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Windows > Windows Vista Forums > Hardware & Drivers > Error Code My keyboard and mouse on my laptop quit working today for some reason. I need to know how to enable them again.
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AnswerError Code My keyboard and mouse on my laptop quit working today for some reason. I need to know how to enable them again.

  • Thursday, November 05, 2009 12:13 AMkhill2008 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I thought my laptop was plugged in and my sound was turned down (i didnt know it was) and then my battery went dead and when my computer came back on it appeared to boot up normally and then my keyboard and mouse will not work.  Ive tried to do a system restore twice to an earlier date but it still wont work.

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  • Thursday, November 05, 2009 9:12 PMDebleena SMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi Khill2008,

     

    Thank you for visiting Microsoft Answers.

    ·  Have you installed any software or updates before this issue occurred?

    ·  How the keyboard and mouse are connected to the computer? Is it wired or USB connection ?

    I have few steps which might help you.

    Method 1

    I suggest you to boot the computer in safe mode and check if you are able to connect to the without any issues, safe mode starts Windows with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode with networking:

    i. Restart the computer

    ii. Start tapping F8 key

    iii. You will get advanced boot option window

    iv. Select the option “Safe mode”

    Method 2

    If the keyboard and mouse works fine, try to do a clean boot from normal mode. Clean boot will start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

     

    The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/929135

    1)      Perform clean boot (Check the link for Performing clean boot)

     

    2)      Enable half of the services

     

    3)      Determine whether the problem returns

     

    4)      Enable half of the startup items

     

    5)      Determine whether the problem returns

     

    6)      Repeat the above steps until you find out which service or program is causing the issue

     

    After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.

     

    Note: Please ensure that the computer is set to start as usual by following the step 7 from the article : How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows7 : http://support.microsoft.com/kb/929135.

     

     

    Hope the information helps. Please post back and let us know.

    Regards
    Debleena S
    Microsoft Answers Support Engineer.

     

All Replies

  • Thursday, November 05, 2009 9:12 PMDebleena SMicrosoft Support, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
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    Hi Khill2008,

     

    Thank you for visiting Microsoft Answers.

    ·  Have you installed any software or updates before this issue occurred?

    ·  How the keyboard and mouse are connected to the computer? Is it wired or USB connection ?

    I have few steps which might help you.

    Method 1

    I suggest you to boot the computer in safe mode and check if you are able to connect to the without any issues, safe mode starts Windows with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode with networking:

    i. Restart the computer

    ii. Start tapping F8 key

    iii. You will get advanced boot option window

    iv. Select the option “Safe mode”

    Method 2

    If the keyboard and mouse works fine, try to do a clean boot from normal mode. Clean boot will start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

     

    The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/929135

    1)      Perform clean boot (Check the link for Performing clean boot)

     

    2)      Enable half of the services

     

    3)      Determine whether the problem returns

     

    4)      Enable half of the startup items

     

    5)      Determine whether the problem returns

     

    6)      Repeat the above steps until you find out which service or program is causing the issue

     

    After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.

     

    Note: Please ensure that the computer is set to start as usual by following the step 7 from the article : How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows7 : http://support.microsoft.com/kb/929135.

     

     

    Hope the information helps. Please post back and let us know.

    Regards
    Debleena S
    Microsoft Answers Support Engineer.