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Answerwindows update error 80070002

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  • Friday, April 03, 2009 10:15 PMBrent-Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Hello,

    Take a look at the following Windows Help and How To article.  It gives detailed steps on how to clear this error.

    http://windowshelp.microsoft.com/Windows/en-us/help/c5f4d9e0-3eb6-426b-8118-0cedf489a75f1033.mspx#EHG

    Please let me know if that helps.

    Brent
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
  • Saturday, April 04, 2009 1:52 PMSolar Eclipse Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer

    Hello Spirit1189,

    Please visit the below mentioned MS link's for the resolutions. Hope this may resolve your issues,
    http://support.microsoft.com/kb/947821

    http://support.microsoft.com/kb/910336

    http://support.microsoft.com/kb/956698

     

  • Saturday, April 18, 2009 3:30 AMLupine Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Same issue here, but Vista Business x86.  Windows Update displays available updates but any attempt to download results in error 8007002.

    I followed the above instructions, including running the resolution batch file.  Unfortunately the issue persists.
  • Friday, May 08, 2009 8:32 PMChiefdnd Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Ok,

      I have a windows Vista Business (Dell XPS M1530), I too have followed the above recommendations and continue to the Windows Update error 80070002 (File Not found), has any one resolved this issue?

    http://support.microsoft.com/kb/947821
  • Saturday, May 09, 2009 1:28 AMv k beri Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Proposed Answer
    I have Vista home premium.Keep getting error code 8007002. have down loaded system update tool for vista. Have deleted files from software distribution. Stil problem prsist. my OS is vista home premium 32 bits Help

    VKB
    • Proposed As Answer byv k beri Saturday, May 09, 2009 3:26 AM
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  • Monday, May 11, 2009 7:45 PMChiefdnd Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Hello,

      Started investigating again the morning with Dell Support...  Recomendation was and is to re-Image to factory defaults. It is now 12:45 PM (PST) been at it since 6:30 AM.  Re-Image was smoth, hassel is reloading and configuring all the apps.  So far it is working (as I knock on wood). 

    Good Luck.
  • Monday, May 11, 2009 8:44 PMpalfi Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    True or not - I understand that yu can re-install Vista over an existing vista instalation - so by clearing the problem. To do this though - youhave to uninstall all the updates as the disk won't re-install over a more uptodate instalation. Does any one know this is true? It seems a simple way out!!
  • Tuesday, May 12, 2009 12:54 AMLupine Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I'm sorry, but I have a hard time seeing having to reinstall / reimage as a 'simple' solution.  Perhaps its only me, but I tire of OS reinstalls as being a primary resolution when things muck up.
  • Tuesday, May 12, 2009 5:14 PMChiefdnd Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hello,

      Simple?  Not true as far as installing the apps, True as far as re-image goes.  Re-Image took ~ 30 min, a day later I am still installing apps, checking updates after each so far it is working without issues. 

    Should we all have to re-image?  Seems a bit drastic

    ChiefDND - have fun!

  • Saturday, November 07, 2009 9:51 AMthethrill0021 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I would have to agree with the previous responses. If  the standard procedure given by the Vista operating system does not work then reinstall / reimage the computer back to factory defaults is the only way fix the recurring 80070002 updater error. 

    But I did not get this answer from Microsoft. When I called Microsoft support about my recurring 80070002 problem their Customer Service wanted dme to pay $65 to have a Microsolft Tech Support person to come look at my system. They wouldn't even let me talk to a Tech Support person over the phone.  I politely told them to stick it &  that I'd try to solve the problem through the user community. 

    Kudos for user community.  Remage / reinstalling solved the 80070002 problem. Thumbs way down for Microsolft Support who won't help you unless you throw money their way.