How do i visit a website that i no longer can? "Your connection to the website is not encrypted." and "Website does not supply identity information."__
- i can not visit a website that i use to visit all the time. It is a safe and secure site i use for my business where people go to purchase gift certificates. whenever i try to visit the site now i get a yellow triangle with a "!" in it. It states that:
"Your connection to the website is not encrypted." and "Website does not supply identity information."
I have set the site as a safe site. and i even turned the "internet / Protected Mode: Off" Neither of those worked.
I called the company and they said they have not changed the site and noone else is having the problem.
My computer is a brand New 2 month old HP with a windows Vista Operating System. Please Help!1 person got this answerI do too
Answers
Hi Serenity Spa,
Thank you for posting your question on Microsoft answers forums!
a) Did you make any changes to the computer?
b) Do you recall updating the security software?
c) Which version of internet explorer (IE) are you using (IE7, IE8)?
Run internet explorer 8 in compatibility view, check if it helps
Some Web sites may not be displayed correctly or work correctly in Windows Internet Explorer 8
http://support.microsoft.com/kb/956197Optimize internet explorer and then reset internet explorer, you have a fix it in the reset internet explorer link below just click on it, to resolve the issue.
Optimize internet explorer
http://support.microsoft.com/kb/936213How to reset Internet Explorer settings
http://support.microsoft.com/kb/923737Important: When you reset Internet Explorer settings, all add-ons, stored passwords within IE and customizations are deleted, and you basically start with a fresh version of Internet Explorer.
Please check the link
When to trust a website
http://windows.microsoft.com/en-us/windows-vista/When-to-trust-a-websiteThanks and Regards:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byKeith-Support EngineerMSFT, ModeratorFriday, November 20, 2009 9:51 PM
All Replies
Hi Serenity Spa,
Thank you for posting your question on Microsoft answers forums!
a) Did you make any changes to the computer?
b) Do you recall updating the security software?
c) Which version of internet explorer (IE) are you using (IE7, IE8)?
Run internet explorer 8 in compatibility view, check if it helps
Some Web sites may not be displayed correctly or work correctly in Windows Internet Explorer 8
http://support.microsoft.com/kb/956197Optimize internet explorer and then reset internet explorer, you have a fix it in the reset internet explorer link below just click on it, to resolve the issue.
Optimize internet explorer
http://support.microsoft.com/kb/936213How to reset Internet Explorer settings
http://support.microsoft.com/kb/923737Important: When you reset Internet Explorer settings, all add-ons, stored passwords within IE and customizations are deleted, and you basically start with a fresh version of Internet Explorer.
Please check the link
When to trust a website
http://windows.microsoft.com/en-us/windows-vista/When-to-trust-a-websiteThanks and Regards:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byKeith-Support EngineerMSFT, ModeratorFriday, November 20, 2009 9:51 PM
- Hi Ajkay,
Thank you for your suggestions. I will try them and see if it works.
To answer your questions:
a) Did you make any changes to the computer? No, it is Brand New
b) Do you recall updating the security software? I have Norton and it runs automatic updates.
c) Which version of internet explorer (IE) are you using (IE7, IE8)? The newest version of internet Explorer 8
Thanks again, I will let you know if it works. Cass
