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AnswerKB972036-V2 does not install

  • Sunday, October 04, 2009 11:01 AMMarie Louise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have tried 4 times-after getting reminders- to install this update. It downloads- starts install- then quits....
    no error messages, just 'Windows did not install..'
    I use Vista Home Pack and Shield deluxe- never had any problems before- now 3 crashes a day...
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  • Sunday, October 04, 2009 5:26 PMMarie Louise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have tried 4 times-after getting reminders- to install this update. It downloads- starts install- then quits....
    no error messages, just 'Windows did not install..'
    I use Vista Home Pack and Shield deluxe- never had any problems before- now 3 crashes a day...
     have checked the update history and found that ALL the aborted uploads of KB972036 have the same number- WindowsUpdate: 80070020 does this help?
     
  • Tuesday, October 13, 2009 7:12 PMMike - Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Marie Louise,
         Thanks for posting to the Microsoft Answers Forum.  Here is a link to an article that covers the error you are seeing: http://support.microsoft.com/kb/883825

    After going through this article and trying the steps, let us know the outcome.
    Mike - Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
     
  • Tuesday, October 13, 2009 7:55 PMMarie Louise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Marie Louise,
         Thanks for posting to the Microsoft Answers Forum.  Here is a link to an article that covers the error you are seeing: http://support.microsoft.com/kb/883825

    After going through this article and trying the steps, let us know the outcome.
    Mike - Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    thanks Mike, I appreciate your help.
    here is what I did:
    Method 1: no - still 80070020 code

    Method 2: safe mode- still not installing the update

    Method 4: I tried this before it didn't work

    Method 5: I HAVE Windows Firewall disabled--- I enabled it temporarily when I tried method 4..before

    I tried to upload and install the update manually at one time - didn't work either..

    Is it safe to just ignore this update?
    I have not had any crashes lately- so for the time being everything seems ok (except for this update- and I have the reminder turned off because it annoys me to have it pop up every few minutes..




     
  • Tuesday, October 13, 2009 8:48 PMMike - Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Marie Louise,
         This update is an Application Compatibility Update.   Here is the link for it: http://support.microsoft.com/KB/972036
    If you read through it and feel it doesn't apply to your system then you can hide the update if you care to.
    Mike - Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
     
  • Wednesday, October 14, 2009 9:17 AMMarie Louise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Marie Louise,
         This update is an Application Compatibility Update.   Here is the link for it: http://support.microsoft.com/KB/972036
    If you read through it and feel it doesn't apply to your system then you can hide the update if you care to.
    Mike - Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    thanks Mike,
    I tried it- it uploaded a bunch of new updates- all except, you guessed it: KB 972036.....
    I seem to be up to date on every update available- and my PC is running ok now- so maybe I just give up.
    Don't know of this particular update is redundant by now... I have 12 failed attempts on my update list and it has been a while since the first attempt.
    Thanks for your time and help- maybe this is a problem that cannot be solved for now.

    ML
     
  • Tuesday, October 27, 2009 4:34 PMSharon Vaughn Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have been through the same thing as Marie Louise.  It is all very time consuming.  After reading her questions and Mike's answers, I too have decided to skip it.  Thank you for all your discussions.  It saved me alot of head ache.
     
  • Wednesday, October 28, 2009 12:21 PMMarie Louise Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have been through the same thing as Marie Louise.  It is all very time consuming.  After reading her questions and Mike's answers, I too have decided to skip it.  Thank you for all your discussions.  It saved me alot of head ache.

    thanks Sharon,
    it has been a while since I stopped worrying about this particular update- I am up to date on all other updates, and things seem to be running without problems....no crashes etc... no warnings- so I am now assuming it is save to continue without it... Good Luck and knock on wood :)
     
  • Saturday, November 07, 2009 1:22 PMIvgeni Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    It looks like only a symptom, because I get the same error when trying to install .net framework 3.5 sp1.
    don't think it's ignorable.

    Thanx
     
  • Monday, November 09, 2009 8:42 PMMike - Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Ivgeni,
        Here is a link to a site that discusses how to remove\re-install the .Net framework.  You may want to follow that then attempt to reinstall the .net update.

    Mike - Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.