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AnswerThunking Spooler????

  • Sunday, October 25, 2009 11:43 PMMitch625 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I recently attepted adding a Canon iP4600.  Worked with Canon for an hour, and ensured that I had the correct driver and setup combo.  As soon as we did, I began receiving "Thunking Spooler APIS from 32 to 64 Process has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."   So much for loading a driver and plugging in a new printer.  Anyone have a solution.  It would be greatly appreciated.  Thank you.
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  • Monday, October 26, 2009 9:32 PMDebleena S - Microsoft SupportMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Mitch625,

    Thank you for visiting Microsoft Windows Answers Forums.

    We get such error message if we try to print a document in a 32-bit program on a computer that is running a 64-bit version of Windows Vista.

    I have few steps which might help you.

    Step 1

    You may download the hotfix available in the below link:

    You experience problems when you try to print a document in a 32-bit program on a computer that is running a 64-bit version of Windows Vista

    http://support.microsoft.com/kb/941962/en-us

    Step 2

    Try enabling the following:

    1.Click > Start > Control panel > Internet Options > Advanced Tab > Security
    section.

    Select the following three options:

    1.Allow active content to run files on My Computer.

    2. Allow software to run or install even if the signature is invalid.              

     

    Regards
    Debleena S
    Microsoft Answers Support Engineer
    Visit our     Microsoft Answers Feedback Forum and let us know what you think.

     

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  • Monday, October 26, 2009 9:32 PMDebleena S - Microsoft SupportMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Mitch625,

    Thank you for visiting Microsoft Windows Answers Forums.

    We get such error message if we try to print a document in a 32-bit program on a computer that is running a 64-bit version of Windows Vista.

    I have few steps which might help you.

    Step 1

    You may download the hotfix available in the below link:

    You experience problems when you try to print a document in a 32-bit program on a computer that is running a 64-bit version of Windows Vista

    http://support.microsoft.com/kb/941962/en-us

    Step 2

    Try enabling the following:

    1.Click > Start > Control panel > Internet Options > Advanced Tab > Security
    section.

    Select the following three options:

    1.Allow active content to run files on My Computer.

    2. Allow software to run or install even if the signature is invalid.              

     

    Regards
    Debleena S
    Microsoft Answers Support Engineer
    Visit our     Microsoft Answers Feedback Forum and let us know what you think.

     
  • Saturday, November 07, 2009 6:12 PMMitch625 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I am attempting the hotfix and am receiving error 40.  Any idea?  Thank you.