InstallShield interrupted when trying to install a program -- Contribute 4 -- on Vista for Business 64 bit
- I've been trying to reinstall Contribute 4 from a file downloaded from Adobe. Each time I try to install, I get a message saying that the "InstallShield wizard was interrupted and the program was not installed. Please try again." I deleted the InstallShield folder in order to start over, but I still get the same error message. I'm doing this on a Notebook with Vista for Business. I tried downloading the file and installing it on my desktop computer, running on XP, and it installed with no problem.
The problem is just on my notebook with Vista. I tried to install with my virus software turned off, but still was not successful.
I have been on the phone with Adobe tech support, and so far they cannot figure it out, although they tell me that Contribute 4 is not supported on 64 bit Vista. I find this peculiar since I ran Contribute on this notebook since July, and only had problems recently (hence the need to uninstall and reintall -- which is when my InstallShield problems began).
Any suggestions? I'm no expert but I can follow simple instructions.
Thanks!1 person got this answerI do too
Answers
Hi Donlas,
Welcome to Microsoft Answers.
1. Make sure you have full administrative privileges on your computer
2. Make sure no other applications (including anti-virus software), installations, or processes are running in the background. A clean boot helps eliminate software conflicts. The following link has steps showing how to perform clean boot. http://support.microsoft.com/kb/929135
1) Perform clean boot
i. Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
ii. On the General tab, click Selective Startup.
iii. Under Selective Startup, click to clear the Load Startup Items check box.
iv. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
v. Click OK.
vi. When you are prompted, click Restart.
vii. After the computer starts, check whether the problem is resolved.
2) Enable half of the services
3) Determine whether the problem returns
4) Enable half of the startup items
5) Determine whether the problem returns
6) Repeat the above steps until you find out which service or program is causing the issue
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
Note: Please ensure that the computer is set to start as usual by following the step 7 from the article http://support.microsoft.com/kb/929135 .
Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
i) Click Start, type msconfig.exe in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
ii) On the General tab, click the Normal Startup option, and then click OK
3. Verify that two instances of the setup are not running.
a. Press Ctrl + Alt + Delete.
b. Select Task Manager.
c. Select the Processes tab.
d. Look for _INSXXXX._MP. Where XXXX are numbers. If there are two similar (they do not have to be the same) processes running, select one and click End Process.
e. Select Yes to the Task Manager Warning dialog.
4. Run the install locally by copying the installation files to your local hard drive.
a. Using Windows Explorer browser to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive.
b. Copy the contents of the installation location.
c. Temporarily paste them to a location on the local hard drive. For example, the Desktop.
d. Run the install file, setup.exe or install.exe.
Diana
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Marked As Answer byJohnD - Support EngineerModeratorSunday, November 15, 2009 12:47 AM
All Replies
Hi Donlas,
Welcome to Microsoft Answers.
1. Make sure you have full administrative privileges on your computer
2. Make sure no other applications (including anti-virus software), installations, or processes are running in the background. A clean boot helps eliminate software conflicts. The following link has steps showing how to perform clean boot. http://support.microsoft.com/kb/929135
1) Perform clean boot
i. Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
ii. On the General tab, click Selective Startup.
iii. Under Selective Startup, click to clear the Load Startup Items check box.
iv. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
v. Click OK.
vi. When you are prompted, click Restart.
vii. After the computer starts, check whether the problem is resolved.
2) Enable half of the services
3) Determine whether the problem returns
4) Enable half of the startup items
5) Determine whether the problem returns
6) Repeat the above steps until you find out which service or program is causing the issue
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
Note: Please ensure that the computer is set to start as usual by following the step 7 from the article http://support.microsoft.com/kb/929135 .
Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
i) Click Start, type msconfig.exe in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
ii) On the General tab, click the Normal Startup option, and then click OK
3. Verify that two instances of the setup are not running.
a. Press Ctrl + Alt + Delete.
b. Select Task Manager.
c. Select the Processes tab.
d. Look for _INSXXXX._MP. Where XXXX are numbers. If there are two similar (they do not have to be the same) processes running, select one and click End Process.
e. Select Yes to the Task Manager Warning dialog.
4. Run the install locally by copying the installation files to your local hard drive.
a. Using Windows Explorer browser to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive.
b. Copy the contents of the installation location.
c. Temporarily paste them to a location on the local hard drive. For example, the Desktop.
d. Run the install file, setup.exe or install.exe.
Diana
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Marked As Answer byJohnD - Support EngineerModeratorSunday, November 15, 2009 12:47 AM
