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I have vista home premium on an inspiron 1525 and it regularly will not shut down, it reboots three times then finally shuts down. Any way to fix this so it shuts down once.
I have vista home premium on an inspiron 1525 and it regularly will not shut down, it reboots three times then finally shuts down. Any way to fix this so it shuts down once.
- when I try to shut down it reboots three times before finally shutting down
- Moved byJohnD - Support EngineerModeratorSaturday, November 07, 2009 5:17 AM (From:Vista Assistant)
1 person got this answerI do too
Answers
- Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated.
A.The first step is always to make sure your computer is virus/malware free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit:
How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796
C. If you need more information, here is an excellent shutdown troubleshooter - http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues.
MS-MVP - Elephant Boy Computers - Don't Panic!- Marked As Answer byEdgar - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 5:41 AM
All Replies
- Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. Shutdown issues can also be caused by old/poorly written drivers so make sure all drivers are updated.
A.The first step is always to make sure your computer is virus/malware free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
B. If the computer is virus/malware-free, drivers are current, and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit:
How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796
C. If you need more information, here is an excellent shutdown troubleshooter - http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues.
MS-MVP - Elephant Boy Computers - Don't Panic!- Marked As Answer byEdgar - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 5:41 AM
