Remote Assistance on Vista Home Premium

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• Friday, November 06, 2009 8:48 PMMege

   
  

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  Hi,
  
  I have a Laptop with Vista Home Premium, and I am trying to connect to another laptop on Vista Home Premium as well, using Remote Desktop or remote assisnce. For some reason, it is refusing to connect.
  
  Both laptops are in different cities though.
  
  Is there any particular reason why it is not connecting either ways?
  
  Please any help would be appreciated.
  
  Mege

  • Merged byBindu S - Microsoft SupportMicrosoft Support, ModeratorSaturday, November 07, 2009 11:47 AMsame issue
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• Saturday, November 07, 2009 1:18 PMBindu S - Microsoft SupportMicrosoft Support, Moderator

   
  

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  Hi Mege,
  Welcome to Microsoft Windows Forums!

  ·         Are you getting any error message?

  Method 1

  Your firewall may be blocking the ports for Remote Desktop to work correctly in the case of the Windows Firewall we can add an exception by:

   

  1.      Open Control Panel

  2.      Open Security Center

  3.      Click Windows Firewall

  4.      Ensure ‘Don’t Allow Exceptions” is not selected

  5.      Click the ‘Exceptions’ tab

  6.      Ensure there is a check mark in ‘Remote Desktop Connection’

   

  Method 2

  By default, server authentication is enabled for the connection. However, you may change the server authentication settings and see if it helps.

  1. Click Start, click All Programs, click Accessories, click Communication, and then click Remote Desktop Connection.
  2. Click Options, and then click the Advanced tab.

  The three available authentication options are as follows:

  • Always connect, even if authentication fails
    If you enable this option, you can connect even if RDC 6.1 cannot verify the identity of the remote computer.
  • Warn me if authentication fails
    If you enable this option, RDC 6.1 tells you if it cannot verify the identity of the remote computer. This option gives you the choice of whether to continue with the connection.
  • Do not connect if authentication fails
    If you enable this option, you cannot connect if RDC 6.1 cannot verify the identity of the remote computer.

   

  A Remote Desktop session disconnects even after you press a key when you receive the "Idle timer expired" message in Windows Vista
  http://support.microsoft.com/kb/929709
  
  Description of the Remote Desktop Connection 6.1 client update for Terminal Services
  http://support.microsoft.com/kb/951616

  Remote assistance – frequently asked questions
  http://windows.microsoft.com/en-US/windows-vista/Windows-Remote-Assistance-frequently-asked-questions

  Getting help with remote assistance
  http://windows.microsoft.com/en-US/windows-vista/Get-help-with-your-computer-using-Windows-Remote-Assistance

  Please revert back if this does not help.

  Thanks and Regards,

  Bindu S - Microsoft Support
  Visit our Microsoft Answers Feedback Forum and let us know what you think.

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• Sunday, November 08, 2009 12:28 AMMege

   
  

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  Hi Bindu,
  
  When I try connecting to the other Vista Home Premium computer using Remote Desktop Connection, this error message comes up:
  
  "This computer can't connect to the remote computer.
  Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator."
  
  
  I read somewhere that you cannot use a RDC on a vista-to-vista home premium computer. I have also tried using Remote Assistance, it doesn't seem to find the other computer.
  
  Mege
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• Saturday, November 21, 2009 1:26 AMCody - Support EngineerMSFT, Moderator

   
  

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  Hi Mege,

  
  

  Remote Desktop is not a feature in Windows Vista Home Premium. 

  
  

  You can see what features are available at the following website:

  http://www.microsoft.com/windows/windows-vista/compare-editions/default.aspx

  
  

  
  

  ---

  Cody C
  Microsoft Answers Support Engineer
  Visit our Microsoft Answers Feedback Forum and let us know what you think.

  • Marked As Answer byCody - Support EngineerMSFT, ModeratorSaturday, November 21, 2009 1:26 AM
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