Blue Screen Error when I shut down computer I'm using Vista 32 bit
Please help me figure out how to fix the blue screen errors I get. After the first time this happened, I lost the ability to access my internet. My connection icon says Unidentified Network and it fails when I try to connect.
Files that describe problem:
C:\Windows\Minidump\Mini110309-01.dmp
C:\Users/Admin/AppData/Local\Temp\WER-55676-0.sysdata.xml
C:\Users/Admin/AppData/Local\Temp\WER7406.tmp.version.txt
Additional Info about my computer:
Prob. Event Name: Blue Screen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Thank You- Moved byMouneshwar RMicrosoft Support, ModeratorThursday, November 05, 2009 8:51 PM (From:Network, Email, & Getting Online)
1 person got this answerI do too
Answers
Hi Zebra Boy,
Welcome to Microsoft Answers!When your computer experiences an unrecoverable hardware or software problem, Windows Vista shuts down or restarts your computer. When this occurs, Vista will sometimes display a blue screen that contains a message that states that "Windows has been shut down to prevent damage to your computer." At other times, Vista displays a message after you log in that indicates that Windows has recovered from a serious error or an unexpected shutdown. Then Vista prompts you to check for a solution to the problem.
Blue Screen errors may be caused by either a software problem or a hardware problem.
The link below contains steps that you can take to try to resolve only software problems. If you cannot resolve the problem by following these steps, you might be experiencing a hardware problem. In that case, you need to contact your computer manufacturer or a computer hardware technician for help with hardware issues.
http://support.microsoft.com/kb/958233
You may follow the steps mentioned in the link below which addresses similar issue.
Hope this information is helpful.
Regards,
Mouneshwar R – Microsoft Support
________________________________________________________________________________________________
Visit our Microsoft Answers Feedback Forum and let me know what you think- Marked As Answer byDena - Support EngineerMSFT, Moderator18 hours 19 minutes ago
All Replies
Hi Zebra Boy,
Welcome to Microsoft Answers!When your computer experiences an unrecoverable hardware or software problem, Windows Vista shuts down or restarts your computer. When this occurs, Vista will sometimes display a blue screen that contains a message that states that "Windows has been shut down to prevent damage to your computer." At other times, Vista displays a message after you log in that indicates that Windows has recovered from a serious error or an unexpected shutdown. Then Vista prompts you to check for a solution to the problem.
Blue Screen errors may be caused by either a software problem or a hardware problem.
The link below contains steps that you can take to try to resolve only software problems. If you cannot resolve the problem by following these steps, you might be experiencing a hardware problem. In that case, you need to contact your computer manufacturer or a computer hardware technician for help with hardware issues.
http://support.microsoft.com/kb/958233
You may follow the steps mentioned in the link below which addresses similar issue.
Hope this information is helpful.
Regards,
Mouneshwar R – Microsoft Support
________________________________________________________________________________________________
Visit our Microsoft Answers Feedback Forum and let me know what you think- Marked As Answer byDena - Support EngineerMSFT, Moderator18 hours 19 minutes ago
- Use the following to capture information about the blue screen error and post it here: http://www.nirsoft.net/utils/blue_screen_view.html. With that information, we can focus more deeply on the specific problem (the codes can tell us a lot about what's causing the error).
Here's an article on how to analysze the Blue Screen Error that may be of use (you can still post the relevant EXACT information here for us): http://www.chicagotech.net/vista/vistabluescreen.htm.
Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears. Check each device for a red x, yellow ! or white ?. These identify devices with problems (probably drivers, but also conflicts or something else). Click on each for further details and troubleshooting tips. If you need to get drivers, do so from the computer vendor or device manufacturer (NOT from Microsoft Updates). In fact, you should turn off automatic driver updates from Windows Update as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Proceed as follows: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm. Once you have the drivers, you can install them through Device Manager as follows: http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html. Since you're getting the error message, you should do this for all drivers even if they are not specifically noted as having problems by the special marking.
To test your hard drive, check the manufacturer and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html. If it fails the test, replace it. If it passes the test, then there's probably nothing wrong with it.
You can also test your RAM at http://www.memtest.org/. If it fails, test each chip individually to find those that are bad and replace them. If it passes, RAM is probably OK.
Good luck and I look forward to hearing back from you with the additional information requested - as welll as updates on the progress made from the above-referenced procedures.
Lorien - One - MCSE/MCSA/Network+/A+
