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StickyWindows Defender and McAfee

  • Sunday, March 08, 2009 12:01 AMgtrbby2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I recently renewed my McAfee protection but since I have, every time I turn on my computer, I get an error message that the Windows Defender failed to initialize.  How can I either turn off this error message permanently or get both programs to run together?  It is just a nuisance having to see this error message every time I turn on my computer.  It isn't necessary.  Can you assist?

    Thanks

    Di
    Before a question is answered, you can use this image to sign up for the answer when it arrives. The more clicks, the faster the question is answered.1 person got this answerI do too
     

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  • Monday, March 09, 2009 3:53 AMBrent-Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Di,

    My guess would be that somewhere inside of McAfee is a list of allowed programs.  Windows Defender may be blocked.  As an alternative, you can turn off Windows Defender by starting the program and going to tools, then options.  Scroll all the way to the bottom and uncheck "Use Windows Defender". 

    If you are unable to start Windows Defender, you may need to disable McAfee first.

    Hope that helps.
    Brent
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
     
  • Saturday, March 14, 2009 3:56 AMWalt Ellison Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    I have been struggling with this issue for three days.  In the last three hours, I have come to learn that it is a McAfee issue.  Not a big issue, but a McAfee issue none the less.

    If McAfee 2009 is running, it will not permit Windows Defender to run at the same time.  If I hadn't had such a hard time logging in to post this answer, I might have been able to point you to a McAfee support sheet that discusses this issue directly on point.  Logging in to get information is, in fact, a big part of the problem.  You won't get the information from McAfee unless you log in. 

    I have multiple complaints about both McAfee and Microsoft for failing to make this information known at least to McAfee users.  (By the way, it may affect users of products other than McAfee.  I use only McAfee.)  I guess they want to know how much of a problem it is, plus keep from advertising that there is a problem.  My complaint against Microsoft is that:
    1).  They tell you if you are experiencing this issue, you have a worm.
    2).  Their software was initially designed only to recognize Norton. (Well, at least that's how it appeared to me.)  McAfee fixed that.  But,
    3).  The error code is the same as the error code they used a couple of years ago for a different problem.  (Therefore, leading you on the wild goose chase.)  (I restored one of my tow computers that was affected by the issue, hoping that would resolve it, before I realized that all of the information on the Microsoft site might be too old to identify the issue.  It occurred to me that the Microsoft explanation did not explained why it happened to both computers simultaneously.) 

    The solution that they post is quite effective, (once they explain the problem.)

    --------------------

    Windows Defender error when restarting computers with VirusScan 2009 installed

    Affected Suites: Affected Products: Affected Operating Systems: Affected Applications:

    Total Protection
    Internet Security Suite
    VirusScan Plus

    VirusScan 2009

    Windows Vista
     

    Microsoft Windows Defender
     



    Description
    The 2009 McAfee consumer products for Windows Vista disable Microsoft Windows Defender to improve system performance. Windows Vista users who have installed the 2009 McAfee consumer products should not enable Windows Defender. After Windows Defender has been enabled, the following error message is displayed at every computer restart:



    Solution
    Disable Windows Defender.
    1. Click Windows and then select All Programs.
    2. Select Accessories.
    3. Right-click Command Prompt and select Run as Administrator...
    4. Type the following commands (NOTE: The space between = and " is required):

      sc config WinDefend start= "disabled"
      sc stop WinDefend
    5. Press ENTER.
    ----------------------

    http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1

    ----------------------

    I just wish they hadn't left me three days of hard looking to find the answer.  I was truly peeved.

    Walt
     
  • Saturday, March 14, 2009 5:17 AMBrent-Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Walt,

    Thanks for the reply and the included information on how to fix it.  This is the first I've heard of McAfee deliberately disabling Windows Defender.

    I am going to make this thread sticky so it will be at the top of the forums and can help other people who are having the same problem.

    Brent
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Proposed As Answer byTHE TWIG Saturday, April 04, 2009 12:43 AM
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  • Saturday, March 14, 2009 6:39 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Brent,

    I posted about the McAfee/Windows Defender problem here:
    Please read: Windows Defender 0x800106ba error message at startup
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Saturday, March 14, 2009 11:30 AMgtrbby2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I tried what you suggested and the response was the following, even when I tried it after disabling McAfee.  I must still be doing something wrong.

    C:\Windows\System32>sc config WinDefend start: "disabled"
        [sc] Change Service Config           Success

    C:\Windows\System32>sc stop WinDefend
        [sc] Control Service FAILED 1062:

    The service has not been started.
     
  • Saturday, March 14, 2009 12:50 PMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi gtrbby2,

    http://service.mcafee.com/FAQDocument.aspx?id=TS100507
    Please follow the steps #1 & #2 to uninstall McAfee.

    Then install a new Antivirus program.
    A very good and reliable product is AVIRA Antivir (Freeware): 
    http://www.free-av.com/
    Or Avira Premium Security Suite (Cost: ~ $50) 
    http://www.avira.com/it/products/avira_premium_security_suite.html

    Also see: http://www.av-comparatives.org/
    "On this site you will find independent comparatives of Anti-Virus software. All products listed in our comparatives are already a selection of some very good anti-virus products..."

    Hope this helps,
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Saturday, March 14, 2009 5:09 PMgtrbby2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thank you soooooooo much.  I only needed to do Step 1 to uninstall McAfee and then I could access Windows Defender by right clicking and "run as administrator".  This then allowed me to uncheck the box at the bottom "Use Windows Defender".  After this was unchecked I returned to Step 3 to reinstall the McAfee products I needed and everything seems to be a.o.k.  Your help was definitely invaluable.  Di
     
  • Saturday, March 14, 2009 5:15 PMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi gtrbby2,

    YW. Glad to help and thank you very much for your feedback!

    Regards,
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Sunday, March 15, 2009 7:20 AMRay Ashby Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello Walt

    I have the same issue as most people on this forum.
    I have Windows Vista, McAfee & Windows Defender.
    I get exactly the same error message/code
    I have tried to follow your suggestion but please remember
    I'm a dunce with these things.  This is scaring me.

    You say leave a space between the = and "
    I understood that but you actually show a space between
    sc and config
    also a space between config and WinDefend
    and a space between Defend and start
    Likewise, you show a space between sc and stop
    and a space between stop and WinDefend
    Is that the case please.

    Ray
     
  • Sunday, March 15, 2009 7:25 AMRay Ashby Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Vincenzo

    Isn't it about time someone got the McAfee & Windows program people in one room and then banged their heads together (can I do it please) over this problem.

     
  • Sunday, March 15, 2009 8:01 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Ray,

    I understand your complaint, I'm sorry.

    1. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
    Please follow the steps #1 & #2 to uninstall your McAfee product.

    2. Disable Windows Defender: How to disable Windows Defender on Vista

    3. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
    Please follow the step #3 to reinstall your McAfee product.

    See if this helps!

    Thank you for your patience, Ray.
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Tuesday, March 17, 2009 7:20 AMRay Ashby Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Vincenzo

    I followed your step to disable Windows Defender.  I used the advanced method because the Novice method says open Windows Defender which it won't let you.  I found where I had to change the setting to Disable & clicked on stop.  I then restatred the computer but the message came back ??

    What did I do wrong ??

    I have read your Sticky Thread but some of those things worry me.

    Ray
     
  • Tuesday, March 17, 2009 7:54 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Ray,

    first you must uninstall McAfee and then disable Windows Defender.

    Please follow carefully these steps:
     
    1. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
    Steps #1 & #2 to uninstall your McAfee product.

    2. Disable Windows Defender: How to disable Windows Defender on Vista

    3. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
    Please follow the step #3 to reinstall your McAfee product.

    Keep us posted!
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Thursday, March 19, 2009 8:49 AMRay Ashby Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Vincenzo

    I've done it.  Thank you so much.
    You were right, first I had to uninstall McAfee,
    then deal with diabling Windows Defender.

    So far, the last 24hrs has been trouble-free.
    And I'm now using both McAfee & Windows Defender
    as my security net.

    Once again, many thanks.

    Ray
     
  • Thursday, March 19, 2009 8:52 AMRay Ashby Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Walt

    Sorry to bother you but eventually I followed the steps offered by Vincenzo on this Sticky problem.
    It has worked for me.  Hope your problem still successfully resolved..  Thanks, Ray
     
  • Thursday, March 19, 2009 9:18 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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     Hi Ray,

    you're welcome. Glad to help and thank you very much for your feedback!

    Cheers,
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Saturday, March 21, 2009 3:57 PMBjörn Dahl Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello!!
    I,ve got exactly the same problem!Have you got any answers yet?
    Is it possible too get som feedback from you when you hade solved you:re problem.?
    I,m a (nonothingaboutcomputers)so little help can bee nice
    Regards from Björn from Sweden
    Email removed for privacy 
     
  • Saturday, March 21, 2009 4:05 PMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Björn,

    you can find the answers... in this thread.
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Sunday, March 29, 2009 12:12 AMJSlongbeach Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Vincent,

    I don't know if Vista Ultimate X64 is any different but I followed your above advice in step 1 (TS100507 steps 1&2) and received Cleanup Successful. When I go to your 2nd step Disable Windows Defender - I had already disabled it in services but was still getting the 0x800106ba error - I now set it to manual or automatic to try to start it and receive Error 1069:The service did not start due to a logon failure.

    Before reading your post McAfee led me to TS100610 and I used the sc config windefend start= "disabled" (runing as administrator) - do I need to undo this before disabling in services? I tried "enable" but it wasn't recognized.

    After the TS100610 try I followed Article ID: 931849 but couldn't see Windows Defender to do steps 1 or 2 so I went to step 3 and performed the registry edits, some of which failed.

    The bottom line is I have uninstalled McAfee, cleaned it up. Services say WD is disabled but I still get 0x800106ba message whenever a user logs in and am not running virus protection.

    What can I do?
     
  • Sunday, March 29, 2009 4:48 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi JSlongbeach,

    I suspect a malware infection. Please try a check.

    1. Run the Microsoft Windows Malicious Software Removal Tool
    2. Download, install, update and run:

    SUPERAntispyware (freeware) and Malwarebytes' Anti-Malware (freeware).
    3. Run this online scan (in safe mode with networking, if possible):
    http://onecare.live.com/site/en-us/center/howsafe.htm     
    4. See and follow carefully:
    "Checking for/Help with Spyware, Malware and Hijackware"

     

    Hope this helps.

    [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Sunday, March 29, 2009 6:44 PMjune summerhayes Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I recently renewed my McAfee protection but since I have, every time I turn on my computer, I get an error message that the Windows Defender failed to initialize.  How can I either turn off this error message permanently or get both programs to run together?  It is just a nuisance having to see this error message every time I turn on my computer.  It isn't necessary.  Can you assist?

    Thanks

    Di

     
  • Sunday, March 29, 2009 9:11 PMjerry27612 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi, this is not an answer to the problem just above but tracks with the discussion, I think, of Defender and McAfee. I hope it's ok. I'm a first-timer.

     I have Vista Home Prem./ IE 7 (SP1) and McAfee suite (here we go!!). I opened up the web today and got a pop-up (I have a pop-up blocker on so this made it seem more 'official') that said it was "Malware Defender2009" and found a bunch of viruses on my hard drive. I have never had a virus in eight years of computing. I was a bit suspicious when it told me to scan and it would destroy spyware or viruses. I forget the exact wording. It had "Click Now to scan and remove" type box.

    I went to my programs and found "Windows Defender" listed but inactive. I didn't know if this was the same thing. I activated Windows defender and scanned. It came up with zero problems in the 'quick scan'. Meanwhile the 'Malware' box program had run a screen anyway. I didn't click it to. It said I had had 368 virus/spyware items , on my hard drive mainly. 
    This 'Malware' has an internet address of http:\\malwarescanner20.com, which doesn't sound like an official deal to me. Does anyone have experience with this program? (and from what I read here, now I've got a problem getting rid of Windows Defender, but can do it with time). Thanks, Jerry
     
  • Monday, March 30, 2009 5:06 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Jerry,

    Your computer is infected with a rogue security or antispy/malware program.

    See and follow how to remove that Rogue Antimalware Software:
    Learn how to remove Malware Defender 2009 (Removal Guide) 

    1. Run the Microsoft Windows Malicious Software Removal Tool


    2. Download, install, update and run    :

    SUPERAntispyware (freeware) and Malwarebytes' Anti-Malware (freeware).

    3. Run this online scan (in safe mode with networking, if possible):
    http://onecare.live.com/site/en-us/center/howsafe.htm

    Hope this helps.

    [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Monday, March 30, 2009 5:08 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi june summerhayes,

    all the answers in this thread! Please read carefully all the replies.
    Thank you.

    Hope this helps.

    [If this post helps to resolve your issue, click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
    • Proposed As Answer bythistle1 Tuesday, September 01, 2009 2:05 AM
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  • Wednesday, April 01, 2009 3:04 AMJSlongbeach Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Vincenzo,

    Thanks for the above tips. The applications seemed to perform well, found some errors but nothing major. They all report the system to be clean however I still receive the 0x800106ba error.

    Was there anything I can do to reverse the "disable" command used per TS100507? I still get logon failure when I try to start Windows Defender (McAfee is uninstalled and cleaned out).

    Is my last resort reinstalling Vista?

     
  • Wednesday, April 01, 2009 5:08 AMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi JSlongbeach,

    1. Go to Start -> Run and type services.msc
    2. Now look for the service named Windows Defender,
    3. Double click to bring up the Properties window.
    4. Set the Startup type to Automatic
    5. Click Apply then click Start
    6. Click OK and then Close Services/Local window

    1. Launch Windows Defender and go to Tools -> Options.
    2. There will be a list of configuration options.
    3. Scroll down to the end of the list to Administrator options.
    4. Select the Use Windows Defender box and press the Save button.

    Also see:
    http://www.winvistaclub.com/t183.html
    "Cannot Enable Windows Defender in Vista."

    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Sunday, April 05, 2009 1:28 AMtrudog Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    the easiest way to disable windows defender for the ones of us that aren't too bright, i had to do it this way too, is go to
    start,
    all programs,
    accessories,
    right click on command prompt and run as administrator,
    then type msconfig and hit enter,
    under the startup tab, on the left you'll see windows defender and uncheck the box,
    then hit apply and okay your way out. 
    restart your pc and you're good to go.
     
  • Monday, April 06, 2009 9:04 PMmercyfulfate Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Ok so the solution is to either disable Windows Defender or go through a lengthy un-install re-install loop?! Not sure who dropped the ball on this but either McAfee or Microsoft should own up and fix it. This problem should not be left for the end-user to figure out and repair/ apply a workaround. Thats my $0.02.

    • Proposed As Answer bymercyfulfate Friday, April 10, 2009 11:03 PM
    •  
     
  • Tuesday, April 07, 2009 6:28 PMjerry2009 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have Windows Vista home premium and I too got that error message after installing mcafee 2009. After attempting to intall the mcafee commands  in admin mode in C:\  ,as reccommended, Defender still gave me the error message.
    Maybe I did not input the commands in correctly?

    However I later used  Programs--Adminstrator tools --- config system and at the startup tab,  I unckecked the windows defender box
    clicked apply and OK.
    Upon restart I no longer got the error message.

    Maybe this is a simpler solution

     
  • Thursday, April 09, 2009 6:49 PMJennifer Terry Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Walt,
    Thank God someone on this earth knows how to fix this problem!

    Jennifer
     
  • Saturday, April 11, 2009 1:34 PMedgeman7 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Vincenzo,

    I used your instructions in this post as i had experienced the same error since downloading McAffe. Have now installed Avira as you reccommended and i find it much more user friendly and informative than either Norton or McAffe. Detected two viruses that these had missed. Thanks for your advice. Much appreciated.

    Regards,

    Barry.   Eire
     
  • Saturday, April 11, 2009 3:06 PMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Barry,

    you're welcome. Glad to help and thank you very much for your feedback!
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Thursday, April 16, 2009 12:22 PMstarchildsbabe Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi. I have tried disabling this way and another way, it says the program is disabled, however I am still getting the error message. It was working initially then for some reason it got turned back on, so I went to disable again and got the above problem.
     
  • Thursday, April 16, 2009 12:24 PMstarchildsbabe Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    as per my comment above to someone else, this initially worked, but for some reason it was turned back on, and when i went to disable it again, using both your method and someone else's it says it is disabled, however I am still getting the error messages.
     
  • Saturday, April 18, 2009 7:40 PMloobylou1975 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    The same problems described above has been bothering me for some time.  Nothing I have tried from forums etc has helped.  Unable to install as not in list, disabling didn't work so I contacted Mcafee who advised as follows:

    *    Click the Start button, select All Programs, then Accessories and finally Run.
    *    Type in msconfig and click OK.
    *    Click Continue when Vista's security Warning appears.
    *    Select the Startup tab and remove the check from the box labeled Windows Defender. Click OK.
    *    Click on "Exit without restart".

    Hooray - no message anymore!

    Hope this helps others.

    Lou x
     
  • Wednesday, April 22, 2009 1:14 PMsanste Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have been struggling with this issue for three days.  In the last three hours, I have come to learn that it is a McAfee issue.  Not a big issue, but a McAfee issue none the less.

    If McAfee 2009 is running, it will not permit Windows Defender to run at the same time.  If I hadn't had such a hard time logging in to post this answer, I might have been able to point you to a McAfee support sheet that discusses this issue directly on point.  Logging in to get information is, in fact, a big part of the problem.  You won't get the information from McAfee unless you log in. 

    I have multiple complaints about both McAfee and Microsoft for failing to make this information known at least to McAfee users.  (By the way, it may affect users of products other than McAfee.  I use only McAfee.)  I guess they want to know how much of a problem it is, plus keep from advertising that there is a problem.  My complaint against Microsoft is that:
    1).  They tell you if you are experiencing this issue, you have a worm.
    2).  Their software was initially designed only to recognize Norton. (Well, at least that's how it appeared to me.)  McAfee fixed that.  But,
    3).  The error code is the same as the error code they used a couple of years ago for a different problem.  (Therefore, leading you on the wild goose chase.)  (I restored one of my tow computers that was affected by the issue, hoping that would resolve it, before I realized that all of the information on the Microsoft site might be too old to identify the issue.  It occurred to me that the Microsoft explanation did not explained why it happened to both computers simultaneously.) 

    The solution that they post is quite effective, (once they explain the problem.)

    --------------------

    Windows Defender error when restarting computers with VirusScan 2009 installed

    Affected Suites: Affected Products: Affected Operating Systems: Affected Applications:

    Total Protection
    Internet Security Suite
    VirusScan Plus

    VirusScan 2009

    Windows Vista
     

    Microsoft Windows Defender
     


    Description
    The 2009 McAfee consumer products for Windows Vista disable Microsoft Windows Defender to improve system performance. Windows Vista users who have installed the 2009 McAfee consumer products should not enable Windows Defender. After Windows Defender has been enabled, the following error message is displayed at every computer restart:



    Solution
    Disable Windows Defender.
    1. Click Windows and then select All Programs.
    2. Select Accessories.
    3. Right-click Command Prompt and select Run as Administrator...
    4. Type the following commands (NOTE: The space between = and " is required):

      sc config WinDefend start= "disabled"
      sc stop WinDefend
    5. Press ENTER.
    ----------------------

    http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1

    ----------------------

    I just wish they hadn't left me three days of hard looking to find the answer.  I was truly peeved.

    Walt

    so if i do these 5 steps that will solve this defender issue and i dont have to pay for another mcaffee subscription?
     
  • Saturday, April 25, 2009 6:56 AMsusdit girl Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Re: receiving error message 0x800106ba for windows defender


    I am glad to say I have just found the answer to this question on another Forum
     http://forums.techarena.in/vista-security/1136952.htm and have resolved my mcafee/windows defender error message without having to uninstall windows defender from my PC

    this is really easy and now both Mcafee and Defender work perfectly  ......hooray

    Here's how I fixed it:

    Click Start
    In Search type - services
    Click on Services in the list
    You will now have a list of services on the pc
    Scroll to Windows Defender and it will say Manual
    Change it to Automatic and Start it then
    Reboot and the message is gone from both of my computers.....


    Thank you Christine Williams who gave us the answer!
    • Proposed As Answer byLeo™ Sunday, July 05, 2009 7:57 PM
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  • Monday, April 27, 2009 1:55 AMKelleL Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    "susdit girl" & Christine Williams, thank you, both, for the answer.

    Over the past four (4) hours, I have tried several different alternatives, as mentioned, including disabling Windows Defender from "Services" as well as "System Configuration."  Neither proved as effective as the recommendation you proposed.  Without disabling any features, you solved the issue altogether; you didn't just offer a workaround.

    Thank you!  Thank you!

    You are THE VERY BEST!!!
     
  • Monday, April 27, 2009 9:08 AMsusdit girl Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    KelleL

    This really works doesn't it? I just cant believe Microsoft or Mcafee dont just post this information on their websites. It drove me nuts trying to find the answer with out dismantling my Window defender function. I'm not at all technical (practically PC illiterate) and managed it!

    Its all thanks to this Christine Williams on the other site.

    Susdit Girl

     
  • Wednesday, May 06, 2009 7:36 PMbjm__ Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    To all in this Thread,
    Just my 2 cents... My Norton product install disables Windows Defender by default.  Symantec Support claims running both products may cause a conflict.  But, it's my choice to leave WinDef Off or to turn On.   Through WinDef Tools > Options is easy way to enable or disable WinDef.  This post may be completely off issue and apoligize now for butting in to McAfee Thread. 
    Respectfully submitted
    bjm_
     
  • Sunday, May 10, 2009 8:59 PMCheri_1957 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Brent,
    I have been trying this but how do you get 
    sc config WinDefend start= "disabled"
    sc stop WinDefend
    to line up like this I tryed and failed..
    Very Lost in this process.
    I followed the instruction but, could not get it typed in like above!
    Can you help me?
     I type one handed because of a disability. Could that be the issue ? Do I need to do something with two hands in typing?
    Thanks,
     
  • Friday, May 15, 2009 10:48 PMPonted Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Sorry, but the solution is another. It´s very easy. Right clic in "computer", then in "manage", after in "services and aplicattions", finaly in "services". Choose Windows Defender and double clic in it. When the menu is open, you change to "automatic" in option "startup option". It´s it. Done. No more problem. Believe me. 
     
  • Saturday, May 16, 2009 3:17 PMPonted Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I recently renewed my McAfee protection but since I have, every time I turn on my computer, I get an error message that the Windows Defender failed to initialize.  How can I either turn off this error message permanently or get both programs to run together?  It is just a nuisance having to see this error message every time I turn on my computer.  It isn't necessary.  Can you assist?

    Thanks

    Di

    Hi gtrbby2!
    Look my thread below. Believe me, no more problem with Windows Defender. It´s very easy. Right clic in "computer", then in "manage", after in "services and aplicattions", finaly in "services". Choose Windows Defender and double clic in it. When the menu is open, you change to "automatic" in option "startup option". It´s it. Done. No more problem. Believe me. 
     
  • Saturday, May 16, 2009 3:19 PMPonted Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have been struggling with this issue for three days.  In the last three hours, I have come to learn that it is a McAfee issue.  Not a big issue, but a McAfee issue none the less.

    If McAfee 2009 is running, it will not permit Windows Defender to run at the same time.  If I hadn't had such a hard time logging in to post this answer, I might have been able to point you to a McAfee support sheet that discusses this issue directly on point.  Logging in to get information is, in fact, a big part of the problem.  You won't get the information from McAfee unless you log in. 

    I have multiple complaints about both McAfee and Microsoft for failing to make this information known at least to McAfee users.  (By the way, it may affect users of products other than McAfee.  I use only McAfee.)  I guess they want to know how much of a problem it is, plus keep from advertising that there is a problem.  My complaint against Microsoft is that:
    1).  They tell you if you are experiencing this issue, you have a worm.
    2).  Their software was initially designed only to recognize Norton. (Well, at least that's how it appeared to me.)  McAfee fixed that.  But,
    3).  The error code is the same as the error code they used a couple of years ago for a different problem.  (Therefore, leading you on the wild goose chase.)  (I restored one of my tow computers that was affected by the issue, hoping that would resolve it, before I realized that all of the information on the Microsoft site might be too old to identify the issue.  It occurred to me that the Microsoft explanation did not explained why it happened to both computers simultaneously.) 

    The solution that they post is quite effective, (once they explain the problem.)

    --------------------

    Windows Defender error when restarting computers with VirusScan 2009 installed

    Affected Suites: Affected Products: Affected Operating Systems: Affected Applications:

    Total Protection
    Internet Security Suite
    VirusScan Plus

    VirusScan 2009

    Windows Vista
     

    Microsoft Windows Defender
     


    Description
    The 2009 McAfee consumer products for Windows Vista disable Microsoft Windows Defender to improve system performance. Windows Vista users who have installed the 2009 McAfee consumer products should not enable Windows Defender. After Windows Defender has been enabled, the following error message is displayed at every computer restart:



    Solution
    Disable Windows Defender.
    1. Click Windows and then select All Programs.
    2. Select Accessories.
    3. Right-click Command Prompt and select Run as Administrator...
    4. Type the following commands (NOTE: The space between = and " is required):

      sc config WinDefend start= "disabled"
      sc stop WinDefend
    5. Press ENTER.
    ----------------------

    http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1

    ----------------------

    I just wish they hadn't left me three days of hard looking to find the answer.  I was truly peeved.

    Walt

    Sorry, but the solution is another. It´s very easy. Right clic in "computer", then in "manage", after in "services and aplicattions", finaly in "services". Choose Windows Defender and double clic in it. When the menu is open, you change to "automatic" in option "startup option". It´s it. Done. No more problem. Believe me. 
     
  • Saturday, May 16, 2009 3:20 PMPonted Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Brent,

    I posted about the McAfee/Windows Defender problem here:
    Please read: Windows Defender 0x800106ba error message at startup
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/

    Brent, this is the solution = It´s very easy. Right clic in "computer", then in "manage", after in "services and aplicattions", finaly in "services". Choose Windows Defender and double clic in it. When the menu is open, you change to "automatic" in option "startup option". It´s it. Done. No more problem. Believe me. 
     
  • Saturday, May 16, 2009 3:22 PMPonted Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have been struggling with this issue for three days.  In the last three hours, I have come to learn that it is a McAfee issue.  Not a big issue, but a McAfee issue none the less.

    If McAfee 2009 is running, it will not permit Windows Defender to run at the same time.  If I hadn't had such a hard time logging in to post this answer, I might have been able to point you to a McAfee support sheet that discusses this issue directly on point.  Logging in to get information is, in fact, a big part of the problem.  You won't get the information from McAfee unless you log in. 

    I have multiple complaints about both McAfee and Microsoft for failing to make this information known at least to McAfee users.  (By the way, it may affect users of products other than McAfee.  I use only McAfee.)  I guess they want to know how much of a problem it is, plus keep from advertising that there is a problem.  My complaint against Microsoft is that:
    1).  They tell you if you are experiencing this issue, you have a worm.
    2).  Their software was initially designed only to recognize Norton. (Well, at least that's how it appeared to me.)  McAfee fixed that.  But,
    3).  The error code is the same as the error code they used a couple of years ago for a different problem.  (Therefore, leading you on the wild goose chase.)  (I restored one of my tow computers that was affected by the issue, hoping that would resolve it, before I realized that all of the information on the Microsoft site might be too old to identify the issue.  It occurred to me that the Microsoft explanation did not explained why it happened to both computers simultaneously.) 

    The solution that they post is quite effective, (once they explain the problem.)

    --------------------

    Windows Defender error when restarting computers with VirusScan 2009 installed

    Affected Suites: Affected Products: Affected Operating Systems: Affected Applications:

    Total Protection
    Internet Security Suite
    VirusScan Plus

    VirusScan 2009

    Windows Vista
     

    Microsoft Windows Defender
     


    Description
    The 2009 McAfee consumer products for Windows Vista disable Microsoft Windows Defender to improve system performance. Windows Vista users who have installed the 2009 McAfee consumer products should not enable Windows Defender. After Windows Defender has been enabled, the following error message is displayed at every computer restart:



    Solution
    Disable Windows Defender.
    1. Click Windows and then select All Programs.
    2. Select Accessories.
    3. Right-click Command Prompt and select Run as Administrator...
    4. Type the following commands (NOTE: The space between = and " is required):

      sc config WinDefend start= "disabled"
      sc stop WinDefend
    5. Press ENTER.
    ----------------------

    http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1

    ----------------------

    I just wish they hadn't left me three days of hard looking to find the answer.  I was truly peeved.

    Walt

    This is the solution = It´s very easy. Right clic in "computer", then in "manage", after in "services and aplicattions", finaly in "services". Choose Windows Defender and double clic in it. When the menu is open, you change to "automatic" in option "startup option". It´s it. Done. No more problem. Believe me. 
     
  • Saturday, May 16, 2009 3:22 PMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Ponted,

    one post is sufficient.

    Thank you.
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/
     
  • Saturday, May 30, 2009 5:46 AMkoufakas Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Walt,

    I have the same problem and I tried what you said. I have one question:
    after the
    sc config windefend start= "disabled"

    should I press enter to wright the second line? If not where and how do I type the second line?

    Steve
     
  • Sunday, June 07, 2009 9:30 AMRAFT Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    How can I move to the second line to enter the second command without pressing enter? I can enter the first line, but when I get to the end, I have to press enter to get to the next line, then when I enter the second command, I get a message saying service not started.

    Thank you

    Roger
     
  • Wednesday, June 10, 2009 3:28 PM70f9 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi there
     
    I have an alternate solution to your problem and its guaranteed to work:

    Defender successfully fixed - against McAfee.

    Pathway to Success - follow these prompts for Vista!!!!!

    go to Control panel-then Administration Tools - Computer Managerment - Service Application - Services - find windows defender in Services you will notice it will be blank or disabled - now you have to high light windows defender, double click and then select automatic, click on the word Start - apply changes and re boot your computer - and we know this works because it took us 4 HOURS to complete and ours works fantastic - good luck !!!!

    This should also work with XP.

    this resets the ability of mcafee and windows defender to work together rather than just disabeling defender alltogether.

    • Proposed As Answer byrfrolick Friday, June 12, 2009 7:30 PM
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  • Friday, June 12, 2009 7:29 PMrfrolick Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Brilliant!  It worked Great
     
  • Sunday, June 14, 2009 6:14 AMkmkeith Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Worked great for me!!!  Thanks!!

    • Proposed As Answer bymissibw Wednesday, June 17, 2009 4:07 AM
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  • Wednesday, June 17, 2009 4:12 AMmissibw Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Many thanks,

     Isn't it a pity that the information isn't more readily available from the perpetators of the issue. 


     
  • Friday, June 19, 2009 4:23 AMGroffeaston Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello everyone!
    I had a very similar problem. I too went to McAfee and they told me to disable Windows Firewall and Windows Defender. Because: "they interfered with their software."

    I then folowed their instructions and turned off Windows Firewall and Windows Defender. But I still had problems. Come to find out IE7 also caused some problems with it at times. Then I found out they had a engine run out of date so that caused my Security Suite not to update properly. So I once again checked with them. The final solution was to uninstall and then reinstall. I have yet to reinstall due to other problems. The program is aproximately 68MB and will takeover 6 hours to download via ial-up internet access. Well, I always get part way done and of course, my internet access gets interrupted and I have to start over again. I have been trying for 2 months now. I asked them if it was possible to download onto a flash drive and then install onto my computer, never heard back from them!   I even had them tell me not to have any other anti-virus, anti-malware, and/or anti-spyware programs installed on my computer! Because they interefere with McAfee's Programs.      !!!!!!That is B.S.!!!!!  Of course I did a little research on that. I checked on several different computer related websites and they all said the same thing. I even checked with the manufacturers of the other programs. They said McAfee was Bordering on breaking the law by telling me to unistall all other anti-malware, anti-spyware, and/or anti-virus programs when there is very little evidence that they cause any problems.

    So after my McAfee contract is up next year, I will look for something else.
     
  • Friday, June 19, 2009 4:45 PMFay7666 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    This just might be that McAfee has Anti-Spyware included and it doesn´t need Windows Dedender, I have this issue at Norton 360 Premier Edition v3 but because I have the Anti-Spyware included (Even better because it doesn´t work),I have Spyware Doctor (Super recommended to download by Google Pack) so it just might a configuration error OR a Malware, I recommend you to scan with Spyware Doctor.
     
  • Wednesday, June 24, 2009 6:43 PMtlcollins Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thank you for this information.  It really worked for me when nothing else did.
     
  • Friday, June 26, 2009 5:06 PMdoggie7 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks susdit girl! I have been going nuts trying to find an answer. I tried a few of the other posted solutions, yours was the easiest and the only one that worked for me>

    Thanks again

    Doggie7
     
  • Saturday, June 27, 2009 2:37 AMabesrvdl Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,
    I get that message everytime I log on. Do I type the following in one line to eliminate the error?
    sc config WinDefend start= "disabled"
    sc stop WinDefend
    Thanks.
    Please respond to Email removed for privacy
     
  • Wednesday, July 01, 2009 3:47 PMabrose Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks 70f9, I tried the solution you posted in here and it really works ! I no longer got the error message...
    I've been looking for answer to this error message for days..

    thank you very for all the people who posted answers and solutions.. thanks for all the help..

    abrose
     
  • Sunday, July 05, 2009 1:59 PMRE Wright Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello and thank you, I wanted to keep both operational if possible, and so far your solution has worked. My problems started with a warning from McAfee stating my computer was not protected and they could not veryify my subscription so I logged in for a new down load, that included the McAfee Site Advisor. I will keep my fingers crossed. Thanks again 
     
  • Sunday, July 05, 2009 7:58 PMLeo™ Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hey susdit girl,

    it worked for me.

    thx a lot.
     
  • Tuesday, July 07, 2009 8:23 PMmirkle Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thanks for this - it worked!!

     
  • Wednesday, July 08, 2009 12:42 AM117scorpio Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    The SAME thing happens to me,EVERYDAY?And,IT IS a Nuisance Ever Time WE waste Our Time for 2 Products WE paid$$$ for?!Adam
     
  • Sunday, July 12, 2009 7:07 AMKazzaK Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    the easiest way to disable windows defender for the ones of us that aren't too bright, i had to do it this way too, is go to
    start,
    all programs,
    accessories,
    right click on command prompt and run as administrator,
    then type msconfig and hit enter,
    under the startup tab, on the left you'll see windows defender and uncheck the box,
    then hit apply and okay your way out. 
    restart your pc and you're good to go.

    I also had the same prob, very frustrating, Thanks for the tip trudog, you now have legend status. thanks M8 !!!!
     
  • Monday, July 13, 2009 12:23 AMGroffeaston Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello everyone!

    I had posted on here before, that I had experienced the same problem. I once again had to uninstall my McAfee twice due to other problems I was having. But this time the McAfee Program automatically turned off the Windows Firewall and Windows Defender. So I think McAfee must have and Microsoft must have talked to one another and came to an agreement about this to allow the McAfee program to turn off the windows programs or gave them the coding to let them do it.

    Because after both times I had reinstalled McAfee, the Windows Firewall and Windows Defender programs were turned off.

    My suggestion is that if you have McAfee and want to keep it with Windows Vista, Is to Uninstall McAfee then Reinstall McAfee. That should aleviate most if not all of the problems between Windows Firewall and Windows Defender and with McAfee.
     
  • Monday, July 20, 2009 1:29 PMJ.woon Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

    i've done those 5 steps accordingly to your solution above.  But i still got the message "Application failed to initialized...." whenever i startup the computer.  PLEASE HELP!!! 
    • Proposed As Answer byJ.woon Tuesday, July 21, 2009 9:00 AM
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  • Tuesday, July 21, 2009 9:09 AMJ.woon Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    I've got the answer how to disable Window Defender from McAfee.  I've just solved the problem. The message"Application failed to initialized..." doesn't appear anymore whenever i start the PC.

    1. Go to start search, and key in 'msconfig'. You will see 'msconfig' appear above the start search box.
    2. Right click 'msconfig', another small window (known as System Configuration) will open.
    3. Click on the 'Start up' tab.
    4. Search for 'Window Defender', which is most probably being ticked.
    5. Un-tick the Window Defender.
    6. Click 'Apply' and 'OK'
    7. Click ' Restart'

    The message should be gone when the PC restarts.

    Hope this help will those having the same problem as I do earlier.

    J.woon
     
  • Wednesday, July 22, 2009 4:10 PMlizziebee Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Walt, You hit the nail on the head. This has been such a pain but your solution is what I did (and had to conceive it on my own, believe me, I am NO GEEK either!!). My next question is this: do we need Windows Defender for anything else? I researched that as far as good protection goes, it's not very strong, and I remain faithful to McAfee and Avira- so, are we going to run into future problems ? 
     
  • Saturday, July 25, 2009 8:31 PMIT Novice Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Walt

    I experienced this issue also.  I tried your fix but it didn't work for me.
    Am I doing something wrong?

    Response I got was :

    C:\Windows\system32>sc config WinDefend start= "disabled"
    [SC] ControlServiceConfig SUCCESS

    C:\Windows\system32>sc stop WinDefend
    [SC] ControlService FAILED 1062

    Can you help?

    Regards
    Al

     
  • Sunday, July 26, 2009 4:12 PMnestle elvis Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Trudog, been experiencing start up prob since my son installed McAfee. I know very little about computers, they don't have pistons and carbs! I tried a couple of suggestions on here without success, even though i had disabled Defender. Your simple way sorted the problem for me and i'm grateful for the advice. Many thanks.
     
  • Sunday, August 02, 2009 3:18 PMJERRYDEFALCO Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Walt, Hi and thank you, I am still having the problem, I was not sure how to enter the command promt you describe above? are there 2 commands? you dont explain whether or not there is a space between "disabled" and the next listed line sc stop WinDefend I pressed enter after each command(it still gives the error code when starting) and then I entererd all on 1 line:
    sc config WinDefend start= "diabled" sc stop Windefend pressed enter still happening? Is is one or two commands AND is there a space between 'disabled" and sc or NO SPACE???? Pleasde advise. Thank you so much Jerry DeFalco
     
  • Monday, August 10, 2009 7:11 PMgrayr232 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Thank you, best and easiest solution
     
  • Tuesday, August 11, 2009 4:01 PMKbtytyaa03 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Vincenzo,
    I am having the above problem, I completed the suggestion from microsoft support but I still am not able to get into Defender and also cannot change my account to administrator, I get an error message.  I have completed numerous suggestions from this site and I cannot fix or change anything.  HELP!  Should I just back up files and reload my computer?  By the way I also am not able to use the back up file program on my computer, this also gives me an error message.  I buy and download (online) games from my grandkids, I have never any ANY problem with this but now cannot download any games, error message says I do not have permission.  Any thoughts or ideas would be appreciated.  Thanks  Belinda
     
  • Tuesday, August 11, 2009 4:47 PMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Belinda,

    For better assistance please stay on your original thread Cannot change my user account to administrative

    Thank you!
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
     
  • Sunday, August 16, 2009 11:09 PMdstoller Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have been struggling with this issue for three days.  In the last three hours, I have come to learn that it is a McAfee issue.  Not a big issue, but a McAfee issue none the less.

    If McAfee 2009 is running, it will not permit Windows Defender to run at the same time.  If I hadn't had such a hard time logging in to post this answer, I might have been able to point you to a McAfee support sheet that discusses this issue directly on point.  Logging in to get information is, in fact, a big part of the problem.  You won't get the information from McAfee unless you log in. 

    I have multiple complaints about both McAfee and Microsoft for failing to make this information known at least to McAfee users.  (By the way, it may affect users of products other than McAfee.  I use only McAfee.)  I guess they want to know how much of a problem it is, plus keep from advertising that there is a problem.  My complaint against Microsoft is that:
    1).  They tell you if you are experiencing this issue, you have a worm.
    2).  Their software was initially designed only to recognize Norton. (Well, at least that's how it appeared to me.)  McAfee fixed that.  But,
    3).  The error code is the same as the error code they used a couple of years ago for a different problem.  (Therefore, leading you on the wild goose chase.)  (I restored one of my tow computers that was affected by the issue, hoping that would resolve it, before I realized that all of the information on the Microsoft site might be too old to identify the issue.  It occurred to me that the Microsoft explanation did not explained why it happened to both computers simultaneously.) 

    The solution that they post is quite effective, (once they explain the problem.)

    --------------------

    Windows Defender error when restarting computers with VirusScan 2009 installed

    Affected Suites: Affected Products: Affected Operating Systems: Affected Applications:

    Total Protection
    Internet Security Suite
    VirusScan Plus

    VirusScan 2009

    Windows Vista
     

    Microsoft Windows Defender
     


    Description
    The 2009 McAfee consumer products for Windows Vista disable Microsoft Windows Defender to improve system performance. Windows Vista users who have installed the 2009 McAfee consumer products should not enable Windows Defender. After Windows Defender has been enabled, the following error message is displayed at every computer restart:



    Solution
    Disable Windows Defender.
    1. Click Windows and then select All Programs.
    2. Select Accessories.
    3. Right-click Command Prompt and select Run as Administrator...
    4. Type the following commands (NOTE: The space between = and " is required):

      sc config WinDefend start= "disabled"
      sc stop WinDefend
    5. Press ENTER.
    ----------------------

    http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1

    ----------------------

    I just wish they hadn't left me three days of hard looking to find the answer.  I was truly peeved.

    Walt

    When typing sc config WinDefend start= "disabled"  and then sc stop WinDefend  do you make it look exactly as you made it look in your post or do you enter after "disabled" and then enter again after the second WinDefend?  I have been unsuccessful in stopping these error alerts...
     
  • Friday, August 21, 2009 5:41 AMs.anand Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    I have been struggling with this issue for three days.  In the last three hours, I have come to learn that it is a McAfee issue.  Not a big issue, but a McAfee issue none the less.

    If McAfee 2009 is running, it will not permit Windows Defender to run at the same time.  If I hadn't had such a hard time logging in to post this answer, I might have been able to point you to a McAfee support sheet that discusses this issue directly on point.  Logging in to get information is, in fact, a big part of the problem.  You won't get the information from McAfee unless you log in. 

    I have multiple complaints about both McAfee and Microsoft for failing to make this information known at least to McAfee users.  (By the way, it may affect users of products other than McAfee.  I use only McAfee.)  I guess they want to know how much of a problem it is, plus keep from advertising that there is a problem.  My complaint against Microsoft is that:
    1).  They tell you if you are experiencing this issue, you have a worm.
    2).  Their software was initially designed only to recognize Norton. (Well, at least that's how it appeared to me.)  McAfee fixed that.  But,
    3).  The error code is the same as the error code they used a couple of years ago for a different problem.  (Therefore, leading you on the wild goose chase.)  (I restored one of my tow computers that was affected by the issue, hoping that would resolve it, before I realized that all of the information on the Microsoft site might be too old to identify the issue.  It occurred to me that the Microsoft explanation did not explained why it happened to both computers simultaneously.) 

    The solution that they post is quite effective, (once they explain the problem.)

    --------------------

    Windows Defender error when restarting computers with VirusScan 2009 installed

    Affected Suites: Affected Products: Affected Operating Systems: Affected Applications:

    Total Protection
    Internet Security Suite
    VirusScan Plus

    VirusScan 2009

    Windows Vista
     

    Microsoft Windows Defender
     


    Description
    The 2009 McAfee consumer products for Windows Vista disable Microsoft Windows Defender to improve system performance. Windows Vista users who have installed the 2009 McAfee consumer products should not enable Windows Defender. After Windows Defender has been enabled, the following error message is displayed at every computer restart:



    Solution
    Disable Windows Defender.
    1. Click Windows and then select All Programs.
    2. Select Accessories.
    3. Right-click Command Prompt and select Run as Administrator...
    4. Type the following commands (NOTE: The space between = and " is required):

      sc config WinDefend start= "disabled"
      sc stop WinDefend
    5. Press ENTER.
    ----------------------

    http://service.mcafee.com/FAQSearch.aspx?lc=1033&sg=TS&pt=1

    ----------------------

    I just wish they hadn't left me three days of hard looking to find the answer.  I was truly peeved.

    Walt

    When typing sc config WinDefend start= "disabled"  and then sc stop WinDefend  do you make it look exactly as you made it look in your post or do you enter after "disabled" and then enter again after the second WinDefend?  I have been unsuccessful in stopping these error alerts...
    click this go to page end you will find the solution

    http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/22e8d93e-da3e-4e7c-b250-dd9d0f25ce8e
    • Proposed As Answer bys.anand Friday, August 28, 2009 3:32 AM
    •  
     
  • Thursday, August 27, 2009 2:05 PMray7500 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    hi Vincenzo-This is a follow up
    You said good luck-maybe I will hit the lottery too
    I GOT MCAFEE AND WINDOWS DEFENDER WORKING TOGETHER
    I finally got up enough nerve to just click the start box that comes up when you simply click on the windows defender icon in the start menu
    I checked services to see if was enabled and it was
    i ckecked the mcafee firewall to see if it had full access it did
    So I held my breath and started it
    It updated and scanned
    I unchecked real time scan and re-booted with no errors
    I re-checked real time scan and rebooted with no errors-Whoopie
    The only thing I can think of is after doing a complete system destructive recovery I did put in all the updates and enable and update widows defender with no virus scan installed(use windows firewall)
    Then at the end I put McAfee back in and of course it shut it off but apparently did not disable it other than in the defender screen itself by unckecking ((USE WINDOWS DEFENDER)
    Im not recomending any else try this( i dont want to get yelled at for ruining somebodys computer)
    Maybe as you say
    GOOD LUCK and I got lucky
    It is working scanning updating and re-booting with no errors on either end
    One other thing is that I think it helps to remove McAfee completely and then enable and update windows defender first-because the firewall set on automatic did pick up the windows defender user interface as full access-im sure it wont work unless the firewall has it in there
    Also anybody that uses program or regestry cleaners be sure not to enable any cleaning of windows defender files
    Thats abot it

    Thanks Ray
    Luck To All

    • Edited byray7500 Thursday, August 27, 2009 5:08 PM
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  • Thursday, August 27, 2009 2:20 PMVincenzo Di RussoMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Ray,

    Thank you very much for sharing.

    Good luck,
    Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003. ~~~ My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
     
  • Thursday, August 27, 2009 5:11 PMray7500 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I got it working-see my previous post edited as a follow up
    Contacted mcAfee tech support again
    they went from saying windows defender will not run with mcafee
    to saying it would reduce sysem performance
    and then asking me to remove the third party software
    I said (excuse me) Defender is built in to vista and they call it third party software))
    ))think they got it backwards
    Just got lucky I guess

    Ray
     
  • Sunday, August 30, 2009 12:06 AMcompquest099 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I, too, have been struggling with this one for a while and got really excited when I found these postings.  However, I am really frustrated now.  My Toshiba isn't reading the space between the start= and "disabled", it keeps telling me I need to put a space between, UGH!!!  Donna  (so near but yet so far)

     
  • Monday, August 31, 2009 9:38 PMBon65 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have the same problem
     
  • Wednesday, September 09, 2009 5:39 AMray7500 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Walt
    I see that this is the answer by Brent-Support Engineer MSFT
    I agree that it is if you want to get rid of the error message when trying to start windows defender after installing the new McAfee 2009 version
    However
    see my posts ray7500
    I did not experience any issues on 3 computers-windows defender is working perfectly on two xp computers and one Vista computer with no errors
    and no losss of performance
    it must have been the way i installed it
    deleted mcafee and got defender up and running
    installed mcafee after and started windows defender through the defender user page-enable real time protection-checked use windows defender and off it went

    no boot up error or no shutdown error
    still cant be more specific as to why its working for me
    mcafee did not help or wanted to help and microsoft said to shut it off too
    but its working with mcafee and i want to see how long it works with no problems
     
  • Saturday, September 19, 2009 6:39 PMapril1972 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    i am getting an errer message that the windows defender failed to intialize how can i turn off this erroe message
     
  • Saturday, November 07, 2009 2:59 AMbobby396 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi ray7500 i have windows vista home premium service pack 2 when i paid for it february 2008 Best buy sold me trend anti virus and webroot spy sweeper they both were incompatible at that time and i still have comcast cable and Mcafee security center come with comcast free.So in April 2008 i downloaded Mcafee the only thing i had to do was to start windows Defenders O by the way i run Mcafee firewall also the only thing i can not run is the new comcast toolbar for IE 7or8 I have IE8 never and error
    Robert Lancaster
     
  • Monday, November 09, 2009 6:59 PMProximity Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    This makes me happy that I don't have McAfee any longer. I've had almost all kinds of the types and I recently (till today) had the SUPERAntiSpyware Free Edition. I now only have Microsoft Security Essentials and AntiVir PE Classic. How is it possible that a spywareprogram is infected with a trojan? My SUPERAntiSpyware Free Edition apparently had a trojan named TR FakeAlert that it didn't remove. I couldn't even try because the trojan denied me access to the program. I now have the TR FakaAlert quarantined in AntiVir PE Classic, and afraid to delete it, even though I've uninstalled and removed SUPERAntiSpyware Free Edition. The trojan was found in the SUPERAntiSpyware.exe file.  <.<

    I hope it's not possible ever that I will get a trojan with the Microsoft Security Essentials?  :-o
     
  • Tuesday, November 10, 2009 12:33 AMGroffeaston Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello everyone!

    Proximity, What might have happened and has happened to me with the SUPERAntiSpyware program is that it found the trojan named TR FakeAlert and quarantined it. Then when you ran the Microsoft Security Essentials scan it picked it up as being in the SUPERAntiSpyware.exe file.   i have had similar experiances with other Antivirus and Antispyware programs as well. They can sometimes pick up quarantined items in other Antivirus and Anti-Spyware Programs as being an infection of that program.
     
  • Tuesday, November 10, 2009 1:16 PMProximity Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Well, the trojan wasn't quarantined in the SUPERAntiSpyware program because I couldn't gain access to the program because of the trojan, so when I ran a search with the AntiVir PE Classic, IT detected and had the trojan quarantined. When I had the SUPERAntiSpyware program uninstalled and then installed the Microsoft Security Essentials and ran a search- I found nothing.

    So far I've had no problems with the Microsoft Security Essentials, and I hope it stays that way.  :)   I have to say I like that it protects the computer all the time, instead of the SUPERAntiSpyware that I had to scan manually (free edition).

     
    (Added: I saw that the Defender also have C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS as a potential damage. No more problem with that now.  :]    )
     
  • Tuesday, November 10, 2009 2:43 PMGroffeaston Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello everyone!

    Hi Proximity, Sorry I forgot the part about the Trojan not allowing you access to SUPERAntiSpyware. So far I have not had a problem with the program. I did have a similar experience with a different program Do not know if there was any bad programs such as a Trojan or what but the one Anti-spyware program I had would not update or load up properly. I contacted the manufacturer of the program and they recommended an uninstall and reinstall. I did scan with other anti-virus and anti-spyware programs but nothing showed up, so I presume I had a bad file or 2 which caused that problem. At least that is what the program manufacturer thought in my case.

    I do know that sometimes spyware can hitch a ride on the Anti-Virus and Anti-Spyware Programs while being downloaded, depends on where you download from. Had that happen to me but with a anti-malware  program. Could not get it to work properly so uninstalled would not reinstall. Did scans and found a Trojan, quickly quarantined it and deleted it.

    Glad you do not have any more problems, as of yet. Hope you do not have any more and good luck!