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AnswerExplorer.exe crashes repeatedly in Windows 7 RC

  • Monday, October 19, 2009 4:38 PMOneOnOneTulsa Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Explorer crashes repeatedly in Windows 7 RC.  While browsing files and looking to delete some from the video library & crashes with similar error msg.

    Faulting application name: Explorer.EXE, version: 6.1.7100.0, time stamp: 0x49ee918d
    Faulting module name: ntdll.dll, version: 6.1.7100.0, time stamp: 0x49eea66e
    Exception code: 0xc0000005
    Fault offset: 0x0006876f
    Faulting process id: 0x1204
    Faulting application start time: 0x01ca50d7df3044d6

    Says that c:\windows\explorer.exe is the problem.

    Thanks,
    JP

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Answers

  • Monday, October 19, 2009 5:01 PMMark L. FergusonMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    I would suspect some corrupt system file. SFC might fix that. Resetting Internet Explorer may help. At worst, I think you will fix it with a reinstall, or 'inplace upgrade' of Win 7 from the setup DVD.

    To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

    To run the System File Checker tool, follow these steps:

    1.Click Start, and then type cmd in the Start Search box.

    2. Right-click cmd in the Programs list, and then click Run as administrator.

    3.If you are prompted for an administrator password or confirmation, type your password or click Continue

    4.At the command prompt, type the following line, and then press ENTER: sfc /scannow

    When the scan is complete, test to see whether the issue that you are experiencing is resolved.



    Resets Internet Explorer
    Fix this problem
    Microsoft Fix it 50195

    Rating posts helps other users
    Mark L. Ferguson MS-MVP
     

All Replies

  • Monday, October 19, 2009 5:01 PMMark L. FergusonMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    I would suspect some corrupt system file. SFC might fix that. Resetting Internet Explorer may help. At worst, I think you will fix it with a reinstall, or 'inplace upgrade' of Win 7 from the setup DVD.

    To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

    To run the System File Checker tool, follow these steps:

    1.Click Start, and then type cmd in the Start Search box.

    2. Right-click cmd in the Programs list, and then click Run as administrator.

    3.If you are prompted for an administrator password or confirmation, type your password or click Continue

    4.At the command prompt, type the following line, and then press ENTER: sfc /scannow

    When the scan is complete, test to see whether the issue that you are experiencing is resolved.



    Resets Internet Explorer
    Fix this problem
    Microsoft Fix it 50195

    Rating posts helps other users
    Mark L. Ferguson MS-MVP