error message - no number when opening Adobe9.0; can't uninstall; can't download a new version; daughter uses same computer; her Adobe works
Nothing additional
- Moved bySreekanth TMicrosoft Support, ModeratorWednesday, November 04, 2009 7:24 PM (From:Desktop & Personalization)
1 person got this answerI do too
Answers
Hi,
Welcome to Microsoft Answers community.
When was the last time you did not have this issue?
What were the changes made prior to this issue?
Method 1:
First thing to try is to restore your computer to a point where you did not have this issue.Open System Restore by clicking the Start button, clicking All Programs, clicking Accessories, clicking System Tools, and then clicking System Restore. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Note: Before you start System Restore, save any open files and close all programs. System Restore will restart your computer.
System Restore: frequently asked questionshttp://windowshelp.microsoft.com/Windows/en-US/Help/517d3b8e-3379-46c1-b479-05b30d6fb3f01033.mspx
Method 2:
If you are not able to uninstall the program from programs and features menu, let’s try to do it from Windows Cleanup utility. Link below contains the cleanup utility package. Download and try to remove it from the cleanup utility.
http://support.microsoft.com/kb/290301
You can also go through the manufacturer’s link for more options on uninstalling there product.
http://kb2.adobe.com/cps/333/333223.html
Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
Let us know if this helps
Regards
Sreekanth.- Marked As Answer byJohnD - Support EngineerModeratorSunday, November 15, 2009 1:08 AM
All Replies
Hi,
Welcome to Microsoft Answers community.
When was the last time you did not have this issue?
What were the changes made prior to this issue?
Method 1:
First thing to try is to restore your computer to a point where you did not have this issue.Open System Restore by clicking the Start button, clicking All Programs, clicking Accessories, clicking System Tools, and then clicking System Restore. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Note: Before you start System Restore, save any open files and close all programs. System Restore will restart your computer.
System Restore: frequently asked questionshttp://windowshelp.microsoft.com/Windows/en-US/Help/517d3b8e-3379-46c1-b479-05b30d6fb3f01033.mspx
Method 2:
If you are not able to uninstall the program from programs and features menu, let’s try to do it from Windows Cleanup utility. Link below contains the cleanup utility package. Download and try to remove it from the cleanup utility.
http://support.microsoft.com/kb/290301
You can also go through the manufacturer’s link for more options on uninstalling there product.
http://kb2.adobe.com/cps/333/333223.html
Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
Let us know if this helps
Regards
Sreekanth.- Marked As Answer byJohnD - Support EngineerModeratorSunday, November 15, 2009 1:08 AM
