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AnswerWhy has my WMP stopped recognising files on my USB memory stick?

  • Saturday, November 07, 2009 1:36 AMspark5 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Iv been transfering music from my old pc to this one using a memory stick the last few months and had no problems syncing. However today when I tried to transfer songs from the memory stick my windows media player said I had no files on the stick even though I could play the files in Explorer,could anybody help please.
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  • Saturday, November 07, 2009 11:33 PMKarthik T - Microsoft SupportMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi

     

    Thank you for using Microsoft Windows Vista Forums. 

     

    I will require some additional information to assist you better.

    Ø  Are you getting any error messages?

    Ø  Have any changes been made to you computer recently?

     

    In the mean time, follow the instructions which might help you in resolving the issue.

     

    Method 1:

     

    Let us try to disable Antivirus security software and check the issue.

    Re-enable the security software after checking the issue.

     

    You can also try to disable the firewall and check the issue.

    Re-enable the firewall after checking the issue.

     

    Method 2:

     

    Windows Media Player sync: frequently asked questions

    http://windows.microsoft.com/en-us/windows-vista/Windows-Media-Player-Sync-frequently-asked-questions

     

    Check if the issue is resolved.

     

    Method 3:

     

    Follow the instructions in the link below to perform Clean boot procedure.

     

    Step 1: Perform a clean boot

    Step 2: Enable half of the services

    Step 3: Determine whether the problem returns

    Step 4: Enable half of the Startup items
    Step 5: Determine whether the problem returns

    Step 6: Resolve the problem

    Step 7: Reset the computer to start as usual

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135

     

    After checking the issue, put the computer back to the Normal mode.

    Uninstall or update the program which is causing the issue.

     

    Check if the issue is resolved.

     

    You can also refer the link below for more information.

    http://social.answers.microsoft.com/Forums/en-US/vistamedia/thread/ccc450e8-7aff-4c9d-bbfc-8da5ecce0bbe

     

    Please post back and let us know if this has helped to resolve your issue.

     

    Regards,

    KarthiK TP
     
  • Sunday, November 08, 2009 10:41 PMspark5 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Karthik TP, thank you for your response. I am not getting any error messages just "there are no files on this device, to begin sync files to this device" where normally the songs to be synced would be. WMP recognises the memory sticks name and the size of the files show up on the sync tab but nothing else happens even though I can open up the files and play them using explorer. Iv tried another memory stick since and get the same thing. No changes have been made to the computer since the last time I successfully synced songs from the memory stick 4 weeks ago.I may have done some changes since I found the problem 2 days ago as I followed instuctions on different posts but to no avail. I disabled firewall as instucted in method 1 - no joy,went through metod 2 - nothing. I didnt do method 3 as I wouldnt be a computer shark and be afraid Id cause more problems to the pc. I went through spiritX's link and nothing but when I went into the link at the bottom of his post "nirsoft.net",a driver download, it tells me I need critical updates, costing $30. I didnt download it as my windows updates tells me Im up to date. I hope this sheds more light on my problem,thank you.
     
     
  • Monday, November 09, 2009 10:31 PMspark5 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi again,got help from another post,ended up creating a restore point back to the last time the usb device worked and everthing seems to be working properly again. Thanks anyway Karthik.