Roxio 9 - drives disabled
- Having just installed Roxio 9 I receive the following message when trying to log in to it:"All your drives are set to disabled. On this operating system, in order to start Roxio Creator 9 you must either physically remove your drive(s) or enable at least one drive."I would be grateful if someone could explain (in simple terms for a computer duffer!) how to do this.Many thanks.
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Answers
Hi Brian Buck,
Welcome to Microsoft Vista Answers Forum!
Looks like the CD/DVD drive have been disabled with the installation of the Roxio program. We have a very simple fix for this in the knowledge base article KB 314060.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs: http://support.microsoft.com/kb/314060
Please open the above article and click on the Microsoft Fix it icon. You will get a “File Download – Security Warning” with Run, Save and Cancel options. Save this tool to your desktop and double click on it. This tool is designed to fix the problem automatically for you.
Please reply and let us know if your issue is resolved or if you will need further assistance.
Mohan
Microsoft Answers Support Engineer
- Proposed As Answer byMohan - Microsoft SupportModeratorMonday, July 27, 2009 7:35 PM
- Marked As Answer byNiranjan HVMicrosoft Support, ModeratorWednesday, August 05, 2009 7:22 AM
All Replies
Hi Brian Buck,
Welcome to Microsoft Vista Answers Forum!
Looks like the CD/DVD drive have been disabled with the installation of the Roxio program. We have a very simple fix for this in the knowledge base article KB 314060.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs: http://support.microsoft.com/kb/314060
Please open the above article and click on the Microsoft Fix it icon. You will get a “File Download – Security Warning” with Run, Save and Cancel options. Save this tool to your desktop and double click on it. This tool is designed to fix the problem automatically for you.
Please reply and let us know if your issue is resolved or if you will need further assistance.
Mohan
Microsoft Answers Support Engineer
- Proposed As Answer byMohan - Microsoft SupportModeratorMonday, July 27, 2009 7:35 PM
- Marked As Answer byNiranjan HVMicrosoft Support, ModeratorWednesday, August 05, 2009 7:22 AM
