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AnswerError 502 when trying to use Windows Live Messenger

  • Wednesday, November 04, 2009 7:55 PMJeniferAnne Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Error Code 502 appears when trying to initialise Live Messenger.  This started a couple of weeks ago, but up until today would still allow me access.  Two-heads icon has now disappeared from my tray.  Have tried Back up and Restore for an earlier date than today, but  with no success.  Am not computer literate at all, and need to know if anyone out there can guide me through what to do? I've noticed also that Windows Internet Explorer is not at it's optimum  
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  • Tuesday, November 03, 2009 7:28 PMJeniferAnne Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Internal Error Code 502 suddenly started appearing today when I try to sign in the Webmessenger.  How do I fix/troubleshoot this?
     
  • Wednesday, November 04, 2009 12:49 PMJeniferAnne Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Have tried Restore & Back-up files, full system security scan, closedown and re-start?  Nothing works!  Any suggestions??
     
  • Wednesday, November 04, 2009 5:04 PMMouneshwar RMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Jenifer,

    Welcome to Microsoft Answers!

    This issue occurs if there is an invalid response from the server which is trying to load the page requested. This even happens when the server on the other side is down.

    I would suggest you to try signing into the messenger from the Internet Explorer.

    Based on my research, give a try on the following steps

    1. Check whether you've any updates for your web messenger? If yes, go ahead and update it to the latest version.

    2. Disable the Auto Tuning Networking feature
    a. Click Start , click All Programs , click Accessories , and then right-click Command Prompt and choose Run as administrator.
    b. Click Continue when Windows requests permission to continue.
    c. At the command prompt, type the following command, and then press ENTER : netsh interface tcp set global autotuninglevel=disabled

    Note: This command disables the Window Auto Tuning feature.

    Now check whether you're able to sign in to your webmessenger.

    If the above steps are of no help, visit the links.

    Perform a clean boot

    http://support.microsoft.com/kb/929135

    Perform a system restore
    Note : Use the System Restore Tool

    http://support.microsoft.com/kb/936212


    Let me know if this worked!

    Regards,

    Mouneshwar R - Microsoft Support
    _____________________________________________________________________________________________________________________

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  • Wednesday, November 04, 2009 8:35 PMJeniferAnne Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Internal Error 502 appears when trying to use Windows Live Messenger.  Twoheads icon has also disappeared from my tray??? Tried to Restore to a date before today, but nothing has worked.  Not clever enough to know what else to try

     
  • Thursday, November 05, 2009 2:45 AMKarthik T PMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi

     

    Thank you for posting your question. This is a Windows Vista support forum but I’ll be happy to get you pointed in the right direction. I would recommend checking Windows live specific resources:

     

    https://support.live.com/?scrx=1

    http://windowslivehelp.com/community/

    http://help.live.com/help.aspx?project=a&market=en-us

    http://answers.microsoft.com/en-us/default.aspx

     

    You also need to check if you are able to access the internet.

     

    Regards,

    KarthiK TP
     
  • Thursday, November 05, 2009 6:45 PMDiana DMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi JeniferAnne,

    Welcome to Microsoft Answers.

    ·         What issue do you have with Internet Explorer?

    ·         Which edition of internet Explorer are you using?

    ·         Did you try the steps which were provided previously?

     

     

     

    For Internet Explorer issues you may refer to the KB article “How to troubleshoot Internet Explorer issues in Windows Vista and in Windows“ http://support.microsoft.com/kb/936215

     

    Diana

    Microsoft Answers Support Engineer

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