Windows Explorer does not respond after start up.
- Vista Home Premium, 32bit, SP2. After starting the computer the first time I right click on any file, windows explorer hangs. I have to shut it down and restart it with task manager. From that point on, it works until I restart the computer again. Here are the last couple of instances. Ideas?
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: d572
Hang Type: 517
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: d6dc307cf1370efd737372821660db89
Additional Hang Signature 2: 5de2
Additional Hang Signature 3: 8cbd0f5b0445c6bd0ca33a1951077b41
Additional Hang Signature 4: d572
Additional Hang Signature 5: d6dc307cf1370efd737372821660db89
Additional Hang Signature 6: 5de2
Additional Hang Signature 7: 8cbd0f5b0445c6bd0ca33a1951077b41
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: WLCShell.dll
Fault Module Version: 0.9.4014.7
Fault Module Timestamp: 4a2b4859
Exception Code: c0000005
Exception Offset: 000f22ff
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problem
Bucket ID: 1340741609
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: d572
Hang Type: 517
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: d6dc307cf1370efd737372821660db89
Additional Hang Signature 2: 5de2
Additional Hang Signature 3: 8cbd0f5b0445c6bd0ca33a1951077b41
Additional Hang Signature 4: 6053
Additional Hang Signature 5: 21fd3bdd0d6bdf3f3d4d23451226a409
Additional Hang Signature 6: 850a
Additional Hang Signature 7: 5d1362faa93336e22627370cb07c8465
Extra information about the problem
Bucket ID: 553687313
1 person got this answerI do too
Answers
Hi Obxpiratel,
Welcome to Windows Vista Answers Forum!
I have a few questions for a better understanding of your concern:
Since when are to getting this issue?
Did you change anything in your system recently?
You can try booting into Safe Mode and see if you have the same problem there.
To boot to Safe Mode you can follow the below given steps:
1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
2. Click the Start button, click the arrow next to the Lock button, and then click Restart.
3. Do one of the following:
a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
b. If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
If you do not get the same problem when booting in Safe Mode you can go ahead and do a Clean Boot in normal start up. There might be some background program that might be conflicting with the Explorer.
To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
To put the system in Clean Boot:
1. Log on to the computer by using an account that has administrator rights
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points
For further information on clean boot please follow the below given link:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
1. Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2. On the General tab, click the Normal Startup option, and then click OK.
3. When you are prompted to restart the computer, click Restart
After the restart, if you get the same problem you can go a System File Check. This will check and repair if any system file is damaged.
Steps to perform SFC scan:
1. Click the Start button
2. From the Start Menu, Click All Programs followed by Accessories
3. In the Accessories menu, Right Click on the Command Prompt option
4. From the drop down menu that appears, Click on the 'Run as administrator' option
5. If you have the User Account Control (UAC) enabled, you will be asked for authorization prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.
6. In the Command Prompt window, type: sfc /scannow and then press Enter
7. A message will appear stating that 'The system scan will begin'
8. Be patient because the scan may take some time
9. If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue
10. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"
11. After the scan has completed, close the command prompt window, restart the computer and check if it works.
For more information you can visit the below given link:
http://support.microsoft.com/kb/936212
Hope this information is helpful.
Amrita M
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byChris.H - Support EngineerMSFT, ModeratorWednesday, October 21, 2009 2:24 PM
All Replies
Hi Obxpiratel,
Welcome to Windows Vista Answers Forum!
I have a few questions for a better understanding of your concern:
Since when are to getting this issue?
Did you change anything in your system recently?
You can try booting into Safe Mode and see if you have the same problem there.
To boot to Safe Mode you can follow the below given steps:
1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
2. Click the Start button, click the arrow next to the Lock button, and then click Restart.
3. Do one of the following:
a. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
b. If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
If you do not get the same problem when booting in Safe Mode you can go ahead and do a Clean Boot in normal start up. There might be some background program that might be conflicting with the Explorer.
To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
To put the system in Clean Boot:
1. Log on to the computer by using an account that has administrator rights
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points
For further information on clean boot please follow the below given link:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
1. Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2. On the General tab, click the Normal Startup option, and then click OK.
3. When you are prompted to restart the computer, click Restart
After the restart, if you get the same problem you can go a System File Check. This will check and repair if any system file is damaged.
Steps to perform SFC scan:
1. Click the Start button
2. From the Start Menu, Click All Programs followed by Accessories
3. In the Accessories menu, Right Click on the Command Prompt option
4. From the drop down menu that appears, Click on the 'Run as administrator' option
5. If you have the User Account Control (UAC) enabled, you will be asked for authorization prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.
6. In the Command Prompt window, type: sfc /scannow and then press Enter
7. A message will appear stating that 'The system scan will begin'
8. Be patient because the scan may take some time
9. If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue
10. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"
11. After the scan has completed, close the command prompt window, restart the computer and check if it works.
For more information you can visit the below given link:
http://support.microsoft.com/kb/936212
Hope this information is helpful.
Amrita M
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byChris.H - Support EngineerMSFT, ModeratorWednesday, October 21, 2009 2:24 PM
Vista Home Premium, 32bit, SP2. After starting the computer the first time I right click on any file, windows explorer hangs. I have to shut it down and restart it with task manager. From that point on, it works until I restart the computer again. Here are the last couple of instances. Ideas?
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: d572
Hang Type: 517
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: d6dc307cf1370efd737372821660db89
Additional Hang Signature 2: 5de2
Additional Hang Signature 3: 8cbd0f5b0445c6bd0ca33a1951077b41
Additional Hang Signature 4: d572
Additional Hang Signature 5: d6dc307cf1370efd737372821660db89
Additional Hang Signature 6: 5de2
Additional Hang Signature 7: 8cbd0f5b0445c6bd0ca33a1951077b41
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: WLCShell.dll
Fault Module Version: 0.9.4014.7
Fault Module Timestamp: 4a2b4859
Exception Code: c0000005
Exception Offset: 000f22ff
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problem
Bucket ID: 1340741609
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: d572
Hang Type: 517
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: d6dc307cf1370efd737372821660db89
Additional Hang Signature 2: 5de2
Additional Hang Signature 3: 8cbd0f5b0445c6bd0ca33a1951077b41
Additional Hang Signature 4: 6053
Additional Hang Signature 5: 21fd3bdd0d6bdf3f3d4d23451226a409
Additional Hang Signature 6: 850a
Additional Hang Signature 7: 5d1362faa93336e22627370cb07c8465
Extra information about the problem
Bucket ID: 553687313
