Download Malfunction???
- I attempted to download "Microsoft Video Screensaver" from the download center.
The download was successful but when I tried to install it I ran into trouble.
Part of the process is the Genuine Windows Validation process. This take you to a website (http://www.microsoft.com/genuine/downloads/SuccessfulActivation.aspx?displaylang=en&Error=0&sGuid=6ab08532-bd36-4ced-bd0a-55ead74786fc) which confirms that my software is genuine. But as soon as I am validated, a new window pops up saying "Installation Interupted the installation was interupted before Microsoft Video Screensaver could be instaled. You need to restart the installer to try again."
Restarting the installer provides a repeat of the above.
I don't know where to start in solving this problem. Any help would be greatly appreciated.- Moved byDavid_O - Support EngineerMSFT, ModeratorWednesday, July 22, 2009 3:30 PM (From:Vista Assistant)
1 person got this answerI do too
Answers
Hi RainPure,
Thank you for posting on the forums.
Quick question, do you have any 3rd party software running in the background of Vista. Let's try clean booting the system to remove 3rd party software and see if that clears up the problem.
Follow the steps below to place your computer in “clean boot”
· Click the Start orb on your Desktop
· Type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.· On the General tab, click Selective Startup.
· Under Selective Startup, click to clear the Load Startup Items check box.
· Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
· Click OK.
When you are prompted, click Restart. Now try installing your screensaver, are you still getting the same message?
If this does resolve the issue, then see the following Microsoft Article on “Clean boot” and the section “How to determine what is causing the problem” to determine which program or service maybe causing the issue.
http://support.microsoft.com/kb/331796How to set your computer back, to boot normal:
· Click the Start orb on your Desktop
· In the Start Search box. Type msconfig, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click the General tab.· Click Normal Startup - load all device drivers and services, and then click OK.
· When you are prompted, click Restart to restart the computer.
Hope this will fix it for you. Please post back and let us know.
JohnD
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byJohnD - Support EngineerModeratorSaturday, September 05, 2009 8:22 PM
All Replies
Hi RainPure,
Thank you for posting on the forums.
Quick question, do you have any 3rd party software running in the background of Vista. Let's try clean booting the system to remove 3rd party software and see if that clears up the problem.
Follow the steps below to place your computer in “clean boot”
· Click the Start orb on your Desktop
· Type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.· On the General tab, click Selective Startup.
· Under Selective Startup, click to clear the Load Startup Items check box.
· Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
· Click OK.
When you are prompted, click Restart. Now try installing your screensaver, are you still getting the same message?
If this does resolve the issue, then see the following Microsoft Article on “Clean boot” and the section “How to determine what is causing the problem” to determine which program or service maybe causing the issue.
http://support.microsoft.com/kb/331796How to set your computer back, to boot normal:
· Click the Start orb on your Desktop
· In the Start Search box. Type msconfig, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click the General tab.· Click Normal Startup - load all device drivers and services, and then click OK.
· When you are prompted, click Restart to restart the computer.
Hope this will fix it for you. Please post back and let us know.
JohnD
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byJohnD - Support EngineerModeratorSaturday, September 05, 2009 8:22 PM
- I tried your suggestion and had exactly the same result. It is not a "must have" program so I will not pursue it further but I would like to understand what is causing the problem. Thenk you for your help.
- I am having the same problem, done the "Clean Boot" thingy and no luck, any help would be appreciated :)
- Still having same problem, anybody know what to do or is this problem being ignored ?
- Apparently it is being ignored....or perhaps there is no answer.
