my mute button is locked on mute and i have no sound all of a sudden. Can anyone help me pleeeze!?

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• Saturday, November 07, 2009 2:29 AMSpiritX

   
  

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  Hi,
  
  Is it on mute or is there no sound available?
  
  Control Panel - Device Manager - SOUNDS - look for HD Audio - Mine says RealTek High Definition Audio 
  (that is an example and yours may have an entirely different name/maker).
  
  Write down description make and model - double click on it - drivers tab - write down version. Now
  Click UPdate Drivers which may not do anything as MS is far behind certifying drivers. Then RIGHT
  CLICK on it and UNINSTALL - REBOOT - this will rebuild the driver stack.
  
  1st go to system maker's site and look for latest driver Download - SAVE - go to right click on and RUN AS ADMIN
  (This is your fallback.) REBOOT after each driver installation.
  
  NOTE : Sound drivers often rollback so check the version after installation and the reboot to see if the
  version you installed is there, if not repeat the install - reboot until it is. It can take several tries depending
  on how many rollbacks it does.
  
  Then do same for Device Maker's site.
  
  Manually look at manufacturer's sites for drivers - and Device Maker's sites.
  http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
  
  How to Install a Device Driver in Vista Device Manager
  http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html
  
  -----------------------------------------------------
  
  Error “the Audio Service Is Not Running” When Opening the Volume Mixer in Vista
  http://www.winhelponline.com/blog/error-the-audio-service-is-not-running-when-opening-the-volume-mixer-in-vista/
  
  Also Right Click Speaker near clock - Playback Devices - right click in the box area - check
  Show disable and disconnected devices. Highlight speaker and on the lower Right click Properties
  check settings for Device Usage enabled and so on. Also do same for Configure on Lower Left of
  that box.
  
  In Control Panel you can also look for an Audio Manager along with the Sound Settings.
  
  Problems with sound and audio or no sound - a Mr Fixit
  http://support.microsoft.com/gp/no_sound
  
  Tips for fixing common sound problems
  http://windowshelp.microsoft.com/Windows/en-US/Help/1e87a3e8-c0e8-49af-980f-9eb6686f42d21033.mspx
  
  Speakers and other audio output devices
  http://windowshelp.microsoft.com/Windows/en-US/Help/a43f3a31-6d9f-49d1-be22-e2f47b8b1f2c1033.mspx
  
  How to Enable Hidden Audio Devices in Vista
  http://www.vistax64.com/tutorials/143447-audio-device-enable-hidden-devices.html
  
  How to troubleshoot sound problems that you experience after you install a Windows Vista Service Pack
  http://support.microsoft.com/kb/948481
  
  Hope this helps.
  

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  Rob - Bicycle - Mark Twain said it right.

  • Proposed As Answer bySpiritX Saturday, November 07, 2009 2:29 AM
  • Marked As Answer byJohnD - Support EngineerModeratorSaturday, November 21, 2009 9:47 PM
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• Saturday, November 07, 2009 4:32 AMAjay K - Microsoft SupportMicrosoft Support, Moderator

   
  

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  Hi mistycat,

  Welcome to Microsoft answers forums!

  a.     Are you talking about the mute button on the keypad or the volume Icon on the taskbar?

  b.    Do you recall making any changes to the sound settings?

  Check the laptop manufacturer’s manual to find if any hardware lock is available to un-mute speaker on the laptop or if there is any function key setting to unlock it.

  Follow the steps to update the driver:

  http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

  Run the fixit provided in the link

  Tips fo r fixing common sound problems

  http://windows.microsoft.com/en-us/windows-vista/Tips-for-fixing-common-sound-problems

  Please check with the computer manufacturer

  http://www.samsung.com/us/support/main/supportMain.do

  Thanks and Regards:
  

  Ajay K

  Microsoft Answers Support Engineer

   

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  • Marked As Answer byJohnD - Support EngineerModeratorSaturday, November 21, 2009 9:47 PM
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