UNABLE TO INSTALL KB951944, KB972581, KB974234
- I AM TRYING TO INSTALL KB951944, KB972581, KB974234 BUT I AM GETTING THE ERROR MESSAGE "EXPECTED VERSION OF THE PRODUCT WAS NOT FOUND ON SYSTEM". MY COMPUTER HAS THE HOME VERSION OF MICROSOFT OFFICE AND WINDOWS VISTA 64 BIT. WHAT DO I NEED TO DO TO INSTALL THE CORRECTIONS IDENTIFIED BY MICROSOFT FOR MY MACHINE?
- Moved byMatthew R.- MicrosoftMSFT, ModeratorThursday, November 05, 2009 3:20 PMNot a Security Issue (From:Security & Privacy)
1 person got this answerI do too
Answers
- Hi,
Please do not type is all caps as it is hard to read and considerd yelling.
It is not unusual for Windows Updates to suggest updates you either do not need or the wrong versions.
Use the method below to get the right ones you need and solve the issue.
Try this 1st to see if it helps and it should :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update.
Or go here and put in the KBxxxxxx number to download it.
Download Center - put in the KBxxxxxx.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
If you get an installer error install this version :
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and
for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who
might have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Wednesday, November 04, 2009 7:57 PM
- Marked As Answer byMike - Support EngineerMSFT, ModeratorWednesday, November 11, 2009 3:09 PM
All Replies
- Hi,
Please do not type is all caps as it is hard to read and considerd yelling.
It is not unusual for Windows Updates to suggest updates you either do not need or the wrong versions.
Use the method below to get the right ones you need and solve the issue.
Try this 1st to see if it helps and it should :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update.
Or go here and put in the KBxxxxxx number to download it.
Download Center - put in the KBxxxxxx.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
If you get an installer error install this version :
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and
for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who
might have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Proposed As Answer bySpiritX Wednesday, November 04, 2009 7:57 PM
- Marked As Answer byMike - Support EngineerMSFT, ModeratorWednesday, November 11, 2009 3:09 PM
