error also. I tried multiple times to install the 4 or 5 MS Office updates. I then installed them manually and I was able to do so with no problems. However, I added another program to Office 2007 (Groove) and I had some of those same updates to perform again. This was no surprise. Windows update gave me the 646 error when I tried to update my computer again.Here is my fear, I will now have to install all updates manually and this I will not stand for, otherwise why have a program that will not perform its tasks. I see the problem as a permissions problem with Vista because every time in the past when I had a problem with Vista it was a permissions problem. I had to give the update files permission before they would install. Hope this helps.
MY PROBLEM IS IDENTICAL - CANNOT INSTALL THE 3 QUOTED UPDATES WHERE DO I GO FROM HERE PLEASE KEITH ? PLEASE EMAIL ME IN IDIOT INSTRUCTIONS. THANK YOU
- Cannot install recent Windows Updates. Get error code 646
- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorFriday, October 16, 2009 3:35 PMSimilar issue
- Hello Redblonde,
Thank you for using Microsoft Answers Forums.
Solution:
_____________________________________________________________________________________Try the following steps to install the update successfully.
· 1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S1. In Notepad, on the File menu, click Save As.
2. In the Save as type list, click All Files.
3. In the File name box, type register.bat.
4. Save the Register.bat file to your desktop.
5. Right-click the Register.bat file, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password or click Continue.
6. Try to install updates again.
_____________________________________________________________________________________
Download and install the Windows Update agent
For more information about how to download and install the latest Windows Update agent, click the following article number to view the article in the Microsoft Knowledge Base: 949104
_____________________________________________________________________________________
To resolve this issue, follow these steps:
1. Determine the status of the Office Source Engine service. To do this, follow these steps:
a. Click Start, click Run, type services.msc, and then click OK.
b. In the list of services, double-click Office Source Engine.
c. View the option that appears in the Startup type list.
2. If the startup type is set to Disabled, change the startup type to Manual. To do this, click Manual in the Startup type list, and then click OK.
3. Try to install the Office Update packages again.
Check out this link which talks about how to enable Ose.exe file.
http://support.microsoft.com/kb/903774
___________________________________________________________________________________________________________
Stop the services pertaining to Windows Update.
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. If you receive a notification from User Account Control simply click Continue.
3. At the command prompt, type the following commands and then press ENTER after each command.
net stop wuauserv
net stop bits
net stop cryptsvc
4. Please do not close the Command Prompt window.
_____________________________________________________________________________________
Rename folders pertaining to Windows Update
At the command prompt, type the following commands and then press Enter after each command:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
_____________________________________________________________________________________
Start services pertaining to Windows Update.
net start wuauserv
net start bits
net start cryptsvc
Close the Command Prompt window.
_____________________________________________________________________________________
Reset Windows Update components
http://support.microsoft.com/kb/971058
_____________________________________________________________________________________
Download the standalone package file of the update “KB967043” and install it.
Visit the following link to download the update: http://www.microsoft.com/downloads/details.aspx?familyid=628280fe-e035-4274-85f2-393d9bad543c&displaylang=en
Restart the computer once the update is installed.
_____________________________________________________________________________________
That should fix the issue.
Thank you.
UDAY$012 Please let me know whether the solution worked or not, I appreciate and value your feedback.- Proposed As Answer byAugustine® The GEEK™ Thursday, October 15, 2009 11:52 PM
- Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office System (KB972581)
Security Update for Microsoft Office System (KB974234)- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorFriday, October 16, 2009 3:36 PMSimilar issue
- error code 646.What is this error and how can I install the 5 important updates?
- Merged byKevin - Support EngineerMSFT, ModeratorWednesday, October 28, 2009 9:48 PM
was not able to downlod all security updates KB973709,KB972581,974234.
OBVIOUSLY THERE IS A COMMON PROBLEM FOR ALL OF US WITH THESE DOWNLOADS. ITS BEEN SUGGESTED ME 'MIGHT NOT NEED THEM' ?
NOT GOOD ENOUGH WE EITHER DO OR DONT?
WHY DOES NOT MICROSOFT AT LEAST GIVE A HOLDING ANSWER WHILST IT PUTS THE PROBLEM RIGHT?
AT LEAST CONFIRM WE CAN CARRY ON UNTIL MICROSOFT SUPPLIES AN AUTOMATIC DOWNLOAD/INSTALLATION CORRECTION.
A PROFESSIONAL AUTHORATIVE REPLY PLEASE?
EMAIL US INSTEAD OF LEAVING US TRYING TO FIND AN ANSWER.
THANK YOU MICROGOSH- KEVEN MY BOY 10 GOLD STARS. ALL 3 DOWNLOADED EASEY PEASEY AS THE YOUNGSTERS SAY AND I'M AN OLDIE OF 76. SPENT HALF OF TODAY TRYING TO RESOLVE THIS PROB AND NOW YOU HAVE DONE IT FOR ME IN LESS THAN 5 MINS. MANY THANKS. IF ONLY I COULD REMEMBER HOW TO GET BACK HERE IF I HAVE ANOTHER SIMILAR PROB. GAVE NORTON CONTROL FOR NEARLY AN HOUR EARLIER AND THEY COULD NOT CRACK IT BUT Y0U HAVE. FOREVER GRATEFUL MICROGOSH. P.S. I AM DISAPPOINTED THAT MICROSOFT HAVE NOT GIVEN US MORE INFO.
Do you think you can delete the windows update history?If so, can you tell me how?And is it safe to do it? I just want to remove those updates that marks as "FAILED"..
I have resolved the issue on the "646" problem by installing the updates one by one..
Do you think you can delete the windows update history?If so, can you tell me how?And is it safe to do it? I just want to remove those updates that marks as "FAILED".- See http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/4a971145-86ca-4b80-a545-93a36536d690
~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft - I'd like to throw my name in that hat on this one too...I have Windows 7 Ultimate Edition (Yes it's legal and I already have it) I can't manually install the updates. I've tried to disable my virus scanner and my firewall but no luck. I tried creating Register.bat and turning on the OSE service.
Here's a paste from the log:
2009-10-15 22:40:22:784 1020 116c DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2009-10-15 22:40:22:784 1020 116c DnldMgr *********
2009-10-15 22:40:22:784 1020 116c DnldMgr * Call ID = {FCA9963F-EE9A-4C3D-96C6-EE41A7BD18BD}
2009-10-15 22:40:22:784 1020 116c DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2009-10-15 22:40:22:784 1020 116c DnldMgr * Updates to download = 1
2009-10-15 22:40:22:784 1020 116c Agent * Title = Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
2009-10-15 22:40:22:784 1020 116c Agent * UpdateId = {40256B75-9C7B-458C-9055-F331318B15D3}.100
2009-10-15 22:40:22:784 1020 116c Agent * Bundles 1 updates:
2009-10-15 22:40:22:784 1020 116c Agent * {A73C8364-674F-4827-BBA1-0401AF6585B5}.100
2009-10-15 22:40:22:784 1020 116c DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2009-10-15 22:40:22:784 1020 116c DnldMgr * Regulation call complete. 0x00000000
2009-10-15 22:40:22:793 1020 116c DnldMgr *********** DnldMgr: New download job [UpdateId = {A73C8364-674F-4827-BBA1-0401AF6585B5}.100] ***********
2009-10-15 22:40:22:793 1020 116c DnldMgr * Queueing update for download handler request generation.
2009-10-15 22:40:22:793 1020 116c DnldMgr Generating download request for update {A73C8364-674F-4827-BBA1-0401AF6585B5}.100
2009-10-15 22:40:22:889 1020 15d4 AU Successfully wrote event for AU health state:0
2009-10-15 22:40:22:937 1020 116c Handler MSP download: file vviewer.cab already exists in sandbox directory (C:\Windows\SoftwareDistribution\Download\03b35f5382961e8e1ef20409075e0088)
2009-10-15 22:40:22:950 1020 116c DnldMgr *********** DnldMgr: New download job [UpdateId = {A73C8364-674F-4827-BBA1-0401AF6585B5}.100] ***********
2009-10-15 22:40:22:952 1020 116c DnldMgr * All files for update were already downloaded and are valid.
2009-10-15 22:40:22:979 1020 116c Agent *********
2009-10-15 22:40:22:979 1020 116c Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2009-10-15 22:40:22:979 1020 15d4 AU >>## RESUMED ## AU: Download update [UpdateId = {40256B75-9C7B-458C-9055-F331318B15D3}, succeeded]
2009-10-15 22:40:22:979 1020 116c Agent *************
2009-10-15 22:40:22:979 1020 15d4 AU #########
2009-10-15 22:40:22:979 1020 15d4 AU ## END ## AU: Download updates
2009-10-15 22:40:22:979 1020 15d4 AU #############
2009-10-15 22:40:22:979 1020 15d4 AU Setting AU scheduled install time to 2009-10-16 07:00:00
2009-10-15 22:40:22:979 1020 116c Report REPORT EVENT: {69F5EBA7-B0FF-48B1-86A3-0A9323884FC5} 2009-10-15 22:40:22:068-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, October 16, 2009 at 3:00 AM: - Security Update for Microsoft Office Outlook 2007 (KB972363)
2009-10-15 22:40:22:979 1020 116c Report REPORT EVENT: {EFDBD17E-AB8E-436D-88D0-5ED68678ED5F} 2009-10-15 22:40:22:271-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, October 16, 2009 at 3:00 AM: - Security Update for Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007 Microsoft Office System (KB974234)
2009-10-15 22:40:22:980 1020 15d4 AU Successfully wrote event for AU health state:0
2009-10-15 22:40:22:980 1020 116c Report CWERReporter finishing event handling. (00000000)
2009-10-15 22:40:22:981 1020 15d4 AU AU setting pending client directive to 'Install Approval'
2009-10-15 22:40:22:987 1020 15d4 AU Successfully wrote event for AU health state:0
2009-10-15 22:40:22:990 1020 c1c AU Getting featured update notifications. fIncludeDismissed = true
2009-10-15 22:40:22:991 1020 c1c AU No featured updates available.
2009-10-15 22:40:27:523 1020 116c Report REPORT EVENT: {3C58EF5A-A2F7-4E0E-BC2C-63256D54D7D3} 2009-10-15 22:40:22:524-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, October 16, 2009 at 3:00 AM: - Security Update for Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007 Microsoft Office System (KB974234) - Update for Microsoft Office Outlook 2007 Junk Email Filter (KB974810)
2009-10-15 22:40:27:523 1020 116c Report REPORT EVENT: {A855AA19-6320-43F7-BE75-FAAA3BD3DC20} 2009-10-15 22:40:22:783-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, October 16, 2009 at 3:00 AM: - Security Update for Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007 Microsoft Office System (KB974234) - Update for Microsoft Office Outlook 2007 Junk Email Filter (KB974810) - Security Update for the 2007 Microsoft Office System (KB972581)
2009-10-15 22:40:27:524 1020 116c Report REPORT EVENT: {D9A07A99-6ED0-42AD-A7D7-A74F98D6BB9E} 2009-10-15 22:40:22:980-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, October 16, 2009 at 3:00 AM: - Security Update for Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007 Microsoft Office System (KB974234) - Update for Microsoft Office Outlook 2007 Junk Email Filter (KB974810) - Security Update for the 2007 Microsoft Office System (KB972581) - Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
2009-10-15 22:40:27:524 1020 116c Report CWERReporter finishing event handling. (00000000)
2009-10-15 22:40:36:659 1020 f7c AU Launched new AU client for directive 'Install Approval', session id = 0x1
2009-10-15 22:42:09:735 1020 1e20 AU Getting featured update notifications. fIncludeDismissed = true
2009-10-15 22:42:09:735 1020 1e20 AU No featured updates available.
2009-10-15 22:48:59:238 1020 f7c AU ########### AU: Uninitializing Automatic Updates ###########
2009-10-15 22:48:59:253 1020 f7c Report CWERReporter finishing event handling. (00000000)
2009-10-15 22:48:59:316 1020 f7c Service *********
2009-10-15 22:48:59:316 1020 f7c Service ** END ** Service: Service exit [Exit code = 0x240001]
2009-10-15 22:48:59:316 1020 f7c Service *************
Thanks everyone in advance! - I wound up downloading each update at the update site with the kb code #
I downloaded the updates using the update download site and putting in th KB # for each. it worked for me :)
I downloaded the updates using the update download site and putting in th KB # for each. it worked for me :)
- Ohhhhh Yahhhhh !!! Thank U - Thank U - Thank U!!!!!!! It's 5:34A.M. here... it's been snowing like crazy... windy... cold... and I've been stuck in this house for 3 dayz with NOTHING 2do. Normally when this happens, I try to browse to the end of the internet (it helps me avoid cabin-fever).... but noooooo! Not this time, I have spent all my time trying to figure out why ONLY these 5 updates wouldn't install... and now, finally, I can brush my teeth, maybe take a shower, leave ALLLL my clothes OFF- and get some rest!!! Muuuuahaha! I'm delirious right now... nearly brain-dead... where am I? but so happy!!
You see, I didn't get a chance to post a question on this site, it seems that quite a few other people were having problems installing updates KB972363, KB973709, KB972581, KB974234, KB974810, and therefore, the questions I wanted to ask were already posted. Seriously though, I thought for sure something was screwed up on my comp... and it's new too! Blahhhhh!!
Nonetheless, I followed all the links Kevin Hau posted, then downloaded the 5 updates, and followed your instructions to install them using the option "Run as administrator".... and WA LAH!!! It was magic!! The updates installed... the check-mark is green!! Such a relief!!
A bit about me.... ummmm... I probably know enough about computers to get myself into trouble so I did not know I could even install updates using the "Run as administrator" option. I'll have to research what "Run as administrator" really means, but back to what I was saying... I'm not a computer expert but when I get myself into trouble trying to fix something I always manage to get myself OUT of trouble by painstakingly and tediously researching for a solution. I should have just researched the problem more in depth first - - the answer was right here all this time; again, thank you.
There is a blessing beyond your wildest imagination for one who helps another... especially for when they help for FREE!!
The end.- Edited byThe3PointBoy Friday, October 16, 2009 11:46 AMtypos
- I have tried 4 times
- Moved byStephen BootsMVP, ModeratorFriday, October 16, 2009 1:33 PMOS not specified, not MSE (From:Microsoft Security Essentials: Getting Started and Upgrading)
- Merged byKevin - Support EngineerMSFT, ModeratorWednesday, October 28, 2009 9:00 PM
- I get code 646 Windows Update encountered an unknown error too. When I try the fix, I get access denied. I am the only user on the computer, as far as I know I'm in Admin mode. Never changed it to anything other than admin mode.
You can get help with updates via the following:
Windows Update Solution Center - http://support.microsoft.com/ph/6527
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- i have tried to remove this update to no avail
- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorFriday, October 16, 2009 8:36 PMSame issue
- while playing Amazing adventures, a find the hidden object game, my computer locks up and I have to press
ctl,alt,delete to get out of the game. I've experienced this problem 4 times in the last four days.- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorFriday, October 16, 2009 9:28 PMSame issue
- Where can I find out why so many people, including myself, are unable to install these fixes? All I see is one forum entry pointing to another with no meaningful help anywhere.
- hey kevin your suggestion worked for these installs of these updates on my computer one at atime so thank you for your help with these update problems KB973709,KB972581,KB974234
- Proposed As Answer byctjustice Friday, October 16, 2009 4:05 PM
- ERROR CODE 646 I TRIED TO REINSTALL IT DIDN'T WORK
- Merged byKevin - Support EngineerMSFT, ModeratorTuesday, October 27, 2009 3:12 AM
- I tried the suggestion that Douglas O. gave by useing note pad. when i tried to registar the items a flag comes up stating the following: This module "WUPS@.DDL/2 failed to laod. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent.ddl files. the specified module could not be found. any help would be appreciated.
- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorSaturday, October 17, 2009 12:05 PMSame issue
- Hi Liuric,I had the same problem with three of these updates not being accepted, what I did was enter my first KB update into' google'does not matter which number you enter first, you should see the Windows Download Security Center page and all the otherKB downloads Numbers.I then downloaded the updates again one at a time 'saved', then Opened and Ran the updates againand this time they were all accepted and installed successfully. Hope this works for you, best of luck.
- Thank you very much David, this registration of file method worked for me. Thanks again.
- I been having the same problem this morning with MS Office 2007 and MS Works. However, after one try, I received a message saying "Updates not needed."
Still don't know the problem's solution, but evidently we are not alone. - Unable to complete windows updates, error code 646....how do I fix it to
complete updates.
Donald1970- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorSaturday, October 17, 2009 12:04 PMSame issue
- Error code 80070652 code 646
- Merged bySyed V - Microsoft SupportMicrosoft Support, ModeratorSaturday, October 17, 2009 1:52 PMSimilar issue
- Having the same problem.... T've tried 4 times, even tried a restart and turning Microsoft Esstentials off.... No Luck.....
Security Update for Microsoft Office Outlook 2007 (KB972363)
Download size: 11.0 MB
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Download size: 2.5 MB
Security Update for Microsoft Office XP (KB974556)
Download size: 709 KB
Security Update for Microsoft Office XP (KB974811)
Download size: 4.6 MB
Security Update for Microsoft Outlook 2002 (KB973702)
Security Update for Microsoft Works 8 (KB973636)
Security Update for the 2007 Microsoft Office System (KB972581)
Download size: 1.0 MB
Security Update for the 2007 Microsoft Office System (KB974234)
- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorSaturday, October 17, 2009 1:24 PMSame issue
- I keep getting this error code when I try to install updates KB973709, KB972581 & KB974234. I've tried the fix it stuff on here & none of it has worked. Is there anything else I can do?
- Merged byKevin - Support EngineerMSFT, ModeratorWednesday, October 28, 2009 12:11 AM
- I have managed to sort out this particular issue thank you so much for your assistance!
- See this ongoing discussion: http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/4a971145-86ca-4b80-a545-93a36536d690
~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft - I keep getting error messages: Code 646 & 643
- Merged byKevin - Support EngineerMSFT, ModeratorMonday, November 09, 2009 9:41 PM
- Hi,
Try this 1st to see if it helps :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update. Or go here and put in the KBxxxxxx number
to download it.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
If you get an installer error install this version :
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Saturday, October 17, 2009 3:49 AM
- One by one and manual didn't work for me...
- I tried to update my computer with these three and all three failed to update. An "error code 646".
Is there a problem with the update?
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for the 2007 Microsoft Office System (KB972581)
Security Update for the 2007 Microsoft Office System (KB974234)- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorSaturday, October 17, 2009 1:24 PMSame issue
You receive error code 0x80070643 or error code 0x643 when you use the Windows Update or Microsoft Update Web sites to install updates
http://support.microsoft.com/kb/958052
Includes Vista, Windows 2000, Windows Server, Windows XPHow do you fix the code 646?
Possibility: Windows Update agent file Wups2.dll is registered incorrectly and registry files that relate to the Wups2.dll file are missing.Method 1: Register the Windows Update files
1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S
4. In Notepad, on the File menu, click Save As.
5. In the Save as type list, click All Files.
6. In the File name box, type register.bat.
7. Save the Register.bat file to your desktop.
8. Right-click the Register.bat file, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password or click Continue.
9. Try to install updates again.http://support.microsoft.com/kb/958053
see: Method 1: Register the Windows Update fileshttp://support.microsoft.com/kb/326253
Method 5: Register Windows Update engine fileshttp://support.microsoft.com/kb/971058
How do I reset Windows Update components?Method 2: Download and install the Windows Update agent
Windows Update Agent
How to obtain the latest version of the Windows Update Agent to help manage updates on a computer
http://support.microsoft.com/kb/949104Information for network administrators about how to obtain the latest Windows Update Agent
http://support.microsoft.com/kb/946928Click Start, click Run, click Browse, locate the file that you saved and then click Open.
Add the /wuforce switch to the end of the run command, and then click OK. For example, the run command may appear as the following: "C:\WindowsUpdateAgent30-x86.exe" /wuforceClick Run.
Follow the steps to complete the wizard.
Important
To reinstall Windows Update Agent - download the relevant file from one of the links provided above and save it to a drive where Vista is not loaded because the file cannot be launched directly from the system root directory.
Click Start, click Run, type: "D:\WindowsUpdateAgent30-x86.exe /wuforce" (without quotations) and then press Enter to install the Windows Update engine.
Note: There is a space between "D:\WindowsUpdateAgent30-x86.exe" and "/wuforce"D: is the drive where Windows is not installed (ie a flash drive or a 2nd hard drive etc)
TaurArian [MVP] 2005-2010 - Update Servicescode 646 appears while trying to download updates
its happening to me too, i need help with this 646 problem- Proposed As Answer byVCALDWELL Sunday, October 18, 2009 10:23 AM
- Try inserting your Office CD into the appropriate drive bay prior to attempting to install the updates again.
~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft - I had the same problem, 5 updates that would not install.
I tried to manually update them, but only I could only locate one update that could be manually downloaded. On that update, I had to accept the terms and conditions to get it to install.
I tried again to install the four remaining updates, but they would not install.
I noticed that I had 3 optional updates, so I tried to install the optional updates along with the remaining four critical updates.
Everything installed. - I am not able to Install 5 Updates precisely and evertime i try to install them i get Error message "WindowsUpdate_00000646" "WindowsUpdate_dt000"
I have tried and check for malwares but found none .
Mr_D_A i have even tries the way u have informed in your above post but each time i go to the website i am unable to find download option for the update
Below are the updates which i am unable to install.
1.Security Update for Microsoft Office Outlook 2007 (KB972363)Download size: 11.0 MBYou may need to restart your computer for this update to take effect.Update type: ImportantA security vulnerability exists in Microsoft Office Outlook 2007 that could allow arbitrary code to run when a maliciously modified web page is opened. This update resolves that vulnerability.More information:
http://support.microsoft.com/kb/972363Help and Support:
http://support.microsoft.com/?LN=en-us
2.Security Update for Microsoft Office Visio Viewer 2007 (KB973709)Download size: 2.5 MBYou may need to restart your computer for this update to take effect.Update type: ImportantA security vulnerability exists in Microsoft Office Visio Viewer 2007 that could allow arbitrary code to run when a maliciously modified web page is opened. This update resolves that vulnerability.More information:
http://support.microsoft.com/kb/973709Help and Support:
http://support.microsoft.com/?LN=en-us
3.Security Update for the 2007 Microsoft Office System (KB972581)Download size: 1.0 MBYou may need to restart your computer for this update to take effect.Update type: ImportantA security vulnerability exists in the 2007 Microsoft Office System that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves the vulnerability so that the 2007 Microsoft Office System documents are handled appropriately.More information:
http://support.microsoft.com/kb/972581Help and Support:
http://support.microsoft.com/?LN=en-us
4.Security Update for the 2007 Microsoft Office System (KB974234)Download size: 525 KBYou may need to restart your computer for this update to take effect.Update type: ImportantThis update resolves a problem that can cause programs that use the Outlook View Control with Forms 2.0, such as Microsoft Office Outlook with Business Contact Manager, to stop functioning as expected after Security Update for Microsoft Office Outlook 2007 (KB972363) is installed.More information:
http://support.microsoft.com/kb/974234Help and Support:
http://support.microsoft.com/?LN=en-us
5.Update for Microsoft Office Outlook 2007 Junk Email Filter (KB974810)Download size: 3.2 MBYou may need to restart your computer for this update to take effect.Update type: ImportantThis update provides the Junk E-mail Filter in Microsoft Office Outlook 2007 with a more current definition of which e-mail messages should be considered junk e-mail.More information:
http://support.microsoft.com/kb/974810Help and Support:
http://support.microsoft.com/?LN=en-us
Request youall to kindly help me finda way to install the missing updates .
Seems that some more information pages no longer have the download link, so search downloads for the download using the "kb number" eg: Update for Microsoft Office Outlook 2007 Junk Email Filter (KB974810), search for KB974810 in downloads. - I been having problems with windows updates............I had 16 important updates to download.......12 was downloaded and 4 kept getting error code 646. Turned off firewall and tried again...with no luck. While checking forum with people with the same problem. I read one suggestion telling me that If you have Window live messenge new version pop ups, which I did, but ignored the pop up. After reading suggestion from forum, I finally clicked on windows messenger new version and completed the download. I restarted my windows vista home premium laptop,
with my fingers crossed I tried again to download windows update......,,with a blink of an eye....download was completed.....no error code 646. Worked for me might work for you.
I was so desperate to fix problem, I called micro -soft technical support line. Agent said I would be charged estimate amount of $100,00 but less then $200.00. Thank goodnes I waited to check forums pertaining to the same problem I had. Very Happy!!!!!!- Merged byNaveen K - Microsoft SupportMicrosoft Support, ModeratorSaturday, October 17, 2009 6:07 PM
- I am unable to update the following due to "error message 646"
KB973636
KB973709
KB972581
KB974234
Can somebody please help?? I'm so confused...........- Merged byMohan - Microsoft SupportModeratorSunday, October 18, 2009 4:06 PMsame issue
- Hi,
Try this 1st to see if it helps :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update.
Or go here and put in the KBxxxxxx number to download it. Download Center - put in the KBxxxxxx.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
If you get an installer error install this version :
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who might
have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Saturday, October 17, 2009 12:47 PM
- That did it! Thank you very much.....
I am losing all faith in Vista. I have 2 computers with it on. Sure would be nice for Microsoft to give Vista users a FREE upgrade to Windows 7 since Vista has been nothing but PROBLEMS since it came out.
Please respond to <email removed>Security update for Microsoft Office Outlook 2007(KB972363)
Security update for Microsoft Office Visio Viewer 2007(KB973709)
Security update for the 2007 Microsoft Office System(KB972581)
Security update for the 2007 Microsoft Office System(KB974234)
Update for Microsoft Office Outlook 2007 Junk Email Filter(KB974810)- Merged byKevin - Support EngineerMSFT, ModeratorTuesday, October 27, 2009 10:05 PMissue
- Edited byKevin - Support EngineerMSFT, ModeratorTuesday, October 27, 2009 10:03 PMemail removed
- Glad to be of help. Please mark my reply above as answer so others can find it.
Good work!
Rob - Bicycle - Mark Twain said it right. Hello Vantilboy,
Thank you for Using Microsoft Answers Forums.
Solutions:
Solution for code 646:
_____________________________________________________________________________________Stop the services pertaining to Windows Update.
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. If you receive a notification from User Account Control simply click Continue.
3. At the command prompt, type the following commands and then press ENTER after each command.
net stop wuauserv
net stop bits
net stop cryptsvc
4. Please do not close the Command Prompt window.
_____________________________________________________________________________________
Rename folders pertaining to Windows Update
At the command prompt, type the following commands and then press Enter after each command:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
_____________________________________________________________________________________
Start services pertaining to Windows Update.
net start wuauserv
net start bits
net start cryptsvc