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Questionlog on issue

  • Saturday, July 04, 2009 8:08 PMbubba23 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I try to log on.  I am the only person with profile on this computer but when I try to log on it sends me to a temporary desktop.  I cant get anything off my regular desktop. any help would be great.  I tried to restore the computer back to a later date to see if that will help but still nothing. 
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  • Sunday, July 05, 2009 12:13 AMJack - Support EngineerMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello bubba23,

    Thank you for posting.  It is possible that you user profile has been corrupted and this is why you are being booted to a temp desktop.  I am providing you with a Microsoft knowledge base article that explains how to use System Restore to log on when you lose access to an account.  Here is the link:

    http://support.microsoft.com/kb/940765/en-us

    If this is unsuccessful you will need to create a new account, give the new account Admin rights, and migrate your settings to the new account.

    Thanks,

    Jack

    Jack
    Microsoft Answers Support Engineer
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  • Monday, July 06, 2009 2:11 PMbubba23 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    when i went to that site it told me to load my recovery disc that came with my computer.  well that wants to load everything back to original.  I dont know what to load off the application side of the disc.  so I didnt do anything.  I would like to save my documents and music that i have.  is that going to be possible to do.  it i create a new account and migrate my settings over or is it lost and I need to redo everything.