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Hanging at 62% when you upgrade from Windows Vista to Windows 7
Hanging at 62% when you upgrade from Windows Vista to Windows 7
Hello,
If when you try to upgrade from Windows Vista to Windows 7 you encounter a hang at 62% this is usually related to a service running in the background that prevents the upgrade from completing.
Below is a link to a Knowledge Base article that may offer assistance.
Hanging at 62% when you upgrade from Windows Vista to Windows 7
http://support.microsoft.com/default.aspx/kb/975253
Let us know how this works out for you.
Thanks
Michael
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Edited byMichael - Support EngineerMSFT, OwnerWednesday, October 28, 2009 7:23 PMbold text
15 people need an answerI do too
All Replies
- I loaded the system, it asked me to remove some software, which I did. It asked me to deconfirm I tunes, I did. The system has essentially stoped at 62%. It has not progressed over the last 3 hours. I can't get control of the computer. I know my internet is working as I as using this computer. Nay ideas. Gerry
- Moved byHalima S - Microsoft SupportModeratorMonday, October 26, 2009 4:42 PM (From:Windows Update)
- Merged byShawn - Support EngineerMSFT, ModeratorTuesday, November 10, 2009 8:29 PMsame issue
Hi gwaugh1,
Welcome to Microsoft Answers Forums.
We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can.
· How did you start the installation process?
· Are you performing a clean install or an upgrade?
· What type of disk are you using for the installation?
· Do you have any security software installed on the computer?
· At what stage of installation has it stopped?
· Did you receive any error message?
First I would suggest that you disconnect any external devices connected to the computer except the mouse and keyboard.
If you have performed an upgrade would suggest restarting the computer and you will be prompted for a roll back option.
Once you are back to the desktop would suggest running the upgrade advisor and check what has to be done before you start the upgrade.
Before you start the upgrade process make sure that your computer meets the hardware requirement to install Windows 7 and check in the computer manufacturer website if the computer is good to run windows 7 or not.
Installing and reinstalling Windows
http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows
Halima S - Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
From: Bryan9
4 Trys to upgrade and took all the suggestions online and from Microsoft help .... Took up the entire day and still no Windows 7 :(
It is stopping at 62% every time on the last step.
Michael
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.From Paul Aaron
Hey drjimm,
Replied to Bryan9's post on the hang at 62% and it looks like it might be related to a service running in the background that prevents the upgrade from completing. Here's the KB I found:
Hanging at 62% when you upgrade from Windows Vista to Windows 7
During the upgrade from Windows Vista to Windows 7, the upgrade hangs at 62% indefinitely.
http://support.microsoft.com/default.aspx/kb/975253
Hope this helps. :)- Hello gwaugh1,
Thank you for posting to the Microsoft Answers Forum.
Look at the information in the following KB article for assistance.
Hanging at 62% when you upgrade from Windows Vista to Windows 7
During the upgrade from Windows Vista to Windows 7, the upgrade hangs at 62% indefinitely.
http://support.microsoft.com/default.aspx/kb/975253
There are 2 issues in this thread (one specifically on an error users are hitting on a ‘reboot loop’ and a second where users are experiencing the 62% hang on install. For the error on hanging at 62%, please refer to the KB article mentioned here. If the KB article does not resolve your issue please follow up in the thread linked below:
http://social.answers.microsoft.com/Forums/en-US/w7install/thread/f088fcd7-9852-41dc-aa4b-a59038c51da8
Please let us know if that does not resolve your issue.
Sincerely,
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think- Marked As Answer byShawn - Support EngineerMSFT, ModeratorTuesday, November 10, 2009 8:28 PM
- Unmarked As Answer byShawn - Support EngineerMSFT, ModeratorTuesday, November 10, 2009 8:28 PM
- This does not work -!!!!!!!!!!!
tried this solution twice -
upgrading from 64 bit Vista Ultimate to Windows 7 Ultimate 64 bit
hangs up and will not get past 62% - This solution fixed my issue completely, at first my computer took over 10 hours to get past the "Transferring Files, settings and programs" before it would even show the percentage complete number. Then it would get to 62% and freeze. I check the log file from the KB article 975253 and it was exactly the same so I implemented their soluton and after 10 or more hours of waiting again it finally finished. In all with 3 attempts, it took about 48 hours to upgrade, NOT acceptable. One side affect it had after my installation finished was my wireless card for some reason would not "enable". I had to go to the Device manager and uninstall, then tell windows to look for new hardware. That fixed it.I hope this helps someone...
- I am having the 62% problem also. if i find it is the iphlpsvc service per the setupact.log and do what you recommend in the support article, what repercussions will it have? What element or service will be effected? What will not work afterwards? I have a new Dell 730XPS gaming rig and satellite internet. I especially do not want to do a clean install. What a pain!
I tried implementing their proposed "solution" and after 16 hours it was still at the 62% point - did not freeze - kept displaying the please wait and the same number of files converted out number of files to be converted -
Tired this twice one for 16 hours after trying another attempt for 12 hours - same
- If you look in your setupact.log file at the bottom and it contains "Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62"Then the fix will most likely work for you. Here are the steps from the article:To resolve this problem, follow these steps:
- Restart the computer. Then, your computer will roll back to Windows Vista.
- Click Start, right-click Computer, and then click Properties.
- On the Advanced tab, click Environment Variables.
- Under System variables, click New.
- Type MIG_UPGRADE_IGNORE_PLUGINS in the Variable name field.
- Type IphlpsvcMigPlugin.dll in the Variable value field.
- Click OK three times to close the dialog boxes.
- Start the upgrade installation again.
If you see something else in your log at the bottom, please post it in the forums.The only repercussions it had for me was I had to uninstall the drive for the network card. Then simply tell windows to search for new hardware. It found it and installed it automatically from the previous driver without any problems.
2009-10-29 18:43:39, Info UI Determining if we are in WDS/Unattend mode
2009-10-29 18:43:40, Info UI No need to hide autorun
2009-10-29 18:43:41, Info [0x0a000a] UI Autorun:Autorun core successfully initialized!!!
2009-10-29 18:43:41, Info [0x0a000b] UI Autorun:Autorun UI successfully initialized!!!
2009-10-29 18:43:41, Info UI AppWindow has layout style 0
2009-10-29 18:43:42, Info UI NavWindow has layout style 0
2009-10-29 18:43:42, Info [0x0a011c] UI WizardDialogPost::SetActive
2009-10-29 18:43:44, Info [0x0a018e] UI Passing command line parameter ("F:\Sources\setup.exe /HideWelcome /uilanguage:en-US /targetlanguage:en-US") to IBS.- This solution did not do anything. I have a Dell Inspiron 531 with a Windows Vista Home Edition 32-bit. I have tried upgrading three times already and it still got stuck at 62%. On my first attempt, it told me to uninstall my anti-virus program (which was Trend Micro). I thought turning it off would of done the trick, but it made me uninstall it. So now I have no protection on my computer. It got to 62% and my PC froze! On my 2nd attempt, I removed some programs and deleted unnecessary files. It got stuck at 62% for couple hours and the computer rebooted itself and reloaded the Windows Vista. On my third attempt, I follow your suggestion of adding the Environment Variable. That didn't do anything and the computer rebooted again couple hours after it got stuck at 62%. Now I'm really pissed off and frustrated.
I heard doing a custom install, which wipes out everything, had no problems, but that's the last thing I want to do. I have so many softwares I use and I really don't want to spend hours installing them and download updates for them. - Happened with clean install also. I had removed the installation disk during the reboot, so I thought that might have caused the problem. I solved it by running the entire process again, but this time leaving the installation disk in for the entire process. Worked correctly this time.
- I tried the "62%" work around 4 times with no success. Upgrading from Vista Home Premium 64 to Windows 7 Home Premium 64. HP Pavillion m9552p, Intel Core2 Quad 2.33GHZ, 8 GB ram. All suggestions welcome.
- My setupact.log file did show this with current progress stuck at 62%. I did the selective startup and added this system variable. the upgrade never showed a percentage as it upgraded but the green line advanced to about 2/3's of the screen. This was 10 hours later. One hour later from there my computer finished the upgrade!! I am tweaking it this morning and reinstalling some programs but all is well! One happy ending. Now i have two more to update.
- I also tried it 4 times with no success. I let it run over night on one attempt and was still at 62% the next morning.
This is the 10th day since this problem was reported with many thousands of people worldwide effected, You would think that with all the testing and so called brain power that went into Windows 7 that Microsoft would have a clue to the problem, they don't. The only fix was put out the first day, nothing since. That turned out to be just a bunch of Out smoke and mirrors. Of the 6 people I know that are having this problem, the work around did not work on any of them. That is from 3 different brand computers. - I am now into my 8th attempt - six with the suggested fix - computer now running 28 hours still at 62% flashing between please wait and the number of converted files..tried calling and emailing microsoft tech support - all I got was suggestions to go to the forums ..i.e. "micro" support !
- I'm having a similar problem, but mine stops at 70%. I posted a thread on it here, but the only advice I received was regarding this thread, and the link here says that the given solution is only valid if it stops at 62%. Should I go ahead and try it for my 70% issue?
- I have the same problem with hanging at 62%. No compatability problems noted. Everything unplugged from my USB ports. Anti-virus software shut down. Clean boot.
I have tried the system variable "solution" several times; it has not solved the problem.
Dell XPS 730
Intel Core i7 CPU 965 @ 3.20 GHZ
6 GB RAM
64 bit Vista trying to upgrade to 64 bit Windows 7
It has taken, on average, 9 hours just to get to the 62% hang up. So, everytime I try a new "solution" it takes 9 hours just to find out it didn't work again.
So, Michael, since you wanted to know how this solution works for me, I'd have to say: not very well. And, trust me, you don't want to know how I'm feeling about Windows 7 right about now.- Proposed As Answer bywhiplashracing Sunday, November 01, 2009 1:06 PM
- I loaded Windows 7 Ultimate on a Laptop which had Windows Vista Home Premium. Dell told me I would have to reload, I would need to install a fresh version because the large differences between the version. I had several problem, one was getting around the recovery partition of the Dell shipped system, the second was once I had the hard drive formated again, getting Windows 7 to install.
Finall I found this link online (http://kmwoley.com/blog/?p=345). Tried several USB drives, but because they were all Cruzer drives, they didn't boot as a single drive. Finally, used my Black Widow, which boots as a single USB Sata Drive. Followed the instructions in (http://support.microsoft.com/kb/314097) to convert to NTFS, then Created a Bootable USB Drive. Changed my BIOS settings to Boot from USB, and everything worked great after that. Upgrade or not, I would suggest using this procedure from the start.
Additional things to do, would be to use the Windows Easy Transfer before processing any upgrades.
If you have Windows XP, copy the following directories to another location for save keeping:
Under Documents and Settings
Open the User directory you logged in as, and backup the following directories:
Desktop
User Documents
Favorites
Backup any Directories you have manually created on your C drive.
Migrate your mail using, (http://support.microsoft.com/kb/270670)
If you want to use Windows XP mode, beware it will not work on your Windows 7 without, Virtualization Technology.
I have Virtual PC 2007 running on my Windows XP Professional system, and it works fine for the Windows 2003 server virtuals I am using to test for my MCSA Certification, but it won't even load on Windows 7. I did load the version that came with the download for Windows XP mode, but it doesn't work correctly. How can Microsoft, and other companies always go 3 steps forward, and 5 steps back.
Well I hope this information helps others have a better installation, than I did. May not be quick, but it works very well.- Proposed As Answer bywhiplashracing Sunday, November 01, 2009 1:44 PM
- Hello - I am having this problem too. I left the upgrade from Vista to 7 run overnight and it has been stuck at 62% for 12 hours. How do I restart? I tried exiting out of the install and it tells me it can't cancel the install at this point or my computer might be unusable. I am installing on a Dell XPS laptop. Should I just turn off and restart?
Also, doesn't this install hurt the screen. Basically the same image is on the screen for 20 hours or however long it takes, the monitor never goes to black.
Once I figure out how to restart I am going to try the fix above and see how it goes.
Thanks for info. - I now have about 45 hours over a 8 day period of trying to install the Windows 7 Home premium upgrade and it still hangs at 62%.
I have tried all the fixes suggested on the Microsoft site as well as others, no help.
I see by other forums, threads and local news that this is a very wide spread problem and Microsoft should be concentrating on a fix.
I also see I only have 45 days to return the software for refund, I just hope Microsoft can figure out the mistake by then. - rvrkids: Every time I've been stuck at 62% I have just turned the whole system off. The computer then has rolled back to Windows Vista without any apparent harm to my system.
As for the screen issue, I had the same concern since it has been taking 9 hours just to reach 62%. I just turn the monitor off now once the upgrade starts & check back every couple hours.
The other thing I've heard, although it hasn't helped me make it out of the 62% deadzone, is to make sure nothing is connected to your usb ports.
Good luck. Currently on my 8th attempt -my computer has been running for over 45 hours now still stuck in the please wait -62%
The only thing this patch did was advance the transfering files,settings and programs from 653215 of 864239 to 653618 of 864773 but still definately stuck at 62%I am having the exact same problem - stopping at 62%
now into my eight attempt
trying for over 45 hours
tried the solution above six install attempts ago
posted the link above and nothing from microsoft support engineer since the so called solution was postedHappened with clean install also. I had removed the installation disk during the reboot, so I thought that might have caused the problem. I solved it by running the entire process again, but this time leaving the installation disk in for the entire process. Worked correctly this time.
So Windows 7 is working after clean install? I'm thinking of doing that, but really don't want to.From Paul Aaron
Hey drjimm,
Replied to Bryan9's post on the hang at 62% and it looks like it might be related to a service running in the background that prevents the upgrade from completing. Here's the KB I found:
Hanging at 62% when you upgrade from Windows Vista to Windows 7
During the upgrade from Windows Vista to Windows 7, the upgrade hangs at 62% indefinitely.
http://support.microsoft.com/default.aspx/kb/975253
Hope this helps. :)
Hey there Michael,
Just dropped by to see how the moderating was going. Apparently since this was your last communication in this thread, not very well. Needless to say, I have been unsuccessful in getting upgraded to Windows 7 from Vista. I have been trying since Tuesday or Wednesday. I get stuck at the same place as everyone else.. 62% ..... Just for the record, while 975253 might work for some folks in this thread it has not worked for me over 8 times. The 2 - 3 days I spent talking to your technical support section in India also did not help.... Questions: Has anyone really tried to come up with an answer that does not include leaving my computer defenseless for days at a time just to get stuck at the same place each time making me more angry and frustrated each time? Ummm Seriously this time... Could you post a detailed list of "things to do" so I can check and see if I missed anything that actually might be causing the problem?
I would really love it if sometime before the refund period ends that someone maybe you.. could post a patch that would make the software installation go as advertised... but I'm pretty sure that's not gonna happen. Would you consider actually posting to this thread with information other then 975253 more then once a week? This might actually lower the frustration level if folks think that Microsoft cares and is doing something to find answer to the problem. I know I would feel better. I know you're busy but only say this with love until such time as I get so frustrated that I cast a curse on your boss. :) Just kidding! Maybe? Yeah, just kidding. I hope to see your response on this thread soon.
Carole- Ok. I think I may of found a solution. Everyone who is trying to upgrade or even thinking about doing a clean install, you need to boot the system from your CD/DVD drive. Don't let it boot from the hard drive. To do this, restart your computer and be very quick to push F12 when you see manufacture name of your computer such as Dell. This will automatically load the setup file from the DVD.
Initially, I did a clean install when Windows Vista was loaded and I was logged into my account. That was a mistake as I was stuck on an endless reboot after an unknown error during installation. Whoever wrote the instructions in the manual is a retard and should be fired (and the rest of the tech support trying to figure out an answer on why it get stucks at 62% or why there's an endless reboot after installation). I'm not even a computer expert, but I like to play around and try different stuff. Anyway, I boot from the DVD and the installation worked out fine. I wish I would of known that I could boot from my DVD and did an upgrade from there, but I learned it the hard way and it was too late when I did a clean install. Vista was wiped out and there was nothing to upgrade.
So let me know if the upgrade works by booting from the DVD drive. I know doing a clean install worked.- Proposed As Answer bymicky322 Monday, November 02, 2009 3:37 AM
- Aargh...... I really wish I had seen this thread before I tried my upgrade..... I don't think I got stuck at 62% but I did get a "Buffer overrun" and hit the "Ok" button on that and then it seemed to install correctly. However, when I then work up this morning and registered Windows 7, all sorts of crazy stuff started to happen.... none of my icons were displaying properly (all as blank sheets)... half my programs weren't installed. I couldn't even access my hard drives.... yet, I had access to a couple of programs and the internet!!!
I really did not want to have to perform a clean install... that is why I went for the upgrade option. But now as I have a half baked Windows 7, looks like I am going to have to do that.... or re-instal Vista and still re-instal all my old programmes.
Thankfully, I did a full back up before I attempted the upgrade.
Poor show, Microsoft.... - I tried this last night and it still stalled out at 62%. Any other suggestions? Thanks for the help!
Hello,
If when you try to upgrade from Windows Vista to Windows 7 you encounter a hang at 62% this is usually related to a service running in the background that prevents the upgrade from completing.
Below is a link to a Knowledge Base article that may offer assistance.
Hanging at 62% when you upgrade from Windows Vista to Windows 7
http://support.microsoft.com/default.aspx/kb/975253
Let us know how this works out for you.
Thanks
Michael
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.Hello,
I've the same problem, checked the file and it is well the same error :
2009-10-30 00:59:51, Info [0x08072c] MIG Calling IPostApply::ApplySuccess for Plugin={ServerPath="%windir%\system32\migration\IphlpsvcMigPlugin.dll", CLSID={ade10465-2a43-454e-b0a7-3f220a61bd03}, ThreadingModel=Apartment}, UserContext: System
2009-10-30 00:59:51, Info MIG IPostApply::ApplySuccess for Plugin={ServerPath="%windir%\system32\migration\IphlpsvcMigPlugin.dll", CLSID={ade10465-2a43-454e-b0a7-3f220a61bd03}, ThreadingModel=Apartment} - Working directory: C:\$UPGRADE.~OS\OnlineUpgradeApplyWork\srcworking\agentmgr\CCSIAgent\005AE0CB
2009-10-30 00:59:51, Info [0x0808fe] MIG Plugin {ade10465-2a43-454e-b0a7-3f220a61bd03}: IphlpsvcMigPlugin: IphlpsvcMigPlugin: Performing upgrade actions for all protocols2009-10-30 00:59:51, Info [0x0808fe] MIG Plugin {ade10465-2a43-454e-b0a7-3f220a61bd03}: IphlpsvcMigPlugin: IphlpsvcMigPlugin: CountInterfacesOfAType for 0.InterfaceCount ptr = 22ae608, InterfaceCount = 0
2009-10-30 00:59:51, Info [0x0808fe] MIG Plugin {ade10465-2a43-454e-b0a7-3f220a61bd03}: IphlpsvcMigPlugin: IphlpsvcMigPlugin: CountInterfacesOfAType for 0.Incrementing interface count
2009-10-30 00:59:51, Info [0x0808fe] MIG Plugin {ade10465-2a43-454e-b0a7-3f220a61bd03}: IphlpsvcMigPlugin: IphlpsvcMigPlugin: CountInterfacesOfAType for 0.InterfaceCount ptr = 22ae608, New value of *InterfaceCount = 1
2009-10-30 00:59:51, Info [0x0808fe] MIG Plugin {ade10465-2a43-454e-b0a7-3f220a61bd03}: IphlpsvcMigPlugin: IphlpsvcMigPlugin: RegEnumKeyEx return 259. key name: {AC049C3C-9B90-41A7-9385-DC5AD3E656F0}.new index: 2
2009-10-30 01:06:51, Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62
2009-10-30 01:21:51, Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62
2009-10-30 01:36:51, Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62
2009-10-30 01:51:51, Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62
2009-10-30 02:06:51, Warning [0x080b50] MIG AsyncCallback_ApplyStatus: Progress appears to be stuck. Current progress: 62
Tested the work arround twice, each time launched from Vista, and it didn't work, Still exactly the same error.
Any other sugestion ?had 1 of 3 machines do similiar hanging on install. simple fix for me:
DO NOT DO THIS IF YOU ARE UNFAMILIAR WITH THESE SETTINGS!!!
go to CMOS(BIOS config)(make sure to note on paper the original settings)
1:) disable cache of any sort(video cache, level2 cache, etc)
2:) drop media dma support to lowest level.(disable if possible)(all drives)
3:) drop media access modes to lowest level.(PIO modes, 32bit access)
note concerning drives: dont change any other settings (especially LBA modes)
baiscally making motherboard most compatible it can be with ANY OS
most motherboards have presets you can load that can do similiar
worked like a charm.
next install took normal install times. avg for me about 1 hour.(yes i take my time)
important!!!
after install, return to CMOS and restore settings to ORIGINAL- Edited bywindowsfanny Thursday, November 05, 2009 12:06 AMrestore original settings
- You have given more info than I have seen from Microsoft in 10 days.
I tried a couple things you listed yesterday on my own and went as far as removing Norton 360, totally. It still wouldn't get past 62%, so I am throwing in the towel after 10 days and numerous tries and sending the upgrade disks in for a refund.
I called the return number to make sure I have everything correct and the young lady didn't act at all surprised for the reason I am sending the OS back.
I like Windows 7 a lot, but think I will wait 6 months or so until the dust settles and maybe try it again.
I hope you can all find a solution to the problem because it appears that Microsoft doesn't have a clue.
Good Luck.
- Ok, so what's the problem here? All too much of a cheap *ss to get an external drive and buy a copy of Acronis True Image or Norton Ghost before attempting to do an upgrade???????????? Still? Really? After all these years? And assuming that you know what you are doing, since we all are early adopters and know the risks of early adopting (please, you are all allowed to hit me for getting a first generation BB Storm ;) although its fine now, you may still hit me :-)) ) Anyway, enough games...
There of course are several ways to get (most of) your data back. First of all: rip the drive out of the pc or laptop its in. Get a USB adaptor for SATA/IDE drives. Find someone with a working PC, hook the drive up to the adaptor and copy the data you need to another media, external drive, bluray, dvd, etc. Make sure that you VERIFY the copied data BEFORE thinking to yourself its ok, I copied the data and that went fine. Ok? Good. I just hope you didn't use bitlocker 'cause I think that in this case, you would then have a problem. But lets put that aside for a moment....
Once that is done you have your data, and if all is well, you have install media of vista ready at hand and you can reinstall vista, copy back your data and wait a bit until this specific problem is solved by microsoft, whose personell most likely is doing their utmost best to get this fixed ASAP, the poor guys... since, well... the same manager that was first yelling: it should be on the market that and that date, no second later, and the tech guys say: nah, not a good idea, and those guys get sacked and then when all is said and done, they get to be the ones that were right all along...... NOW that same manager is most likely being mad at another bunch of techies that only did what he wanted, under pressure of getting fired if they didn't.... but, hey... lets forget those things, you can try again now with the correct install media.
ONe more little rant, although... it might seem that way but it really is something most of us techguys have no problem with, but ENDUSERS do... so its no rant, its just something some top level guys should reconsider from this point forward, especially since sony or any other cd printer can make these cd's almost free of charge in the amounts the OEMs should be buying and selling them with their machines. So go complain at dell, hp, ibm, whomever, instead of bugging microsoft (who of course is working on a solution for a problem they, once again for the umphteenth time might not be the cause of themselves) for not delivering original discs with your system in the first place since they want to save a good 5 cents per machine by not supplying those, while I'm pretty sure everyone is willing to pay even 10 cents extra for that stuff to be delivered WITH your machine. Which would turn up an extra profit for the OEMs in any case. But hey, that appearantly is very difficult to think of for the Dagobert Ducks in the financial/marketing departments. Go figure... If the OEMs do not mess the install media up too much, eehhrrr.... I mean: if they do not modify it too much, I guess microsoft will be a more happy puppy too, you will be too, and... well, they can still deliver crapware on their first install "out of the box experience" like 30 trials of certain apps, which you can immediately wipe out and do a clean install of the OS from the ORIGINAL MS OEM disks that should have been delivered on a disk in the first place, together with maybe a folder with the correct drivers on it for your specific model and a small reference in the install script to those drivers so your machine would boot up fine in any case and MS wouldn't get the blame for everything that goes wrong with other peoples/companies stuff. Now, having said that, and I really really really hope that now finally people are going to take some political action to make sure that the above will become mandatory consumer law (just as warranty is), and you finally have gotten your hands on that working install media, not the "self-burned" discs that are starting to become unreliable the moment you open your dvd drive after burning, and certainly will not be reliable after about two years and will likely present you with a read error somewhere during install and you are stuck again.......... (so please, If your machine is still under warranty, call your OEM and make sure you get an original, latest version of their OS on DVD with drivers and crapware included if you have to, and of course, the only price you have to pay is the postage, althoug in my opinion it should be free completely, just as MS is now shipping completely free upgrade media in the netherlands (at least I have not gotten any bills yet)).... Do I need to go on? Really? Nah, didn't think so huh? But please, when you get the good install media, don't give up the fight against the OEMs for including the original media in the future, since we will be having this "party" -stuff every three years now for sure... minimum.... Maybe Microsoft can put its foot down a bit more in that department too. Would save them a lot of support costs in cases like this....
Anyway, if you have that nice vista disc and you have your legal old product key, you can just reinstall your OS and get your data back. At least, if you didn't wipe your harddrive during install.
I would be very interested to see what hardware is in the systems this is occuring on, and which firmwares are installed on it. Why would it go wrong on a couple of machines, and go perfectly well on most others, while the install media of the 7 discs are identical? All this forum stuff is far too unreliable in terms of technicaldata to be pointing any fingers as of yet. And of course, as usual, even IF other parties are at fault because they didn't adhere to certain standards, Microsoft is the one thatis expected to create a workaround for it. And no-one ever is any wiser about the cause and MS stays the one that has messed up. I think that is not the way it should be. Unless they did mess up, of course. Which I tend to not believe since less than what? A couple percent of installs fail?
And again, most people did NOT create backups while everyone (should) know(s) that that is the first thing you need to do. Simple. There is even an Easy Transfer Wizard available so most of the most important files and settings that are located in the previous installation of Vista would have been copied to external media with just a few clicks, for free. I really do not understand that this is happening all over again. I mean, I am not complaining, I'm making truckloads of money thanks to this, and yes... all techies will be thinking... yup, its sad, but true... usually the problem exists between keyboard and chair. Nowhere else. Except of course at the OEMs who did not deliver the OEM disks they should have delivered in the first place.... Oh.... sorry, I guess we covered that part already :-))
You know, it might be that somewhere, some sector or bad block is mocking up the install and making it crash, since I'm pretty sure not everyone is running a full diagnostic surface check on their drives either, after 2years or more of usage, that is something that should be done by default if you ask me.
Admitedly, since everything halts at 62% it would seem to indicate a problem with the installer. BUT if that was the case, then ALL machines would have that problem. And that isn't happening.
I remember sooooooooooooooooooo many things that seemed to be MS related, but then turned out to be a firmware issue on IBM drives... or WD or whatever... Should MS create workarounds for problems other companies create?
Please, don't get me wrong in the above piece of text.... I am kicking a bit against all of the people and companies up to a certain extend. I think there are a lot of problems, or consequences might be better of putting it, that could have easily be avoided.
Anyone did the deed of updating all the FW on the system of all components that usually have firmware updates available too see if the situation changes? I have not encountered this problem with installing myself yet, sadly enough.... but if I do, I would copy the data off of the drive, take out ALL hardware that can be taken out, extra nics, extra RAM, printers, camera's, etc etc., then format and check the drive using the diagnostic tool of the manufacturer of the drive, ____, use spinrite if you have to, update the firmware of the drive, dvd-drive and BIOS at least, clear the CMOS after upgrade, set all parameters to the correct settings, save it, THEN restart the win7 installs on an empty drive, repartitoning it if the recovery media for vista in a worst case scenario are available or just leave the recovery partition in tact if they aren't available, and just start installing. Again. If that doesn't work, then in all fairness, you as an enduser or technical guy at the local computershop, have done all you reasonably are able to do yourself to get the show on the road. And then, if that doesn't fix it, you have the right to put all top level managers of the OEMs and MS on a big damping pile of.... ehhrr.... well, sweet potatoe pie?? for not getting the stuff right after more than thirty years of development. And come on... win 7 IS win vista with an upgrade in it. What can go wrong with the install routine? Detecting hardware, copying files... that ain't so hard if the media of which it comes and to which it goes is 100% ok.
All kidding and sarcasm aside people, please try the above method, it might turn out good for some, not for others. It really is the first thing I would try, just to see....
I'm just rambling since I am frustrated that I do not have encountered this problem yet and would NOT be getting any sleep untill I would get a machine that has the problem as far as too just install, replacing HW if necessary. Anybody that has a lot of these problems already did a good check if the media that are being used REALLY are the same upgrade disks or retail disks?
Sorry for rambling, I mean well, I really think MS is doing all they can, I do think that a lot of users wouldn't be in this situation still if they had taken precautions (cause we all know that in life, there is only one person that you can count on, and that is yourself, to do these kind of things, like backupping, and if you don't ... well, what can I say?), but most of all, I blame the large OEMs that are TOO CHEAP to deliver original install media with their machines so people will always be able to easily recover from these kind of accidental/mistake situations. And that should change.
Lobby for that. Help yourself, help us all, help the companies, pay those 10 cts extra. No prob, right? - Ok folks, after 10 trys I have found success! The 62% reboot has something to do with the programs on your vista setup. Below is a list of programs that were uninstalled before upgrading with the win 7 ultimate dvd:
Kaspersky
Adobe
Apple Related
Quicktime
Unlocker
Smac
Speedfan
Logitech
Disabled Diskeeper
If you have any of these, uninstall. Not sure which program(s) is causing the problem, but the upgrade worked on the first try.
Let me know if this works for you!- Proposed As Answer byugabar Tuesday, November 03, 2009 4:20 AM
- Yea, appology accepted.
How about a fix to the installation freeze problem.
Not a try this, try that, or, oh maybe this might work thing.
A patch in a timely manner.
How about not releasing an OS that doesnt work on millions of existing computers that have been purchased in the last couple years.
Does this happen with Apple?
I'm not trying to be funny. Does it? I honestly dont know 'cause I havn't tried a MAC with OSX yet . Yet!
Maybe the commercials are right.
Maybe Microsoft has been sitting on there laurels for a while and life is passing them by. What would Bill say about this crappy OS installation BS?
I'm going to the apple store tomorrow and browsing around. I might even buy something. I probably will since I need a running computer.
Dont say "go ahead". You would be just falling for my bait 'cause I already knew you would say it.
If I have to get a new computer already just to load of a new OS I might as well shop the competition. It's a shame to because I've heard that Windows 7 is pretty good. If you cant get your car started it doesnt matter how fast it is.
No need to respond because I'm not going to check back. I'm pretty much done with Microsoft. - Hey everyone now you might ridicule me about this but i am not certified with microsoft but i am certified with cisco, net + and unix and so i run across a lot of things now with this windows 7 it is still bugged with the update but clean installs worked when i installed it onto the company computers i had to do a mass backup and format but doing so my team installed 7 onto 73 computers and they are working fine as i type but i really hope this is helpful for some of you out there but on a personal level i have vista and cant stand it but i will suffer untill windows addresses this and other issues that are out there with 7 and thats my personal suggestion to do but with every one that has already had problems installing if you can do a clean install (that is backup, format, install, restore) then that is your best shot at working
really hope i helped you thank you for your time and i wish you all good luck
Hey everyone now you might ridicule me about this but i am not certified with microsoft but i am certified with cisco, net + and unix and so i run across a lot of things now with this windows 7 it is still bugged with the update but clean installs worked when i installed it onto the company computers i had to do a mass backup and format but doing so my team installed 7 onto 73 computers and they are working fine as i type but i really hope this is helpful for some of you out there but on a personal level i have vista and cant stand it but i will suffer untill windows addresses this and other issues that are out there with 7 and thats my personal suggestion to do but with every one that has already had problems installing if you can do a clean install (that is backup, format, install, restore) then that is your best shot at working
really hope i helped you thank you for your time and i wish you all good luck
Noone, and I mean NOONE with any amount of good sense understands why anyone would want to leave the old windows and program files, Documents and Settings or Users TRASH on a machine that gets a new upgrade. Its just plain stupid in each and every way, especially when Microsoft has kept the door open to do a clean install, even after two weeks they have NOT used the "download all available updates" option to disable that option. So tell me, WHY would you do an in place upgrade, KNOWING that your drive could be and most likely will be faulty in some places, your AV or Partitioning software is still running AND after the install there will be a whole lot of SH... stuff floating around on your drive and in your OS. Oh, but I know what people do that. The same ones that failed to make the recovery media, that failed to make backups, the same ones that start jabbering and pointing fingers that MS must be at fault......- 1st of all, not everyone who has tried to do the upgrade is a level headed EXPERT like you are.
Most people who have been using computers for any length of time know that you should always backup their computer and how it's done.
Some didn't want to go through the clean install for some reason or another, that's their preference so stop ridiculing people for that choice because that is not how you see it being done.
I sent my Windows 7 upgrade disk back to Microsoft this morning for a refund because it didn't work as advertised. Look at the big yellow letters on the box. That is Microsoft's fault no matter how you slice it. I have done several clean installs when Vista came out so I for one know how it's done.
I am going to wait 6 months or so until Microsoft gets the cracks filled on Windows 7 upgrade and then try it again. By that time my computers software Warranty will be over and I can do a clean install without any repercussions. - windows 7 64 bit ultimate update from vista 64 bit ultimate fails on the last process after reboot.
No error message only installation fail and a return to vista OS.
Can't get support as they require product ID. Can't product ID as windows 7 upgrade (retail disc) won't
complete install. I don't have the 62% freeze or the reboot loop ( it did reboot loop once of 5 install tries but Vista was doing the loop). Windows 7 upgrade adviser states my system can be upgraded and I do not want to do a clean install because of the down time of begging adobe to reactive my programs. Also the upgrade disc will not activate a clean install? Are there fixes? When will I be able to install your program? What do I do now? Hoping for an answer soon please.- Merged byShawn - Support EngineerMSFT, ModeratorMonday, November 16, 2009 9:14 PMsame
- I was having major problems installing Windows 7 Upgrade. Tried twice, both times got a garbled screen, then (luckily) reverted back to Vista with all original files and settings.
Here's how to get around it:
1. Uninstall both iTunes AND Quicktime. Seems Apple likes to make things difficult for Windows users :)-
2. Uninstall whatever version of Roxio you may have. Virtual drives created by software like this confuse the install.
3. If you have the new version of LogMeIn installed, disable any Mirrored drivers in your device manager
4. Choose to Upgrade to Windows 7 (not Custom)
5. Choose the install WITHOUT the immediate automatic updates. You can update Windows 7 after install.
6. Uninstall your graphics display driver with the Remove a Program option in your control panel AFTER INSTALL HAS STARTED. If not sure how to get there, press the Windows key on your keyboard to make the taskbar reappear.
7. Unplug all USB devices
8. Go to bed. Pray.
9. Wake up the next morning. Cross your fingers as you approach your PC.
10. Check to see if it says "Enter your Windows Key". If yes, Hooray! If not, get in line with all the other Upgrade buyers pissed at Microsoft.
Ten easy steps. Easy as pie!
Best of luck.- Proposed As Answer bymanwiththebush Tuesday, November 03, 2009 11:31 PM
- Edited bymanwiththebush Thursday, November 05, 2009 2:28 AM
- Fix it Fix for Upgrade hangs at 62% when you upgrade to Windows 7 from Windows Vista - http://bit.ly/3iDqs3
Hanging at 62% when you upgrade from Windows Vista to Windows 7
http://social.answers.microsoft.com/Forums/en-US/w7install/thread/f088fcd7-9852-41dc-aa4b-a59038c51da8
Andre Da Costa http://adacosta.spaces.live.com http://www.activewin.com - If you notice my post above and one other, it looks like Apple products and Quicktime are potential problems for upgrading. Hopefully MS is testing these programs and can determine what is going on.
- Thanks Andre for the reply. My upgrade install does not hang and freeze at 62%. It makes it to the reboot before the final install process and fails install and returns to the original
Vista OS. Anyone else have this problem and is it common and curable? Thanks again. - Did another try with the work arround and it worked.
Problems the first times was I had copied and pasted a space caracter after the name of the dll to ignore. - I have truly enjoyed reading all of these posts. It is just ridiculous how many people seem to have had this problem. My upgrade was successful the first time. I have a Dell XPS 435 with Intel ci7 bla bla bla. Anyways, half of you could've resolved this problem if you just did the compatibility check first. It will tell you to uninstall certain programs, including Itunes, quicktime, Dell Support Center (if you have a Dell), Quickbooks, etc. Honestly, your best bet is to uninstall all 3rd party software on the machine, in case the compatibility checker didn't catch it. And for all of you that received the FREE upgrade option, it would be impossible for you to do a clean install so that is out of the question. I upgraded my dell and a Sony Vaio laptop in about 2 hours, without any issues. Also if you have an ATI video card, make sure you uninstall the ATI Control Panel, that will screw up your installation as well. If anyone has any questions, please feel free to contact me at (email) I have done 5 upgrades so far, and none have failed. I left all USB devices plugged in, including an external HD, with no problems. It is definitely a program error on the PC!!!!! It gets stuck trying to copy over the program files, gauranteed!! Just uninstall as much 3rd party software as you can (the software you know you can reload afterwards) and then do the compatibilty checker, then the upgrade. I hope this helps everyone.
- Edited byKim - Support EngineerMSFT, ModeratorWednesday, November 11, 2009 3:36 PMremoved pii
1st of all, not everyone who has tried to do the upgrade is a level headed EXPERT like you are.
Most people who have been using computers for any length of time know that you should always backup their computer and how it's done.
Some didn't want to go through the clean install for some reason or another, that's their preference so stop ridiculing people for that choice because that is not how you see it being done.
I sent my Windows 7 upgrade disk back to Microsoft this morning for a refund because it didn't work as advertised. Look at the big yellow letters on the box. That is Microsoft's fault no matter how you slice it. I have done several clean installs when Vista came out so I for one know how it's done.
I am going to wait 6 months or so until Microsoft gets the cracks filled on Windows 7 upgrade and then try it again. By that time my computers software Warranty will be over and I can do a clean install without any repercussions.
True, true... Have a bud. ;-)
I do ridicule people because: when you do not know what you are doing, leave it to someone more knowledgeable. 1 succesfull install of dos 3.2 doesn't make for an expert. I changed my tires, brake calipers, pads, drive axels, clutch etc. But dropping another engine in my car or changing the gearbox is something I'd rather leave to be done by a pro.
So, if you choose not to do that, then you know there is some work for you in store. If you're going to try and cut of the corners, then you might be in for a surprise, so then.... don't complain. Only reason I can think of for not backupping or not wanting to do a clean install thru upgrade media, is that someone has installed an app that isn't theirs and they do not have the install media of. Or maybe, they have the media, but not the license or crack anymore. And yeah, then I can understand why a clean install would be a problem.
Otherwise, the Easy transfer wizard for 7, a clean install and a reinstall of your legally owned windows 7 compatible apps, should pose no problem, thus no reason, to want to "MUST-DO" an inplace upgrade. And guess what? Even if you do, you need to reinstall a lot of apps. Soooooooo.....
I only came across one app that claims to succesfully transfer ALL apps and settings from vista to 7 without problems. But I forgot the name sadly... :-(- Proposed As Answer byjamal1234 Wednesday, November 04, 2009 9:19 PM
half of you could've resolved this problem if you just did the compatibility check first. It will tell you to uninstall certain programs, including Itunes, quicktime, Dell Support Center (if you have a Dell), Quickbooks, etc. Honestly, your best bet is to uninstall all 3rd party software on the machine, in case the compatibility checker didn't catch it.
Excuse me, I did run the compatibility check first. It told me to uninstall a couple programs, including iTunes (but not Quicktime). Then the second time, it advised me to uninstall a program I had already uninstalled. On the third try, it certainly didn't tell me to remove all of the programs I suspected would interfere. Please don't assume many upgraders did not run the compatibility check first, as the upgrade checks compatibility at the start of the install.
- Well my Dad has just spent over £550 on a new HP PC which is supposedly Windows 7 ready (Purchased only 3 weeks ago!), he has had his free upgrade through from HP in Germany and the U/G is failing at 62% like this, after 3 attempts and hours of trying to fix it he has finally concluded like I've been telling him for ages that Microsoft Windows just doesn't cut the mustard anymore, and Vista was the start of the problems.
He's taken his PC back to the shop yesterday, had a full refund as he bought it with Windows 7 in mind and has finally done what I've been advising him to do for 2 years and switched to a Mac with OS X Snow Leopard.
After just a couple of hours he already realises he should have done this a long time ago ...
Good luck with the product guys, I'm sure you will get it working .... eventually .....
I'm 40, I'm a PC and I'm still not working properly ... Perhaps it's time to try a Mac, it just works ... - I have tried to install now five times and each time it has failed at 62%. The compatibility checker comes up with no problems.Before the last two attempts I installed the fix below but still have the same problem. The progress is at approximately 484,000 of 683,576. I get a blue screen and it all stops and starts to rollback to Vista.A clean install is not really an option due to the number of programs, settings etc.Other people seem to have the same problem so will there be a further fix or what is the suggestion?
- Hey all,
The agent at the top of this thread suggested following the steps in the following KB article: http://support.microsoft.com/kb/975253
Also there is a FixIt automated solution in that article.
ALD2355, try that before attempting another upgrade :) - So basically what I am reading here is that if you all let it be, and tell Windows 7, "No, no, no, no, no" everything should be fine...should be. If you let it install, tell it not to update programs, you should be okay. Let's just say at least its at 62% and not 66%, trying to be sort of humorous here, but in all cases its not funny.
If I DO have this problem, and I do have to reboot back to vista, will it erase some of the documents on my HD? I know one thing that Windows does do right, is it reverts back to the previous date before the incident occured, (such as viruses, trojans, etc.).
Carpe Diem... - Did what Michael said (also deleted things liked games) and the installation went without a hitch.
1. Forget about the MS solution.
2. Yes, we tried the MS compatibility baloney, no help at all.
3. READ comments above by manwiththebush and uga, our ideas worked after many hours of failure.
4. Provide solutions and ideas here and stop with the worthless comments please.- this has not helped my issues. I did change the environmental variables and it did load past 62% I believe (I just let it fun on it's own) but when it rebooted i got the blue screen of death effect. It had blue, with black lines going horizontal and the computer was frozen.
Looks like you did not read the post above yours.
- Ok, first of all, I"m not assuming that they didn't run the compatibility check, but I will tell you this, the compatibility check DOES NOT catch all programs that will interfere. TRUST ME, if you uninstall all 3RD Party Software, You will succeed in loading Windows 7! I have helped two people in this forum succeed in loading Windows 7 on their PC, please read their emails they sent me below:
EMAIL #1:
Hey, Stephen thanks again.
I removed the programs as well as the ones you suggested and the upgrade went right in without any hang-ups. It only took 54 minutes.
For your information the other programs I removed are: Clone DVD2, Sansa updater and speedfan. I don't know for sure which one did the trick, maybe all of them.
So far the only trouble I see is my HP scanner, which I use very little so I will look for some 3rd party software.
My HP 8250 printer works fine with the only draw back is I can't print two sided documents any longer. I will check that out.
I also had to reset my Linksys modem and wireless router as I couldn't get online. They both came back up after resetting them and I noticed I now have a different IP address?, I have no idea what that was about.
Thanks so much for your help. I now need to get my programs back on the computer and get accustomed to Windows 7
Wayne
EMAIL #2:
Hi Stephen,
You are an angel, whoever you are. I uninstalled my Kaspersky and tried again and it worked. I was getting ready to send it back!!!
Trouble is now, I don’t know how to get back my Kaspersky. I logged into my account but there’s no-where there to download it. I have my license number from the software. I had originally bought a disc, had updated that online this year, then converted to Kaspersky 2010.
Any ideas.
Thanks a million anyway – you can add me to your list of virtual admirers!!;)
Take care
Síle
AS YOU CAN SEE, BOTH CASES WERE FROM PROGRAMS THAT WERE MAKING IT HANG AT 62%, I HOPE YOU WILL ALL READ THIS AND REALIZE THAT ONE OF YOUR PROGRAMS IS CAUSING THE ISSUE. AGAIN, EMAIL ME AT (email) IF YOU WANT ME TO PERSONALLY HELP YOUR PARTICULAR PROBLEM. SO FAR 2 PEOPLE FROM THIS FORUM EMAILED ME AND THEY SUCCEEDED. I'M A TECHNICIAN, AND I'M GOOD AT WHAT I DO, SO TRY ME.- Edited byKim - Support EngineerMSFT, ModeratorWednesday, November 11, 2009 3:35 PMremoved pii
- I've read all through this and I don't know whether the 62% refers to the 'gathering' phase or the 'transferring' phase. Mine hangs at 87% of the gathering phase.
I have no idea how to fix the problem. Tech support told me to delete "burning software". I did ---- it didn't help. - Here is what I see in the setupact file for me. The install stops at the file expands 0%
009-11-08 17:25:25, Info [0x080726] MIG Calling IPostGather::GatherSuccess for Plugin={ServerPath="Microsoft-Windows-shmig\shmig.dll", CLSID={526D451C-721A-4b97-AD34-DCE5D8CD22C5}, ThreadingModel=Apartment}, UserContext: System
2009-11-08 17:25:25, Warning [0x0809c7] MIG COutOfProcPluginFactory::CreateInstance: [C:\$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Windows-shmig\shmig.dll, {526D451C-721A-4B97-AD34-DCE5D8CD22C5}] does not support interface {CCEC0752-DC07-4C83-A9F1-3CC9D1A18230}.
2009-11-08 17:25:25, Warning [0x080386] MIG Failure while instantiating IPostGather for Plugin={ServerPath="Microsoft-Windows-shmig\shmig.dll", CLSID={526D451C-721A-4b97-AD34-DCE5D8CD22C5}, ThreadingModel=Apartment}. Error: 0x80004002
Can anyone read greek?? Hello all,
For anyone that is still experiencing this problem even after trying the steps found in this knowledge base article, please read:
http://support.microsoft.com/default.aspx/kb/975253
We are currently investigating this issue. However, you can assist us by following these steps to retrieve some diagnostic data. Here are the steps:
1. Rollback the upgrade to Windows 7
2. Navigate to the following folder path C:\$WINDOWS.~BT\Sources\Panther\
3. Locate and collect the setupact.log file, and setuperr.log files
4. Click Start, type msinfo32
5. Once the System Information window is open, click file, then save
6. Save and collect the System Information file.Once you have gathered the three files, you can email it to commod@microsoft.com.
When you are composing the email, be sure to include the word ANSWERS in the subject line. In the body of the email, please include your Answers display name, and the link to this thread.Thanks for helping,
Important: Please note this is not a support email address, and sending this information does not guarantee that Microsoft will be contacting you for a follow up. In e-mailing this address you are giving permission for Microsoft to contact you if it is determined that there is a need for further communication related to this issue.
I have truly enjoyed reading all of these posts. It is just ridiculous how many people seem to have had this problem. My upgrade was successful the first time. I have a Dell XPS 435 with Intel ci7 bla bla bla. Anyways, half of you could've resolved this problem if you just did the compatibility check first. It will tell you to uninstall certain programs, including Itunes, quicktime, Dell Support Center (if you have a Dell), Quickbooks, etc. Honestly, your best bet is to uninstall all 3rd party software on the machine, in case the compatibility checker didn't catch it. And for all of you that received the FREE upgrade option, it would be impossible for you to do a clean install so that is out of the question. I upgraded my dell and a Sony Vaio laptop in about 2 hours, without any issues. Also if you have an ATI video card, make sure you uninstall the ATI Control Panel, that will screw up your installation as well. If anyone has any questions, please feel free to contact me at (email) I have done 5 upgrades so far, and none have failed. I left all USB devices plugged in, including an external HD, with no problems. It is definitely a program error on the PC!!!!! It gets stuck trying to copy over the program files, gauranteed!! Just uninstall as much 3rd party software as you can (the software you know you can reload afterwards) and then do the compatibilty checker, then the upgrade. I hope this helps everyone.
Yep I ran the compatibility test and removed everything that conflicted or it wasn't sure about. And it installed first time for me also! Guess we are the lucky ones :)- Edited byKim - Support EngineerMSFT, ModeratorWednesday, November 11, 2009 3:34 PMremoved pii
Well my Dad has just spent over £550 on a new HP PC which is supposedly Windows 7 ready (Purchased only 3 weeks ago!), he has had his free upgrade through from HP in Germany and the U/G is failing at 62% like this, after 3 attempts and hours of trying to fix it he has finally concluded like I've been telling him for ages that Microsoft Windows just doesn't cut the mustard anymore, and Vista was the start of the problems.
lol... that was funny, made my day! And if I had the money I'd love to buy a Mac, you want to buy me one for Christmas 8-)
He's taken his PC back to the shop yesterday, had a full refund as he bought it with Windows 7 in mind and has finally done what I've been advising him to do for 2 years and switched to a Mac with OS X Snow Leopard.
After just a couple of hours he already realises he should have done this a long time ago ...
Good luck with the product guys, I'm sure you will get it working .... eventually .....
I'm 40, I'm a PC and I'm still not working properly ... Perhaps it's time to try a Mac, it just works ...
Thank you for making me smile!
Oraya- why have i been so loyal to windows is beyond me, i should get a mac
- I read about that 62% issue and you may want to check out the fix on the microsoft site.
I had a hang at 40% and I fixed it by doing a ctrl+alt+del and stopping any non-essential services. After that it started hauling! I also tried using msconfig to stop all non-microsoft services. Do this by checking the "Hide all Microsoft services" at the bottom of the window. So far this has worked great and the upgrade is proceeding. I'm keeping my fingers crossed. Oh yeah and I'm writing this to you from my MAC. hehe.. :-) - You could try a clean instillation. This will not keep any of your files, so back them up
