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my computer won't install certain windows updates. HELP i can give details as to which ones if anyone thinks they can help me.
my computer won't install certain windows updates. HELP i can give details as to which ones if anyone thinks they can help me.
- my computer will not install certain windows updates involving office and junk e-mail filter. it's been doing this for like the past 3-4wks. i've run my norton virus scan and nothing comes up. also other updates have installed fine but about 6 won't.1 person got this answerI do too
Answers
- Hi,
Try this 1st to see if it helps and it should :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update.
Or go here and put in the KBxxxxxx number to download it.
Download Center - put in the KBxxxxxx.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
If you get an installer error install this version :
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and
for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who
might have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Marked As Answer byEdgar - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 5:41 AM
- Proposed As Answer bySpiritX Thursday, November 05, 2009 4:39 AM
All Replies
- Hi,
Try this 1st to see if it helps and it should :
Description of the Patch Registration Cleanup Tool
http://support.microsoft.com/kb/976220/
------------------------------------------------------
If needed :
Try this - Control Panel - Windows Updates - on each Update that will not install - Click the Important Updates
or the Update itself - double click one then click View More Informations (or click on it then View on right side)
Those will take you to a page where you can download the update.
Or go here and put in the KBxxxxxx number to download it.
Download Center - put in the KBxxxxxx.
Microsoft Download Center
http://www.microsoft.com/downloads/en/default.aspx
Download - SAVE - go to where you put them - Right Click on - RUN AS ADMIN
Then you can Right Click on the Update in Windows Updates and HIDE.
If you get an installer error install this version :
Windows Installer 4.5 Redistributable
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displaylang=en
----------------------------------------------------
Then run these :
How do I reset Windows Update components? - a Mr Fixit
http://support.microsoft.com/kb/971058
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and
for Windows 7
http://support.microsoft.com/kb/947821
------------------------------------------------------------
Since these are all Office Updates you might get more info if needed in Office Groups from those who
might have experienced the same issue.
Office Discussion Groups
http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx
Discussions in microsoft.public.office.misc
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.office.misc&cat=en_us_01cb749f-c998-4762-8099-df71793c11c7&lang=en&cr=us
------------------------------------------------------------
If needed you can get free incident reports however the above should take care of it for you.
For Windows Updates - Free Incident Report
Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates
http://support.microsoft.com/gp/wusupport#tab3
For Security Updates you can get a Free Support Incident Report
http://www.microsoft.com/protect/resources/support.aspx
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Marked As Answer byEdgar - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 5:41 AM
- Proposed As Answer bySpiritX Thursday, November 05, 2009 4:39 AM
