<p>None of the guidance to remove the personal antivirus trojan workd for me. It now does not connect to the internet, does not activate network connections- so I can not download anything to remove it. Trying to remove XP, in Safe mode, as Administrator, the add/remove only gave XP SP3 which I removed. That did not remove XP. Now it does not even show Windows XP - so I cant remove it. I tried to do it through commnad prompt by cd\; cd\windows\system32; &quot;osuninst.exe&quot; that brought a message &quot;can not uninstall XP as there is not complete registration information&quot;. I tried to boot the PC with the XP CD but I dont seem to be able to boot it with it. I need some step by step help, please. Many thanks</p>© 2009 Microsoft Corporation. All rights reserved.Wed, 15 Jul 2009 16:27:31 Z4b018a44-5fa2-430d-8ca3-19cfb371ef6fhttp://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/4b018a44-5fa2-430d-8ca3-19cfb371ef6f#4b018a44-5fa2-430d-8ca3-19cfb371ef6fhttp://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/4b018a44-5fa2-430d-8ca3-19cfb371ef6f#4b018a44-5fa2-430d-8ca3-19cfb371ef6fasharma146http://social.answers.microsoft.com/Profile/en-US/?user=asharma146<p>None of the guidance to remove the personal antivirus trojan workd for me. It now does not connect to the internet, does not activate network connections- so I can not download anything to remove it. Trying to remove XP, in Safe mode, as Administrator, the add/remove only gave XP SP3 which I removed. That did not remove XP. Now it does not even show Windows XP - so I cant remove it. I tried to do it through commnad prompt by cd\; cd\windows\system32; &quot;osuninst.exe&quot; that brought a message &quot;can not uninstall XP as there is not complete registration information&quot;. I tried to boot the PC with the XP CD but I dont seem to be able to boot it with it. I need some step by step help, please. Many thanks</p>Sat, 04 Jul 2009 17:54:56 Z2009-07-04T17:54:56Zhttp://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/4b018a44-5fa2-430d-8ca3-19cfb371ef6f#d887dff1-bac6-4ad2-9f3c-4467a2ec40cchttp://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/4b018a44-5fa2-430d-8ca3-19cfb371ef6f#d887dff1-bac6-4ad2-9f3c-4467a2ec40ccJohnD - Support Engineerhttp://social.answers.microsoft.com/Profile/en-US/?user=JohnD%20-%20Support%20Engineer<span style="font-size:small"><span style="font-family:Calibri"> <p class=MsoNoSpacing style="margin:0in 0in 0pt">Hi Ashsrma146,</p> <p class=MsoNoSpacing style="margin:0in 0in 0pt"> </p> <p class=MsoNoSpacing style="margin:0in 0in 0pt">Thanks for posting your question. This is a Windows Vista support forum but I’ll be happy to get you pointed in the right direction. I would recommend checking Windows XP specific resources:</p> <p class=MsoNoSpacing style="margin:0in 0in 0pt"> </p> <p class=MsoNoSpacing style="margin:0in 0in 0pt"><a href="http://support.microsoft.com/kb"><span style="color:#0000ff">http://support.microsoft.com/kb</span></a></p> <p class=MsoNoSpacing style="margin:0in 0in 0pt"><a href="http://www.microsoft.com/windowsxp"><span style="color:#0000ff">http://www.microsoft.com/windowsxp</span></a></p> <p class=MsoNoSpacing style="margin:0in 0in 0pt"><a href="http://windowshelp.microsoft.com/Windows/en-US/usingwindowsxp.mspx">http://windowshelp.microsoft.com/Windows/en-US/usingwindowsxp.mspx</a> <a href="http://www.microsoft.com/windowsxp/expertzone/newsgroups.mspx">http://www.microsoft.com/windowsxp/expertzone/newsgroups.mspx</a></p> <p class=MsoNoSpacing style="margin:0in 0in 0pt"> </p> <hr class=sig> JohnD <br/>Microsoft Answers Support Engineer <br/>Visit our <a href="http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/">Microsoft Answers Feedback Forum</a> and let us know what you think.</span></span>Sat, 04 Jul 2009 19:50:22 Z2009-07-04T21:31:52Z