dell studio laptop: the top row of touch screen keys (ie vol, disc eject) are not responding. can this be corrected w/o sending it for repair? thank you.

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• Saturday, November 07, 2009 3:24 PMHalima S - Microsoft SupportMicrosoft Support, Moderator

   
  

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  Hi slug348,

   

  Welcome to Microsoft Answers Forums.

   

  We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can.

   

  ·         When was the last time it was working?

  ·         Do you remember making any changes to the computer recently?

   

  This may also happen if the latest drivers for the keyboard are not installed.

  First would suggest that you visit the computer manufacturer website and install the latest drivers for the keyboard and check if it works.

   

   

  Update a driver for hardware that isn't working properly

  http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

   

   

  If the above step does not fix the issue would suggest that you contact the computer manufacture for more information.

   

   

  Halima S    - Microsoft Support.

  Visit our Microsoft Answers Feedback Forum and let us know what you think.

   

  • Marked As Answer byChris.H - Support EngineerMSFT, ModeratorFriday, November 13, 2009 3:58 PM
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