Vista boots to no screen after auto update
- This morning I saw there were updates waiting and I installed them during a shut down (there were 16 of them). A few minutes after everything had shut down I realized I still needed to grab a file before I headed out so I restarted the machine. No video at all... just a black screen. Machine appears to have finished booting as the power button does not cause instant power down. I tried a reset button reboot. Machine reboots but still no video output... black screen.
I have no idea what the updates were, though update 1 of 16 seemed to take about 8 minutes on its own.
Suggestions?1 person got this answerI do too
Answers
- Finally sorted problem out and booted into Vista.
Steps perfomed to get things working:
1. disconnected old hard drive with several bad sectors on it.
That's all. Vista booted magically.
But lost the whole day restoring backups, managing BIOS settings, runnings disk checks, performing system restore...
Microsoft should make such errors appear in more user friendly manner.
All other diagnostic utilities and Acronis true image had no problems with that old disk drive.- Proposed As Answer bydmmedia Wednesday, July 15, 2009 11:08 PM
- Marked As Answer byGulrez A - Microsoft SupportModeratorWednesday, July 22, 2009 4:32 PM
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- I replaced the video card... same result. Changed out cables no effect. Tested on different monitor, no change. No bios audible error code. MoB problem coincident with MS update? Unlikely, but possible I guess. Any suggestions as to what else I could check?
I have almost exactly the same problem, 16 updates loaded. On restart the machine appears to start windows then displays a blank screen. Ok I also get a mouse pointer.
I’ve tried starting in Safe mode (F8) and recovery (F3). Neither have worked. If anyone has any ideas or fixes please let us know.
- I don't get anything on my screen. No boot messages... nothing, but the system sounds and acts like stuff is going on. I've putz'd around most of the day switching out equipment with no change. So far all equipment checks out no problem.
- More shuffling of equipment and isolation of the machine... still no change... certainly appears to be connected to the 16 updates that were installed yesterday morning.
- Hello bhaskett,
Thank you for writing to Microsoft Answers Vista Forum.
You may try the steps below in order to boot to the Desktop.
- Boot to Safe mode and perform a System Restore to the previous date on which it working fine. Refer this link to boot "Safe mode"
http://windowshelp.microsoft.com/Windows/en-US/help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx
- Once you are in Safe mode, try performing a System Restore:
To restore the operating system back to an earlier date, follow these steps:
1. Click Start, type system restore in the Start Search box, and then click System Restore in the Programs list.
2. If you are prompted for an administrator password or confirmation, type your password or click Continue.
3. In the System Restore dialog box, click Choose a different restore point, and then click next.
4. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click next.
5. Click Finish.
The computer restarts, and the system files and settings are returned to the state that they were in at the time that the restore point was created.
Here is a link for System Restore if you would like more information:
http://support.microsoft.com/kb/936212/
Let us know if that helps.
Thanks and Regards,
Chethan Kumar.
Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byGulrez A - Microsoft SupportModeratorTuesday, July 14, 2009 12:45 PM
- Unmarked As Answer byDavid_O - Support EngineerMSFT, ModeratorWednesday, July 15, 2009 2:49 PM
- Same situation here.
Just had installed about 6 updates, rebooted and got stuck with black screen.
No mouse cursor, no keyboard led activity while pressing num lock, no hdd activity.
Safe mode does not boot either.
Booting with last known good configuration ended with the same result.
Booting from Vista DVD also brings the black screen, but with working cursor.
The system is Vista Home Premium x64.
Suggestion found on other forums are to wait 20 minutes to several hours until Vista does apply own updates and boot up.
Seems very strange, but few people reported that to work.
Is there any way to troubleshoot this issue?
MS people, you may contact me using e-mail address from my profile and I hope we can help each other with this problem.
My computer is set up as web and voip server and needs to be brought online asap.
PS. just performed hardware check and the hardware is OK.
UPD. The same updates are shown to be ready for my notebook, but fortunately, I have everywhere setup manual update installation and now have one working computer.
Updates are:
KB973346: Cumulative security update for active x killbits
KB961371: Security update
KB890830: Windows malicious software removal tool
KB905866: Update for windows e-mail junk filter
KB971933: Update for microsoft office outlook junk e-mail filter
Also, my computer was switched on over night, but suggenstion from forums did not work and I still see the blank screen.
- Edited bydmmedia Wednesday, July 15, 2009 7:25 AMUpdated information
- Hi all,I am having the same problem. Today I installed the latest update (there was only 1 for me) and now the computer is not booting up correctly. I get a blank screen when I try to boot in system repair mode or normal startup mode. Help!!
- OK, I have figured out potential problem, but still unable to solve it.
Problem seems to exist with SATA drivers.
If I change BIOS settings from SATA RAID to IDE or AHCI, I can boot from Vista installation DVD and run System restore and/or disk check.
But after performing check or restoring to previous restore point, when I want to boot Vista I have to change BIOS settings back to SATA RAID (since my computer is configured to use RAID driver), I still get black screen and Vista DVD do not boot also.
If I unplug HDD cables, I can boot Vista DVD without toggling BIOS, but that's useless without hard disks.
Any suggestions?- Proposed As Answer bydmmedia Wednesday, July 15, 2009 11:03 PM
- Finally sorted problem out and booted into Vista.
Steps perfomed to get things working:
1. disconnected old hard drive with several bad sectors on it.
That's all. Vista booted magically.
But lost the whole day restoring backups, managing BIOS settings, runnings disk checks, performing system restore...
Microsoft should make such errors appear in more user friendly manner.
All other diagnostic utilities and Acronis true image had no problems with that old disk drive.- Proposed As Answer bydmmedia Wednesday, July 15, 2009 11:08 PM
- Marked As Answer byGulrez A - Microsoft SupportModeratorWednesday, July 22, 2009 4:32 PM
Finally sorted problem out and booted into Vista.
Steps perfomed to get things working:
1. disconnected old hard drive with several bad sectors on it.
That's all. Vista booted magically.
But lost the whole day restoring backups, managing BIOS settings, runnings disk checks, performing system restore...
Microsoft should make such errors appear in more user friendly manner.
All other diagnostic utilities and Acronis true image had no problems with that old disk drive.
I will agree with dmmedia. After several days and many headaches trying EVERYTHING I finaly broke down and said that I was going to re-install the Vista OS. The last attempt was to do a HDD test- Mine would not even get up the repair console.
I went to Hitachi's site(who makes my HDD) and used the test and repair. It found several bad sectors and tried to repair, it did fix some but not all - it suggested I run the program again. After it ran and no bad sectors found I restarted and repair console came up without a problem. I lost nothing!!!
After several days and many headaches
...
I lost nothing!!!
You've lost several days.
