i need desperate help

Sat, 04 Jul 2009 17:06:20 Z

computer is an emachine, vista, nvidia graphics, 32 bit, 1.0 GB

my daughters computer wouldnt play the sims 3 game so we bought a nvidia card and inserted it to up the graphics(the game would slow and at times actually crash). the game played fine for 3 or 4 days after new card was inserted and next thing you know she would get a blue screen telling her something shut down the computer because something quit working right(I BELIEVE SHE GOT THIS SAME SCREEN ONCE before the card was installed). i went in and tried to repair...the repair was taking forever so i canceled it....BIG MISTAKE because now i cant even get to that point anymore...as far as im getting to now is going through the list of things on the computer where the C prompt comes up and then i see BOOTMGR MISSING PRESS ALT CONTRL AND DELT....I DO this and the computer keeps getting to this point and goes no further....it has been like this for 3 days now and im not getting any help or answers to fix it....i am in desperate need to get it fixed for her so she can continue to use it....if anyone has any help i would so greatly appreciate it but keep in mind you will basically have to walk me through each step fore as you can see i already did a crappy job...thank you heather kazek

i need desperate help

Sat, 04 Jul 2009 17:19:49 Z

Do you have a Vista Disc?

Startup Repair -

http://www.bleepingcomputer.com/tutorials/tutorial148.html

For reference -

http://windowshelp.microsoft.com/Windows/en-US/help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

http://windowshelp.microsoft.com/Windows/en-US/help/f9c50a72-04ec-4088-9fd4-a4f979eef5a71033.mspx

Rob - Supporting Member, Cascade Bicycle Club P.O. Box 15165 Seattle, WA. 98115-0165 206-522-3222 and 24 hr hotline 206-522-BIKE http://www.cascade.org

i need desperate help

Sat, 04 Jul 2009 20:09:35 Z

Your Boot Configuration Data (BCD) store is missing or corrupt. That is what the error message is trying to tell you. You probably have an issue with a video driver, but we'll get to that later.

You need to go back into the Startup Repair and fix the BCD. For your convenience, a link:
http://cyberst0rm.blogspot.com/2007/04/how-to-fix-bootmgr-is-missing-in.html

Solution 2 is what you want.

Please keep us informed.

i need desperate help

Mon, 06 Jul 2009 03:18:35 Z

ok my internet is messing up tonite so hope someone gets this....

the furthest we can get the computer to go is the screen where it lists all of the things on the computer....at the bottom of that screen it says

bottmgr missing press alt control delete...how do we even get into the box showing the repair, restore and all that??????

thanx heather

i need desperate help

Mon, 06 Jul 2009 14:11:42 Z

Using the same method as you used for Startup Repair, booting from the installation disc,

except, this time you choose Command Prompt.

Read the link that SpiritX provided:
http://www.bleepingcomputer.com/tutorials/tutorial148.html
that shows you how to start the sequence for booting from the Vista DVD

The link:
http://cyberst0rm.blogspot.com/2007/04/how-to-fix-bootmgr-is-missing-in.html
describes how you fix the BCD store.

In your case, Solution 2 is the method you should follow.

Please keep us informed.

i need desperate help

Sat, 11 Jul 2009 06:54:05 Z

ok ya all finally back on line here....ok so we tried the downloading thing and i just couldnt do it..he went into the computer and tried to get the screen up that you were all talking about where you get the repair screen...we cant get that far even...the system recovery option screen that is....hubby thinks that the hard drive is fried...would it say something about the boot missing if that was the case?? thanx all

i need desperate help

Sat, 11 Jul 2009 09:53:31 Z

Do you have a Vista DVD disk that came with machine?

Rob - Supporting Member, Cascade Bicycle Club P.O. Box 15165 Seattle, WA. 98115-0165 206-522-3222 and 24 hr hotline 206-522-BIKE http://www.cascade.org

i need desperate help

Sun, 12 Jul 2009 04:09:32 Z

no we dont have a disc...emachine computers dont come with them....and i cant figure out how to go on line and down load one cause when i do it just doesnt down load right....thanx

i need desperate help

Sun, 12 Jul 2009 13:52:11 Z

Call emachines, you can buy a disc cheap.

Rob - Supporting Member, Cascade Bicycle Club P.O. Box 15165 Seattle, WA. 98115-0165 206-522-3222 and 24 hr hotline 206-522-BIKE http://www.cascade.org

i need desperate help

Sat, 18 Jul 2009 22:23:11 Z

uumm funny thing about emachine is i called them....they wanted me to have the receipt in hand before they would even bother to help me...gave me a real run around so i told the lady to shove it up her ____ (pardon the speech) and that we would never buy another one of their computers again...now what should i try??? thanx all heather

i need desperate help

Sat, 18 Jul 2009 22:41:32 Z

call them back, give them your model and serial number..... you need the discs.

Rob - Bicycle

i need desperate help

Sat, 18 Jul 2009 23:00:50 Z

"heatherkazek" wrote in message news:624e8696-0d2d-464 4-a80a-55045b4c2fd8...
uumm funny thing about emachine is i called them....they wanted me to have the receipt in hand before they would even bother to help me...gave me a real run around so i told the lady to shove it up her ____ (pardon the speech) and that we would never buy another one of their computers again...now what should i try??? thanx all heather

If you want help here, you might start by outlining the nature of your problem..

--

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikeha ll/

i need desperate help

Mon, 20 Jul 2009 14:41:55 Z

what do you mean outline the problem? the very first thread i wrote says what the problem is...

i need desperate help

Mon, 20 Jul 2009 18:28:36 Z

Heatherkazek, thank you for posting to the Microsoft forums.

Now that you have the PC booting again one step we can take to resolve the intermittent lock-ups is to run a "Clean Boot" to see if that resolves the issues you are having.

A "Clean Boot" will allow us to determine if another application/service is causing this instability. Basically a clean boot will do what its name implies, cleanly boot the system running only the core elements of Windows, from that we can determine what application is causing instability. The steps are outlined below, you may also want to consider the PCs internal temperatures, as gaming can cause serious stress on any PC making temperatures higher than normal.

"Clean Boot"
Please follow these steps:

How-to run Windows in Selective Startup (Clean Boot)…

1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration.

2. Click Continue, or provide Administrator credentials if prompted.

3. Click the General tab, and click Selective startup.

4. Under Selective startup uncheck Load startup items.

5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all.

6. Click the Apply, then OK, and then Restart.

After finishing restart, enable half of the services and reboot again to see if the problem returns. If problems persist, continue to disable services one by one to determine the service causing the problem.

To reenable all, run the "System Configuration Utility" again and select "Normal Startup" from the General tab, Click "OK" then "Restart"

Please let us know if this helps with the issue you are having as we can then proceed with further troubleshooting.

regards,
Aaron Barth

i need desperate help

Sun, 02 Aug 2009 17:58:43 Z

we cant get the computer to do anything past the blue screen that he keeps getting....he seems to think that the computer needs a new hard drive...we just bought the computer at xmas time for our daughter should it really need a hard drive already???

thanks

i need desperate help

Sun, 02 Aug 2009 18:03:01 Z

ok he just told me that he can get to the screen where it asks you if you want to start up in safe mode. when he selects safe mode it starts to load files but then it stops and does nothing basically locking up while it says "please wait"...thats all that it will do and then he has to start over

thanks