When I attempt to upload music files or attach music files to an email message, Internet Explorer 7 shuts down.
- Internet Explorer 7
- Moved byHalima S - Microsoft SupportMicrosoft Support, ModeratorSaturday, November 07, 2009 6:26 PM (From:Music & Sound)
1 person got this answerI do too
Answers
Hi raysmusic,
Welcome to Microsoft Answers Forums.
We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can.
· When was the last time it was working?
· Do you remember making any changes to the computer recently?
· Do you receive any error message?
First I would suggest that you check if any add-ons on the Internet explorer are causing the error. Would suggest you to try opening Internet explorer in the no add-ons mode.
Click the Start button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
Refer the link below for more information.
http://windowshelp.microsoft.com/Windows/en-US/Help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx#EV
This may happen if the Internet Explorer browser settings are incorrect. I would suggest that you reset the browser settings to default and check if it works.
Steps to reset the Browser settings to default
Method 1: Clear cached data in Internet Explorer
To determine whether a performance issue or an error message is caused by corruption in the temporary Internet files or in other cached information that is used by Internet Explorer, you must clear cached data. To do this, follow these steps:
Internet Explorer 7
1. Open Internet Explorer 7.
2. Click Tools, and then click Delete Browsing History.
3. In Delete Browsing History, click Delete All.
4. Click to select the Also delete files and settings stored by add-ons check box, and then click OK.
A progress bar is displayed to indicate that the browsing history is being cleared. After this process is complete, test Internet Explorer to verify that it works correctly. If issues still occur, try Method 2.
Method 2: Reset security settings for Internet Explorer
If you configure security settings to be too restrictive, you may prevent Internet Explorer from displaying certain Web sites. To determine whether an issue is caused by overly restrictive security settings, revert to default security settings. To do this, follow these steps:
1. Open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Security tab.
4. Click Reset all zones to default level, and then click OK.
After you do this, test Internet Explorer to verify that it works correctly.
For more information refer the below link.
How to optimize Internet Explorer
http://support.microsoft.com/kb/936213
Important: Reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed. Although this solution is quick, it also means that, if you want to use any of those add-ons in the future, they must be reinstalled.
Halima S - Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Marked As Answer bySteven - Support EngineerMSFT, ModeratorFriday, November 13, 2009 5:31 PM
All Replies
Hi raysmusic,
Welcome to Microsoft Answers Forums.
We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can.
· When was the last time it was working?
· Do you remember making any changes to the computer recently?
· Do you receive any error message?
First I would suggest that you check if any add-ons on the Internet explorer are causing the error. Would suggest you to try opening Internet explorer in the no add-ons mode.
Click the Start button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).
Refer the link below for more information.
http://windowshelp.microsoft.com/Windows/en-US/Help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx#EV
This may happen if the Internet Explorer browser settings are incorrect. I would suggest that you reset the browser settings to default and check if it works.
Steps to reset the Browser settings to default
Method 1: Clear cached data in Internet Explorer
To determine whether a performance issue or an error message is caused by corruption in the temporary Internet files or in other cached information that is used by Internet Explorer, you must clear cached data. To do this, follow these steps:
Internet Explorer 7
1. Open Internet Explorer 7.
2. Click Tools, and then click Delete Browsing History.
3. In Delete Browsing History, click Delete All.
4. Click to select the Also delete files and settings stored by add-ons check box, and then click OK.
A progress bar is displayed to indicate that the browsing history is being cleared. After this process is complete, test Internet Explorer to verify that it works correctly. If issues still occur, try Method 2.
Method 2: Reset security settings for Internet Explorer
If you configure security settings to be too restrictive, you may prevent Internet Explorer from displaying certain Web sites. To determine whether an issue is caused by overly restrictive security settings, revert to default security settings. To do this, follow these steps:
1. Open Internet Explorer.
2. Click Tools, and then click Internet Options.
3. Click the Security tab.
4. Click Reset all zones to default level, and then click OK.
After you do this, test Internet Explorer to verify that it works correctly.
For more information refer the below link.
How to optimize Internet Explorer
http://support.microsoft.com/kb/936213
Important: Reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed. Although this solution is quick, it also means that, if you want to use any of those add-ons in the future, they must be reinstalled.
Halima S - Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
- Marked As Answer bySteven - Support EngineerMSFT, ModeratorFriday, November 13, 2009 5:31 PM
