Right-clicking in OS shell causes Explorer crash and restart
- I am one of the many who have an issue with explorer crashing when I right-click in the OS shell in Win 7.
When I right-click on an item (e.g., file, folder, library, shortcut in the start menu, ...) explorer frequently crashes...displaying a message box...and then eventually displaying another message box (with a progress bar) stating that explorer is restarting. The issue is sporadic. It may happen consistently for some period and then it may not happen again for a little while.
The issue started on my 64bit Win 7 Pro system after a clean install. I had also installed other software (late versions from the web...not old code). Thus, I started uninstalling things...and also used ShellExView to disable every non-Microsoft contextual menu extension...and it still happened.
Thus, I rebuilt my system again..from scratch...clean install...and then followed that install with only three things:
1) I allowed Windows to update itself
2) I added the latest version of Avast antivirus (free)
3) I installed the latest version of Firefox
...and boom...explorer crashed again the same way.
Others report this issue occurring on a complete vanilla install of Win 7 with nothing else installed...including no third-party drivers. I have encountered dozens of folks reporting the issue. Here are just a handful of recent reports:
http://www.sevenforums.com/crashes-debugging/34826-right-click-desktop-causing-explorer-exe-crash.html
http://www.sevenforums.com/performance-maintenance/19169-right-click-causes-explorer-crash-fix.html
http://www.sevenforums.com/crashes-debugging/22061-windows-explorer-crashing-right-click-under-x64-rtm.html
Multiple folks have performed analysis using various profiling and dump tools and all signs indicate heap corruption...and the data looks like Explorer is stepping on itself...not a third-party component doing it...but we don't have the source code to find the specific problem.
Clearly, there is a problem...and we would appreciate, at the very least, something that sounds like "we are aware of the issue and are looking into it"
Thanks.
cheers,
Steve27 people need an answerI do too
All Replies
I had the very same or similar issue. I uploaded event logs to here http://rapidshare.com/files/302597662/Explorer-Crashing.rar
Not sure what it is and it can randomly happen on Desktop, Windows Updates, Emptying recycle bin and using Microsoft Management Console.
Every time it's the same file ntdll.dll a few other times it was another MS file.
I've tried removing most of my context menus of third parties but so far I have no nailed it down to one. Nvidia's is off and Eraser was removed.
For the desktop I am left with CFI Shelltoys. Kaspersky is installed but I do not see menu on the desktop.
I did have an entry for 7Zip in my context menu registry location that I removed since I have the context menu disable on 7Zip.
I will list my apps that have context menus
Winrar
UEStudio
Kaspersky
CFI Shelltoys
if there are others there they are hidden and most likely can be viewed with shellxview
Hope something is found....
thanks- 2 days, 140 views, and two other people here who need the answer and this doesn't merit a response from MS? Very disappointing.
- Well right now I am testing a few things. One I removed an entry that wasn't being used by 7Zip but that seemed to do nothing at all. I was curious
about Kaspersky having issues with their latest build on 2010, so I decided to give their forum a try. I beta test over there and didn't see any complaints
about explorer issues but I did see some slowness issue, ones that I had seen myself. Well I found others having the explorer issue and decided to go back a release and test.
Way too early to tell if it resolved anything but I keep testing and hoping that it's resolved. I think I have right clicked the desktop 100 times LOL
Maybe you can look into that as well. What you could do is get a trial of their 463 build at Kaspersky's site or I can hook you up with a link. You can
use it for 30 days and that could help you test as well.
Let me know what you want to do
thanks - First off, NTDLL.DLL has been showing up in the event log for explorer crashes for about a decade or more. It is nothing new and certainly not peculiar to Windows 7.
It is a fundamental part of the Windows kernel and is used by a lot of programmers to hook into the kernel to do something.
Most times I have encountered this behavior it turned out to be a shell extension or other program that made a bad call to the module, a video driver or a 3rd party addon for IE. It can also be caused by a bad stick of RAM.
I am guessing the behavior is not there in safe mode?
VP Tech Services - very true if you read on the web this is a common issue. Seeing that Win7 is new and many software packages are new as well it could possibly and most
likely be a third party app. He can use shexview to disable all third party extensions and then begin testing again. I would go after the anti virus first if I was him since it looks like he has very little installed. Also he can check for empty entries with that application also.
shexview is a great tool :) very true if you read on the web this is a common issue. Seeing that Win7 is new and many software packages are new as well it could possibly and most
likely be a third party app. He can use shexview to disable all third party extensions and then begin testing again. I would go after the anti virus first if I was him since it looks like he has very little installed. Also he can check for empty entries with that application also.
shexview is a great tool :)
Yes,
ShellExView is a necessary tool for me.
Get it here:
All you do is run it and sort by company name and start disabling the non-Microsoft items, one at a time and see if the problem goes away.
When you find the culprit, you can just re-enable the others.
VP Tech Services- as usual I spoke too soon, so now I am removing every single third party application but my anti virus program. Issue like tonight is it can take HOURS before I even get a crash again. This has been the worst upgrade I have had......
:( - same problem here.... I called MS twice and the first time they had me do a disk cleanup. The second time they told me to disable non MS start up items. Still getting it. It also happens when closing out windows. Two separate times I also got a Com Surrogate error which I am not sure if it is related or not.
The explorer crashes are still happening. Let me guess if nothing works will they tell me to reinstall Windows and all my software and settings? That only takes 10-12 hours for everything I have going on. Let's not forget on sevenforums people have done that already and still get the problem. What's to say it won't happen again since so many people on other forums have the same problem?
I would like this to be fixed or at least acknowledge the issue and say it is being worked on.
Microsoft---what should I do to fix the problem? - Okay one thing I feel we need to do is try to list the apps and drivers or hardware that we have so we can see if anything is the same. I also get those Com Surrogate errors when I click on icon files to view them in the built in Windows Picture viewer. That is how I've been trying to force the explorer crashes. It can also happen for my on closing a window, right clicking on the desktop and opening MMC windows and closing them even launcing them.
Right now I am down to barely a useless machine as I have remove ALL third party drivers and that is EVERYTHING. Right now it is stock drivers from the install. The only driver I have installed is the one I needed on install (Intel AHCI driver), system driver ATK0110 ACPI Utility driver), Creative Labs X-FI drirve other than those drivers I everything is stock. I also removed EVERY third party shell extension from the machine.
My list of removed or disabed drivers, software and services
Applications Removed (mostly ones that had shell extensions)
Kaspersky Internet Security Suite 2010
Office 2010 Beta (testing) (x64)
Adobe Indesign CS4
CFI Shelltoys 7.0.1 (x64)
7Zip 9.0.7 (x64)
Eraser 5.8.7.0
Microangelo On Display v6.10.70 (x64)
Winrar (x64) 3.90 (disabled shell exention)
something called Bluewire (disabled) since I do not know what it is
Services and Applications Starting Disabled
disabled EVGA Precision from starting version 1.81
disabled any third party service:
Flexnet Service (Adobe)
Nalpeiron Licensing Service (plugins)
Drivers Removed
Intel INF drivers 9.1.1.1015 release
Logitech 4.80 x64 keyboard drivers
Logitech 5.20 G9 Mouse drivers
Marvell NIC drivers yk62x64_v11.22.4.3
Nvidia (191.07_desktop_win7_winvista_64bit_english_whql)
Creative Labs X-FI drivers are still installed version (XFTI_PCDRV_LB_2_17_0007)- Edited bysullysnet Tuesday, November 10, 2009 2:55 AMediting
- sadly guys I gave up and reloaded but my apps will be the same in the list but I will not load anything on this machine but the basics until I am sure the issue is gone.
Right now I have this installed
all default drivers but one Intel AHCI drivers latest build
Opera
Firefox
Flash
Java
Kaspersky Internet Security
Trillian
that is all I will keep till this thing is running at least 3 days or more without an Explorer crash. If it crashes again like before I am going back to Vista and not moving to Win7 until Service Pack 1 and I build my next machine. I can't spend day after day on this and I do not want to. If it is Windows issue (which I feel strongly it is after all of that) then it's pretty sad that something like that got behind testers.
I wonder if the 32bit version would be more reliable and this is just an x64 issue??
I will keep you guys posted....... thanks okay I give up again, this is in fact a Microsoft issue I have NOTHING LOADED on this machine and it still crashes. So I am going back tomorrow to Vista and I am not loading this ____ till Service Pack 1 or 2. This is complete silly and it is totally waste my damn time. It is impossible to even think about waiting for a fix since I would be constantly having to restart the machine to stop the Explorer crashes from happening over and over and over again.
I will keep an eye on the site to see the progress... If any at all. I may even consider loading or trying x32 version and see if I have the same results. Not even 28 minutes ago I posted that I reloaded and that I was finished and all ready I have a crash. From the little I have loaded I am not sure how any can blame anything third party of this issue. Pretty sad if you ask me.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc9bb
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c000041d
Exception Offset: 000000000003202d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 9443
Additional Information 2: 9443349ccb6b4905045eb0c85d4eb538
Additional Information 3: a354
Additional Information 4: a3546b679f97a22582e5184a6c37d4c2Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtMicrosoft we all payed alot of $$$$ for this new version of Windows now wakeup and fix the problem or people will can this version like they did with Vista??? FIX IT!!!! AND NOW!
- Umm did I swear? no so what the problem is? all I see is Microsoft taking our hard earned money and giving us 3rd class service.
- I agree about being polite since threatening them seems to just make them ignore us. It is great that we have this here and list what we have done and what we have installed... if anything.
I also downloaded the MSDN build and twice as well. Last nights build was from a fresh download off MSDN of Windows 7 x64 Ultimate. In your vanilla flavored install did you change anything?? Wallpaper, window size, icons, anything? Just curious I can't imagine it is something like that but I had many
crashes last night and then I decided to remove the desktop wallpaper and revert back to the default which is located on my C drive and the wallpaper I
had when I finished installing was on my D drive. Again I see this not being an issue but at this point I am trying anything.
I am figuring there is something wrong with the x64 code since that is the one thing we have in common.
I will list all my hardware
ASUS Maximus Formula Itel X38 chipset ICH9R - Marvell Yukon 88E8056 PCI-e onboard NIC
Intel Core 2 Quad Q6600 2.4
GSkill F2-8500CLD5 - 4G 1066 DDR2
Seagate ST3250824AS C:\ (boot)
Seagate ST3500630AS D:\ (data)
Creative X-FI PCIe Titanium (default high def driver installed)
Logitech G9 Mouse (default driver loaded)
Logitech S510 Keyboard (default driver loaded)
Nvidia GTX260 (default driver loaded)
Samsung SH-S203B DVD Burner SATA
All devices have the default driver, I even reverted back to the default AHCI driver instead of the Intel AHCI driver that I applied at install
I have performed no updates at all from the site since I wanted to test it without updates. I changed very little at the time of install
icon size, windows sizing and font size, changed views to list, turned off mouse shadows, turned off navigation pane and preview pane, turned off
auto scanning of Defender, set offline files to manual, disable two customer experience improvement tasks, and I think that is about it for the little
changes I did after install.
If anyone sees anything that is related to each one of use please point it out
thanks
*still testing for now
I uploaded my event log if anyone needs it or finds something useful in it
http://rapidshare.com/files/305080203/app-log.evtx
Sysinfo as well
http://rapidshare.com/files/305081699/sysinfo.txt- Edited bysullysnet Tuesday, November 10, 2009 6:07 PMadded links
- thanks for the info, I do not see anything to similar besides we are both using an Intel chipset and Seagate drives. Mine is not setup for RAID but is using the
AHCI which is similar. Your chip I recall is a ICH8 and mine is an ICH9 but we are both using the default detected drivers for that and I imagine you are using the Intel RAID driver correct? I already reverted to the default one and it did not change a thing (still crashing).
Here is my weird thought LOL and it is way to early to tell and really is a total long shot. One thing I did last night and I have had it set since it lasted crashed
was my wallpaper. I had a custom one that was located on drive D:\ and now the default one is on C:\
I tested for about two hours I would say and jumped back on now to test some more till I need to run out. Once I am back I will continue to test all night.
I had to install a two more things Winrar and Ultrasucker-Web. Neither of these where loaded at the last few crashes since rebuild so I know they are not involved but I needed Winrar so I could get to a few files.
I feel strongly that the little things I do have installed are not the cause since I had removed them many times trying to resolve this. Winrar does not have shell extensions enabled. I do not see that it's an shell extension issue and if it is it is between the default Windows ones. still testing right click crashing and explorer crashing but I got the Com Surrogate crash when viewing icons again. I only view these cause generally once
that happens Explorer will crash as well. Most of the time Explorer is crashing on right click and closing Explorer windows
Problem signature:
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c0000005
Exception Offset: 000000000003202d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: fc31
Additional Information 2: fc3130e48a06ce7db1c2b02ad13e5e2c
Additional Information 3: 296d
Additional Information 4: 296d7e56b4e1e58e5bf57d5de6e67e6dRead our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt- Proposed As Answer byThat bro Wednesday, November 11, 2009 6:40 AM
The problem isn't with shell extensions. It is a problem with Firefox 3.5. If you have it installed, try uninstalling it and you should see an improvement. Taking a glance at my reliability reports, I was averaging 18 explorer.exe crashes per day with Firefox 3.5 installed. Since having it uinstalled for 2 days now, explorer has not crashed once! Until mozilla addresses the problem, stick with IE8 or FF 3.0 for now.
Here's some threads for reference so you guys don't think I'm pulling this out of nowhere. It's been talked about on Mozilla's forums. It also seems to affect Vista 64bit.
http://support.mozilla.com/en-US/forum/1/447377
http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=393109&forumId=1
http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=441328&forumId=1
http://forums.mozillazine.org/viewtopic.php?f=9&t=1350255&sid=e5aa9207f253a9bbd8d8b8bc43910ee2&start=15
- Proposed As Answer byThat bro Wednesday, November 11, 2009 6:54 AM
I too have been suffering from this as soon as I installed the retail x64 version (Home Premium Upgrade). Did not have this problem with the Beta and RC versions as others have stated.
For me, it could take hours or even a whole day for the problem to surface, which eventually happens randomly in different situations (I could just be surfing with Firefox for example). But once it does happen, I can trigger the error by right clicking the desktop, or trying to open folders in Windows Explorer. Over and over again. If I'm lucky it goes away for a while, but usually I will have to restart. Then the problem eventually comes back. When it does happen, it usually kills my Asus soundcard icon in the right hand corner.
Things I had installed:
-Winrar 3.90 x64
-Peerblock 1.0 r200
-uTorrent (latest version)
-Office 2003 Pro (just Word, Excel, PowerPoint and Outlook 2003, and all updates including SP3)
-Imgburn 2.5.0.0
-MS Silverlight
-Adobe Reader 9.2
-Adobe Flash 10.xxxxx (don't remember exact version) for IE and FF
-K-lite codec pack mega (latest pack with Media Player Classic)
-Firefox 3.5.4 and 3.5.5 with Adblock and noScript extensions
-Foobar 2000 (latest version)
-VLC Media player (latest version)
-Microsoft Security Essentials
-Windows Live Essentials (Movie Maker, Live Mail, and Photo Gallery)
-Malwarebytes AntiMalware (I added it to the "Send To" right click context option)
-all Windows Updates (even the recommended and optional ones)
All Drivers provided by Windows 7 install disc except:
-HP Laserjet 1020 x64 plug and play driver for Windows 7 x64 and Vista x64 (Provided by HP)
-Soundcard drivers for my Asus Xonar STX Essence soundcard (the windows 7 x64 rtm drivers from october 5 2009)
-Drivers for ATK0110 ACPI Utility (for my Motherboards ACPI functionality, provided by Windows Update)
-191.07 nVidia graphics drivers (provided by Windows Update)
-Marvell LAN driver (provided by Windows Update)
Things I noticed/tried:
-My system started the problem shortly after I tried installing Winrar 3.50. Uninstalling it and using CCleaner to get rid of any registry remnants did not help.
-uninstalling EVERYTHING (except security updates), even rolling back my Nvidia drivers to the original ones on the windows disc didn't help.
-using CCleaner to get rid of all non-MS stuff did not help.
-even though in theory it is impossible, Firefox seems to make it happen frequently. Although getting rid of Firefox did not stop it from happening altogether. Perhaps it is Adobe Flash related?
-Passed all reliability tests... Memtest 86+ v4.00, Windows Memory Diagnostic (extended test, 2 passes), OCCT GPU burn with Orthos Blend CPU test and Prime 95 Small FFT test (all at the same time, yes I know, overkill).
The Aftermath:
Since then, I have reinstalled x64 again and checked to see if I could reproduce the problem without installing ANYTHING (not even windows updates). I could not reproduce the problem. So I started slowly installing things one by one, trying to see if a problem comes before installing the next thing.
So far I have only installed my drivers for everything to work and windows update. I avoided updating my graphics card this time. And so far I have not seen the Explorer crash. But I still have to install at least 10 programs. I am going slow and will respond back with results once I have everything I need installed. Good luck to everyone with this and here's to hoping MS can address the cause of this. It is truly frustrating. I have already spent all my free time for a week trying to figure this out.
P.S. I don't know if this is worth mentioning, but before reinstalling windows 7 I had an Unallocated Space of 9MB on my HDD, and then when I erased partition D and reformatted, it was gone. Could that have had a role to play? Likely not, but who knows.
P.S.S.
My hardware config (if it matters):
-Asus A8N-SLi Premium Socket 939 motherboard (latest BIOS 1303) - all unused things disabled in BIOS such as PATA IDE, Floppy, Game/Midi Ports, Nvidia LAN port, Onboard Sound, Marvel RAID SATA Ports etc... Sadly this board is NOT officially supported by Windows 7 :(
-AMD Opteron 180 Dual Core (No overclock, stock 2.4GHz)
-2 x 1GB DDR 400 RAM (OCZ Platinum 2-3-2-5 1T 200MHz Stock Settings)
-BFG 8800GT OC2 16x PCI Express 512MB Graphics Card (Factory Overclocked, no extra overclock)
-Corsair HX620 620 watt power supply
-Western Digital Raptor 80GB WD800-ADFS HDD boot drive SATAII (dual boot: XP 32bit home edition on partition C: and Windows 7 x64 Home premium on partition D:)
-Western Digital GreenPower 1TB HDD WD10-EACS SATAII
-Western Digital Blue 500GB WD5000-AAKS SATAII
-Pioneer 218L DVD RW SATA
-Asus Xonar STX Essence 1x PCI Express Soundcard
-Logitech G9 Laser Mouse (USB)
-Logitech Ultra X Keyboard (PS2)
-Logitech MX 5000 Bluetooth Desktop (uses Logitech USB Bluetooth 2.0 Receiver)
-BenQ 241 WZ 24" LCD Monitor 1920x1200 16:10 connected with DVI cable- Edited byA.J. Shamoo Wednesday, November 11, 2009 7:08 AMcorrections
- Edited byA.J. Shamoo Wednesday, November 11, 2009 7:11 AMCorrections
- Edited byA.J. Shamoo Wednesday, November 11, 2009 7:15 AMadditions
- Edited byA.J. Shamoo Wednesday, November 11, 2009 10:18 PM
- great info, thanks guys. Well my theory about changing the desktop wallpaper is pretty much shot. I closed Firefox 3.5 and Explorer crashed today. Last night I used the machine I would say for over 5 hours without a single crash. The only crash I could recreate was the Com Surrogate one and I reported above. I am seeing all kinds of strange things with Win7 x64 and I think it's about time I said fairwell to Win7 and x64. It is obvious to me that either MS has many bugs in the code or other software is not playing nice with the machine. I am tried of testing this on my main machine and tired of reloading the machine. One person says it is Firefox and that is great but then there is a report from A.J. Shamoo
and he said he removed FF 3.5 and still had crashes. Why would Firefox have anything to do with Com Surrogate crash when viewing icons images??? I can see closing FF and right clicking the desktop or closing an Explorer window and it crashes Explorer as a Firefox issue, but the other crashes are still there.
One of the strange things that I noticed besides the Com Surrogate crash is Eraser or CFI Shelltoys shredders will not allow me to shred more than a few files at a time. Eraser allows me like a max of 15 and Shelltoys allows me one at a time. The demo of Shelltoys is not limited so that is out of the question and Eraser is free. So why is it that this machine and Win7 x64 seems to not run software like other systems build with similar hardware and the same OS and software?????
This has to be the worse experience I have had in the many years I have been working on computers. I had rebuilt many times and usually fall into driver
issues that usually you can resolve, but this is completely out of my hands. I feel like I am chasing my own tail, removed this, change this, maybe it's this and maybe it's that but at the end of the day NOTHING is working.
I am curious with the people that have Firefox 3.5 installed, what add-ons do you have installed????
Here is my list
Adblock 1.1.1
Cookie Monster 0.98.0
Download Statusbar 0.9.6.5
DownloadHelper 4.6.4
Fast Dial 2.23b1 (just installed this last night)
IE Tab 1.5.20060525
Kasperky URL Advisor 9.0.0.736 (default when you load Kaspersky Internet Security)
OperaView 0.7
Save Images 0.5.3
Speed Dial 0.9.1 (disabled but removing after this reply)
Toggle Private Browsing 1.8
all up to date and all loaded besides speed dial which I will remove in a few mintues.
What is a computer with no software on it??? Why bother using it?? If I cannot use the machine per normal then I need to move on. I can see removing one
thing or two things, maybe even a few things to get it to work right. I feel this is not the case and no matter what we remove we will or at least I will be chasing my tail.
thanks hopefully we find something, I hate reloading :( - can I find out if everyone has adblock loaded on their FF installs? I am just curious if that is related at all ONLY when Firefox is open and you receive a crash. The other crashes are still there
thanks One person says it is Firefox and that is great but then there is a report from A.J. Shamoo
and he said he removed FF 3.5 and still had crashes. Why would Firefox have anything to do with Com Surrogate crash when viewing icons images??? I can see closing FF and right clicking the desktop or closing an Explorer window and it crashes Explorer as a Firefox issue, but the other crashes are still there.
I tried thinking about this as carefully as I could... What I remember to the best of my ability is that if the crashes started, uninstalling FF would not help.... not right away that is.
After a reboot without FF installed, I don't recall if I could reproduce the problem. I think I remember a scenario where FF was uninstalled, and a fresh reboot where it was still crashing while using uTorrent and PeerBlock. But noone is complaining about those programs. And I've definitely seen the system crash without those running.
Really this issue is perplexing and that is why MS needs to respond to it. It does not make sense, and never have I had a problem with FAR many more things installed in Windows XP. In fact, all this stuff is installed in my same system on my XP boot partition with no problem, albeit some versions of programs are x32 versions instead of x64 versions.
I still haven't seen an explorer crash on my 2nd clean install but I haven't installed anything outside of drivers and windows updates yet. I've even avoided installing Flash for IE8. That's how paranoid I am.
I do know that my Motherboard BIOS, like many others, is guilty of HAL error Event 12 which corrupts the 1st MB of memory after waking up from sleep (and ASUS stopped supporting this board a long time ago, so no new BIOS updates to fix this). But as you can see in this white paper from MS http://download.microsoft.com/download/7/E/7/7E7662CF-CBEA-470B-A97E-CE7CE0D98DC2/mem-corrupt.docx, Windows 7 is capable of detecting this and preventing it from causing problems since they avoid putting anything in that 1st MB of memory. So that's a non issue.
If anything, this bug has forced me to learn more about computers than I ever thought I would. However, not enough to learn the root causes of this problem. I really hope MS is looking into this.- I upgraded from vista business to windows 7 pro on a three-year-old 32-bit Dell. The 32-bit upgrade went fine and, so far, all of my programs are working properly. However, when I right-click on an icon, or left-click and drag an icon to a new location on the desktop or onto the task bar, explorer quits and all I see is the background image. I do a crtl-alt-del and start explorer.exe as a new task and I'm okay until I right-click the next time. It's more frustrating than anything else, but I wanted to let some of those in the forum know that the 32-bit does the same thing. And I agree that MS has to step in and let us know that they are working on a solution. I find it hard to believe that that these are isolated instances. There seems to be an inherent problem here.
Maybe the new Apple commercials are right.... - well last night I installed Win7 x32 and I have been testing since. I have the same or most of the same applications installed.
Firefox 3.5 with the same extensions as before
Opera 10
Xnview
Trillian
no flash and no java right now and all default drivers but two Intel AHCI driver and ATK0110 ACPI Utility from MS updates
Still testing but I will run this way the rest of the day and tomorrow will install java and flash. After that I will try Kaspersky
Internet Security and give it a go.
I hate that I have to use the x32 build when I clearly can run the x64 code but something seems to be sensetive in the x64 code- Proposed As Answer byA.J. Shamoo Tuesday, November 17, 2009 10:22 AM
- Well I am back trying with a few people to resolve this. One note is the x32 seemed to be working fine if that is an option for anyone.
They had me use a registry key to have explorer.exe create dump files. Well I had 9 dumbs once it started crashing it would not stop.
I also collected Process Monitor logs during the crashes
http://rapidshare.com/files/306695076/Logs.zip
I tried loaded the symbols for win debug online to see if I could find anything but I do not think I know enough about win debug to make it
spit out what I am use to reviewing. Maybe someone else is really good with that application and maybe you can see something in Process
Monitor logs.
thanks Hey guys, some known things that (supposedly) cause this:
If you have Firefox 3.5.x and have Private Browsing turned on, try turning it off. Turning it off should stop the problem. Or install 3.0.15 instead. See link.
https://support.mozilla.com/en-US/forum/1/481957#threadId498619Also, if you have nVidia graphics, try using ShellExView to disable the "NVIDIA CPL Context Menu Extension" as outlined here:
http://social.answers.microsoft.com/Forums/en-US/GettingReadyforWindows7/thread/ea755a87-7c8e-42e0-9798-aeb78de47a4cOne individual solved their problem by using a registry edit to disable Windows Error Reporting:
http://www.sevenforums.com/385445-post150.htmlOutpost Firewall is also known to cause context menu problems in Win7 (Outpost op-shell.dll). See link.
http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=393109&forumId=1#threadId437669
Another registry edit that has worked for some (when I had the problem, I didn't even have this entry though)... see links.
go into the registry
HKLM\Software\Microsoft\SQMClient\Windows\DisabledSessions
rename MachineThrottling to _MachineThrottling
http://www.sevenforums.com/crashes-debugging/36450-explorer-crashes.html
http://www.phataks.com/prashant/blog/index.php?title=windows_7_explorer_crashes_on_windows_up&more=1&c=1&tb=1&pb=1
As for people having this problem without installing anything, I don't know what to say. Try another clean install, delete the partition, format it and so on. Don't even run Windows Update. See if you still have the problem. If not, it is likely a driver that Windows Update is installing. Avoid installing optional driver updates for devices that already have drivers installed and see if that helps.
Guys, I haven't explorer crashed yet since reinstalling x64 on Nov 9th (I keep the machine running in a full power state for days at a time). I still need to install Firefox though, but now that I heard about the Private Browsing issue (I always had it on), I think I will be good to go. Good luck everyone.- I did not want to state what I had found as of last post because I felt it was too early but I will update now.
My issue (so far) has been related to Private Browsing mode in Firefox 3.55. When I reviewed the dumps it didn't tell me much but I started
talking to a friend about the post I had seen about Private Browsing issues that people had and how it worked. So since I had that feature on
by default at startup I decided to try disabling it. Since then (knock on wood) I have not seen an Explorer crash issue. I still have the dump file
creation set incase I have more issues. Talked to a few other people and they said that the dumps showed heap corruption and suggested I test
my memory. Well I had tested it before and no issues, so I decided to give it another test. Memory came up with a clean bill of health.
I did make a most on Mozilla's board about how to recreate the crash if the Moz testers want to try it out and see if they can resolve it or talk with
MS about a resolution. Either way all this talk about it may get us a fix.
There is an easier way to remove the Nvidia context menu, just go into the Nvidia control panel and it is in the view menu to disable desktop
context menu. That was one thing I had turned off in the beginning and should remove it from the Shellxview list.
Great listing A.J. Shamoo :) I created a new post on the official Microsoft Connect Windows 7 newsgroup and they seemed to think we'd have better luck posting this on the Technet forums, as apparently Microsoft are more active there.
far as I recall I posted or made a post over there but no one has replied. I know this because I had it set to reply to me (like this group) on replies.
Unless something happend to my post.- I had some comctl32.dll right click on desktop items restarts explorer crashes and I stopped avast and restarted it and the problem went away. Win7 64 on a amd/ati platform.
Looking like there may be a possible solution here:
http://www.neowin.net/forum/index.php?showtopic=844700
I see you're already over there sullysnet!
Hopefully if Mozilla decide to take the blame for once then we might get a permanent fix soon enough.
I am running Firefox 3.6b3 UK at the moment, and I did have private browsing on all the time.
It's off now and remembering history so we will see how it goes.
Basically, if you are getting this issue, then the idea is that you set Firefox to Remember History and make sure you aren't using Private Mode or Never Remember History.
I think the idea is that there is some problem when it comes to Firefox dumping whatever is held in RAM when your browsing session is ended, and Windows 7 x64 not liking it at all.
Still testing.
totally correct :) some how when the memory is dump from Firefox it is interferring with Explorer. If you watch Filemon you will see activity from
Explorer and Firefox as well. I gave them the easy way to recreate it, now it is up to them to enable it and test it using x64. I am using a clear all data extension that allows me to clear history whenever I feel like it. If I am really worried about anything I can always use CleanMeUp to shred my Mozilla files. Works for me and not really a big deal :)
thanks everyone for the replies, because of you guys and the guys at Neowin and Mozilla I finally am running Win7 x64 and I can move on from there. Maybe buy some more RAM :)- no problem friend, I think this is what you want but not sure https://support.mozilla.com/en-US/forum/1/503088
At the end of it someone lists the buzilla links. What would be nice is if someone that has bugzilla access or wants
to create an account can point them to this thread https://support.mozilla.com/en-US/forum/1/503088 on how to
recreate the bug. I think it is really simple if they just enable private browsing with an extension or adding it to the
shortcut. I would imagine in a day or two they would get the crashes they need :)
There is no way this amount of people having the same issue, stop using in private browsing and the issue goes away??
No way
thanks
Sully - When I get home I'll try the Mozilla Private Browsing. Just curious though will using CCleaner or manually deleting the history in Firefox cause the error?
- no cleaner should not cause the issue or clearing history. I am using a history cleaner all the time and I was using CCleaner before. I removed
CCleaner because I thought that it was causing issues at first but I use something called CleanAfterMe and I use it everyday without any issues.
That is able to clean all Firefox history files, plus some windows stuff :)
Anyway it is only the fact of having history in memory or at least storing it in memory while you surf and then releasing that from memory.
thanks - after the holiday I will join and I will put my two cents in like you obviously have done many times. I have read many post of them claiming it is
not there issue. Hey I can understand that they cannot fix a MS issue, makes complete sense. Do they honestly think that MS will fix this issue without them getting involved at all? I think they have better IN than we do. I highly doubt they will put any interest in resolving this when they
want their browser to be the browser for people to use.
I would just like to see if the both companies can resolve it for the sake of the users than to point fingers at each other. Nothing ever gets fixed that way. I know this because I use to work software support at a company and still to this day Kaspersky and the product I supported do not work together at all. So was anything solved in the year that I've been gone and tried to get the bug resolved??? NOTHING still an issue but not my issue any longer.
Any I will join and try to help push for a fix and hopefully something will come of it
thanks - Hi All
I read the whole thread and I think this is not happening only in Windows 7 - 64 Bit but this issue is also prevalent in Windows 7 - 32 Bit. Also it is not related to Firefox or Mozilla or any particular antivirus.
On my system, neither I've firefox or mozilla or kaspersky installed but strill having Explorer crash issue.
I've following applications installed :
Acrobat
Photoshop
Yahoo
bitDefender
WS_FTP
MS Office
Route66
and still Explorer crashes almost evertime when I right click on an item. - I too have this problem on a vanilla (clean) install of 7 64bit Pro with nothing else installed
Just acknowledge the issue and fix it. Remember guys there are many reasons this can happen. It just so happens that many of use that use FF and the Private Browsing feature have
this issue and solved it by not using it. For Micro I highly suggest trying to use Shellxview and disable anything this on your list that has a shell extension. I think just about everyone of them have a shell extension (not sure about Route 66).
Only real way I even found out that it was Firefox is process of elimiation and it is painful but in the end it is working (knock on wood).
As for the Vanilla install do you have drivers loaded? Do you have anything loaded at all and have you tested your memory? I had tested mine before someone asked but it was good that I tested it twice to make sure. Also I would suggest reading the Neowin post on how to import a registry file that will allow you to capture a dump file of the explorer crash. I still have mine set to collect the dump and if you want I can try to view the dump file. I think it is on the 3 or 4th page of the Neowin post.- I'm getting the same "explorer has stopped working"/"restart explorer" error message as well. Using clean installs (removing and reformatting the partition), in both Vanilla installs of Vista Home Premium(x64), and Windows7(x64). Also getting the error after downloading all upgrades in both OS's.
I cant say I've sat here looking at a vanilla installation for long...it not why I paid $2,000 for this computer.
I've talked with Dell tech support and they keep sending me a new HD..LOL (the poor fools...well cant blame them, what with the war in AFGHANISTAN going on in THEIR backyards at home in the PA-STUN!)
I've received 3 new HD's with fresh installs of BOTH OS's and still have the same problem.
If MS doesn't find a solution (their problem or no), the entire web is going to start having Brownouts due to servers overloaded with post on this problem.
As an aside; I find it INCONCEIVABLE that MS didn't have this problem EVER while doing their "beta" testing. I'm not sure but I don't think this problem was around in the pre-release versions of these OS's. If that is indeed the case; it narrows down the problem quite a bit for them. (should they actually care!).
Gotta go...getting another headache.
I found an interesting quote "I now have a $2,100 e-mail machine." Jim Allchin, then the co-president of Microsoft's Platforms and Services Division, wrote in another e-mail, "We really botched this ... You guys have to do a better job with our customers."'"Mike Nash, a Microsoft corporate vice president for Windows product management, wrote in a Feb. 2007 email that, "I personally got burned by the Intel 915 chipset issue on a laptop that I personally [bought]."
"I know that I chose my laptop...because it had the Vista logo," Nash wrote."
If your not completely ill by now...do a Google search on "Intel's 915 chip set" and find out how MS fudged the numbers to sell Vista to everybody.
- Edited byOtterbear Friday, November 27, 2009 10:28 PMclarification
- I did an upload to rapidshare of a reg file that somone made to capture dump files once explorer crashes
http://rapidshare.com/files/313253642/Explorer-Dumps.reg
This post explains it a little and he is the one that created it http://www.neowin.net/forum/index.php?showtopic=844700&view=findpost&p=591840748
For me the dumps didn't show anything but memory corruption but my memory past all tests, so there was this thought and partly from all the reading I was doing about it that Firefox just maybe my issue. This ended up being true so far but it can still possibly help others if something is revealing in the dump file.
It won't hurt your machine and you can upload your dump files for me to look at or for someone over at the neowin link can help as well. Hi, I'm from japan, and got a same problem, posted it to the japanese forum. My pc is 64bit win7 and it was fixed a while. Probably Windows update did it, but I have a same problem again now, I thought I found what I've done to make it again. I was watching movie show website on 32bit Internet Explore, and my right click was difinately ok, I happen to intended to use 64bit IE, went in same movie site, and IT told me to install adobe flash extension for this computer to see the movie and I did it, but again and again IE forced to install adobe flash, so I thought it probly not working yet in 64 bit IE, then I stopped to use 64bit IE, after that instance, right click problem is again presented for my pc. So, I think there must be an answer. The problem is very basic one, without microsoft proper work, it cannot be solved forever. They must solve the adobe flash on 64 bit of IE, simultaniously the right click problem, all the effort which many guys done is nothing to do with it. I think this problem is so easy to occur, in another aspect, very bad behavior like viruses. So I decided to do nothing it is very pain on ____ for me but only wait until the OS is completed at last. They released this which I think It is in only a beta version as a retail one. What sucks isn't it?
- I have win7 Professional on a brand-new PC. My experience with Windows Explorer crashes started the second I tried to set up an ftp connection in Win Explorer. It defaults to anonymous ftp no matter what my ftp settings are on my server, and crashes with the 2 messages, "stopped working" and "restarting." I do not do private browsing in Mozilla, but how private browsing works may relate to this issue. I don't have any complex 3rd party software. I use many different browsers. I'm convinced this whole Explorer crashing issue, along with so many other Win7 issues such as not being able to MAP network drives, has to do with Win7 cranked-down and incomprehensible security settings.
I can pinpoint when my Explorer crashes started. It has do to with Win7 security features. - issue is not really private browsing, this only triggers the crash and that is why many people see many different things. If you read over in the Mozilla bug thread it is a bug in the Windows Clipboard and should be patched as soon as it is ready. Will this fix your issue?? Not sure it seems like
something else is going on with your setup, but hard to tell. I map network drives all the time here and every day I login to my machine it maps 3
drives in a script I have setup. The security settings can get it the way of many apps and many things and that is why I have turned off the UAC since I was having random issues and feel comfortable controlling my own machine. - Hmm if its crashing (it doesnt matter what version of windows), it maybe a corrupt file (that gets added to the context menu). Or if its 64 bit, its usually a 32 bit program / shell extension that isnt compatible with x64. Codecs can cause crashing, so I've read. Programs like daemontools, which I've come across a few times, can cause probs / cause explorer.exe to crash often. Or any kind of program that you can use to create virtual cd's with (buggy drivers maybe). I havent had any probs with FF 3.5.5 or 3.6 YET (I'm using Win7 x64 here).
- it is not a crash it is an application crash and all application dumbs have been reviewed by many people and I imagine even MS themselves. They all point to heap corruption but the details of this is all in Mozilla's thread. Shell extensions can cause application and other crashes but for most of the cases if not all here they are related to the clipboard bug.
MelanieWisc
may have a shell extension issue.
Also you would need to use FF 3.5.5 with the Private Browsing feature turned on and most of the people that experience this issue have it turned on all the time. So to use it once and awhile and see the crash might not happen and might. - I know its not a computer crash, but files that arent compatible or are faulty / corrupt can cause programs like explorer to crash. FF may crash it, but thats not the only thing that can
Most of the explorer crashes I've come across and fixed, have been caused by daemontools, (or a program that creates / uses virtual disks / cd's) or a 32 bit app thats installed a shell ext, that isnt compat with 64 bit (If you install it in 64 bit ). I wouldnt be surprised if this is the cause, Since this is what the OP is using (64 bit)
- well for MelanieWisc's case that may be true but not for most of the posts here, that is all I am saying. For most of the people that have posted on this thread it is a MS clip board bug. All others should not be related.
- I do too. Is there a MS solution for Win7 Prof, version???
I do too. Is there a MS solution for Win7 Prof, version???
for the clipboard issue, not yet I was hoping it would make it into the last set of patched but then the holiday creeped up. Hopefully soon
and I would imagine the work around will hit Firefox 3.7I am one of the many who have an issue with explorer crashing when I right-click in the OS shell in Win 7.
When I right-click on an item (e.g., file, folder, library, shortcut in the start menu, ...) explorer frequently crashes...displaying a message box...and then eventually displaying another message box (with a progress bar) stating that explorer is restarting. The issue is sporadic. It may happen consistently for some period and then it may not happen again for a little while.
The issue started on my 64bit Win 7 Pro system after a clean install. I had also installed other software (late versions from the web...not old code). Thus, I started uninstalling things...and also used ShellExView to disable every non-Microsoft contextual menu extension...and it still happened.
Thus, I rebuilt my system again..from scratch...clean install...and then followed that install with only three things:
1) I allowed Windows to update itself
2) I added the latest version of Avast antivirus (free)
3) I installed the latest version of Firefox
...and boom...explorer crashed again the same way.
Others report this issue occurring on a complete vanilla install of Win 7 with nothing else installed...including no third-party drivers. I have encountered dozens of folks reporting the issue. Here are just a handful of recent reports:
http://www.sevenforums.com/crashes-debugging/34826-right-click-desktop-causing-explorer-exe-crash.html
http://www.sevenforums.com/performance-maintenance/19169-right-click-causes-explorer-crash-fix.html
http://www.sevenforums.com/crashes-debugging/22061-windows-explorer-crashing-right-click-under-x64-rtm.html
Multiple folks have performed analysis using various profiling and dump tools and all signs indicate heap corruption...and the data looks like Explorer is stepping on itself...not a third-party component doing it...but we don't have the source code to find the specific problem.
Clearly, there is a problem...and we would appreciate, at the very least, something that sounds like "we are aware of the issue and are looking into it"
Thanks.
cheers,
Steve
I get a lot of ie8 crashes to!
Try orignal mine does that 2!I am one of the many who have an issue with explorer crashing when I right-click in the OS shell in Win 7.
When I right-click on an item (e.g., file, folder, library, shortcut in the start menu, ...) explorer frequently crashes...displaying a message box...and then eventually displaying another message box (with a progress bar) stating that explorer is restarting. The issue is sporadic. It may happen consistently for some period and then it may not happen again for a little while.
The issue started on my 64bit Win 7 Pro system after a clean install. I had also installed other software (late versions from the web...not old code). Thus, I started uninstalling things...and also used ShellExView to disable every non-Microsoft contextual menu extension...and it still happened.
Thus, I rebuilt my system again..from scratch...clean install...and then followed that install with only three things:
1) I allowed Windows to update itself
2) I added the latest version of Avast antivirus (free)
3) I installed the latest version of Firefox
...and boom...explorer crashed again the same way.
Others report this issue occurring on a complete vanilla install of Win 7 with nothing else installed...including no third-party drivers. I have encountered dozens of folks reporting the issue. Here are just a handful of recent reports:
http://www.sevenforums.com/crashes-debugging/34826-right-click-desktop-causing-explorer-exe-crash.html
http://www.sevenforums.com/performance-maintenance/19169-right-click-causes-explorer-crash-fix.html
http://www.sevenforums.com/crashes-debugging/22061-windows-explorer-crashing-right-click-under-x64-rtm.html
Multiple folks have performed analysis using various profiling and dump tools and all signs indicate heap corruption...and the data looks like Explorer is stepping on itself...not a third-party component doing it...but we don't have the source code to find the specific problem.
Clearly, there is a problem...and we would appreciate, at the very least, something that sounds like "we are aware of the issue and are looking into it"
Thanks.
cheers,
Steve
I get a lot of ie8 crashes to! T.Laptop
T.Laptop- Proposed As Answer byT.Laptop Saturday, January 09, 2010 5:40 PM
- Disappointing to see that this issue is faced by many and no official response from MS. Components like explorer crashing this often renders the system useless. The extend of the problem on my system is that i can't even enable scheduled backup anymore.
I am one of the many who have an issue with explorer crashing when I right-click in the OS shell in Win 7.
When I right-click on an item (e.g., file, folder, library, shortcut in the start menu, ...) explorer frequently crashes...displaying a message box...and then eventually displaying another message box (with a progress bar) stating that explorer is restarting. The issue is sporadic. It may happen consistently for some period and then it may not happen again for a little while.
The issue started on my 64bit Win 7 Pro system after a clean install. I had also installed other software (late versions from the web...not old code). Thus, I started uninstalling things...and also used ShellExView to disable every non-Microsoft contextual menu extension...and it still happened.
Thus, I rebuilt my system again..from scratch...clean install...and then followed that install with only three things:
1) I allowed Windows to update itself
2) I added the latest version of Avast antivirus (free)
3) I installed the latest version of Firefox
...and boom...explorer crashed again the same way.
Others report this issue occurring on a complete vanilla install of Win 7 with nothing else installed...including no third-party drivers. I have encountered dozens of folks reporting the issue. Here are just a handful of recent reports:
http://www.sevenforums.com/crashes-debugging/34826-right-click-desktop-causing-explorer-exe-crash.html
http://www.sevenforums.com/performance-maintenance/19169-right-click-causes-explorer-crash-fix.html
http://www.sevenforums.com/crashes-debugging/22061-windows-explorer-crashing-right-click-under-x64-rtm.html
Multiple folks have performed analysis using various profiling and dump tools and all signs indicate heap corruption...and the data looks like Explorer is stepping on itself...not a third-party component doing it...but we don't have the source code to find the specific problem.
Clearly, there is a problem...and we would appreciate, at the very least, something that sounds like "we are aware of the issue and are looking into it"
Thanks.
cheers,
Steve
Did you have IE8, IE7, 1E6?
T.Laptop- I'm having the same right click problem as described. After a lot of experimentation, I've noticed one thing I don't see mentioned on this thread (hopefully, I didn't just miss it).
When I right click VERY CAREFULLY without jiggling or moving the mouse, I can consistently avoid the "explorer not responding" message. If, when I right click, I "jiggle" the mouse even slightly, I consistently DO get the "explorer not responding" message. Although I'm a pretty competent computer user who can resolve 99.9% of the problems encountered by most users, I am not knowledgeable enough about all the inner workings of Windows to know if what I've described makes any sense from a technical standpoint.
FYI, I'm using a Logitech Wave Wireless Mouse/Keyboard and have the Setpoint software installed. I did not have Setpoint installed during my initial experimentation, but had the same problem with and without Setpoint. - Hi,
please download this reg file from my SkyDrive:
http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg
and make a double click on the file to import it.
When the explorer crashes, you can find a dmp file under C:\Localdumps. Please upload the file to your Skydrive and post the link here. I take at the dump, maybe I can see the cause.
André
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/ - I had the same problems as many people on this forum, (right clicking on desktop etc.. and windows explorer stops responding). I had tried all the mentioned suggestions for the last 2 days and finally i got it to stop by simply creating another admin user account in control panel and deleting the original , i've got all the programs and documents on that i had with original and have had no problems.
The problem 'windows explorer has stopped responding' had been happening from the moment i got win 7 working. This simple change has worked for me,don't know why? but hope it helps- Proposed As Answer byScotty1985 Friday, January 15, 2010 10:08 PM
- Edited byRonnie VernonMVP, ModeratorSunday, January 17, 2010 11:05 AMRemoved Disallowed Links
- I would imagine that is only because your cause of your crash has is now removed. Remember applications can install as all user or current user. I imagine you problem was in the current user and you now left that behind. It solves it only until whatever you loaded is installed again.
I can't be 100% sure of that but it seems to be the case :)
Getting the dump file is your best bet, but it can also turn out like my dump file to tell you about heap corruption (issue with the clipboard) - I've seen this problem occur on Windows 7 (Build 7600) Home Premium (OEM) and Professional (Retail).
The error definitely doesn't seem to be related to Mozilla Firefox, as I simply right clicked on the desktop after I restarted my new laptop (with Home Premium), and explorer.exe crashed. Nothing was installed at that point other than the bloatware that HP installs by default. The only strange thing I noticed in this instance was that the desktop background had strangely changed to a solid black from the original picture. Afterward, the crash reoccurred when I right-clicked on a downloaded file (funny how stuff works, it was the Firefox installation file that I had accidentally right clicked...)
On another computer (with different system specs), I installed Windows 7 Professional (and MS Office 07), and I right clicked to attempt to create a shortcut for Word. Explorer.exe crashed once again.
One thing I noticed in both cases: if you right click almost immediately after explorer restarts in the same place/thing that caused it to crash, it crashes again. However, if you wait for a while, and then right click, explorer doesn't crash.
Another thing I've noticed in both cases: the crashes usually occur when you right click shortly after you boot the system or resume from standby. Most of the time, it is the latter case, but I've experienced the former twice so far. Perhaps it's something to do with right-clicking while explorer.exe is starting up? - Hi, download the file from my skydrive (posted in above in my former post) and import it ot the registry. When the explorer crahses again, you find a dump under C:\Localdumps. Please share the dump.
André
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/ - Running 64-bit Win 7 Home Premium. Was having consistent "right click"problem. Switched from Avast Anitvirus to MS Security Essentials a week ago and have not had the "right click" problem since. Seems like Avast might have been causing the problem.
- @Tomel51
please download this reg file from my SkyDrive:
http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg
and make a double click on the file to import it.
When the explorer crashes, you can find a dmp file under C:\Localdumps. Please upload the file to your public Skydrive folder and post the link here. I take at the dump, maybe I can see the cause.
André
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/- Proposed As Answer byMoJamie Friday, February 05, 2010 4:34 AM
- I am using Win 7 Home Premium with an NVIDIA GeForce 9800 GT.
I disabled the NVIDIA CPL Context Menu Extension and have had zero issues for a few weeks. I just downloaded the latest driver from NVIDIA <-- Driver version 8.17.11.9621 Driver Date 1/11/2010 so I might turn it back on and see if there are still Issues.
ThanksA.J. Shamoo your information worked for me.
