Updated Vista to SP2 and have no sound or playback device

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• Wednesday, October 14, 2009 10:32 PMAugustine® The GEEK™

   
  

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  Hello Marlee2214,
  
  Thank you for using Microsoft Answers Forums.
  
  Solution:
  
  Try roll back of the drivers that should fix the issue.
  
  

  The method to restore or rollback a driver to its previous version in Windows Vista is similar to steps perform in Windows XP:

  1. Click on Windows Start button, then right click on “Computer” and select “Manage” on the right click context menu. If there is any UAC security prompt, click on “Continue”.
  2. Open Device Manager by clicking on “Device Manager”.
  3. Expand the hardware component category that placing device with corrupted driver by clicking on the small plus sign next to it. Inside the category, look for the device entry that you want to rollback its driver to previous version.
  4. Right click on the device, and select “Properties”.
  5. Select “Driver” tab.
  6. Click on the “Roll Back Driver” button, and confirm when prompted with dialog box asking if really want to procced to get old driver installed again.

  Note: User must logged on as an administrator to rollback a driver update. Beside, if there is no previous version of the driver software installed for the selected device, the Roll Back Driver button will be unavailable (grayed out and disabled).

  
  That should fix the issue for you.
  
  Thank you.

  ---

  UDAY$012 Please let me know whether the solution worked or not, I appreciate and value your feedback.

  • Proposed As Answer byAugustine® The GEEK™ Wednesday, October 14, 2009 10:32 PM
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• Friday, October 16, 2009 2:59 PMmarlee2214

   
  

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  Hi Augustine, followed your steps and the roll back driver was greyed out...im at a loss as to what i should do next

  • Proposed As Answer byRupesh Goel Saturday, November 07, 2009 5:08 AM
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• Friday, October 30, 2009 9:08 PMdsafsdfsdafsdfsadf

   
  

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  I have a $4000 computer and I have been 'defending' vista for a while.  That is until SP2 !!!  I have a very nice computer now without sound.  Tried everything.  I guess the final solution will be to buy an apple.
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• Saturday, November 07, 2009 5:36 AMRupesh Goel

   
  

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  Hi ,
  
  I am working for microsoft products and the best thing which i would suggest you to go to your computer manufacturer web site and check whether you do have any updated drivers or not.
  
  If you will not get the resolution then uninstall the SP2 from the insatlled updates. there might be a situation that you will not be able to uninstal the Sp2 from there then refer the following link: http://support.microsoft.com/kb/889743 (For Xp computer) or http://support.microsoft.com/kb/948537 (For Vista). Then try to check for your sound device and if it will nopt work try to install the latest drivers again.
  
  Once it will start working after uninstall the windows sp then download the Sp on the desktop ( Do not install it directly) create a restore point and then go to the safe mode and install the Sp.
  
  I hoppe you will be able to instal the SP without any problem
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• Saturday, November 07, 2009 5:43 AMSpiritX

   
  

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  Hi,
  
  Control Panel - Device Manager - SOUNDS - look for HD Audio - Mine says RealTek High Definition Audio 
  (that is an example and yours may have an entirely different name/maker).
  
  Write down description make and model - double click on it - drivers tab - write down version. Now
  Click UPdate Drivers which may not do anything as MS is far behind certifying drivers. Then RIGHT
  CLICK on it and UNINSTALL - REBOOT - this will rebuild the driver stack.
  
  1st go to system maker's site and look for latest driver Download - SAVE - go to right click on and RUN AS ADMIN
  (This is your fallback.) REBOOT after each driver installation.
  
  NOTE : Sound drivers often rollback so check the version after installation and the reboot to see if the
  version you installed is there, if not repeat the install - reboot until it is. It can take several tries depending
  on how many rollbacks it does.
  
  Then do same for Device Maker's site.
  
  Manually look at manufacturer's sites for drivers - and Device Maker's sites.
  http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
  
  How to Install a Device Driver in Vista Device Manager
  http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html
  
  -----------------------------------------------------
  
  Error “the Audio Service Is Not Running” When Opening the Volume Mixer in Vista
  http://www.winhelponline.com/blog/error-the-audio-service-is-not-running-when-opening-the-volume-mixer-in-vista/
  
  Also Right Click Speaker near clock - Playback Devices - right click in the box area - check
  Show disable and disconnected devices. Highlight speaker and on the lower Right click Properties
  check settings for Device Usage enabled and so on. Also do same for Configure on Lower Left of
  that box.
  
  In Control Panel you can also look for an Audio Manager along with the Sound Settings.
  
  Problems with sound and audio or no sound - a Mr Fixit
  http://support.microsoft.com/gp/no_sound
  
  Tips for fixing common sound problems
  http://windowshelp.microsoft.com/Windows/en-US/Help/1e87a3e8-c0e8-49af-980f-9eb6686f42d21033.mspx
  
  Speakers and other audio output devices
  http://windowshelp.microsoft.com/Windows/en-US/Help/a43f3a31-6d9f-49d1-be22-e2f47b8b1f2c1033.mspx
  
  How to Enable Hidden Audio Devices in Vista
  http://www.vistax64.com/tutorials/143447-audio-device-enable-hidden-devices.html
  
  How to troubleshoot sound problems that you experience after you install a Windows Vista Service Pack
  http://support.microsoft.com/kb/948481
  
  Hope this helps.
  

  ---

  Rob - Bicycle - Mark Twain said it right.

  • Marked As Answer byJohnD - Support EngineerModeratorSaturday, November 21, 2009 9:46 PM
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