Webcam not working afetr Vista SP2 upgrade
- I have recently upgraded to Windows Vista SP2 using Windows Update. After the upgrade my Webcam is not working. I have an HP G6065 Laptop. All was working fine before the upgrade, the problem only started immediately after the upgrade.
When I boot up the laptop I get a window that says "USB Device Not Recognised". When I look in Device Manager the Webcam does not appear under Imaging Devices as it used to. Instead I now have Unknown Device under Universal Serial bus Controllers.
When I go on the HP Support web page it advises me to install the Microsoft USB Video Device driver, but I cannot find this when I try to update the driver software.
Can someone help me fix this problem?
David1 person got this answerI do too
Answers
- Hi,
You probably need to reload the camera drivers and any camera control software.
Logon as Admin.
Control Panel - Device Manager - Imaging - write down make and model of camera - double click
on it and on driver's tab get version. Now click Update Drivers (which may not do anything as MS
is far behind certifying drivers). The RIGHT CLICK on the camera - UNINSTALL - REBOOT - this
will refresh the driver stack.
Now go to System Maker's site and download the latest camera driver and other related camera
software (if no newer get the same ones).
Download - SAVE - go to them and RIGHT CLICK - RUN AS ADMIN - reboot after each driver.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.htmlThen leave windows updates on however stop it from loading drivers which are often older than the
ones you have installed. If Updates suggests a driver then HIDE it and look manually to see if their
really is a newer one (at both system maker and device maker's sites).
How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx
===================================================
If you still have USB issues. USB ports have a very limited about of power and usually only
2 (some 4) ports are powered and those are very limited. Often using a Powered Hub (20 - 30
bucks) will help device function better. So if you have many devices using a Powered HUB could
allow the internal camera to get more power which "might" help.
Do these to clear corruption and repair/replace damaged/missing system files.
Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
-----------------------------------------------
Then lets refresh the USB Stack
Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and UNINSTALL
all except the category itself - REBOOT - this refreshes the drive and the USB stack
This KB shows the XP how to and the Vista method is identical
http://support.microsoft.com/kb/310575
----------------------------------------------
If needed try both of these :
Tips for solving problems with USB devices - and a Mr Fixit
http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB
Hardware devices not detected or not working - Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Marked As Answer byJason H. - Support EngineerMSFT, ModeratorFriday, November 13, 2009 4:41 PM
- Proposed As Answer bySpiritX Saturday, November 07, 2009 5:05 PM
All Replies
- Hi,
You probably need to reload the camera drivers and any camera control software.
Logon as Admin.
Control Panel - Device Manager - Imaging - write down make and model of camera - double click
on it and on driver's tab get version. Now click Update Drivers (which may not do anything as MS
is far behind certifying drivers). The RIGHT CLICK on the camera - UNINSTALL - REBOOT - this
will refresh the driver stack.
Now go to System Maker's site and download the latest camera driver and other related camera
software (if no newer get the same ones).
Download - SAVE - go to them and RIGHT CLICK - RUN AS ADMIN - reboot after each driver.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm
How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.htmlThen leave windows updates on however stop it from loading drivers which are often older than the
ones you have installed. If Updates suggests a driver then HIDE it and look manually to see if their
really is a newer one (at both system maker and device maker's sites).
How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx
===================================================
If you still have USB issues. USB ports have a very limited about of power and usually only
2 (some 4) ports are powered and those are very limited. Often using a Powered Hub (20 - 30
bucks) will help device function better. So if you have many devices using a Powered HUB could
allow the internal camera to get more power which "might" help.
Do these to clear corruption and repair/replace damaged/missing system files.
Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
-----------------------------------------------
Then lets refresh the USB Stack
Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and UNINSTALL
all except the category itself - REBOOT - this refreshes the drive and the USB stack
This KB shows the XP how to and the Vista method is identical
http://support.microsoft.com/kb/310575
----------------------------------------------
If needed try both of these :
Tips for solving problems with USB devices - and a Mr Fixit
http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB
Hardware devices not detected or not working - Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems
Hope this helps.
Rob - Bicycle - Mark Twain said it right.- Marked As Answer byJason H. - Support EngineerMSFT, ModeratorFriday, November 13, 2009 4:41 PM
- Proposed As Answer bySpiritX Saturday, November 07, 2009 5:05 PM
