Windows Connect Now disalbed my internet connection
- I was on X Box live's troubleshooting program online on my family's desktop computer. I tried to preform Windows Connect Now with a flash drive I have and it disconnected my wireles connection and now it will not connect to the network. please give me some reason why that happened and help me get back on the internet.1 person got this answerI do too
Answers
Hi,
Welcome to Microsoft Answers.
· Did you lose the complete wireless connectivity, or is it only with the Xbox?
A) Restart the network equipment
Frequently, restarting your modem, router, or other equipment can resolve the problem. This process is also known as "power cycling." It involves turning off each piece of equipment, and then turning them back on in sequence. For more information and instructions about how to restart the network equipment, click the following article number to view the article in the Microsoft Knowledge Base: (http://support.microsoft.com/kb/944294/ ) How to power cycle home networking devices
You may try some basic troubleshooting steps regarding Xbox live connectivity from the link mentioned below: http://support.xbox.com/support/en/us/xbox/kb.aspx?id=950314&lcid=1033&category=live
For more information regarding XBOX, you may post your queries here.
If it is for normal wireless connection
A) Use the Network Diagnostic tool
The Network Diagnostics tool that is part of Windows Vista is designed to test the network connection for errors. The Network Diagnostics tool can also be used to determine whether network-related programs are working correctly. To use this tool to troubleshoot network connectivity problems, follow these steps:
1. Open Internet Explorer, and try to access the Web page that causes network connectivity problems.
2. On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link.
The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
• It was unable to find a problem.
• It has detected a problem. Additionally, the tool will provide guidance on the next steps to take to troubleshoot the problem.
B) To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357
Diana
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Marked As Answer byCody - Support EngineerMSFT, ModeratorSaturday, November 21, 2009 12:51 AM
All Replies
Hi,
Welcome to Microsoft Answers.
· Did you lose the complete wireless connectivity, or is it only with the Xbox?
A) Restart the network equipment
Frequently, restarting your modem, router, or other equipment can resolve the problem. This process is also known as "power cycling." It involves turning off each piece of equipment, and then turning them back on in sequence. For more information and instructions about how to restart the network equipment, click the following article number to view the article in the Microsoft Knowledge Base: (http://support.microsoft.com/kb/944294/ ) How to power cycle home networking devices
You may try some basic troubleshooting steps regarding Xbox live connectivity from the link mentioned below: http://support.xbox.com/support/en/us/xbox/kb.aspx?id=950314&lcid=1033&category=live
For more information regarding XBOX, you may post your queries here.
If it is for normal wireless connection
A) Use the Network Diagnostic tool
The Network Diagnostics tool that is part of Windows Vista is designed to test the network connection for errors. The Network Diagnostics tool can also be used to determine whether network-related programs are working correctly. To use this tool to troubleshoot network connectivity problems, follow these steps:
1. Open Internet Explorer, and try to access the Web page that causes network connectivity problems.
2. On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link.
The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:
• It was unable to find a problem.
• It has detected a problem. Additionally, the tool will provide guidance on the next steps to take to troubleshoot the problem.
B) To reset the TCP/IP stack go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357
Diana
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Marked As Answer byCody - Support EngineerMSFT, ModeratorSaturday, November 21, 2009 12:51 AM
