My HP Pavillion Enetertainmnet using vista window stop to access wireless internet few days ago. What is the problem and solution
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- My HP Pavilion Enetrtainmnet using vista window stop to access wireless internet. What is the problem and solution you are having problems with
- Error messages
- Recent changes you made to your computer
- What you have already tried to fix the problem
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Answers
Hi obadina wale,
Welcome to Microsoft answers forums!
I would like to know the following information to help focus in the right direction.
a. Did you make any changes to the computer?
b. What is the exact error message and the error code (0x80…)?
c. Which operating system are you using?
d. Is your computer up to date?
e. Did you try accessing internet without the router?
f. Do you have the most up to date firmware on the router?
g. Did you recycle the router? By turning it on and off?
I would suggest you to follow the steps:
Step 1: Update the wireless network adapter drivers
http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly
Step 2: try the steps mentioned in the link
How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211/
Step 3: Disable the IP Helper service:
1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session
5. Click OK to exit the dialogStep 4: Disable IPv6:
Try uninstalling IPv6 on all interfaces, removing any IPv6 virtual adapters, and resetting the TCP/IP stack. To remove IPv6, go into the properties for each network adapter and either uncheck the box next to the protocol "Internet Protocol version 6 (TCP/IPv6), that will disable it, or select it and click uninstall, which will remove it off the computer. Then go into device manager and remove any 4to6 adapters, WUN miniport adapters, or tunnel adapters.
NOTE: You should do this for each network connection.(Remember to undo the changes after the test is done)
Step 5: Reset the TCP/IP stack: go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357Step 6: System restore –put the computer to an earlier point in time when everything was working fine.
http://windows.microsoft.com/en-us/windows-vista/What-is-System-RestoreThanks and Regards:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byCody - Support EngineerMSFT, ModeratorSaturday, November 21, 2009 12:47 AM
All Replies
Hi obadina wale,
Welcome to Microsoft answers forums!
I would like to know the following information to help focus in the right direction.
a. Did you make any changes to the computer?
b. What is the exact error message and the error code (0x80…)?
c. Which operating system are you using?
d. Is your computer up to date?
e. Did you try accessing internet without the router?
f. Do you have the most up to date firmware on the router?
g. Did you recycle the router? By turning it on and off?
I would suggest you to follow the steps:
Step 1: Update the wireless network adapter drivers
http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly
Step 2: try the steps mentioned in the link
How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211/
Step 3: Disable the IP Helper service:
1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session
5. Click OK to exit the dialogStep 4: Disable IPv6:
Try uninstalling IPv6 on all interfaces, removing any IPv6 virtual adapters, and resetting the TCP/IP stack. To remove IPv6, go into the properties for each network adapter and either uncheck the box next to the protocol "Internet Protocol version 6 (TCP/IPv6), that will disable it, or select it and click uninstall, which will remove it off the computer. Then go into device manager and remove any 4to6 adapters, WUN miniport adapters, or tunnel adapters.
NOTE: You should do this for each network connection.(Remember to undo the changes after the test is done)
Step 5: Reset the TCP/IP stack: go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself: http://support.microsoft.com/kb/299357Step 6: System restore –put the computer to an earlier point in time when everything was working fine.
http://windows.microsoft.com/en-us/windows-vista/What-is-System-RestoreThanks and Regards:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked As Answer byCody - Support EngineerMSFT, ModeratorSaturday, November 21, 2009 12:47 AM
