when I attempt to play a downloaded game, I am blocked by parental controls--I never enabled parental controls on my computer, so I don't know how to disable them--there are no children using my computer.

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• Friday, November 06, 2009 11:21 PMAjay K - Microsoft SupportMicrosoft Support, Moderator

   
  

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  Hi lindamarch,

  Welcome to Microsoft answers forums!

  Have you installed the game on the computer or is it played online?

  Follow the steps below to turnoff parental control. Make sure you are logged in as an administrator.

  Turnoff parental controls:

  1.    Open Parental Controls by clicking the Start button , clicking Control Panel, and then, under User Accounts, clicking Set up Parental Controls.‌  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  2.    Click the account that you want parental control disabled.

  3.    Under Parental Controls, click OFF

  For more information on parental control, please check the link below

  http://windows.microsoft.com/en-US/windows-vista/Set-up-Parental-Controls

  Hope this information is helpful

  Thanks and Regards:
  Ajay K
  Microsoft Answers Support Engineer  

  Visit our Microsoft Answers Feedback Forum and let us know what you think.

  • Marked As Answer byKeith-Support EngineerMSFT, ModeratorFriday, November 20, 2009 9:43 PM
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