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• Wednesday, November 04, 2009 12:46 PMSpiritX

   
  

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  Hi,
  
  Below is how to find and eradicate malware - please run Malwarebytes and Prevx to be sure malware is not
  part of your issue. If they detect malware then run the entire checklist.
  
  Then backup your data using several methods as this could be signs of hard drive or controller problems.
  See the next section on how to thoroughly check the drive.
  
  ===================================
  
  Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone. (If Rootkits run UnHackMe)
  
  Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
  
  Malwarebytes - free
  http://www.malwarebytes.org/
  
  Run the Microsoft Malicious Removal Tool
  
  Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.
  
  You should be getting this tool and its updates via Windows Updates - if needed you can download it here.
  
  Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
  (Then run MRT as above.)
  
  Microsoft Malicious Removal Tool
  http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
  
  also install Prevx to be sure it is all gone.
  
  Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
  
  Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other security programs. This is
  a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to see how to remove. 
  http://www.prevx.com/   <-- information
  http://info.prevx.com/downloadcsi.asp  <-- download
  

  PCmag - Prevx - Editor's Choice
  http://www.pcmag.com/article2/0,2817,2346862,00.asp
  
  --------------------------------------------------------
  
  If needed here are some online free scanners to help
  
  http://www.eset.com/onlinescan/
  
  
  http://www.kaspersky.com/virusscanner
  
  Other Free online scans
  http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1
  
  --------------------------------------------------------
  
  Also do these to cleanup general corruption and repair/replace damaged/missing system files.
  
  Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
  
  Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN
  
  Enter this at the prompt - sfc /scannow
  
  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.microsoft.com/kb/928228
  
  Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.
  
  How to Run Check Disk at Startup in Vista
  http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
  
  -----------------------------------------------------------------------
  
  If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)
  
  http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/
  
  ==============================================
  
  This does sound like hard drive or controller issues and if so they usually just get worse - check here :
  
  Diagnostic Utilities By Manufacturer
  http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html
  
  You can use the trial versions of these to further check :
  
  SpeedFan
  http://www.almico.com/sfdownload.php
  
  HD Tune
  http://www.hdtune.com/
  
  Hope this helps.

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Proposed As Answer bySpiritX Wednesday, November 04, 2009 12:46 PM
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• Wednesday, November 04, 2009 2:32 PMextremejim

   
  

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  Okay - will give it a go.
  
  For info, the error message from the windows update was:
  
  Error(s) found:
  Code 80073712 Windows Update encountered an unknown error.
  
  Ran the MRT scan (took some time) - nothing malicious found.
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• Wednesday, November 04, 2009 5:52 PMSpiritX

   
  

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  Hi,
  
  Use Prevx as a double check. Work on backing up your data as their could be real disk issues and then
  check the disk as above.
  
  This is the error however the SFC did not run completely for some reason.
  
  The "Windows Features" dialog box is empty in Windows 7 or Windows Vista, or you receive an error
  message that includes the following code when you try to use Windows Update: "0x80073712"
  http://support.microsoft.com/default.aspx/kb/931712
  
  Check Taurian and my answers in this thread as they will probably fix your issue.
  
  http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/3cf216e1-62c0-411f-9ed7-449dedb4151c
  
  ---------------------------------------------------
  
  If needed (which I sort of doubt)
  
  You can go into Control Panel - Windows Updates - Right Click on the UPdate in Question and HIDE it.
  
  If the UPdate continues to try to install use this and especially check method 3 :
  
  ---------------------------------------------------
  
  You can use the solutions in this KB - 3 methods and I listed a little help for them below
  
  The update is not installed successfully, you receive a message, and the computer restarts when you try to
  install an update in Windows Vista
  http://support.microsoft.com/kb/949358
  
  
  Method 1: Start Windows Vista with the Windows installation media, and then use the Repair feature
  
  How to Do a Startup Repair in Vista
  http://www.vistax64.com/tutorials/91467-startup-repair.html
  
  You can also do a Startup Repair from Safe Mode accessing the Recovery Options if you have them available
  or use the DVD as above.
  
  This tells you how to access the System Recovery Options
  http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx
  
  Try StartUp Repair from Recovery Options
  
  How to do a Startup Repair
  http://www.vistax64.com/tutorials/91467-startup-repair.html
  
  
  Method 2: Start the system in safe mode, and then use the System Restore feature
  
  How to Do a System Restore in Vista
  http://www.vistax64.com/tutorials/76905-system-restore-how.html
  
  You can also do a System Restore by booting up with a Vista disk.
  
  Method 3: Rename the Pending.xml file, and then edit the registry (This method is part of the advanced troubleshooting.)
  
  See the KB article below for this.
  
  You can use this method on updates that have this issue.
  http://support.microsoft.com/kb/949358
  
  Hide the Update (Right Click - HIDE in Windows Updates) and go to the Microsoft download center to download
  and install it.
  
  Microsoft Download Center
  http://www.microsoft.com/DOWNLOADS/en/default.aspx
  
  ------------------------------------------------------
  
  I would run the Reset here as a precaution.
  
  How do I reset Windows Update components?
  http://support.microsoft.com/kb/971058
  
  Hope this helps sort it out for you.
  

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Proposed As Answer bySpiritX Wednesday, November 04, 2009 5:53 PM
  • Marked As Answer byEdgar - Support EngineerMSFT, ModeratorTuesday, November 17, 2009 5:42 AM
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