'Radialpoint 8.0.36 has stopped working' and having trouble with network adaptor 6to4 code10.
- I have 2 error problems. One with the network adaptor 6to4 code 10 and the most recent is when I try to use my Verizon Internet Security Suite to scan my computer. A message comes up that it encountered an error and needs to be restarted and then an error message from Microsoft comes up about 'Radialpoint 8.0.36 has stopped working'. I have updated all my drivers and nothing helps. Please help me!! Thanks so much!1 person got this answerI do too
Answers
Hi BarbieT45,
Welcome to Microsoft Answers Forum!
I would suggest you to uninstall and re-install the network adapter driver from the computer.
Click on Start; In the Start search, type devmgmt.msc and hit Enter.
Expand Network Adapter and right click on the network component and then click Uninstall.
In order to re-install the driver component for your Network Adapter, Click on the action tab on the top.
- Click on Add Legacy Hardware and then click Next.
- Install the hardware that I manually select from a list.
- Click on Network Adpaters, then choose Microsoft.
- Select Microsoft 6to4 adapter and then click Next.
- Click Finish.
Now check whether you get the error message.
I would suggest you to go through this link which talks about the same and some additional steps.
If you’re able to fix the Network Adapter issue, then I believe that the RadialPoint should also work.
If none of the above steps are of no assistance, I would suggest you to perform a system restore to the date where everything was working fine.
Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System restore to restore the computer to a previous state, programs and updates that you installed are removed.
To restore the operating system to an earlier point in time, follow these steps:
1. Click Start, type system restore in the Start Search box, and then click SystemRestore in the Programs list.
If you are prompted for an administrator password or confirmation, type yourpassword or click Continue.
2. In the System Restore dialog box, click Choose a different restore point, and thenclick Next.
3. In the list of restore points, click a restore point that was created before youbegan to experience the issue, and then click Next.
4. Click Finish.
The computer restarts, and the system files and settings are returned to the statethat they were in at the time that the restore point was created.
Check out this link which talks about the system restore tool.http://support.microsoft.com/default.aspx/kb/936212
Hope this information is helpful.
Regards,
Mouneshwar R – Microsoft Support
___________________________________________________________________________________________________
Visit our Microsoft Answers Feedback Forum and let us know what you think
- Marked As Answer byJason H. - Support EngineerMSFT, ModeratorThursday, November 12, 2009 11:44 PM
All Replies
Hi BarbieT45,
Welcome to Microsoft Answers Forum!
I would suggest you to uninstall and re-install the network adapter driver from the computer.
Click on Start; In the Start search, type devmgmt.msc and hit Enter.
Expand Network Adapter and right click on the network component and then click Uninstall.
In order to re-install the driver component for your Network Adapter, Click on the action tab on the top.
- Click on Add Legacy Hardware and then click Next.
- Install the hardware that I manually select from a list.
- Click on Network Adpaters, then choose Microsoft.
- Select Microsoft 6to4 adapter and then click Next.
- Click Finish.
Now check whether you get the error message.
I would suggest you to go through this link which talks about the same and some additional steps.
If you’re able to fix the Network Adapter issue, then I believe that the RadialPoint should also work.
If none of the above steps are of no assistance, I would suggest you to perform a system restore to the date where everything was working fine.
Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System restore to restore the computer to a previous state, programs and updates that you installed are removed.
To restore the operating system to an earlier point in time, follow these steps:
1. Click Start, type system restore in the Start Search box, and then click SystemRestore in the Programs list.
If you are prompted for an administrator password or confirmation, type yourpassword or click Continue.
2. In the System Restore dialog box, click Choose a different restore point, and thenclick Next.
3. In the list of restore points, click a restore point that was created before youbegan to experience the issue, and then click Next.
4. Click Finish.
The computer restarts, and the system files and settings are returned to the statethat they were in at the time that the restore point was created.
Check out this link which talks about the system restore tool.http://support.microsoft.com/default.aspx/kb/936212
Hope this information is helpful.
Regards,
Mouneshwar R – Microsoft Support
___________________________________________________________________________________________________
Visit our Microsoft Answers Feedback Forum and let us know what you think
- Marked As Answer byJason H. - Support EngineerMSFT, ModeratorThursday, November 12, 2009 11:44 PM
